Fore & Aft Marine Supply

Customer [redacted] hired Mr Handyman to install windows between 2/2512014-3/at his home located at [redacted] ***That work was sold done by the company when owned by ***? ***Mr [redacted] was the owner and per the [redacted] s also the Salesperson that sold them their project.Since Jan this company is now owned by [redacted] ? LLC [redacted] is the General Manager of operations.The work performed for [redacted] carried a month Labor WarrantyAn industry standardThis home was built in and over the years to include since the date that the windows were installed has had ground movement and settlingSince the install date completion date of 3/4/ and prior to 4/3/2017, no one from the [redacted] household contacted our office to claim concerns with the garden window installed or any other of the windows.When contacted on 4/3/by [redacted] it was due to a garden window dipping in the frameMr [redacted] stated that the FLASHING at the top of the window on the right side was flush and the FLASHING on the left appeared to be dipping an inch and a halfAll inbound phone calls are recorded and available to share with all parties.Clearly the windows have functioned properly for over yearsThey were not forced into the openings or damaged during the install processThe customer never voiced a concern following the install.On 4/we sent our Senior Estimator [redacted] over to look at the garden windowIt was determined that ground movement and settling has occurred over the yearsIn order to further investigate the concern, we would have to remove the trim and put a level on the window itself to determine how to relevel the garden window, at a cost of $our minimum for all services, hrs of labor at $That information was submitted via email in a formal bid on 4/17/via our office estimating programThere has been definite settling and ground movement of the home over the yearsThis was not due to installers errorThus, this repair would be billable to the customer as it was past the month Labor warranty time frame.We are not aware of any company that will give a year warranty on installing windows, unless that company manufactures and install those windows themselvesOur company firmly stands behind on honors our month warranty provided on LaborWe cannot warranty materials as we do not manufacture those materials.Following the on site visit on 4/17/2017, Mrs [redacted] , mother of [redacted] who lives out of state called and spoke with our estimator [redacted] and verbally informed him that in the state she lives in they gives a year warranty on Construction LaborThat is not our warranty nor was it a warranty provided to this customer at any timeTravis shared with her the facts of settling and ground movement and what we needed to do at a cost to repair the windowShe continued to site the warranty from her state, not applicable to her warranty with MrHandyman and declined the bid.Areas of damage around the windows and to the windows themselves will occur when settling and ground movement happens over the yearsOther factors like termite damage to the wood casing wiii also cause the movernent and the dipping that [redacted] spoke of regarding the garden windowA window that by itself is a very large unitIf movement/settling or wood deterioration occurs around that window it will compromise the window and movement/settling/dipping will happenAll factors not covered under warranty.Sealing around windows especially in Texas is part of home maintenanceAll windows were sealed at time of install, years agoSealing windows is not a one time eventThe extreme heat over time breaks down the caulking and will require maintenance over the yearsIf not maintained by the homeowner, water can get into the areas around the windows and cause wood rot, mold and many other harmful conditionsAgain, not covered under warranty.As we respect that the customer is wanting to point blame and wants to have others site installer errorAfter years, that is not the case and we will stand behind our warranty on this install.We have replied to every call and questions asked by the [redacted] sWe provided a written estimate to investigate the source of the garden window concernsTo include that a change order would be submitted to the [redacted] s if it exceeded the $initial bidMrs [redacted] declined to move forward with that work, and until we received the written complaint from the Revdex.com, we had no knowledge of her other complaints.Respectfully, no refund will be provided by our officeIf the [redacted] s vg•ish to continue their efforts of pursuing their complaint , the person they would need to file against would be the former owner and Salesperson that sold them there project yrs ago, Ron ***Please see his contact information below

