Ford of Branford

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Sincerely, [redacted]

I purchased a [redacted] a year and a half agoI noticed some rust on lower body under both rear doors talked to service and never got back to me finally made a appointment with manager and he couldn't help I was told he can only help me if I was buying another vehicle he would give me good dealBefore I left the Manager gave me an email supposedly it was the owners email address I email him months ago and have not received an answer Mind you I bought two vehicle from this place and I recommend friends to this placeThis is not the way to do business with returning customers

Ford of Branford does have a day workmanship warranty and we intend to stand behind our workAfter reviewing the facts Ford of Branford will at no cost to customer repair/replace harness caught under seat bracket and if those circuits within said damaged harness intersect with heated seat or rear defroster we will repair replace any damaged components associated if customer requires use of a vehicle while we perform these repairs we will be happy to assist with use of one of our loaner cars Thank you John C [redacted] Ford of Branford

[redacted] has repaired the customers vehicle also did not charge any fees for original repair[redacted] has been contacted by the service manager during this repair.The owner has made an attempt to contact [redacted] also

To Whom it may concern, Revdex.com In response to Mr [redacted] 's complaint as it relates to his Ford Ranger Vin # [redacted] mileage 142, Vehicle was towed to our repair facility with a request to check for complete loss of power/ no start concern we verified the engine would crank over but not starta series of tests verified there was zero fuel pressurethe lack of fuel pressure was traced down to a failed Fuel Pump Mr [redacted] was advised his Fuel Pump was required to restore the fuel pressureMr [redacted] authorized the new fuel pump which was required to restore the required fuel pressure to get the engine started At that point we performed the Fuel Pump replacement that Mr [redacted] approvedFuel pressure was restored and the engine started!! Now with fuel pressure restored and engine running we immediately determined there were more problems with this Ranger than just a lack of fuel pressure causing a no start concern we advised Mr [redacted] that the replacement of his failed fuel pump has repaired his NO START concern but now that we have it running there are more problems that need to be addressed Therefore Mr [redacted] is responsible for the fees associated with our initial testing and replacement of the parts he approved to get the ranger that was towed in with a no start concern to the point it is nowit startsand needs additional work! Thanks [redacted] Service Manager Ford of Branford

From: Linda Ayala [mailto:[email protected]] Sent: Wednesday, August 31, 11:AMTo: [email protected]: FW: 11564532Good Morning MsSola,The customer was issued a refund on 7/22/check # [redacted] *n the amount of $ I checked our bank and the check was cashed on 8/8/ Let me know if you need any other information Thank you[redacted]

From: Linda Ayala [mailto:[email protected]] Sent: Wednesday, August 31, 11:AMTo: [email protected]: FW: 11564532Good Morning MsSola,The customer was issued a refund on 7/22/check # *** *n the amount of $792.70. I checked our bank and the check
was cashed on 8/8/16. Let me know if you need any other information. Thank you.*** ***
*** ***
***

Ford of Branford does have a 90 day workmanship warranty and we intend to stand behind our work. After reviewing the facts Ford of Branford will at no cost to customer repair/replace harness caught under seat bracket and if those circuits within said damaged harness intersect with heated seat or...

rear defroster we will repair replace any damaged components associated
if customer requires use of a vehicle while we perform these repairs we will be happy to assist with use of one of our loaner cars.
Thank you
John C[redacted]
Ford of Branford

To Whom it may concern,
Revdex.com
In response to Mr [redacted]'s complaint as it relates to his 2006 Ford Ranger Vin # [redacted] mileage 142,992
Vehicle was towed to our repair facility with a request to check for complete loss of power/ no start...

concern.
we verified the engine would crank over but not start. a series of tests verified there was zero fuel pressure. the lack of fuel pressure was traced down to a failed Fuel Pump.
Mr [redacted] was advised his Fuel Pump was required to restore the fuel pressure. Mr [redacted] authorized the new fuel pump which was required to restore the required fuel pressure to get the engine started.
At that point we performed the Fuel Pump replacement that  Mr [redacted] approved. Fuel pressure was restored and the engine started!!
Now with fuel pressure restored and engine running we immediately determined there were more problems with this Ranger than just a lack of fuel pressure causing a no start concern.
we advised Mr [redacted] that the replacement of his failed fuel pump has repaired his NO START concern but now that we have it running there are more problems that need to be addressed
Therefore Mr [redacted] is responsible for the fees associated with our initial testing and replacement of the parts he approved to get the ranger that was towed in with a no start concern to the point it is now..... it starts.... and needs additional work!
Thanks
[redacted]
Service Manager
Ford of Branford

