Ford of Smithtown

Revdex.com: /> I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] bought a Ford Fusion on May ***, for [redacted] to use as a company vehicleThe company wanted a Hybrid because of the high fuel economy Upon delivery and orientation of the vehicle the Salesperson [redacted] explained /> that the vehicle did not come with a spare tire because of the limited space in the trunk and the size of the Hybrid BatteryHowever it was also explained that the vehicle does come with an inflator kit in case of a loss of air in a tire [redacted] notified [redacted] that in the event of a flat tire Roadside Assistance would be available to assist him anytime, anywhere in the country for the first five years or sixty thousand miles It was stated that [redacted] drove his Hybrid Fusion into a huge pothole on the Southern State Parkway near Hempstead the second day after purchasing the vehicle from Ford Of SmithtownIt appears [redacted] expected Ford Of Smithtown to replace his severely damaged tire even though the vehicle was in perfect condition when the transaction was consummated at the DealershipFord Of Smithtown would never be responsible for bad road conditions nor would Roadside Assistance Roadside assistance is there to fix a flat, jump a battery or tow you to the nearest Ford Facility [redacted] claimed that they drove it to the wrong Dealership as where Roadside Assistance more than likely simply drove it to the closest Ford FacilityIf [redacted] has a gripe it should be with the Town Of Hempstead not Ford Of SmithtownWe feel bad that [redacted] had to go through this ordeal but can not understand why he would think Ford Of Smithown should be responsible for his actions

Please be advised that *** *** came in yesterday to discuss their dispute.
After leaving the dealership *** is very pleased with Ford Lincoln Of Smithtown
We believe this whole incident was simply a misunderstanding and all is resolved

After reviewing the complaint I have put a check request in for payment. The check should be received early next week due to the pick up of mail over the weekend.If payment is not received by Wednesday please call me at ###-###-####.[redacted]

Please be advised that [redacted] has sought out legal action therefore at this time we can not discuss anything further. All issues will be handled by our Attorney from here on out.

[redacted] bought a 2014
Ford Fusion on May [redacted], 2014 for [redacted] to use as a
company vehicle. The company wanted a Hybrid because of the high fuel economy.
Upon
delivery and orientation of the vehicle the Salesperson [redacted] explained
/>
that the vehicle did not come with a spare tire because of the limited space in
the trunk and the size of the Hybrid Battery. However it was also explained
that the vehicle does come with an inflator kit in case of a loss of air in a
tire. [redacted] notified [redacted] that in the event of a flat tire Roadside
Assistance would be available to assist him anytime, anywhere in the country
for the first five years or sixty thousand miles. 
It
was stated that [redacted] drove his Hybrid Fusion into a huge pothole on the
Southern State Parkway near Hempstead the second day after purchasing the
vehicle from Ford Of Smithtown. It appears [redacted] expected Ford Of
Smithtown to replace his severely damaged tire even though the vehicle was in
perfect condition when the transaction was consummated at the Dealership. Ford
Of Smithtown would never be responsible for bad road conditions nor would
Roadside Assistance.  Roadside
assistance is there to fix a flat, jump a battery or tow you to the nearest
Ford Facility.
[redacted] claimed that they drove it to the wrong Dealership as where Roadside
Assistance more than likely simply drove it to the closest Ford Facility. If
[redacted] has a gripe it should be with the Town Of Hempstead not Ford Of
Smithtown. We feel bad that [redacted] had to go through this ordeal but can
not understand why he would think Ford Of Smithown should be responsible for
his actions.

Revdex.com:
/>
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I emailed [redacted] a copy of the rental receipt also.
Sincerely,
[redacted]

In the interest of customer satisfaction, once the customer is providing proof of payment for the rental vehicle, Smithtown Ford Lincoln shall reimburse the amount of $ 90.00 as requested by the customer. It is important to note that only for covered repairs the rental is covered. Oliver the...

service manager called the customer's phone # ###-###-#### and left a voice mail for the customer to email proof of rental payment in order to process reimbursement.Oliver C[redacted]
Service Manager
[redacted]

