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Ford Properties Reviews (1)

Initial Business Response /* (1000, 5, 2016/03/31) */
Thank you for the opportunity to respond to this complaint. We are sorry that his experience with us was not exceptional. The Customer is disputing a carpet cleaning charge that was assessed at his departure. We do a complete inspection when any...

of our Guests depart in order to insure the unit is clean and ready for our next Guest.
I have enclosed photos indicating carpet stains that were found upon his departure and an executed contract dated August 18, 2015, on which paragraph 4 states that additional carpet cleaning may be required and deducted from the deposit. This was the case and a $99.00 carpet cleaning fee was assessed and deducted from his deposit.
We are sorry that the customer had a unfavorable experience, but we do disclose all possible charges that may be assessed and work hard to provide a positive experience for our Guests.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is simply an arguable fact that the stains on the carpet, never explained in what room in the condo were stained. I absolutely would know if in any way I left a stain on any carpet. I maintain my own home spotlessly and treat other property the same. What is difficult is that there is no recourse to what Ford Properties call the pictures. I have no idea of where those pictures may have come from. Simply renting from Ford Properties you are at their mercy. No,I will never rent from Fort Properties again but still hope to visit Palm Desert as my favorite vacation spot. Too bad my experience has been ruined by Ford Properties. I am just happy that the previous times I have rented through Ford that I was not excessively charged.
Final Business Response /* (4000, 9, 2016/04/13) */
Rather than arguing with Mr. [redacted], we will be happy to refund the $99.00 as requested.
Final Consumer Response /* (2000, 11, 2016/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this settlement for it is simply fair. I am concerned however about my personal reputation. I have always for many years renting respected property as if it were my own. I pride myself in property being cleaner than when I arrive. I will wait for Ford Properties to return my $99.00. thank your for this opportunity!

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Address: 15844 Highway 31 W, Tyler, Texas, United States, 75709-3338

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