Forest City Residential Group Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In good faith, Sam and I have gone ahead and submitted our final rent sub-payment for the ten days in JuneI've sent mine via certified mail code: ***This, despite the fact that Forest City's Representation, has refused to acknowledge any of my emails to her submitting evidence, or provide an upload link for video or photo evidenceWe have done this in good faith.As to the good faith waving of half the fee reported by Lydia on behalf of her clientThis isn't good faith, in fact we have it in writing from *** *** ***, that there were errors, that they mis-billed, and our fee should be reduced, and we were not told what the errors wereWhy is it that we can't see the original and later invoice? They have yet to provide an explanation of the original error, or any of the original invoices from this company '*** *** ***'. Second, I saw two moving trucks either in front briefly or behind the building at ***, that Saturday of June 10th that we moved my roommate out weeks earlierThus, I highly contest that fact, and if necessary, will go by city hall and gain record of moving permits given to others on Green street on that date. The signs were up and the movers go going in and out all day. This was a big out weekend for the universities, so I find your claims very difficult to belief.oI was only helping Sam move that weekend, I can provide evidence of that sub-lease contract as well. Third, none of that stuff pictured has ever belonged to usWe both had full sized beds, we can provide picture and video of our previous bedrooms (attached)I sold my bed prior, and can show the pictures of everything in my bedroom over months, and Sam still has his and moved hise.gI still have my suitcases and can show that. The lawyer has sent us pictures of trash in dumpsters, no where near our room, that I've never seen before, and crutches neither of us have ever hadwe can provide medical reports showing we've never broken or sprained a leg in the past five yearsSo what gives here? *** *** ***, as soon as we complained, back-stepped and admitted, 'mistakes'I've forwarded you those emails and CC'd them to the Revdex.com*** has refused to explain these initial 'mistakes' admitted by *** *** *** (forwarded to [email protected]) instead calling the lowered fee 'good faith'. Additionally, I do think it is relevant to note that *** tried to evict us when we had on time payments over erroneous they had assessed, all the meanwhile, we waited three-four months at least for them to pay back $4,This communication has been forwarded to the client I think it's relevant that we were lied several times when trying to get our dishwasher fixed, and it took over a month to get it servicedI think it's relevant that there was a bait and switch on our original contract in June, when we agreed on another set of fees, that we had to catch in the contract.This is a pattern, and this most recent development fits that pattern quite well. Here attached is a video walk-through of our apartmentI think you would be challenged to find any of the things from your photos in this video of picturesExcept I know we left behind one small old sofa on permission of *** staff, which we have been transparent about. And if you could, we could show you current photos of any of our things (we do have some common *** items, although I didn't see any overlap in the photos). I think the simple point that this makes though, is if three beds made it to the dumpster, from you pictures that weekend, and two of them were twin beds, and one bed had a box frame requirement, and neither of our full sized beds had a box frame, or were twins, which can be seen from the photos, then with three beds clearly a few people that were not us, were moving out and were dumping, and clearly those people were not us, because three beds are pictured that could not possible be ours.As evidence, you'll see mine pictured and in the video from our *** unitYou'll note my video was taken earlier in the year, and the photos were taken after I had moved most things out, very recentlyThat will be in the metadata of each fileI can't attach all photos here, but I have and can forward more directly to Lydia from Forest City.Point being, that something does not add up, and we were in fact not the only ones to move out that weekend. In fact, the three beds you pictured could not have been ours. I'm surprised client didn't catch that there were three beds from the pictures alone before saying we were the only ones moving out. Even then, this video will show that none of the beds could be ours, because we have full sized beds, not twin, and ours do not have a box spring. Forget there being three beds even. Well, only a couple things can be true, a) those photos aren't from that weekend, or b) turns out we weren't the only people moving out. That is the moving day for most of themI still challenge you to provide us with records showing that we were the only ones It's like *** is going out of their way and half trying on evidence or omitting, and drawing things out, thinking we'll give upI do not get itI asked the lawyer on multiple occasions to provide me an upload link to send you video files, and received no response after, she has requested evidence directly from us and never acknowledged receivingIf necessary, in follow up, I will provide a PDF of these emails
Regards,Ben
Benjamin ***

