Foreclosures.com

The facts as outlined by the customer are correct, except there is more information that the customer left out.When the customer purchased the Training it included 30 Free days of access to our foreclosure property database. To access the training and the listings she had to agree to a End User...

License Agreement that states in Bold Print that we will charge her credit card $49.95 per month until the access is canceled by her. When customer contacted us recently, we reversed her most recent charge and the month before (a $99.90 credit).We feel this is a reasonable solution and more than what are contract with the customer provides.

I am sorry. This answer does not make sense. We are here 8 - 5 every weekday and respond to all inquiries via email and phone. The supposed support issue raised has no outcome on the original inquiry.I appreciate that the customer did not use the products and resources available. But we stand by our original refund.

Review: Yesterday (5/14/14) I signed up for a 7-day free trial membership to access information on foreclosures.com regarding a property I'm interested in purchasing. I entered my information, looked up the aforementioned property as well as a few others in the same area, and promptly canceled my subscription in order to avoid any charges. I received my cancelation email, and just to be sure my account was canceled, I clicked the "My Accounts" tab on the foreclosures.com website. It was there that I noticed not one my one canceled 7-day trial membership, but also an active month long membership. I quickly checked my bank account, and sure enough, I had been charged the full $49.95 for a month of access to the website. I canceled the 2nd membership (which should never have existed in the first place) and called the customer service phone number given on the site. It was after normal business hours, so I was not surprised I didn't get an answer in this instance. I submitted an inquiry to the online customer service portal, and received a confirmation screen that my submission was completed. The following day (today, 5/15/14) around 4:00 pm Central time, I tried the phone number again and selected the billing department where I left a voice message with my name, contact information and a brief explanation for the call. I've not been contacted in any fashion for a reimbursement of the fraudulent $49.95 charge I incurred.Desired Settlement: $49.95 for the fraudulent charge to my bank account

Business

Response:

The customer did sign up for a trial and then immediately cancelled it. This action also suspended the trial. Customer than went and searched the property and it did not allow her to get the expanded information because the trial was suspended, so she re-signed up and since she was using the same Credit Card our system charged her (the system only allows one trial per credit card). Of course all of this was after hours, so when she called she did get voicemail. We did speak to customer the next business day and explained what happened and why it happened and thought we issued a credit. Unfortunately, merchant services rejected the credit. We have credited the credit card on file now, and this time it did take.

Consumer

Response:

I am rejecting this response because:

Contrary to the company's statement, I never spoke to anyone from the company regarding this matter. Further, I never received the reimbursement they claim has been credited to my account.

Review: The company automatically charged my credit card for monthly subscription, using the same credit card I used to buy their training material entitled "Mastering Foreclosure Investing: 8-Step System to Profitable Deal".I bought the trainining material for $199.00 on November 2014. Starting December 2014 and on, they charged me $49.95 each month for monthly subscription, which I never signed-up for and never used.Desired Settlement: Refund of $249.75 for the month of December 2014 through April 2015, that is $49.95 per month for five month.

Business

Response:

The facts as outlined by the customer are correct, except there is more information that the customer left out.When the customer purchased the Training it included 30 Free days of access to our foreclosure property database. To access the training and the listings she had to agree to a End User License Agreement that states in Bold Print that we will charge her credit card $49.95 per month until the access is canceled by her. When customer contacted us recently, we reversed her most recent charge and the month before (a $99.90 credit).We feel this is a reasonable solution and more than what are contract with the customer provides.

Consumer

Response:

I am rejecting this response because:I bought the training material in November 2014 for $199.00. I paid in full and could not remember signing-up for monthly subsriptions. I never used the company data for any real estate research and analysis. I am not a real estate professional. Can the company please send me a copy of the End-User Agreement ? If it was printed in BOLD, then why did I miss it ? And why did I not get any notification of monthly charges. I remember [redacted] had said that a fee would be charged if we use the company data. I did not use their company data. I only bought the training materials so I could study real estate on my own. I just want to add a few notes. Their training materials were available on their company website in soft-copy file format - no hard-copies were sent to me. The training material files on their website were not downloadable because the file size was too big for the network to handle. I tried many times but file transfer kept failing. I emailed and called their office several times to report the problem but no response. I did not get this issue resolved until after two months. Please note I paid in full in November 2014. I should have charged the company for penalty and interest for delayed customer service and inconvenience.

