Ford of Murfreesboro

Gary M***, the salesman that helped me, was very rudeOne of the things I asked him about the car I was test driving was how many owners it hadHe didn't know the answer to my question, which wasn't the problem I hadHe then asked me how many owners the car I was wanting to trade had, and when I didn't know the answer he then bashed me for asking a question that I couldn't, inturn, answerI wanted the car I was looking at but because of the way he treated me as a customer I will not be back to Ford of MurfreesboroI also called to complain to a manager and when I told the lady on the phone why I was calling they put me on hold for about thirty seconds and hung upI plan on telling anyone and everyone about my experience After talking to the manger, Brock, he reassured me that he would handle the situationThen about an hour later I got a call from Gary, asking if I was still interested in the carWhen I told him that I wasn't based on the way that I was treated, he proceeded to tell me that I knew I wasn't getting the car before I ever went to the dealershipI would also like to add that I found another mustang at a dealership in Memphis that I plan on buying from someone that knows how to do their job properly and effectively

I drive an F-and have for many yearsMy current truck is a F-Lariat I purchased from Ford of MurfreesboroThey won my business back when I purchased a F-so I have seen the dealership change and grow Brought my truck in for service today and got to see the new Service Department and Sales floorFirst impression...WOW, WOW, and WOW! The Service Department looks incredible, but looks don't get the job doneI notice a discernible difference in the departments attitude and how I was treated...which was excellent The Service waiting area is HUGE and there is a playroom for kids, a large waiting area, an office area, food/snack bar, and you can watch your vehicle being serviced through a huge window looking out onto the work area When I checked out instead of the $bill for service I expected, I paid $Seems I had some credits on my Ford Customer Care account which they applied for meAlways nice to pay less than you expectKimberly McMahan took exceptional care of me during this service visit and this is the fastest I have ever gotten my truck serviced here When the F-150's start to come out I will give Ford of Murfreesboro another shot at keeping my business!

I bought a brand new Ford ExplorerAlthough it had 3000+ miles on itWe were told to look it over and see if there was anything that needed to be fixed or corrected, do to it being dark when we purchased the vehicleWe noticed two places, one in front and on the rear that had paint removed from a scratch or scuffWhen I took the car in, they said no one knew anything about looking the car over and reporting any damageThey did repair the spots, however; thye jsut used touch up paint that is easily noticed if you look at the areasA brand new vehicle needs to be sanded painted and re clear coated (all of them use foks that perform this task), however; my brand new car was touched up no differently than I could have done myself with a container of touch up from Auto ZoneWe took the same vehicle in because of a questionable wear spot on the passenger leather seat that was showing terrible signs of crackingThey told us that there had been an attempted repair that failed so FORD would not perform any warranty work or put a claim in for itLike I said earlier, we purchased this vehicle new and we certainly did not try and repair a leather seatSo we have a Ford Explorer with a year/36k mile bumper to bumper warranty, plus we purchased an extended to warranty that covers all issues, HOWEVER; thye will not honor our claim on the seat! I work for *** and was truly concerned about purchasing any other brand other than ***I am a full believer in ***s quality, looks and dependability, however; due to my wife being short, she needed electric pedals and none of our vehicles that we could afford had that optionSo instead of being happy with my purchase, I am now embarrassed that I did not pursue further optionsI was a loser from the quality aspect and from a satisfaction aspectEmily in service, when told by my wife that her husband worked at ***, her reply was "You should see the junk that comes out of that plant!" Really, your not going to repair my vehicle and then you are going to bash where your customer works!

I drive an F-150 and have for many years. My current truck is a 2015 F-150 Lariat I purchased from Ford of Murfreesboro. They won my business back when I purchased a 2013 F-150 so I have seen the dealership change and grow.

Brought my truck in for service today and got to see the new Service Department and Sales floor. First impression...WOW, WOW, and WOW!

1. The Service Department looks incredible, but looks don't get the job done. I notice a discernible difference in the departments attitude and how I was treated...which was excellent.

2. The Service waiting area is HUGE and there is a playroom for kids, a large waiting area, an office area, food/snack bar, and you can watch your vehicle being serviced through a huge window looking out onto the work area.

3. When I checked out instead of the $113 bill for service I expected, I paid $38. Seems I had some credits on my Ford Customer Care account which they applied for me. Always nice to pay less than you expect. Kimberly McMahan took exceptional care of me during this service visit and this is the fastest I have ever gotten my truck serviced here.

When the 2017 F-150's start to come out I will give Ford of Murfreesboro another shot at keeping my business!

Gary M[redacted], the salesman that helped me, was very rude. One of the things I asked him about the car I was test driving was how many owners it had. He didn't know the answer to my question, which wasn't the problem I had. He then asked me how many owners the car I was wanting to trade had, and when I didn't know the answer he then bashed me for asking a question that I couldn't, inturn, answer. I wanted the car I was looking at but because of the way he treated me as a customer I will not be back to Ford of Murfreesboro. I also called to complain to a manager and when I told the lady on the phone why I was calling they put me on hold for about thirty seconds and hung up. I plan on telling anyone and everyone about my experience.

After talking to the manger, Brock, he reassured me that he would handle the situation. Then about an hour later I got a call from Gary, asking if I was still interested in the car. When I told him that I wasn't based on the way that I was treated, he proceeded to tell me that I knew I wasn't getting the car before I ever went to the dealership. I would also like to add that I found another mustang at a dealership in Memphis that I plan on buying from someone that knows how to do their job properly and effectively.