We are sorry to hear Mrs [redacted] is not satisfied with MrHandyman and the service appointment for assessment and repair of the fan? MrHandyman had scheduled service with Mrs [redacted] and also made accommodations for alternate dates for service.The fan was installed 06/19/and Mrs [redacted] states that the fan was working for a couple of weeks until it stopped working? Why were we not contacted sooner than 10/21/for assessment and repairs? ? Typically, if there are problems with electrical installations, the item would not work at allWe are available Thursday, 11/19/2015, to access and determine if the fan itself has failed or if something else was the cause? Please contact MrHandyman to confirm you wish to have service on 11/19/2015.Our schedule has been full for the past few months with limited availability for service times to all customers? We typically are booking 2-weeks out for service, which is what was done when we received the call on 10/21/? Our work is guaranteed and we are still available to service the complaint as addressed on the messages MrHandyman has left for the customer? This customer's workorder does include service fees for additional work done for replacing knobs and hardware in addition to the fan installation.Thank you,--MrHandyman Service Representative(512) 686-? | ? [email protected] ? ? ? www.mrhandyman.com/local-handyman-service/tx/ne-austin-georgetown.aspxMrHandyman (Northeast Austin & Georgetown)Williams Drive Suite 230Georgetown, Texas ? ?

Complaint: [redacted] I am rejecting this response because:? Even though I had communicated several times with [redacted] (and others) from MrHandyman prior to my scheduled service appointment at 10:AM on Friday, November 4th (I still have the voice messages on my phone confirming my appointment!), nobody from MrHandyman ever showed up and nobody called to notify me of that.? I had already waited weeks to get someone out to assess the status of the ceiling fan (NOT a VENT FAN, as someone (MrHandyman's electrician) was told).? I NEVER in all of my discussions with MrHandyman representatives (usually ***), did I EVER state that I expected to get the follservice for free.? For [redacted] to assume that seems to represent the quality of customer service that is provided.? I assume that it was an (incorrect) assumption on ***'s part, but it seems rather obvious that that is why my service request received absolutely NO priority? from MrHandyman.? The reason for the fan not working is what I expected MrHandyman to ascertain, and no matter what, the ceiling fan needs to be removed and replaced.? NEVER did I state that I expected MrHandyman to do any of this for free.? Representatives from MrHandyman have assumed a very defensive and paranoid position with regards to my request for service, which is why I will contract with another service provider to complete this very simple? task.? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They have totally misrepresented how they wanted to handle this issue but MORE have misrepresented the warranty discussionAS the warranty is a years + on the INSTALL and not the windows themselvesSo although they ONLY provide a month warranty on their SHODDY work, the contractors that I have had come out to replace the windows are all at plus years on their workThis is just another reflection as to how they do a job, don't do it right and then want to claim home owner fault (not caulking, etc) and their month warrantyIF they were truly a company that stood behind their work, they would not have ONLY a month warranty on their workAs again, the Austin Contractors I am dealing with have the SAME plus year warrant on THEIR Work not the windowsAs the windows have their own warranties which is much longer then the actual install warrantyI cannot EVEN use the windows that Handyman installed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will be having NEW windows installed (yes only after years) and I will have a report from the current contractor stating exactly WHY new windows are requiredAs in spike of what Connie is stating, recaulking EACH year is NOT a requirementAS had it been done correctly in the first place we would not have had the issues we are now dealing withThey also did not add FLASHING, and many many other thingsSeveral of the windows are BENT because they JAMMED them into placeAnd the contractors that I have received quotes from DO NOT OWN the windows they are selling us, BUT they stand behind the work they do for plus yearsSo another misrepresentation by [redacted] Their job has caused MUCH damage to my home and it is ALL because they did not properly INSTALL the windowsI will be providing pictures and a statement which will reflect their SHODDY workOnce I have all of my data together, I will follow back up with Revdex.com as a picture is worth a thousand wordsIt seems like it won't matter either way, as passing the buck to Ron [redacted] is how they want to handle it YET we purchased from Handyman, and NOT *** ***Our payments went to Handyman!!!!!!!!!!!!!!!!!! So it should not matter who owned itThey took over the company!!Regards, [redacted]