Business

Response:

I am sorry. This answer does not make sense. We are here 8 - 5 every weekday and respond to all inquiries via email and phone. The supposed support issue raised has no outcome on the original inquiry.I appreciate that the customer did not use the products and resources available. But we stand by our original refund.

Review: THE FORECLOSURE OF MY PROPERTY HAS BEEN SUSPENDED BY THE BANK AS OF 2/28/14. I HAVE CONTACTED THIS COMPANY AND REQUESTED THAT THEY REMOVE MY PROPERTY FROM THEIR WEBSITE BECAUSE I AM CURRENTLY TRYING TO SELL MY HOME. THEIR ADVERTISEMENT INDICATING THAT THE PROPERTY IS "PRE FORECLOSURE" IS DISRUPTING MY ABILITY TO SELL MY HOME. CHASE BANK HAS SUSPENDED MY FORECLOSURE AS OF 2/28/14 THEREFORE THEY ARE DISPLAYING FALSIFIED INFORMATION ON THEIR WEBSITE. ON 5/13/2014, I REQUESTED THIS COMPANY TO "CEASE & DESIST" ALL ADVERTISEMENT REGARDING MY PROPERTY LOCATED AT [redacted] ON THEIR WEBSITE BECAUSE IT IS IN VIOLATION OF MY PRIVACY AND IT IS FALSE INFORMATION. THEY REFUSED TO SUSPEND THE ADVERTISING AND HUNG UP ON ME.Desired Settlement: I AM REQUESTING THAT THEY REMOVE MY PROPERTY - [redacted] FROM THEIR WEBSITE EFFECTIVE IMMEDIATELY!

Business

Response:

Consumer did call requesting we remove the listing of her property from our databases. After reviewing with the customer our policy of leaving public notices of foreclosure up on our website, we told her we would not be removing the post. Consumers property has had a proper foreclosure notice recorded against it. Our site is simply a mirror of the county recordings of foreclosure notices. Our customers subscribe to us so they can have a sortable database of these notices. We have never advertised customers property and never intend to. We did terminate the conversation with customer when she began to yell and become verbally abusive. I do not know why customer has singled out our company in this case, as of this morning I was able to quickly find no less than 12 sites that also list the customer's property as being in foreclosure. Because it is. [redacted]

Consumer

Response:

I am rejecting this response because:

Review: FORECLOSURES.COM has my home as foreclosed on their website and on Google. I have sent an email to their technical department to correct this and they have not. because of this I have people showing up at my home thinking its for sale.Desired Settlement: Just correct the information on their website. They are endangering my family especially my children.

Business

Response:

First, please if you have any problems with our company this is your contact information.

Second, of course, we immediately took the mistaken information down from our website. Mistakes do happen in this business as locating legal descriptions of property can be more of an art than a science, especially in rural areas.

Third, please forward to your complainant, that we would have happily and politely removed the listing if they had told us directly it was wrong. Of the roughly, 20,000 we post monthly, we remove about 4 each month because of errors or just requests from the owners.

Lastly, Google indexes the web. They have indexed this listing and will unindex it (as it no longer exists on our site) at some date in the future decided by them. I wish I had more control over what Google does, but I don't.

Let me know if we can do anything else within our power to help your complainant.

Consumer

Response:

I am rejecting this response because: I had contacted your business, the response I got was " do you have an account with us?" Then nothing. Just correct your information and stop putting my kids in danger

I was lured into a class while listening to a forclosures.com webinar. Alexis McGee said to call and hold you seat for the next class at no obligation and there were limited seats available. I asked if this her program would work in the West Los Angeles area and she said yes.

