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Ford of Orange

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Reviews Ford of Orange

Ford of Orange Reviews (15)

To whom it may concern: We are certainly sorry for any misunderstanding due to the Ford promotion in questionIt is my understanding that the guest was accomodated with tickets which is what was requested by him originally,although our staff did not have a full understanding of the giveaway,this was our fault and we apologize,***

The dealership has an advertising retraction-correction notice posted at the dealership on stock #***/vin *** dated December 1,with the corrected pricing for this unit,We are very sorry for any inconvenience this has caused,***

To whom it may concern: We are certainly sorry for any misunderstanding due to the Ford promotion in question. It is my understanding that the guest was accomodated with 2 tickets which is what was requested by him originally,although our staff did not have a full understanding of the giveaway,this...

was our fault and we apologize,[redacted]

The customer agreed to the purchase,installation and activation of the alarm,there will not be a refund processed,Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Despite the response from Ford of Orange, they in fact did send a refund check for the full amount of the alarm and applicable taxes. I merely offer this dispute/update so they can take the opportunity to show they helped to resolve the issue rather than provide a canned response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID[redacted], and find that Ford of Orange changed the prices today to correctly reflect $73,190 for the car I was interested in. To Ford of Orange, please operate your business in a truthful and honorable manner and your business will thrive - deception will get you no where. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear [redacted],I am re-opening the complaint because the company is reneging on its pledge to refund the $1,100 as it said it would in its last communication with the Revdex.com.  The first attachment is the string of email exchange documenting their refusal to honor their own pledge.  At this time I would like to include in the complaint documentation about the condition of the tires and brakes and my prior correspondence with Mr. [redacted]  There was no way to upload those documents in the initial complaint.  You will notice that Mr. [redacted] is a legal pro.  He leaves enough ambiguity in every communication to ensure things can go his way, which suggests he is adept at deflecting complaints such as mine. In their last communication with you, they state the vehicle passed safety inspection.  I do not believe that to be the case because the salesman told me that all vehicles who passed safety inspection and were on the lot ready for sale had an alarm installed which the customer had to pay for.  This alarm was not installed on my vehicle though they did charge me for it. I therefore would like to see evidence that the vehicle passed the safety inspection that the company claims it did, i.e. what were the measurements on the tires and brakes at the time of sale?  FYI Mr. [redacted] does have the forensic measurements at the time of replacement of tires and brakes as I sent these to him to document the condition of the tires as he asked.  This was about 2-3K miles of driving since purchase of the vehicle.  Please let me know if you need anything else from me.  Again, thank you very much for your help in settling this matter!Sincerely,[redacted]
Regards,
[redacted]

If this was resolved,why is there still a complaint filed? This should have been retracted once the refund was paid,[redacted]

Review: HISTORY -

My wife and I brought my 1997 Mercury Mountaineer into Ford of Orange on 5-15-2014. I explained to [redacted] in the service department that everything on the car was working except the power antenna. I also showed him an incentive (mailer) Ford of Orange had mailed to me to solicit my business. I told him I was responding to the incentive.

I then asked him if they could repair the power antenna. I told him the motor was good but the antenna cable was severed from the motor. He then set up an appointment for 5-19-2014 to assess the vehicle. I brought it in on 5-19 at 11am. He said "leave it with me and I'll call you with a price". The next day 5-20-14 he called and quoted me a price of 179.00 which included labor and parts with no incentive discount.

I told him to go ahead and fix the vehicle and he told me I could pick it up the next day. I arrived on 5-21-2014 to pick up the vehicle to discover they had installed a 36 inch antenna that extended outward from the car at a 45 degree angle. Basically, the antenna would scrape against any car next to me. It wasn't just an aesthetic eyesore, it looked like the product in a Saturday Night Live comedy sketch. I tested the radio to discover that the AM stations did not work.

I informed [redacted] that I couldn't take the vehicle in the condition it was in. I asked him to restore the vehicle to its original condition. He said they couldn't because they had "thrown away" the antenna and the power motor. I asked him why they would throw away a perfectly good motor? He said they had no use for it. I reminded him the motor and antenna were still my property. He said "leave it with me and we'll install a different antenna". He called the next day 5-22-2014 and informed me he could install a working antenna but the price would now be 253.00 dollars. I reminded him we agreed upon 179.00 dollars. He said he couldn't do it for that price. At that point I called his boss [redacted] and told him the melodrama that had unfolded.