Review: We purchased a new vehicle from dealer on 10/**/2014. [redacted], knew I was looking for 0% loan for vehicle. He told myself, my wife and my son that we didnt qualify for 0%, but we did qualify for 3.9%. He knew I would not finance the car at 3.9%. Then he said that he could get us to 0% by purchasing an extended warranty. He went on to explain that we would also get window etching and a special insurance policy for $5000 if the car was stolen and unrecoverable. What he didnt tell us he was charging us $3000 for the extended warranty (actual cost is $1520) and over a thousand for the etching and insurance. Instead he hid them in the price of the car. So after rushing us through the signing of the papers, he handed us an envelope with all the paperwork and sent us on our way. A few days later when I began to read through all the paperwork, I started to see the difference in prices. I spoke to anthony three times since then, but to no avail so far.Desired Settlement: Dealership should refund the disputed money $4055 or $2055 if they actually put in paperwork for extended warranty.

Business

Response:

Please be advised that [redacted] came in yesterday to discuss their dispute.

After leaving the dealership [redacted] is very pleased with Ford Lincoln Of Smithtown.

We believe this whole incident was simply a misunderstanding and all is resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On jan [redacted] 2016, My 2014 Ford Explorer had a mechanical failure and overheated. I was able to drive it back to my home a few blocks away. I called FORD and the vehicle was towed to "Ford Of Smithtown" at [redacted]. The following day (Jan [redacted] 2016) I had not received any phone calls from the dealer confirming they had my vehicle in their possession. I called and spoke to "Gabrielle" in the service department of this Ford dealership. She told me that they have the vehicle and would contact me to update me on the status of the repairs needed. I asked her if they had any "Loaner" vehicles because I needed a car to go to work. Gabrielle said no, because "loaners" have to be reserved to get one, and they had none available. She then told me that my Ford extended warranty COVERS me for a rental at $30 a day. So I rented a vehicle from [redacted] near the location of the Ford dealer in order for me to go to work. I called the dealer again the following day. I was told by Gabrielle from the service department that they have not looked at my car yet, and the vehicle was still sitting in their lot. That I would get a call from the service department for an update which I never got. This went on everyday until Jan [redacted] 2016. I spoke to Gabrielle and they still had not looked at my vehicle. She had no information on what was wrong with it. I asked her to please have their supervisor call me by the name of Oliver and he never did. Finally that afternoon I received a call from the service department "Gabrielle" that the radiator hose had to be replaced and was not covered under the Ford "extended warranty". I would have to pay out of pocket for the repairs. When I finally picked up my car on Jan [redacted] 2016, the service department took a copy of my rental expenses and told me that I would be reimbursed the money for my rental in about 3-4 weeks. A few minutes after I drove and left the Ford dealer, Gabrielle from the service department calls me to tell me that I will NOT get reimbursed for the rental car since its not covered under the Ford Extended Warranty.Desired Settlement: I want the Ford dealer to pay me at least, the $30 a day for the 3 days I had to rent a car. They MISLEAD me to believe that the rental was covered under the Ford extended warranty. The total amount for the rental from [redacted] was $237

Business

Response:

In the interest of customer satisfaction, once the customer is providing proof of payment for the rental vehicle, Smithtown Ford Lincoln shall reimburse the amount of $ 90.00 as requested by the customer. It is important to note that only for covered repairs the rental is covered. Oliver the service manager called the customer's phone # ###-###-#### and left a voice mail for the customer to email proof of rental payment in order to process reimbursement.Oliver C[redacted]Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I emailed [redacted] a copy of the rental receipt also.

Sincerely,

Review: I am seeking reimbursement of $44.53 for the purchase of a rotor. On 03/**/15 a replacement of a caliber and resurfacing of a rotor was performed on my vehicle, a 2004 Ford Freestar. One week elapsed and the condition of the vehicle appeared to worsen (vehicle shaking when applying brakes). I consulted a family member whom is a mechanic and was advised that Ford company had not changed the caliber (it was still the original) and the rotor was resurfaced to a thin, warped state (needing replacement). At this time, I purchased a new rotor because braking with the damaged rotor was risky. On 03/**/15 I visited Ford, spoke to manager [redacted], who inspected the vehicle and discovered that their mechanic had not changed the caliber and new rotor was replaced. On 04/**/15 I returned ( after the caliber was ordered) and Ford installed it. [redacted] said he would refund the cost of the rotor.(receipt supplied and copied) I've called twice waiting for reimbursement. Thank youDesired Settlement: Refund