(The following was copy/paste by Revdex.com staff - LST)***October 26, 2017 *** *** *** *** *** *** *** Revdex.com, IncEuclid Ave., 4th FlCleveland, OH 44115 Re: *** ***, Case # *** Dear MrT*** I represent Forest City
Residential Management, LLC (FCRM) management agent for Twelve The Complaint filed by MrR*** was forwarded to my attentionI will review his claims, resident file, and confer with management and corporate staffI anticipate responding fully within 5-business days. If you have any questions, please feel free to contact me. Yours truly, Lydia DB*** Staff Attorney *** *** *** *** *** *** *** *** *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My parking sticker was in the only place I have ever been told to put it inI have physical evidence of the notice stating that my sticker should be on the back windshieldLet me emphatically state, I never received any notification to the contraryThe fact that I had lived there for several years without ever being towed further proves that I had a sticker on my vehicleIn addition, the towing company has already proven to be unscrupulous by charging higher towing fees than the law allows, resulting in a fine by ** DMVAs such, I feel their view should be discreditedI am requesting to be reimbursed because I was wrongfully victimized and taken advantage of by a towing company out to make money off of towing cars illegally-a towing company that was given permission by Forest City to tow cars on their property.
Regards,
*** ***

(The following was copy/paste by Revdex.com staff - LST)***August 3, 2017 Sent via E-Mail Only ***@cleveland.Revdex.com.org *** *** Revdex.com, IncEuclid Ave., 4th FlCleveland, OH 44115 Re: Benjamin ***, Case # *** Dear Mr***: I represent Forest City
Residential Management, LLC (FORM) management agent for ***The Complaint filed by MrBenjamin *** was forwarded to my attentionI will review Mr***'s claims, resident file, and confer with management and corporate staffI anticipate responding fully within 5-business days. If you have any questions, please feel free to contact me. Yours truly, Lydia D*** Staff Attorney Cc: Lauren ***, Regional Director Kristen M***, Corporate Counsel