To Whom it may concern,
Revdex.com
In response to Mr [redacted]'s complaint as it relates to his 2006 Ford Ranger Vin # [redacted] mileage 142,992
Vehicle was towed to our repair facility with a request to check for complete loss of power/ no start concern.
we verified the engine would...

crank over but not start. a series of tests verified there was zero fuel pressure. the lack of fuel pressure was traced down to a failed Fuel Pump.
Mr [redacted] was advised his Fuel Pump was required to restore the fuel pressure. Mr [redacted] authorized the new fuel pump which was required to restore the required fuel pressure to get the engine started.
At that point we performed the Fuel Pump replacement that  Mr [redacted] approved. Fuel pressure was restored and the engine started!!
Now with fuel pressure restored and engine running we immediately determined there were more problems with this Ranger than just a lack of fuel pressure causing a no start concern.
we advised Mr [redacted] that the replacement of his failed fuel pump has repaired his NO START concern but now that we have it running there are more problems that need to be addressed
Therefore Mr [redacted] is responsible for the fees associated with our initial testing and replacement of the parts he approved to get the ranger that was towed in with a no start concern to the point it is now..... it starts.... and needs additional work!
Thanks
[redacted]
Service Manager
Ford of Branford

I am currently working with the customer to resolve his complaint and will update when there is a resolution.
Thank You
 
[redacted]General Sales Manager
[redacted]

From: Linda Ayala [mailto:[email protected]] Sent: Wednesday, August 31, 2016 11:53 AMTo: [email protected]: FW: 11564532Good Morning Ms. Sola,The customer was issued a refund on 7/22/16 check # [redacted]n the amount of $792.70.  I checked our bank and the check was cashed on 8/8/16. ...

Let me know if you need any other information.  Thank you.[redacted]

[redacted] has repaired the customers vehicle also did not charge any fees for original repair.[redacted] has been contacted by the service manager during this repair.The owner has made an attempt to contact [redacted] also

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.
Sincerely,
[redacted]

I purchased a [redacted] a year and a half ago. I noticed some rust on lower body under both rear doors talked to service and never got back to me finally made a appointment with manager and he couldn't help I was told he can only help me if I was buying another vehicle he would give me good deal. Before I left the Manager gave me an email supposedly it was the owners email address I email him 2 months ago and have not received an answer
Mind you I bought two vehicle from this place and I recommend friends to this place. This is not the way to do business with returning customers

I purchased a [redacted] a year and a half ago. I noticed some rust on lower body under both rear doors talked to service and never got back to me finally made a appointment with manager and he couldn't help I was told he can only help me if I was buying another vehicle he would give me good deal. Before I left the Manager gave me an email supposedly it was the owners email address I email him 2 months ago and have not received an answer
Mind you I bought two vehicle from this place and I recommend friends to this place. This is not the way to do business with returning customers

Review: I was told that if I paid them to install a water pump, it would fix my truck, they then installed the water pump and then told me it needed a new engine & the want me to pay $1500.00 for the water pump and tow the car away. I have no proof they even put a water pump in since the truck does not run?Desired Settlement: I want the truck back , & will have it towed out, I refuse to pay for repairs, that can't be verified and should not have been done if it wasn't what was needed. I refuse to pay for their incorrect diagnosis.

Business

Response:

To Whom it may concern,

Revdex.com

In response to Mr [redacted]'s complaint as it relates to his 2006 Ford Ranger Vin # [redacted] mileage 142,992

Vehicle was towed to our repair facility with a request to check for complete loss of power/ no start concern.

we verified the engine would crank over but not start. a series of tests verified there was zero fuel pressure. the lack of fuel pressure was traced down to a failed Fuel Pump.

Mr [redacted] was advised his Fuel Pump was required to restore the fuel pressure. Mr [redacted] authorized the new fuel pump which was required to restore the required fuel pressure to get the engine started.

At that point we performed the Fuel Pump replacement that Mr [redacted] approved. Fuel pressure was restored and the engine started!!

Now with fuel pressure restored and engine running we immediately determined there were more problems with this Ranger than just a lack of fuel pressure causing a no start concern.

we advised Mr [redacted] that the replacement of his failed fuel pump has repaired his NO START concern but now that we have it running there are more problems that need to be addressed

Therefore Mr [redacted] is responsible for the fees associated with our initial testing and replacement of the parts he approved to get the ranger that was towed in with a no start concern to the point it is now..... it starts.... and needs additional work!