Complaint: ***
I am rejecting this response because: They have totally misrepresented how they wanted to handle this issue but MORE have misrepresented the warranty discussionAS the warranty is a years + on the INSTALL and not the windows themselvesSo although they ONLY provide a month warranty on their SHODDY work, the contractors that I have had come out to replace the windows are all at plus years on their workThis is just another reflection as to how they do a job, don't do it right and then want to claim home owner fault (not caulking, etc) and their month warrantyIF they were truly a company that stood behind their work, they would not have ONLY a month warranty on their workAs again, the Austin Contractors I am dealing with have the SAME plus year warrant on THEIR Work not the windowsAs the windows have their own warranties which is much longer then the actual install warrantyI cannot EVEN use the windows that Handyman installed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will be having NEW windows installed (yes only after years) and I will have a report from the current contractor stating exactly WHY new windows are requiredAs in spike of what Connie is stating, recaulking EACH year is NOT a requirementAS had it been done correctly in the first place we would not have had the issues we are now dealing withThey also did not add FLASHING, and many many other thingsSeveral of the windows are BENT because they JAMMED them into placeAnd the contractors that I have received quotes from DO NOT OWN the windows they are selling us, BUT they stand behind the work they do for plus yearsSo another misrepresentation by ***. Their job has caused MUCH damage to my home and it is ALL because they did not properly INSTALL the windowsI will be providing pictures and a statement which will reflect their SHODDY workOnce I have all of my data together, I will follow back up with Revdex.com as a picture is worth a thousand wordsIt seems like it won't matter either way, as passing the buck to Ron *** is how they want to handle it YET we purchased from Handyman, and NOT *** ***Our payments went to Handyman!!!!!!!!!!!!!!!!!! So it should not matter who owned itThey took over the company!!Regards,
*** ***

Customer *** *** hired Mr Handyman to install
windows between 2/2512014-3/at his home located at *** *** *** *** *** ***That work was sold done by the company when owned by
*** ***Mr*** was the owner and per the ***s also the Salesperson that
sold
them their project.Since Jan this company is now owned by *** *** LLC*** *** is the General Manager of operations.The work performed for *** *** carried a month Labor
WarrantyAn industry standardThis home was built in and over the years
to include since the date that the windows were installed has had ground
movement and settlingSince the install date completion date of 3/4/
and prior to 4/3/2017, no one from the *** household contacted our office to
claim concerns with the garden window installed or any other of the windows.When contacted on 4/3/by *** *** it was due
to a garden window dipping in the frameMr*** stated that the FLASHING at
the top of the window on the right side was flush and the FLASHING on the left
appeared to be dipping an inch and a halfAll inbound phone calls are recorded
and available to share with all parties.Clearly the windows have functioned properly for over
yearsThey were not forced into the openings or damaged during the install
processThe customer never voiced a concern following the install.On 4/we sent our Senior Estimator *** *** over
to look at the garden windowIt was determined that ground movement and settling
has occurred over the yearsIn order to further investigate the concern, we
would have to remove the trim and put a level on the window itself to determine
how to relevel the garden window, at a cost of $our minimum for all
services, hrs of labor at $That information was submitted via email
in a formal bid on 4/17/via our office estimating programThere has been definite settling and ground movement of the
home over the yearsThis was not due to installers errorThus, this repair
would be billable to the customer as it was past the month Labor warranty
time frame.We are not aware of any company that will give a
year warranty on installing windows, unless that company manufactures and
install those windows themselvesOur company firmly stands behind on honors
our month warranty provided on LaborWe cannot warranty materials as we do
not manufacture those materials.Following the on site visit on 4/17/2017, Mrs*** ***,
mother of *** *** who lives out of state called and spoke with our
estimator *** *** and verbally informed him that in the state she lives
in they gives a year warranty on Construction LaborThat is not our
warranty nor was it a warranty provided to this customer at any timeTravis shared
with her the facts of settling and ground movement and what we needed to do at
a cost to repair the windowShe continued to site the warranty from her state,
not applicable to her warranty with MrHandyman and declined the bid.Areas of damage around the windows and to the
windows themselves will occur when settling and ground movement happens over
the yearsOther factors like termite damage to the wood casing wiii also cause
the movernent and the dipping that *** *** spoke of regarding the garden
windowA window that by itself is a very large unitIf movement/settling or
wood deterioration occurs around that window it will compromise the window and
movement/settling/dipping will happenAll factors not covered under warranty.Sealing around windows especially in Texas is part of
home maintenanceAll windows were sealed at time of install, years
agoSealing windows is not a one time eventThe extreme heat over time breaks
down the caulking and will require maintenance over the yearsIf not
maintained by the homeowner, water can get into the areas around the windows
and cause wood rot, mold and many other harmful conditionsAgain, not covered
under warranty.As we respect that the customer is wanting to point
blame and wants to have others site installer errorAfter years, that is not
the case and we will stand behind our warranty on this install.We have replied to every call and questions asked by
the ***sWe provided a written estimate to investigate the source of the
garden window concernsTo include that a change order would be submitted to
the ***s if it exceeded the $initial bidMrs*** declined to
move forward with that work, and until we received the written complaint from
the Revdex.com, we had no knowledge of her other complaints.Respectfully, no refund will be provided by our
officeIf the ***s vg•ish to continue their efforts of pursuing their
complaint , the person they would need to file against would be the former
owner and Salesperson that sold them there project yrs ago, Ron ***Please
see his contact information below