ForestCity June 23, 2017 Lydia DBronstein Staff Attorney [email protected] Sent via Regular Mail and E-Mail rhonda(i4cleveland.Revdex.com.org Rhonda Whitelock Revdex.com, IncEuclid Ave., 4th FL Cleveland, OH 44115 Re: Colin ***, Case # 12198593 Dear *** ***: I represent Forest City Residential Management, LLC (FCRM) and *** ***The Complaint filed by *** *** was forwarded to my attentionBelow please find my client's response, as well I have enclosed prior copious correspondence between my client and *** *** and/or his representative. First, my client is rather surprised by this Complaint, as my client has had a rather extensive dialogue with *** *** and his wife over the past year and a halfForest City has done everything it could to explain the Lease Agreement and their residency-related obligations to the ***sMrand Mrs*** chose to vacate their apartment before the term of their lease ended on February 13, when their Lease Agreement expiration date was October 25, The ***s were notified of their requirements under their lease and how to properly exercise the early termination option prior to vacating their apartmentMrand Mrs*** were notified that they could either pay the early-termination fee or remain rent-responsible until a new tenant was able to move into their apartmentThey chose to remain rent-responsible in the hopes that someone would move in quickly and minimize the amount of rent they would need to pay. As *** *** stated in his complaint, there was an applicant for their apartment but they canceled their application before they could move inApplicants can and do cancelWith that said Mrand Mrs*** under their legally binding contract are responsible for rent for the apartment up and until a new mooccursAn applicant to the apartment that has not executed a Lease Agreement is under no duty to take possessionTheir Lease Agreement addresses the uncertainty that choosing to remain rent responsible and not properly exercising the early termination option createsCorporate Counsel Kristen Cavin's letter to Mrand Mrs*** on March 9, clearly explains why they were held rent responsibleA new mooccurred on April 30, and therefore they were held rent responsible through April 29, 2016. It is also perplexing that *** *** is attempting to request money back when on August 8, Mrand Mrs*** signed a Payment Agreement which clearly states, "I/We Colin *** and *** Lien *** do hereby agree that I/we owe Forest City Residential Management, LLC the total amount of $5,as a result of tenancy at Two *** *** Place #San Francisco, CA 94107." It is unreasonable for Mrand *** *** to request waiver of the amount owed and for a refund of their monies when they have both signed a legally binding document agreeing to pay the debt*** ***'s claim that my client has been attempting to maximize profits at his expense is troubling under the circumstancesThere is zero evidence that my client has done anything but attempt to mitigate its damages by attempting to fill the apartment he and his wife left eight months prior to the expiration of their Lease AgreementThe actions by my client were to recoup the losses incurred by Mrand Mrs*** leaving and were set out clearly in their Lease Agreement signed by Mrand Mrs***. Furthermore, my client has always attempted to communicate and work with Mrand Mrs*** with a level of civility and respect that anyone would expect to be treated with*** ***'s claims of unprofessionalism by our staff are ill-foundedAs evidenced in our copies of our communications with *** ***, my client's staff from the residential management team, Accounts Receivables Department and legal team have all done their utmost to maintain a level of professionalism in dealing with the ***s. *** *** has misrepresented the situation between himself, his wife and my clientMy client's position, is that Mrand Mrs*** were accurately held rent responsible until a new mooccurred because they did not properly terminate their lease early and that Mrand Mrs*** are properly being held responsible for their duties under the Payment Agreement that they signed acknowledging that they agreed to pay the amount owedIt is my client's position that amending the amount owed is not warranted. Yours truly, Lydia *B*** Staff Attorney Enclosures: Letters to the ***s Letters to the ***s' attorney MsBetty J*** Payment Agreement Lease Agreement Cc: Sheri S***, Revenue Control & Collections Manager (w/encls.) Terri ***, Revenue Control & Collections Specialist (w/encls.) Kristen ***, Corporate Counsel (w/encls.)

January 19, Re: *** *** *** * *** Dear *** ***: I have communicated with *** *** regarding the towing of her vehicle from the parking lot of *** ***For your convenience, I have enclosed the prior correspondence that explains my client's positionPut simply, *** ***'s placement of her parking decal did not follow the published rules under her Lease Agreement and reminder noticesAs such, my client does not believe the circumstances warranted providing her a refundWhen *** *** moved to the property in 2013, the original rule required that the parking decals be placed on the back windshield of vehicles*** *** in her correspondence with the *** *** provided a picture of the previous policy she received about placement of the parking decalHowever, *** *** changed this policy more than a year ago and provided advance notice of the changeIn fact, *** *** sent out multiple notifications of the changed policy and rules requiring that parking decals needed to be placed in the front windshield driver's sideThe notification included a paper copy sent by hand delivery, online posts to the apartment community's resident website, and by conspicuously posting a copy in the main leasing office windowAs well, residents were notified to inquire with management if they needed a new parking decal*** *** does not provide evidence that her parking decal was in the proper locationShe only provided a picture of her parking decal on the back windshield of her vehicle from the day after her vehicle was towedIt is Ms***'s position that her parking decal was displayed at the time of the towing and therefore she should receive reimbursementHowever, the towing company firmly disputes that allegation, The towing company reported that it saw no decal on her vehicle at the time of the towingThe decal was not, by *** ***'s own admission, in the proper location (assuming it was even there at all)Aside from the dispute as the whether the parking decal was at all displayed in *** ***'s vehicle at the time of the towing, she did not follow the rules instructing residents of proper placement of the parking decal*** *** was provided proper notice of the change in the rules regarding placement of the parking decal and should have been aware that it was not in the right locationShe is not entitled to any reimbursement under the totality of the circumstancesPlease let me know if there is any additional information that you may needYours truly, Lydia *B*** Staff Attorney Enclosure: Prior Correspondence