[redacted] said I needed to deal with the service manager. I told him I tried and he was unavailable. He said "keep trying". I said "I've owned Ford products for 20 years and at this point, considering the direction of the service, I would rather involve the B.A.R.". He said "fine, if that's what you want to do". I asked him if he had ever heard of [redacted] Ford and he hung up on me.

I then contacted the B.A.R. and informed them of my story. After that phone call my wife and I picked up my vehicle from Ford of Orange.

When we picked up the vehicle the dashboard was disassembled, the radio didn't work, the passenger power window didn't work; the rear wiper didn't work; rear brake lamp didn't work; power door locks were malfunctioning. I asked to speak to the service manager and the receptionist said the service department was closed for the day.

The vehicle was returned to Ford to finish the job a week later.

Ford of Orange didn't finish the repairs until 6-11-14 at which time I collected the vehicle. All the things previously mentioned were still inoperable except the rear passenger window and the radio antenna. I asked Bob Bynom to fix the things they damaged and return the antenna parts they had removed (antenna plus antenna motor). He said they weren't his responsibility. I asked them to wash the car. Same reaction. When they finally brought my car around they pinned it between two other cars so leaving the dealership was a real chore. I paid and left.

Now I am sending you this complaint. I would like to be reimbursed for the vehicle damage and my wasted time. I do not wish them to make any more repairs because I don't trust them to do the job. In fact, the work done on my car was apparently done by some operation called Precision Autoworks. Some guy named [redacted] owns it and runs the company out of his house.

Frustrated, [redacted] B [redacted]Desired Settlement: refund my 166 dollars

Business

Response:

Unfortunately there will be no adjustment on this transaction,MWK

Review: Dealership claimed the car already had an alarm installed and just needed to be activated. After taking delivery and bringing it in to have the service department activate the alarm, the dealer installed one. They then showed me that I paid for the alarm when they had previously told me it was included. They are not willing to remove the alarm or refund the charge of $400Desired Settlement: Remove the alarm without charge and refund the $400 for the alarm that we did not ask for.

Business

Response:

The customer agreed to the purchase,installation and activation of the alarm,there will not be a refund processed,Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Despite the response from Ford of Orange, they in fact did send a refund check for the full amount of the alarm and applicable taxes. I merely offer this dispute/update so they can take the opportunity to show they helped to resolve the issue rather than provide a canned response.

Regards,

Business

Response:

If this was resolved,why is there still a complaint filed? This should have been retracted once the refund was paid,[redacted]

Ford of Orange advertised a sale of a 2015 F350. We went in an tried to work a deal. The sales manager strung us along and so we left. My husband continued to talk with the sales guy over the next 3 days since he was still trying to help us. We went in today to try and purchase the vehicle at the advertised price and the Sales Manager wouldn't honor the advertised price so we left. I will never buy a car from Ford of Orange.

Review: False advertisement and deceptiv sales PracticeI received a guarantee email price from [redacted], their internet manager so I scheduled an appointment with him for the following Saturday. Before he gave me the quote, he asked me if I was military, financing, and if we are current mazda owner. All of which I emailed that I wasn't. So on Saturday, I go to the dealership and the receptionist calls for [redacted]. He tells me that he is finishing up another sales and [redacted] will help me. So [redacted] shows me the Mazda Grand Touring but makes us wait 20 minutes because he can't seem to find the right key. Then it turns out that the battery is dead so he needs to jump start it. He's excuse was that the sales people must have left the light on or something. So we test drive and it seems like it's running fine. I also ask [redacted] to either replace the battery with a new one or get in writing that they will warranty the battery. He was not too happy with that.We go back to the office and he starts looking up the price quote. He's saying he doesn't know how [redacted] came up with this price, to it must of been a Christmas incentive that [redacted] mistakenly gave me since they has it in writing, to [redacted] is new so he doesn't know what he was doing. RED Flag #3 This went on for 45 mins all the while I'm telling [redacted] that I would like to speak to [redacted]. We see glimpse of [redacted] but he will not talk to us and is avoiding us. Then they have [redacted] come "help" with the price. He looks at the price quote and is trying so hard to understand the fine print on it so they can back out of the deal. He's asking me why there is Ford on the price quote and I am telling him Hello your dealership is FORD and MAZDA of Orange. Then he starts getting rude so I tell him I don't want to deal with him and I would like to talk to [redacted]. We never got to talk to [redacted] and [redacted] said they can not honor the price quote unless we pay in full in cash. Well, [redacted] comes back and says that he can't offer the 0% financing promotiDesired Settlement: I would like a written letter of an apologize for the deceptive sales practice and what they are going to do to stop it from happening in the future from the owner.

