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Foremost Forwarders, Inc.

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Reviews Foremost Forwarders, Inc.

Foremost Forwarders, Inc. Reviews (4)

The rules on what is or isn't reimbursable for an inconvenience claim are decided on by the government and provided to us and military members on the government maintained website move.mil. If you go to http://www.move.mil/documents/Inconvenience_Claim.pdf and go to page of the Inconvenience Claim pamphlet and under the heading NON-REIMBURSABLE ITEMS you can see that Military Attire is indicated as an item that is not reimbursable by an inconvenience claim. Mr*** was instructed to contact his military claims office if he had any disagreement with our findings on his claim. His military claims office, as well as the move.mil website would also have told him his uniforms are not a reimbursable item

This was a military move that the government contracted with us to move.  Since it is a government contract we are bound by the terms of the contract.  Our contract states that when the inventory is filled out it must be signed by the member or their releasing agent.  This was a...

very small shipment, only 9 items listed on the entire inventory.  The TV claimed was not listed on the inventory and the inventory was signed at the time of packing.  Since we are bound by government rules, and the TV was not listed on the inventory, we had no choice but to deny the claim for that item.  Additionally, we are only allowed to process claims within the government’s website, DPS, and are not allowed to make additional payments directly to the member.

Mr. [redacted]’s shipment was delivered late due to the summer saturation of our delivering agent.  We offered Mr. [redacted] an inconvenience claim because of the lateness of his shipment.  We are bound by the rules the government provides for inconvenience claims.  One of those rules is...

that military members are always responsible for their uniforms.  Because of this rule, we were unable to settle with him for the purchase of new uniforms.  We were able to provide settlement on other items listed on his inconvenience claim.
 
Thank you,
 
Dixie C[redacted]
Accounting ManagerHR & Office Manager

Complaint: [redacted]I am rejecting this response because: I asked on numerous occasions for them to provide these 'rules" saying I'm required to carry my uniforms.  Which they never would produce.Sincerely,[redacted]

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