Ford of Escondido

Full refund was sent to Ms. [redacted] on July 12th via Fed EX.  To my knowledge there is no further complaint.
 
[redacted]
General Manager
Ford of Escondido

Review: On Saturday 5/23/15 it was agreed between myself and a sales manager that a purchase price and agreed upon rate was finalized to purchase a new 2016 Ford Fusion. This conversation is documented via text messages and screen shots for the rate of 555 a month for 72 months at 1.99% interest. Following this confirmation and approval by the sales manager I was then asked to come finalize the purchase and "pick up the vehicle." Upon having a babysitter stay late and driving 45 miles to the dealership, we then sat down and verified everything was ready to go. We filled out the credit application, were told to move everything from trade-in vehicle to new vehicle, the sales rep programmed my wife's phone to the car, and were handed the keys. Following this, we then were approached by the "Manager" [redacted] who stated he cannot do the deal. I notified him we had agreed and he stated there was nothing he can do. Upon him saying he'd be back after discussing the matter, he left. He then returned and said "no deal." I told him we had an agreed upon deal at another Ford for $15 more per month and if he could match it that's fine since we spent 3 hours and extra costs to come and complete a transaction. He stated, "That's too bad" and then we gave the keys back. Following this I was told the General Manager would be in contact with me and to my disappointment no such call has taken place. Along with that, it was verified by [redacted] that my wife's and my credit were ran and we were not provided any confirmation or report on that by the dealership per the Fair Credit Reporting act. We had all agreements and intent to close the transition and the possession of the keys and vehicle were handed to my wife and I only to have it dismissed because one individual did not like the transaction that was agreed to by other managers. I was forced to purchase the vehicle at another dealership and lost money due to the faulty transaction practices at Escondido Ford.Desired Settlement: Would like a phone call apologizing and reimbursement of the $1,152.00 that I had to take under my financial obligation due to having to complete the transaction at another place when I was told the deal at Escondido could be completed and walked from the opportunity to make an equal transaction at another dealership. Due to this, I had to go back to that dealership and they could not offer the first price. I would also like reimbursement for 90 miles of commuting at IRS rates of 56 cents per mile totaling $50.40 and costs incurred for babysitting totaling $60.00. All totaling $1262.40 for transaction damages. I would also like an agreement stating they breached FCRA with a settlement of half of the state maximum penalty of $3,500 so will settle on $1,750.00. All total settlement will be $3,012.40 and a hold harmless and release can then be executed.

If not I will contact my representation and report to the proper authorities.

Thank you,

Business

Response:

Mr. [redacted] I was made aware of this matter on Monday and was told that while you were unhappy you understood that there was clearly a miscommunication between the salesman and the salesmanager as to which Fusion you were interested in. They told me the matter was resolved. I apologize for the time and expenses that you incurred and am willing to discuss a fair compensation.Please call me at your earlieast convenience.Thank You [redacted]General ManagerFord of Escondido[redacted] direct

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has completed the follow up and we have wrapped up the issue with satisfaction on both ends. The business is great and was very easy to work with. [redacted], the GM handled any and all concerns immediately and we are both able to move on with the confidence to continue doing business together.

Regards,

Review: I purchased a 2006 Subaru Outback from Ford of Escondido on Father's Day, June 15th, 2014. The car had a vibration under the floor board when we test drove it. Specifically, when the car was idling at a stop light with the AC on. We mentioned it to the salesman and he told us that the idling was due to it being a 4 cylinder car. We really liked the vehicle, it was clean inside and out and in really good condition otherwise. We had to wait until the following day to pick up the car. They needed to smog check it and detail it still, so we were ok with that. After waiting for over 3 hours after they told us to come pick it up, because they had trouble with the smog check, we picked it up on Monday and we still kept feeling this vibration under the floor boards when the car was idling. On Wednesday of that same week, I called and talked to the salesman that sold us the car and he set up an appointment with me and the service department. I took it to the service department the following week. They told me that the freon was low (4 oz, and it took 15 oz) and that they didn't notice any vibration when idling. So I picked it up and still noticed that the car was vibrating strangely. I brought it in again to the service department, and they had it there for 3 days. They said that they checked everything on the car over and over again and believe it is a characteristic of the vehicle. I didn't believe them, so I took it to Subaru and had to pay them $109.00 to check it out. It turns out the car needs $1500.00 of work. The vibrating is coming from a cracked center exhaust pipe (which may be violating emissions standards) which is leaking. In addition, they said it never had a tune up, needs a fuel injection service, front and rear differential service and although Ford did put new struts on my vehicle the arm bushings, ball joints, and links are all loose and worn.Desired Settlement: I would like Ford of Escondido to repair the cracked center exhaust pipe and give it a fuel injection service with new spark plugs. Fixing both of these things would address the rough idling and vibration under the floor boards that we have experienced from Day 1 of driving the car. This vehicle could be violating emissions standards in California and could crack more and cause a lot of other damage. We were misled by the salesman into thinking the rough idling and vibrating was normal, but have found that this is not the case. They claimed to do a 180 point inspection on the vehicle, but the freon was very low and the car has all of these issues. They had a very difficult time getting the smog check completed, which leads me to believe that it has something to do with the cracked exhaust pipe. If they are unable to fix this, I would like them to pay for me to get it fixed at Subaru of El Cajon for the estimated cost of $701.10.

Business

Response:

Good afternoon [redacted],

After receiving the original complaint with a list of repairs submitted by Mrs. [redacted], her and I met and Ford of Escondido agreed to and did complete the repairs on her list as well as a few other issues we came across during our inspection.

If you need any further information, invoice copies etc. feel free to contact me directly.

Thank you

Parts & Service Director

Ford of Escondido

Phone 760-745-3361

Review: After receiving a recall notice for my 2012 Ford Focus, I scheduled an appointment for my vehicle to be serviced based on the recall notice. At the time of scheduling the appointment, my vehicle was running perfectly, it was not exhibiting any of the symptoms listed in the recall notice. On Wednesday, September 2nd, my vehicle was dropped off at Ford of Escondido. The vehicle was picked up that evening with an explanation that a software download had been completed to address the potential issues listed in the recall. The next day, Thursday September 3rd, the vehicle began experiencing the same issues listed in the recall notice. The engine would rev at a high rate without the transmission engaging, then stall. Eventually, the vehicle would not start. I had the vehicle towed back to the dealership at an expense of $96 to me. The outcome of the problem was a computer module was replaced and covered under the initial recall notice. I asked to be reimbursed for the towing expense, but was told by assistant service manager, [redacted], that I would have to call Ford at an 800 number. After calling the 800 number and explaining the issue, I was transferred to another 800 number for roadside assistance. After explaining the problem yet again, I was told that I would have to write a letter to Ford. Having no more patience for the run around I was being subjected to, I decided to take my issue to the Revdex.com.Desired Settlement: I would like Ford of Escondido to reimburse me the $96 towing fee that I incurred due to their inability to fix the recall issue on the first service visit.

Business

Response:

We have allready contacted Mr.[redacted] with an explaination and are expediting his refund. The matter will be resovled early next week at the latest. We aplogize for and inconvenience this may have caused. [redacted]General ManagerFord of Escondido[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,