Business

Response:

After reviewing the complaint I have put a check request in for payment. The check should be received early next week due to the pick up of mail over the weekend.If payment is not received by Wednesday please call me at ###-###-####.[redacted]

Review: 1: ($1,488.) Our original agreement, after long negotiations, was a 3 year lease with an allowance of 13,500 miles per year, at $139. per month. It was suddenly changed to a 2 year lease with 12,000 miles per year at $138.89 per month with my trade in of $4,500, $1,216.50 out of pocket, and a $2,750. Rebate. The change cost me $1,489. I was never informed about the $988. “buy down” or that I would be paying for it. I learned this on 2/**/2015 when they finally agreed to meet with me as recording labeled A indicates.

See audio file labeled A 2/**/2015 at 16:35 minutes. The salesman, Daren M[redacted] explained they increased the value of the new car shown in 7a of the agreement, from $26,045. to $27,534.72. They deceptively increased the price as a result of their wholesaler selling my car for less at the auction causing an over allowance in my trade. The signed dated “statement” from the salesman supports this error. I was never informed of the change. They never reviewed the second lease with me since they assured me it was the terms except for the change from 36 months to 24 months. (See attached file labeled Salesman Signed Statement)

$1,488. Payable

2: ($25.+ for gas and other fees) Fees were never disclosed to me even after asking several times. I was given a form 2 days later by Daren M[redacted] on 2/**/2015 indicating to me some of the fees I was charged. Preprinted fees are not permitted according to another local Ford dealer especially for gas. In addition, the gas tank gauge indicated the tank was empty yet they charged me $25.00. In recording labeled A. they make an attempt and state they will give a $25 gas card forward to 12 minutes 30 seconds. This never transpired since they did not cooperate with the larger problems. See file labeled “Odometer and Gas” for witness. They hid the gas fee in the down payment without disclosing it. The amount I paid in cash, indicated in the receipt is 1,216.50. The amount indicated in the lease agreement, which I was told I would pay is $1,184.95. That’s a $31.55 difference.

$31.55 Payable

3: The contract states the new 2015 Ford Fusion had 14 miles on it. When I left the dealer it had 150 miles on it. The 150 miles the car had can be confirmed by a stop I made approximately 1 mile from the dealer. This individual noticed the 150 miles on the odometer and joked it was a used car since the tank was empty. See lease agreement on page two, # 8 and # 9 should state 24150 miles not 24014 miles. (See file labeled “Odometer and Gas” from individual who noticed the 150 miles on the odometer.)

$20.40 Payable =150 miles – 14 miles=136 x.15 cents per mile

4: I was given a two year maintenance plan with my lease as a complimentary offer made by Daren M[redacted] during our negotiations. When negotiations got tough and finally ended Daren M[redacted] was told to withdraw the maintenance plan after I already signed the lease. He stated I would receive the maintenance plan only if I gave a satisfactory survey from Ford. This plan includes free oil changes, free tire rotations for the life of the lease. At our last meeting the finance manager again stated they will not give the two year maintenance plan even after the salesman Daren M[redacted] confirmed he offered it to me as part of our lease agreement.

- Maintenance Plan Card Never Received $_________?

5: The down payment was ultimately agreed to be $1000., which later was changed to $1,216.50 without my knowledge, permission or an explanation. I didn’t realize the change until I was given the lease agreement and arrived home. My receipt I attached states $1,216.50. The final lease agreement states I made a down payment of $1,184.95 – See 6. B in Lease Agreement, my receipt indicates $1,216.50. Yet another error that come out of my pocket. Throughout this entire transaction I was pressured. It was explained to me they were very busy, they had waiting customers and we needed to close the deal. This is where they concealed the gas fee of $31.55, which was never disclosed until 2/**/2015 two days after the lease signing. I have that dated document.