Thank you for your assistancePlease see attached for documentation. - Final Statement that they sent closing out our accountWe should not have been liable after they closed out our account.- The reimbursement check that they sent. - The screenshots of March 3rd to March 10th show how Forest City and *** *** manipulated the price of our apartment compared to apartment 7-that was in our same building, with the same view, on a higher floor and larger apartmentOur apartment was increased while 7-decreased, then are apartment stayed the same as they began to drastically decrease the apartmentThis information proves that they were manipulating our unit to ensure that it would not get rented in a timely manner to increase their revenueThe computer system that they use only suggests prices, which clearly this information does not make sense.This has been a very frustrating process for well over a year and we had no choice but to ask for your assistanceThank you in advance!

(The following was copy/paste by Revdex.com staff - LST)***December 29, 2017
*** *** *** Only loucleveland.Revdex.com.org *** *** Revdex.com, IncEuclid Ave., 4th FlCleveland, OH 44115 Re: Daniel R***, Case #*** Dear MrT*** I have conferred with management regarding MrR***'s responsePlease find my client's response below. MrR*** claims that he received a letter stating that he was being evicted on September 1, My client does not agree with MrR***'s allegationMy client has no record of sending MrR*** correspondence notifying him that he was being evictedAs noted in my previous letter, MrR*** paid $on September 4, but did not pay rent for the month of September and a late fee was assessedThis late fee was refunded due to the recertification delayOn September 13, MrS*** sent MrR*** an e-mail stating that he had received information on his past due certification and asked for times to meet that weekMrS*** noted in his e-mail, "Please let us know as soon as possibleWe need to get your Certifications approved by September 25th to prevent a Non-Renewal Notice being issued." MrR*** was also sent a balance due letter on October 12, 2017, notifying him of the amount due on the account, but neither of these correspondences stated that he would be evicted. My client feels that they have been responsive to MrR***'s inquiries and have been understanding and cognizant of the delay in MrR***'s recertification processMy client has waived late fees associated with late payment of rent for two monthsMy client will not address MrR***'s request for waiver or reducing parking charges based on his disabilities in this forum, due to the confidential nature of processing reasonable accommodation requests. *** ** *** Staff Attorney Cc: *** *** *** ***
*** *** *** ***
*** *** *** *** ***

June 14, 2017 Sent via E-Mail Only *** *** Revdex.com, IncEuclid Ave., 4th FlCleveland, OH 44115Re: *** *** *** * *** Dear *** ***: Lydia *B*** Staff Attorney DIRECT ***
*** Legal Department Public Square, Suite Cleveland, OH 44113 I represent Forest City Residential Management, LLC (FCRM) management agent for *** ***The Complaint filed by *** *** was forwarded to my attentionI will review *** *** claims, resident file, and confer with management and corporate staff I anticipate responding fully within 5-business days. If you have any questions, please feel free to contact me. Yours truly, Lydia *B*** Staff Attorney Cc: Kathrine E***, Regional Director Milan K***, Property Manager Kristen ** C***, Corporate Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. It is not possible to review their response, as they have merely stated they will take more time before responding. Nothing has been resolved, and they have not been particularly responsive. 
Regards,
Benjamin [redacted]