Business

Response:

Ms [redacted], We certainly are sorry for any misunderstanding that was had with Ms [redacted] and an auto transaction here at the dealership. I would like to see the price guarantee she mentioned in her letter if that is possible. Once again,we are sorry for anything that did not go well for her when she came to look at a vehicle,Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Here is the price quote they sent me and wasted my time. I would like a written apology for their shady dealings and a way to prevent them from doing this to others as it is fraud.

Regards,

Business

Response:

Ms [redacted],I did not receive any price guarantee of quote in this response. Either way I am sorry for anything that caused a misunderstanding or your time to be wasted in any way. My desire is to be fair with all of our guests whenever possible,I wish that I could have gotten involved in your situation earlier to help. Please accept this apology and rest assured we will correct this type of activity in our sales department. Thank you for bringing this to my attention,[redacted]

Review: As of February 4, 2015, Ford of Orange has advertised a 2015 Ford Mustang GT 50th Anniversary Limited Edition in Kona Blue VIN No.[redacted]/Stock No.[redacted], on their website for $48,190. I emailed them on February 14, 2015 to get the ePrice. My email was ultimately responded to by [redacted]., Sales/Leasing Rep, who advised the Internet Price (ePrice) is $73,190! How can this be? When they are clearly advertising the car on their website for MSRP price of $48,190. I expected to be able to purchase this vehicle for the price on their website or a much lower ePrice-I would never expect to pay more. How can consumers make an informed purchase when Ford of Orange is listing lower prices on their website, to bait the customer, and then switch to a higher prices once they have lured the customers into their dealership? Where is the accountability? This is a deception business practice and not fair to me and other customers.Desired Settlement: I would like Ford of Orange to honor the price listed on their website of $48,190, and allow me the opportunity to negotiate a purchase of this car for the price listed on their website. Secondly, I would like Ford of Orange to acknowledge their deception business practices and abstain from misleading customers in this way in the future, and to make a commitment to selling vehicles in a honest and fair way.

Business

Response:

The dealership has an advertising retraction-correction notice posted at the dealership on stock #[redacted]/vin [redacted] dated December 1,2014 with the corrected pricing for this unit,We are very sorry for any inconvenience this has caused,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that Ford of Orange changed the prices today to correctly reflect $73,190 for the car I was interested in. To Ford of Orange, please operate your business in a truthful and honorable manner and your business will thrive - deception will get you no where.

Regards,

Review: Dealer had me sign to activate an alarm that was already installed in the vehicle that I bought and failed to inform me that the price of the alarm ($895) was not included with the vehicle. Also failed to inform me of added coverage that I did not want. Dealer gave me a $1,200 trade in quote for my vehicle but only added $750 trade in value on the contractDesired Settlement: Remove vehicle alarm, billing for alarm and unwanted coverage, correct from $750 to $1,200 trade in value for my vehicle as agreed upon

Business

Response:

We have reviewed the contract and the customer executed any and all documents and agreed to the terms of it which includes the alarm price,activation,and trade amount. MWK

Review: After hearing advertising of a free promotional offer we decided to take advantage and visit the dealership. Ford of Orange did not honor the terms of the promotion and we were terribly mistreated by both the saleman [redacted] and the hostile manager [redacted].

Upon respectfully seeking the delearship to honor the promotion we were personally harassed, insulted, threatened to leave or the police would be called.

I believe these practices to be unfair, deceptive, unethical and borderline criminal.Desired Settlement: Ideally a letter from the general manager [redacted] explaining how the employee misconduct has been addressed and the steps that have been taken to ensure it does not happen again to anyone else.

Business

Response:

To whom it may concern: We are certainly sorry for any misunderstanding due to the Ford promotion in question. It is my understanding that the guest was accomodated with 2 tickets which is what was requested by him originally,although our staff did not have a full understanding of the giveaway,this was our fault and we apologize,[redacted]

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Repair & Service, Auto Repair - Maintenance

Address: 1350 W Katella Ave, Orange, California, United States, 92867

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