I called to hold a seat. Within the next day or so I had a bad feeling and cancelled. Somehow they charged my credit card anyway so I was out $5,000. I decided to go ahead with the class since they already had my money. I can tell you that her door knocking and other strategies do not work in West LA where everything is very expensive and mostly condos. I emailed so many times because we are supposed to get support but I did not hear back. Beware and do not fall for the no obligation to hold your seat pitch.

[redacted] is great,but the staff are hard to help you, two months to go on my membership .I have enjoy .I would like to renew but whoever is running the show is not.

I dont know how I got signed up for Wheaton to take 49.95 out of my credit card every month and or who it was. After doing some research, it looks as though they run several business out of the same office and it "appears" I signed up for foreclosures.com! I am a real estate agent....I can look them up my self! $400 later I am challenging these charges!!

Review: I signed up for a trial period from Sept. 25, 2013 through Oct. 2, 2013. The site did not work. I cancelled on Sept. 28, 2013 and was still billed.

I signed up for a trial period that ran from Sept. 25, 2013 through Oct. 2, 2013. The site did not work, so I cancelled my trial period on Sept. 28, 2013 and was still billed for $49.95 in October of 2013 and another $49.95 in November of 2013. I received no benefit, service or usage of the Foreclosure.com site. This is free money to them. I called to speak with the President or one of the owners ([redacted] or [redacted]) on November 14, 2013 and I was told that no one else could help me, because she was told that credits could not be given. My account activity did reveal that I had not used the site since Sept. 28, 2013. The representative claimed that my cancellation of my subscription back on Sept. 28, 2013 had not been received or processsed, which caused me to billed for October and November. Desired Settlement: I would like a refund of $99.90 for a service I never received.

Business

Response:

Initial Business Response

In response to complaint XXXXXXXX:

Yes, On September 25,2013 Customer did agree to a End User License Agreement which clearly says that customer must cancel their free subscription within 7 days or she will be charged a recurring monthly charge. It also lists many ways the customer can cancel their service. Cancellation is easy and fast and a link to the cancellation page appears on EVERY page of our website. We are also available by phone or email.

Yes, Customer never did log-in to the site again. Including, according to all of our web logs, not logging in on September 28, 2013. We show no electronic record of cancellation on such date.

Yes, we did receive a call from customer on November 14, 2013 requesting cancellation which we handled while on the phone with her.

Our site has processed 1,000s of orders between these dates. It has logged tens of thousands of visits, over 100,000 each month.

We have received no other notice of our site not working on September 28 or any other day around September 28, not from customers or the extensive diagnostic software that queries our site many times every minute.

We sincerely, apologize if the customer did not find that our site offered the information they were looking for. This is why we offer a 7 day free trial. She had full free access to what we offer and could make an informed decision. We understand that our site may not be for everyone and thus we allow people ease at cancellation with multiple ways of doing so.

The foreclosures.com site has been available to her with her credentials since September 25, 2013 and continues to be available through December 2, 2013 which is what she was paid up to. Since our conversation with her on November 14, 2013 her account was cancelled so after her billing cycle is up (Dec 2, 2013) she will no longer be charged.

It is true, we hold our customers to their contracts. We believe it is the only way to run a service of this kind. Thousands find our service has value every day and have for over 20 years. We value our customer relationships by upholding our end of our customer contracts. We do not feel it is unreasonable to expect the same of our customers.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

No, this response is not acceptable to me. I did cancel during the trail period on Sept. 28th, 2013. It is easy for foreclosures.com to state that they did not receive my on-line cancellation. After research, many other clients have the same complaint regarding this company as seen on RipOff Report and several other web site blogs, including Angie's List. This appears to be their status quo comment to on-line cancellations. I have two (2) cancellation notifications from foreclosures.com regarding my cancellation not just the one (1) from November 14, 2013. So, how do they contend that I did not cancel prior to November 14, 2013? This is not acceptable. I want my $99.99 refunded, which they charged me after my cancellation for two (2) months. I received no service from foreclosures.com. I did not even attempt to log into their web site after the 28th of Sept., because I was certain that my account had been cancelled per my on-line request.