(The following was copy/paste by Revdex.com staff - LST)[redacted]August 14, 2017 Sent Via E-Mail Only [redacted] & bp[redacted]gmail.com Samuel [redacted] and Benjamin [redacted] Re: Your Debt Validity Dispute Arising Out of Your Former Residency at [redacted] Dear Mr. [redacted] and Mr. [redacted]:  I have reviewed your dispute regarding charges on your Final Account Statement for dumping fees, trash removal, and furniture removal and key fob replacement. In good faith and in the spirit of mutual resolution, my client has amended your Final Account Statement to reflect an updated invoice from our third party vendor [redacted], which removes $485.00 from the amount currently owed. Please find attached the updated invoice and a revised Final Account Statement. Based on the information provided to me, I have determined that the key fob charge and the updated charge for dumping fees, trash and furniture removal are valid.  In regards to the charges for keys and key fobs, you were not double charged for keys and key fobs. At move-in the original residents were issued two key fobs, two mail keys and two apartment keys, totaling six keys. Prior to your move-out there were two work orders submitted one on May 9, 2017 and May 10, 2017 to have a whole new set of keys and fob made because you indicated that you lost your apartment keys and fobs. Since two work orders were submitted, both work orders were filled. On May 10, 2017, one set of keys were made (one apartment key and one mail key) with a charge of $10.00 to purchase these additional keys. On May 15, 2017, you received two additional key fobs (fob #[redacted] and fob #[redacted]) as requested in the work order for $150.00. These charges were never paid by you and therefore are present on your Final Account Statement.  An e-mail was received by management the day after your move-out on June 11, 2017 explaining why you shouldn't be charged for the additional fees for miscommunication. Additional keys that are made are charged to the residents. Residents are not allowed to borrow key fobs or keys, they may only be provided by purchasing them for replacing the lost ones only. In total, there were four fob keys assigned to your apartment in your names during your tenancy, three mail keys and three apartment keys. When the office received your keys at move-out three fob keys were returned, along with two apartment keys and one mail key, as noted on your move-out inspection report. That means that at move-out, one fob key was missing, two mail keys were missing and one apartment key was missing. All residents who do not return keys assigned to their apartment are charged for these keys. On March 29, 2017, you were provided with information and instructions for move-out, including scheduling requirements and a list of common charges for items. The move-out charges sheet notes that replacement of each of these keys (mailbox: $25.00 each, apartment front door: $50.00 each, building entry fobs: $100.00 each), however you were not charged these amounts you were charged a lower amount for each.  Regarding the damages charges for leaving items in the hallway and by the dumpster, I have attached pictures for your review. Your move-out date was Saturday June 10, 2017 and therefore your apartment was inspected the next business day, Monday June 12, 2017. At this time the items were found in the hallway and by the dumpster. I will note that your apartment was the only one scheduled for move-out that weekend and therefore the items left behind were attributed to your apartment. The move-out instructions that you were provided on March 29, 2017 clearly note, "Please do not leave any items such as but not limited to: boxes, furniture, trash, mattresses, etc. at the loading door, hallways and/or trash rooms when moving out as this will result in additional move-out fees assessed on your final account statement." As well, I will point out that your Lease Agreement states under Rules and Regulations entitled "Trash and Recycling", "No trash, bottles, or papers shall be left in any utility room, hall, elevator, or other common area... Residents are responsible for disposing of all furniture items. Landlord reserves the right to bill Resident for removal of garbage/trash left in an unauthorized area." You were properly billed for the items that you left behind in the hallway and near the dumpster. You have noted that you were told by the front desk that where you left items was permissible. My client disagrees with your characterization. No matter, your Lease Agreement clearly states on page 1: It is expressly understood and agreed by the parties that this Lease sets forth all promises, agreements, and understandings between the parties except as may be provided in supplemental addenda which are attached hereto and made part hereof by reference. No amendment, change or addition to this Lease shall be binding upon Landlord unless in writing and signed by the Landlord. There are no promises, agreements or understandings, either oral or written, between Landlord and Resident other than as set forth herein.  In your correspondence you have also mentioned that a former roommate was erroneously being billed after moving out. Upon management's investigation of such during your tenancy it was found that your previous roommate has set up automatic billing for rent on his Active Building profile. It is a resident's responsibility to turn off such billing upon their move-out and management is unable to access their billing preference on Active Building. Your former roommate was reimbursed for the amount that they were being billed for.  I will not address other matters that you have brought up in the extensive amount of material you have provided as I have found in my investigation that management has been in contact with you to resolve these matters that took place during your tenancy.  My client has validated the debt owed. No further amending of the charges is warranted. A copy of the revised Final Account Statement is enclosed. Please pay the balance owed by September 1, 2017. Payments can be made by a check sent to my attention or online at [redacted].  Yours truly,  Lydia D. [redacted] Staff Attorney Enclosures: Revised Final Account Statement [redacted] Revised Invoice Pictures from the Move-Out Inspection Move-Out Inspection Report Resident Charges and Payments Ledger March 29, 2017 Letter From Management Regarding Move-Out Instructions Cc: Lauren [redacted], Regional Director (w/encls.) Sheri Semall, Revenue Control & Collections Manager (w/encls.) Sara Lamm, Revenue Control & Collections Specialist (w/encls.) Kristen M. [redacted], Corporate Counsel (w/encls.)

