ForeclosureFortunes.net

Initial Business Response / [redacted] (1000, 10, 2015/04/17) */ Received via email: Revdex.com Response Case # XXXXXXXX Thank you for notifying us of Customer [redacted] experienceWe do apologize for any misunderstanding, and would like to verify what occurred with Customer [redacted] accountOn 2/16/2015, an account was registered using Customer [redacted] name, email, phone number, mailing address and credit card informationFor all registrations, the customer must agree to be billed $for a 7-day trial and $each month thereafter until canceledWe display our billing protocol on our registration page and require all customers to provide personal information including name, address, phone number, email, & complete credit card informationWe also require all customers check a box stating they have read and agree with our Terms of UseWe regret Customer [redacted] confusion but all charges made by our organization must be authorized by fully completing registration page, checking box stating you have read & agreed to terms of use and clicking the "Join Now" promptWe did not receive any correspondence or cancellation requests until 2/27/when Customer [redacted] called our customer service department to inquire about chargesWe immediately canceled this account, explained how registration occurs and confirmed all registration information as accurateIn efforts to resolve this complaint, we have refunded the charge from our company totaling $This represents 100% of all funds requested to be refunded by the customerWe are confident this fully resolves the customers concerns

Final Consumer Response / [redacted] (2000, 9, 2016/02/03) */ Yes, after several tries they removed the picture of my fathers houseThey had a picture of my fathers house in their listing of REO ForeclosureMy father built his house with his hands over years ago and it has been paid forI think the house in foreclosure was or houses down from my fathersThese people do not check the accuracy of the pictures they postThey have some listings as single family homes and have a picture of a streetI just don't think this is right

Initial Business Response /* (1000, 8, 2014/06/26) */
Thank you for notifying us of Mr*** experienceWe regret any misunderstanding, and would like clarify what happened with Mr*** accountOn 4/24/2014, Mr*** registered on our website and agreed to be billed $for a
7-day trial and $each month thereafter until canceledWe had not received any communication via email or phone call from Mrs*** at any point prior to receiving this complaintUpon receiving this complaint, we contacted Mr*** on 6/25/at the number provided in the complaint to resolve this issueMr*** confirmed he had not intended to file a complaint but instead was only looking for assistance in canceling his accountWe were able to locate Mr***'s account and cancel the accountWe also agreed to refund the June charge as a courtesyMr*** did confirm he never meant to file a complaint in the first place and our response was more than satisfactory
Initial Consumer Rebuttal /* (2000, 10, 2014/07/08) */

Initial Business Response /* (1000, 5, 2015/03/04) */
Complaint #XXXXXXXX
Response
Thank you for notifying us of Customer *** ***'s experienceWe do apologize for any misunderstanding, and would like verify what occurred with Customer ***'s accountAccording to our records,
Customer H registered for an account on 4/15/and agreed to be billed $for a 7-day trial and $each month thereafter until canceledWe require all customers provide their name, address, email, phone number, and complete credit card number in order to registerOur billing terms of service are clearly displayed when a consumer registers for our website service, and we also require the consumer to check a box on our registration page which states the consumer agrees with the billing termsThe entire registration process does occur on our website, not ZillowWhile we are unsure as to the reason for the confusion, we can confirm that we are never provided any billing information from Zillow or any other companyCustomer ***'s account was registered directly through our websiteAlso, a MasterCard was entered into our website and billed in accordance with Terms of Use agreed to at registration; banking information cannot be used to registerWe did not receive any cancel requests from Customer *** until 1/20/when Customer *** cancelled the service with a live customer service representativeAfter reviewing the account, we did issue refunds of three monthly charges in efforts to resolve this situationUpon receipt of this complaint, we attempted to call Customer *** at the number listed on the complaint but were unsuccessfulWe did leave a message confirming the refund from Jan of and agreed to refund all remaining monthly charges from our organization totaling $(grand total of $449.55)We are confident this will fully resolve Customer ***'s concerns

Final Consumer Response /* (2000, 9, 2016/02/03) */
Yes, after several tries they removed the picture of my fathers houseThey had a picture of my fathers house in their listing of REO ForeclosureMy father built his house with his hands over years ago and it has been paid forI think the
house in foreclosure was or houses down from my fathersThese people do not check the accuracy of the pictures they postThey have some listings as single family homes and have a picture of a streetI just don't think this is right

Initial Business Response /* (1000, 8, 2014/09/23) */
Customer * has filed this complaint against the incorrect companyThe complaint mentions NationStar which is not our company or a branch of our organizationThe complaint also mentions a charge for insurance which we do not provide;
we provide real estate listing informationUpon receiving this complaint we attempted to search our database for an account using the info provided on the complaintWe were unable to locate any accounts in our system using first & last name, email address, or phone numberOn 9/5/we called Customer * and explained we had received a complaint but had not been able to locate an account with the information providedAlso in this call, we explained what our organization does; Customer * confirmed she had filed the complaint against the wrong company and did not have an account or charges from our organization
Although, this complaint is not about ForeclosureFortunes.net; the customer complained about the wrong companyThe customer is complaining of an additional insurance fee that has been applied and is upset about something to do with her escrowI did call the customer & she did confirm she made the complaint against the wrong company and did not have an account with usI believe in the past we have been able to call the Revdex.com and have them fully remove these complaints rather than having us respond & show the complaint as closed
I believe that if you reply to Revdex.com with response, they will more than likely simply post the rebuttal and wait for customer contact before closing the complaint rather than removing the complaint completely

Initial Business Response /* (1000, 10, 2015/04/17) */
Received via email:
Revdex.com Response
Case # XXXXXXXX
Thank you for notifying us of Customer [redacted] experience. We do apologize for any misunderstanding, and would like to verify what occurred with Customer [redacted] account. On 2/16/2015,...

an account was registered using Customer [redacted] name, email, phone number, mailing address and credit card information. For all registrations, the customer must agree to be billed $1 for a 7-day trial and $49.60 each month thereafter until canceled. We display our billing protocol on our registration page and require all customers to provide personal information including name, address, phone number, email, & complete credit card information. We also require all customers check a box stating they have read and agree with our Terms of Use. We regret Customer [redacted] confusion but all charges made by our organization must be authorized by fully completing registration page, checking box stating you have read & agreed to terms of use and clicking the "Join Now" prompt. We did not receive any correspondence or cancellation requests until 2/27/2015 when Customer [redacted] called our customer service department to inquire about charges. We immediately canceled this account, explained how registration occurs and confirmed all registration information as accurate. In efforts to resolve this complaint, we have refunded the charge from our company totaling $49.95. This represents 100% of all funds requested to be refunded by the customer. We are confident this fully resolves the customers concerns.

Final Consumer Response /* (2000, 9, 2016/02/03) */
Yes, after several tries they removed the picture of my fathers house. They had a picture of my fathers house in their listing of REO Foreclosure. My father built his house with his hands over 55 years ago and it has been paid for. I think...

the house in foreclosure was 5 or 6 houses down from my fathers. These people do not check the accuracy of the pictures they post. They have some listings as single family homes and have a picture of a street. I just don't think this is right.