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Foreign Auto Repair of Concord, Inc.

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Reviews Foreign Auto Repair of Concord, Inc.

Foreign Auto Repair of Concord, Inc. Reviews (2)

The customer brought his truck into our shop on May 3rd with a complaint of Black Smoke. We found the EGR Valve was bad and needed to be replaced, and the EGR Differential Pressure Ports needed to be cleaned. The customer denied the repair, and said he would fix it himself. The
customer left with a Diagnostic Bill for $*** The customer came back to our shop on May 11th with the same complaint of Black Smoke. We noticed that the EGR Valve was replaced but found the EGR Differential Ports were clogged. We cleaned the ports and test drove the truck. The unit continued to have Black Smoke. When we talked to the customer further, we found out that the customer had an aftermarket engine from *** ***, and when we contacted *** *** we determined that the customer had installed the wrong injectors for this engine. The customer did tell us initially that he thought his Black Smoke was an injector issue, but the customer would not have been happy with a repair bill of $*** to replace all injectorswithout us first trouble shooting the engine to determine if anything else could be causing the Black Smoke. Injectors for this engine cost $*** each.Black Smoke can be caused by a number of issues - Clogged air filter - Clogged exhaust - Low Fuel Pressure - Engine Timing - EGR Valve Issues - Incorrect Valve Adjustment - All of these possibilities need to be eliminated before we start replacing Fuel Injectors which are very costly.Bottom line here is that the customer put in the wrong injectors for this engine, and did not give us this information when he brought in the truck for service

We apologize for the delay responding. The Minnesota State Fair is committed to providing an excellent guest experience and is willing to issue complimentary admission tickets for guests to return to the fair if they’ve had an unfortunate situation arise and they are not able to enjoy their time...

here – provided that we are able to verify at least some of their issues. In this instance, according to our guest services file on this situation, [redacted] called our guest services office at 5:21 p.m. Saturday, Aug. 27, after visiting the fair on Friday, Aug. 26. She said that she arrived at 6 p.m. and had to leave by 6:45 p.m. because her son had a severe asthma attack and needed to be rushed to the hospital by ambulance. She said she stopped at the information booth at Gate 9 and was told that she could call back the next day and the fair would issue new tickets for them to come back. [redacted] would not leave her last name when she called to request the tickets. On Aug. 28, we investigated [redacted]’s situation. We checked with the staff at the Gate 9 information booth, and the male on duty said that no one asked him about getting complimentary tickets to return to the fair, and if anyone would have asked, he would have said no. We also verified that the tickets she said she purchased were bought at 7:15 p.m. rather than 6 p.m. On our follow-up call to her on Aug. 29, [redacted] said that her son was not transported in an ambulance because she does not have insurance, but that she took him home first and then to the hospital. When we explained that we were not able to confirm with the information booth staff person that she could receive complimentary admission tickets, she stated that she did not stop by an information booth because her son “was blue in the face, so why would she stop to ask about tickets?” [redacted] refused to give her last name again, although two of our guest services staff confirmed that she was asked.  When we tried to discuss with [redacted] that we needed to check into her situation and confirm at least some of the details she was providing us before we could issue complimentary tickets, she called our staff person “unprofessional and a liar.” Our records also show that she told our staff person that we could “take the fair and eat it” and then hung up. We checked into every aspect of [redacted]’s situation as she originally explained it to us. Because we were not able to confirm any of the information she gave us, we chose not to issue complimentary tickets for her to return to the fair and relayed this information to her on Aug. 29. We also did not feel we should continue to follow-up with this guest given that she was unwilling to help us figure out the inconsistencies in her original call and treated our staff poorly. Thank you.

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