February 6, 2017 Sent via Regular Mail and E-Mail [redacted] Dispute Resolution Specialist Revdex.com, Inc. 2800 Euclid Ave., 4th Fl. Cleveland, OH 44115 Re: [redacted] Dear [redacted]: I was contacted Thursday, February 2, 2017 by a [redacted] from the Revdex.com regarding the above captioned case. [redacted] stated that he was a legal intern at the Revdex.com and that he was handling the case. He did not have my January 19, 2017 letter, which I forwarded to the email address he provided. I have reviewed [redacted]'s latest correspondence to the Revdex.com from January 23, 2017 wherein she alleges she never received notice of the change in parking rules. My client disagrees and believes that legally sufficient notice was provided to [redacted] of the change in the rules which are incorporated as part of her Lease Agreement. I have attached the notice that was sent to all residents on October 14, 2015. A similar notice is displayed conspicuously in the management office window and multiple notices were sent out through the apartment community's resident portal messaging board. My client's position on the matter has not changed. [redacted] was provided with sufficient notice of the change in the rules regarding placement of the parking decal and should have been aware that it was not in the right location. This is assuming that [redacted]'s decal was even displayed at all during the date and time of the tow. She is not entitled to any reimbursement from my client under the totality of the circumstances. It seems that [redacted]'s dispute is with the towing company and she should direct her efforts for a refund with the towing company. Please let me know if there is any additional information that you may need. Truly yoursLydia B[redacted]

FOREST CITY Kristen M. C[redacted] Corporate Counsel Residential Group 50 Public Square Suite 1360 Cleveland, OH 44113-2267 July 23, 2015 Sent via Email [redacted]@cleveland.Revdex.com.org and Regular Mail [redacted] Dispute Resolution Specialist Revdex.com, Inc. 2800 Euclid Avenue...