We are sorry to hear Mrs*** is not satisfied with MrHandyman and the service appointment for assessment and repair of the fan MrHandyman had scheduled service with Mrs*** and also made accommodations for alternate dates for service.The fan was installed 06/19/and Mrs
*** states that the fan was working for a couple of weeks until it stopped working Why were we not contacted sooner than 10/21/for assessment and repairs? Typically, if there are problems with electrical installations, the item would not work at allWe are available Thursday, 11/19/2015, to access and determine if the fan itself has failed or if something else was the cause Please contact MrHandyman to confirm you wish to have service on 11/19/2015.Our schedule has been full for the past few months with limited availability for service times to all customers We typically are booking 2-weeks out for service, which is what was done when we received the call on 10/21/ Our work is guaranteed and we are still available to service the complaint as addressed on the messages MrHandyman has left for the customer This customer's workorder does include service fees for additional work done for replacing knobs and hardware in addition to the fan installation.Thank you,--MrHandyman Service Representative(512) 686- | [email protected] www.mrhandyman.com/local-handyman-service/tx/ne-austin-georgetown.aspxMrHandyman (Northeast Austin & Georgetown)Williams Drive Suite 230Georgetown, Texas

Customer *** *** hired Mr Handyman to install
windows between 2/2512014-3/at his home located at *** *** *** *** *** ***That work was sold done by the company when owned by
*** ***Mr*** was the owner and per the ***s also the Salesperson that
sold
them their project.Since Jan this company is now owned by *** *** LLC*** *** is the General Manager of operations.The work performed for *** *** carried a month Labor
WarrantyAn industry standardThis home was built in and over the years
to include since the date that the windows were installed has had ground
movement and settlingSince the install date completion date of 3/4/
and prior to 4/3/2017, no one from the *** household contacted our office to
claim concerns with the garden window installed or any other of the windows.When contacted on 4/3/by *** *** it was due
to a garden window dipping in the frameMr*** stated that the FLASHING at
the top of the window on the right side was flush and the FLASHING on the left
appeared to be dipping an inch and a halfAll inbound phone calls are recorded
and available to share with all parties.Clearly the windows have functioned properly for over
yearsThey were not forced into the openings or damaged during the install
processThe customer never voiced a concern following the install.On 4/we sent our Senior Estimator *** *** over
to look at the garden windowIt was determined that ground movement and settling
has occurred over the yearsIn order to further investigate the concern, we
would have to remove the trim and put a level on the window itself to determine
how to relevel the garden window, at a cost of $our minimum for all
services, hrs of labor at $That information was submitted via email
in a formal bid on 4/17/via our office estimating programThere has been definite settling and ground movement of the
home over the yearsThis was not due to installers errorThus, this repair
would be billable to the customer as it was past the month Labor warranty
time frame.We are not aware of any company that will give a
year warranty on installing windows, unless that company manufactures and
install those windows themselvesOur company firmly stands behind on honors
our month warranty provided on LaborWe cannot warranty materials as we do
not manufacture those materials.Following the on site visit on 4/17/2017, Mrs*** ***,
mother of *** *** who lives out of state called and spoke with our
estimator *** *** and verbally informed him that in the state she lives
in they gives a year warranty on Construction LaborThat is not our
warranty nor was it a warranty provided to this customer at any timeTravis shared
with her the facts of settling and ground movement and what we needed to do at
a cost to repair the windowShe continued to site the warranty from her state,
not applicable to her warranty with MrHandyman and declined the bid.Areas of damage around the windows and to the
windows themselves will occur when settling and ground movement happens over
the yearsOther factors like termite damage to the wood casing wiii also cause
the movernent and the dipping that *** *** spoke of regarding the garden
windowA window that by itself is a very large unitIf movement/settling or
wood deterioration occurs around that window it will compromise the window and
movement/settling/dipping will happenAll factors not covered under warranty.Sealing around windows especially in Texas is part of
home maintenanceAll windows were sealed at time of install, years