Thanks

Service Manager

Ford of Branford

Review: On Monday October 12, 2015, I brought my 2011 Ford F-150 to Ford of Branford for repair of the driver's side heat system. On Tuesday 10/13/15 I was told by Sal C[redacted] from Fof B, that the repair would require the entire dashboard, center console, steering wheel, and both front seats to be removed to get to the $40.00 part that was defective. On Friday 10/16/15 I picked up the truck and paid $1018.60 for a repair that Ford says should only take 6 hours. Over that following weekend I noticed that there were several features of the truck that were not working. The driver's side heated /cooled seats and the rear window defroster were both not working. There are also several other functions controlled from the dashboard that I have not been able to confirm are working or not. All of these functions would have been affected by the work the dealership performed. On Thursday 10/29/15 I was able to bring the truck back to Fof B for evaluation.They had the vehicle for two days and concluded that the control module for the driver's seat needed to be replaced at a cost of $492 and the rear window had shorted wires and needed to be replaced at a cost of just shy of $1000. The service manager John C[redacted] informed me through Sal C[redacted], that there was no connection between the current problems the truck was having and the previous repair. My disagreement fell on deaf ears. I continued to research the problem and on Tuesday 11/17/15. I found a wiring harness under the passenger seat that was incorrectly routed under the right front seat mounting flange and was being crushed by the flange. I took photos of the seat mounting flange and the crushed wiring harness. I then unbolted the passenger seat and removed the wiring harness from under the mounting flange. I was able to massage the wiring harness back to the original round shape, but it was clear that some of the internal wires were damaged with exposed conductors. The following morning I brought the truck back to Fof B and was able to show the photos and other evidence of the damaged wiring harness to Sal C[redacted], the Assistant Service Manager. I asked him what exactly they looked at the second time I brought the vehicle back and what exactly were they going to repair for the $492 I was quoted. The control module is located within 6" of the improperly routed wiring harness. Sal was at a loss for what happened and said "they screwed up". He asked me to email the photos to John C[redacted], which I was able to do once I returned home. I also copied Sal C[redacted] who confirmed receipt. I have not heard one word from John C[redacted].Desired Settlement: Full refund of the $1018.60 for the original repair. This money will be used to repair the damaged wiring harness and subsequent related components caused by the careless workmanship by the Ford of Branford mechanics.

Business

Response:

Ford of Branford does have a 90 day workmanship warranty and we intend to stand behind our work. After reviewing the facts Ford of Branford will at no cost to customer repair/replace harness caught under seat bracket and if those circuits within said damaged harness intersect with heated seat or rear defroster we will repair replace any damaged components associated

if customer requires use of a vehicle while we perform these repairs we will be happy to assist with use of one of our loaner cars.

Thank you

John C[redacted]

Ford of Branford

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.

Sincerely,

Review: On around September 2013 I purchased a [redacted] from the dealership. At the time of signing all the papers the finance manager offered me a [redacted] extended warranty. I told him I would be interested if it covered 3 specific things (because these are the three known major problems with the [redacted] motor which I was buying) 1) all the electrical components involved with the engine 2) Everything involved with the EGR system 3) The injectors. The finance manager said this warranty covers everything involved with the engine so I would be covered on all three of my concerns. I also asked if the warranty would work at all [redacted] dealers so I could go to one closer to me, he said that it would be the same at all of them. So because he told me this I paid around $2800 for the extended warranty. This past summer my truck was running rough so I brought it to my local dealer [redacted]. My [redacted] needed to be replaced. I told them about my warranty and they said the part was not covered by the warranty I purchased (even though he assured me all my engine electrical compnants would be covered when he sold it to me) I then paid about $1200 for the repair. Now my truck is loosing coolant, I brought it into Family [redacted] to be diagnosed and they tell me I need an EGR cooler and Oil cooler for $3400 and they checked my warranty and none of it is covered. This is the second item I was assured when I bought the warranty I was covered for, but I apparently am not. After both instances I used the contact page on their website to email them and got no reply either time.Desired Settlement: I would like my truck repaired for what I was assured would be covered. I have already paid out of pocket for the FICM,, but I want them to fix the current problem with my truck, or if they are not willing, refund me my warranty, which is useless to me since it apparently doesn't cover the items I specifically asked about that are known problems with these trucks that I was specifically told were going to be covered.

Business

Response:

I am currently working with the customer to resolve his complaint and will update when there is a resolution.