Suite #4 Cleveland, OH 44115 Re: Response to Complaint# [redacted] Dear Ms. [redacted]: I am writing on behalf of Forest City Residential Management, Inc. and [redacted]. As per your June 29, 2015 letter, I am writing to you in response to the complaint filed by [redacted] with your agency. The apartment community Mr. [redacted] lives in, [redacted], suffered extensive fire damage on May 24, 2015. Fortunately, a majority of the residents at [redacted] were able to return to their undamaged apartments. Some apartments, including Mr. [redacted]'s, were damaged and required remediation. Immediately after the incident, Mr. [redacted] was given a $200.00 credit to be applied to his June rent payment. Due to an incomplete initial site assessment by [redacted], a third party contractor, Mr. [redacted] was prematurely told his unit was remediated and he was able to take possession of the premises on May 29, 2015. Upon his arrival, Mr. [redacted] found that additional work needed to be completed before his apartment was restored to its original condition. After this realization, more work was rendered onto Mr. [redacted]'s apartment so that it was suitable for him to return. In early July, after Mr. [redacted]'s Revdex.com complaint was filed, Mr. [redacted] asked that [redacted] credit him rent for the time he was not able to live in his apartment. [redacted] found this request reasonable and gave Mr. [redacted] a rent credit from May 24, 2015 to June 17, 2015 as he was not able to live in his apartment for that period. When Mr. [redacted] was asked if this rent credit was sufficient for him, he agreed that it was. [redacted] believes that their offer and Mr. [redacted]'s acceptance of the rent credit substantially mitigates any contention between the parties. Mr. [redacted] also expressed some displeasure with the pace of [redacted]'s elevator repair work.   Our interests are completely aligned with Mr. [redacted]'s on this matter.  We greatly desire [redacted]'s repairs to be completed as quickly and thoroughly as possible.  We are working on ensuring repairs are completed in the most efficient manner as possible to limit the disruption to our valued tenants.I hope that my response has helped to clear up any questions or concerns pertaining to this matter.  Please feel free to contact me if you have any additional questions.Yours truly,Kristen M. C[redacted]Corporate Counsel

ForestCity June 29, 2017Sent via E-Mail Only [redacted] Revdex.com, Inc. 2800 Euclid Ave., 4th Fl. Cleveland, OH 44115 Re: [redacted]Dear [redacted]: Lydia *. B[redacted] Staff Attorney DIRECT [redacted] Legal Department 50 Public Square, Suite 1360 Cleveland, OH 44113 [redacted] PHONE [redacted] FAX www.forestcity.net I represent Forest City Residential Management, LLC (FCRM) management agent for [redacted]. The Complaint filed by [redacted] was forwarded to my attention. I have already submitted a full response to [redacted]'s complaint to your colleague, [redacted] Please see the attached letters sent to [redacted]. I believe my June 23, 2017 response to [redacted] fully responds to [redacted]'s complaint. My client's position remains that the amount charged to Mr. and Mrs. [redacted] were properly held rent responsible until a new move-in occurred under their Lease Agreement. Further my client will not waive the amount due as Mr. and Mrs. [redacted] signed a Payment Agreement on August 8, 2016 that is legally binding contract acknowledging that they owe FCRM the total amount of $5,676.11. If you have any questions, please feel free to contact me. Yours truly, Lydia *. B[redacted] Staff Attorney Enclosures: June 14, 2017 Letter to [redacted] June 23, 2017 Letter to [redacted] Cc: Kathrine E[redacted], Regional Director (w/encls.) Milan K[redacted], Property Manager (w/encls.) Kristen *. [redacted], Corporate Counsel (w/encls.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The late fees were not of my doing, during the process of being verified, I received a letter stating  on 9-1-17, I was being evicted-which I was not aware of this issues, nor was I given any warning to steps to take to avoid eviction.  I reached out several times on how to handle my rent and did not receive any notice until after the usual cut off for rent, as I wanted to make sure, to who and where do you the email advising me of eviction- the fees were reversed as they were not of my fault, but of poor communication, as I sent several emails to mgmt and housing staff of what steps to take with no answer from anyone.  I am still wanting my parking premium to match what I am paying in the overflow location and place in the building so I enter and leave with ease, based on my debilitates 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Forest City is still not admitting to and or explaining how they closed our account and sent a Final Statement and a check that I attached on the first complaint. In addition, the documents that I attached clearly shows that they manipulated our apartment compared to an apartment in the same building on a higher floor and larger. There was no factual explanation for either scenario. Yes, we did sign the document because they threatened to send us to collections when we will still seeking answers. We wrote on the initial document that we were still protesting, but they said we could not add annotations, but the [redacted] Apartments added annotations on a legal document without asking for signatures. Finally, they were charging our credit card monthly and then changed their policy and were stating that we had to have credit card charges if we wanted to continue by credit card. After that we set up payments through our bank and their system canceled two of the payments and we are still waiting from them on how they are fixing it. They are extremely unprofessional and dodging the facts of the situation.It is comical that the letter that they sent did not state a single thing about closing our apartment out and sending a reimbursement check. That was a legal signed document and a legal check. They cannot through those terms out on us and not look into the mirror and see that they did the exact same thing. Our proposal is fair for each party involved. 
Regards,
[redacted]

See attached.