6: As my letter states, the correct value/cost of the new car is $26,045. This following must be taken into consideration. The savings I would have over 24 months had the transaction been completed appropriately with the correct price, cash down and trade-in being considered with the rebate of $2,750. (See Corrected Lease Calculations page)

$936.35 Payable

Total money defrauded: $2,476.30Desired Settlement: Billing Adjustment. Return of $2,476.30

Business

Response:

Please be advised that [redacted] has sought out legal action therefore at this time we can not discuss anything further. All issues will be handled by our Attorney from here on out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is clear evidence regarding my claims. Ford Lincoln of Smithtown is using any means to avoid returning the amount they owe me. Including properly responding to this complaint to the Revdex.com. Look at the record on the Revdex.com. They have a D minus, which should be an F in my case.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I went into the dealer and made a deal on a new car with a salesman who I eventually found out was a criminal and was never really aloud to work there. After making the deal they ran my credit and said I was approved. I told them I was going away for a week and will pick it up when I get home. Every day they called me and asked when am I picking it up. When I finally got home I got a call from the dealer that we need to discuss the payments because they said I was approved at tier 2..... Suspecting they were lying to me I went to another dealership who called Ford motor credit and they confirmed I was approved at tier 1.I went back to Smithtown Ford and told them I want my deposit back only to be told it will take a few weeks. I told them that is not acceptable and I want my money immediately. After fighting with them for a day they told me to come in after 4pm to get a check. When I went to get the check I was surrounded by salesman who were very intimidating.. not sure why they felt the need to do this but I did receive my check. Two days later I found out that after they agreed to refund my deposit they maliciously ran my credit with the three credit bureaus 12 times trying to ruin my credit so I wouldn't be able to get a lease approval. I called the dealership at least 10 times to talk to the owner or head of the company and got absolutely no where. Finally I found out that they own another dealership and [redacted] there is also [redacted] at Ford of Smithtown. After speaking to him and going to his dealership to discuss the matter , [redacted], he told me he would resolve this entire matter. I received letters that he was going to send to the credit bureaus but found out these letters would not be acceptable. Talking to him and advising him as to what really needs to be done he was rude and unresponsive and said he will not do it.Desired Settlement: I want them to correctly issue letters to all credit and loan companies that they ran my credit with and have all these inquiries removed immediately.

These people are actually lying to people and ripping them off

Review: My car got a flat tire and the sales agreement included free roadside assistance to replace the tire as the car did not come with a spare. When the roadside assistance arrived, they did not have a spare. They towed it to the wrong dealership and then the selling dealership agreed to pay for the repair and then went back on their agreement and I had to pay for the repair. I have documented proof saying that Smithtown Ford would pay for the repairs and documented proof that they then back out of the agreement. I have paid the other dealership for the repair.Desired Settlement: I would like for Smithtown Ford to refund me the amount of the repair which is $357.60

Business

Response:

[redacted] bought a 2014

Ford Fusion on May [redacted], 2014 for [redacted] to use as a

company vehicle. The company wanted a Hybrid because of the high fuel economy.

Upon

delivery and orientation of the vehicle the Salesperson [redacted] explained

that the vehicle did not come with a spare tire because of the limited space in

the trunk and the size of the Hybrid Battery. However it was also explained

that the vehicle does come with an inflator kit in case of a loss of air in a

tire. [redacted] notified [redacted] that in the event of a flat tire Roadside

Assistance would be available to assist him anytime, anywhere in the country

for the first five years or sixty thousand miles.

It

was stated that [redacted] drove his Hybrid Fusion into a huge pothole on the

Southern State Parkway near Hempstead the second day after purchasing the

vehicle from Ford Of Smithtown. It appears [redacted] expected Ford Of

Smithtown to replace his severely damaged tire even though the vehicle was in

perfect condition when the transaction was consummated at the Dealership. Ford

Of Smithtown would never be responsible for bad road conditions nor would

Roadside Assistance. Roadside

assistance is there to fix a flat, jump a battery or tow you to the nearest

Ford Facility.

[redacted] claimed that they drove it to the wrong Dealership as where Roadside

Assistance more than likely simply drove it to the closest Ford Facility. If

[redacted] has a gripe it should be with the Town Of Hempstead not Ford Of

Smithtown. We feel bad that [redacted] had to go through this ordeal but can

not understand why he would think Ford Of Smithown should be responsible for

his actions.