agoSealing windows is not a one time eventThe extreme heat over time breaks
down the caulking and will require maintenance over the yearsIf not
maintained by the homeowner, water can get into the areas around the windows
and cause wood rot, mold and many other harmful conditionsAgain, not covered
under warranty.As we respect that the customer is wanting to point
blame and wants to have others site installer errorAfter years, that is not
the case and we will stand behind our warranty on this install.We have replied to every call and questions asked by
the ***sWe provided a written estimate to investigate the source of the
garden window concernsTo include that a change order would be submitted to
the ***s if it exceeded the $initial bidMrs*** declined to
move forward with that work, and until we received the written complaint from
the Revdex.com, we had no knowledge of her other complaints.Respectfully, no refund will be provided by our
officeIf the ***s vg•ish to continue their efforts of pursuing their
complaint , the person they would need to file against would be the former
owner and Salesperson that sold them there project yrs ago, Ron ***Please
see his contact information below

Complaint: [redacted]
I am rejecting this response because:? Even though I had communicated several times with [redacted] (and others) from MrHandyman prior to my scheduled service appointment at 10:AM on Friday, November 4th (I still have the voice messages on my phone confirming my appointment!), nobody from MrHandyman ever showed up and nobody called to notify me of that.? I had already waited weeks to get someone out to assess the status of the ceiling fan (NOT a VENT FAN, as someone (MrHandyman's electrician) was told).? I NEVER in all of my discussions with MrHandyman representatives (usually [redacted]), did I EVER state that I expected to get the follservice for free.? For [redacted] to assume that seems to represent the quality of customer service that is provided.? I assume that it was an (incorrect) assumption on [redacted]'s part, but it seems rather obvious that that is why my service request received absolutely NO priority? from MrHandyman.? The reason for the fan not working is what I expected MrHandyman to ascertain, and no matter what, the ceiling fan needs to be removed and replaced.? NEVER did I state that I expected MrHandyman to do any of this for free.? Representatives from MrHandyman have assumed a very defensive and paranoid position with regards to my request for service, which is why I will contract with another service provider to complete this very simple? task.?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They have totally misrepresented how they wanted to handle this issue but MORE have misrepresented the warranty discussion. AS the warranty is a 5 years + on the INSTALL and not the windows themselves. So although they ONLY provide a 6 month warranty on their SHODDY work, the 4 contractors that I have had come out to replace the windows are all at 5 plus years on their work. This is just another reflection as to how they do a job, don't do it right and then want to claim home owner fault (not caulking, etc)  and their 6 month warranty. IF they were truly a company that stood behind their work, they would not have ONLY a 6 month warranty on their work. As again, the 4 Austin Contractors I am dealing with have the SAME 5 plus year warrant on THEIR Work not the windows. As the windows have their own warranties which is much longer then the actual install warranty. I cannot EVEN use the windows that Handyman installed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!   I will be having NEW windows installed (yes only after 3 years) and I will have a report from the current contractor stating exactly WHY new windows are required. As in spike of what Connie is stating, recaulking EACH year is NOT a requirement. AS had it been done correctly in the first place  we would not have had the issues we are now dealing with. They also did not add FLASHING,  and many many other things. Several of the windows are BENT because they JAMMED them into place. And the contractors that I have received quotes from DO NOT OWN the windows they are selling us, BUT they stand behind the work they do for 5 plus years. So another misrepresentation by [redacted].  Their job has caused MUCH damage to my home and it is ALL because they did not properly INSTALL the windows. I will be providing pictures and a statement which will reflect their SHODDY work. Once I have all of my data together, I will follow back up with Revdex.com as a picture is worth a thousand words. It seems like it won't matter either way, as passing the buck to Ron [redacted] is how they want to handle it YET we purchased from Handyman, and NOT [redacted] [redacted]. Our payments went to Handyman!!!!!!!!!!!!!!!!!! So it should not matter who owned it. They took over the company!!Regards,
[redacted]