January 12, 2017
Re: [redacted]
Dear [redacted]:  I represent Forest City Residential Management. LLC and [redacted]. The Complaint filed by [redacted] was forwarded to my attention. I will review [redacted]'s claims, resident file, and confer with on-site...

management staff. I anticipate responding fully within 10-15 business days.
If you have any questions, please feel free to contact me.
Yours truly,
Lydia *. B[redacted] Staff Attorney

(The following was copy/paste by Revdex.com staff - LST)[redacted]August 16, 2017  Sent Via E-Mail Only [redacted] gmail.com & [redacted]gmail.com Samuel [redacted] and Benjamin [redacted] Re: Your Debt Validity Dispute Arising Out of Your Former Residency at [redacted] Dear Mr. [redacted] and Mr. [redacted]: I am in receipt of your multiple e-mails to my attention. I have been notified by [redacted] that they are in receipt of a check for $756.40. I have requested that the check be sent to me, so that I may forward the check back to you. Please provide a current address that I may send the check back to. My client will not process this check as it far exceeds the amount due. The current amount due for your account, as noted on the revised Final Account Statement is $49.77. As for your statements regarding the invoice from [redacted], my client disagrees. Your Final Account Statement was revised in good faith to reflect the updated invoice received from [redacted]. As requested I have attached a copy of the original invoice and a copy of the updated invoice has already been provided to you as an enclosure to my August 14, 2016 letter. From what I have received, the invoice was updated after you reached out to [redacted] regarding the amount in the bill and the amount was reduced. We are not in control of what our third-party vendor charges for disposal of items, the charge is based off of what the vendor believes is reasonable based on the amount of items needed to be removed. My client only charges back to the resident whatever our vendor charges for removal of the items. I will note that my client's business records do show that your household was the only one scheduled to move that weekend from [redacted]. You have provided video purporting to show that items in the dumpster were not yours, particularly the mattresses. As my August 14, 2017 letter stated, you were billed for items left in the hallway and by the dumpster. Not in the dumpster. Mr. [redacted] acquiesced to the fact that your household did leave items behind in the hallway near the trashroom. Mr. [redacted]'s August 2, 2017 e-mail states: While there may have been items of ours which required additional work to be performed... when we asked the concierge on the day we were moving out, they specifically advised us to place something we needed to dispose next to the trashroom... Given that they are a respresentative of the building and of Forest City, I don't know how we can be billed for complying with their instructions. I will note that my client disagrees with your claim that concierge counselled you to leave items behind, they are trained and would not make such statements. Even though, I have reached out to management to confirm this is not what you were told. I have reviewed the video you have provided and it does not provide substantiation that the items left in the hallway or by the dumpster were not yours. Without substantive proof otherwise, my client is unwilling to remove the charges from you're your Final Account Statement. My client believes the amount you were charged for leaving items behind is reasonable. My client has validated the debt owed. No further amending of the charges is warranted. A copy of the revised Final Account Statement is enclosed. Please pay the balance owed by September 1, 2017. Payments can be made by a check sent to my attention or online at [redacted]. Yours truly, Lydia D. [redacted] Staff Attorney Enclosure: Original Invoice from [redacted] Cc: Lauren [redacted], Regional Director (w/encl.) Sheri Semall, Revenue Control & Collections Manager (w/encl.) Sara Lamm, Revenue Control & Collections Specialist (w/encl.) Kristen M. [redacted], Corporate Counsel (w/encl.)