We are sorry to hear Mrs. [redacted] is not satisfied with Mr. Handyman and the service appointment for assessment and repair of the fan.  Mr. Handyman had scheduled service with Mrs. [redacted] and also made accommodations for alternate dates for service.The fan was installed 06/19/2015 and Mrs....

[redacted] states that the fan was working for a couple of weeks until it stopped working.  Why were we not contacted sooner than 10/21/2015 for assessment and repairs?  Typically, if there are problems with electrical installations, the item would not work at all. We are available Thursday, 11/19/2015, to access and determine if the fan itself has failed or if something else was the cause.  Please contact Mr. Handyman to confirm you wish to have service on 11/19/2015.Our schedule has been full for the past few months with limited availability for service times to all customers.  We typically are booking 2-3 weeks out for service, which is what was done when we received the call on 10/21/2015.  Our work is guaranteed and we are still available to service the complaint as addressed on the messages Mr. Handyman has left for the customer.  This customer's workorder does include service fees for additional work done for replacing knobs and hardware in addition to the fan installation.Thank you,--Mr. Handyman Service Representative(512) 686-1980  |  [email protected]    www.mrhandyman.com/local-handyman-service/tx/ne-austin-georgetown.aspxMr. Handyman (Northeast Austin & Georgetown)2508 Williams Drive Suite 230Georgetown, Texas   78628

Complaint: [redacted]
I am rejecting this response because: Even though I had communicated several times with [redacted] (and others) from Mr. Handyman prior to my scheduled service appointment at 10:00 AM on Friday, November 4th (I still have the voice messages on my phone confirming my appointment!), nobody from Mr. Handyman ever showed up and nobody called to notify me of that.  I had already waited 2 weeks to get someone out to assess the status of the ceiling fan (NOT a VENT FAN, as someone (Mr. Handyman's electrician) was told).  I NEVER in all of my discussions with Mr. Handyman representatives (usually [redacted]), did I EVER state that I expected to get the follow-up service for free.  For [redacted] to assume that seems to represent the quality of customer service that is provided.  I assume that it was an (incorrect) assumption on [redacted]'s part, but it seems rather obvious that that is why my service request received absolutely NO priority from Mr. Handyman.  The reason for the fan not working is what I expected Mr. Handyman to ascertain, and no matter what, the ceiling fan needs to be removed and replaced.  NEVER did I state that I expected Mr. Handyman to do any of this for free.  Representatives from Mr. Handyman have assumed a very defensive and paranoid position with regards to my request for service, which is why I will contract with another service provider to complete this very simple task. 
Regards,
[redacted]