(The following was copy/paste by Revdex.com staff - LST)***August 16, Sent Via E-Mail Only [redacted] gmail.com & [redacted] gmail.com Samuel [redacted] and Benjamin *** Re: Your Debt Validity Dispute Arising Out of Your Former Residency at *** Dear Mr [redacted] and Mr***: I am in receipt of your multiple e-mails to my attentionI have been notified by [redacted] that they are in receipt of a check for $I have requested that the check be sent to me, so that I may forward the check back to youPlease provide a current address that I may send the check back toMy client will not process this check as it far exceeds the amount dueThe current amount due for your account, as noted on the revised Final Account Statement is $As for your statements regarding the invoice from [redacted] , my client disagreesYour Final Account Statement was revised in good faith to reflect the updated invoice received from [redacted] As requested I have attached a copy of the original invoice and a copy of the updated invoice has already been provided to you as an enclosure to my August 14, letterFrom what I have received, the invoice was updated after you reached out to [redacted] regarding the amount in the bill and the amount was reducedWe are not in control of what our third-party vendor charges for disposal of items, the charge is based off of what the vendor believes is reasonable based on the amount of items needed to be removedMy client only charges back to the resident whatever our vendor charges for removal of the itemsI will note that my client's business records do show that your household was the only one scheduled to move that weekend from ***You have provided video purporting to show that items in the dumpster were not yours, particularly the mattressesAs my August 14, letter stated, you were billed for items left in the hallway and by the dumpsterNot in the dumpsterMr [redacted] acquiesced to the fact that your household did leave items behind in the hallway near the trashroomMr [redacted] 's August 2, e-mail states: While there may have been items of ours which required additional work to be performedwhen we asked the concierge on the day we were moving out, they specifically advised us to place something we needed to dispose next to the trashroomGiven that they are a respresentative of the building and of Forest City, I don't know how we can be billed for complying with their instructionsI will note that my client disagrees with your claim that concierge counselled you to leave items behind, they are trained and would not make such statementsEven though, I have reached out to management to confirm this is not what you were toldI have reviewed the video you have provided and it does not provide substantiation that the items left in the hallway or by the dumpster were not yoursWithout substantive proof otherwise, my client is unwilling to remove the charges from you're your Final Account StatementMy client believes the amount you were charged for leaving items behind is reasonableMy client has validated the debt owedNo further amending of the charges is warrantedA copy of the revised Final Account Statement is enclosedPlease pay the balance owed by September 1, Payments can be made by a check sent to my attention or online at [redacted] Yours truly, Lydia D [redacted] Staff Attorney Enclosure: Original Invoice from [redacted] Cc: Lauren ***, Regional Director (w/encl.) Sheri Semall, Revenue Control & Collections Manager (w/encl.) Sara Lamm, Revenue Control & Collections Specialist (w/encl.) Kristen M***, Corporate Counsel (w/encl.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintIt is not possible to review their response, as they have merely stated they will take more time before respondingNothing has been resolved, and they have not been particularly responsive Regards, Benjamin ***
January 12, Re: [redacted] Dear [redacted] ***: I represent Forest City Residential ManagementLLC and [redacted] The Complaint filed by [redacted] was forwarded to my attentionI will review [redacted] 's claims, resident file, and confer with on-site management staffI anticipate responding fully within 10-business days If you have any questions, please feel free to contact me Yours truly, Lydia *B [redacted] Staff Attorney
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Forest City is still not admitting to and or explaining how they closed our account and sent a Final Statement and a check that I attached on the first complaintIn addition, the documents that I attached clearly shows that they manipulated our apartment compared to an apartment in the same building on a higher floor and largerThere was no factual explanation for either scenarioYes, we did sign the document because they threatened to send us to collections when we will still seeking answersWe wrote on the initial document that we were still protesting, but they said we could not add annotations, but the [redacted] Apartments added annotations on a legal document without asking for signaturesFinally, they were charging our credit card monthly and then changed their policy and were stating that we had to have credit card charges if we wanted to continue by credit cardAfter that we set up payments through our bank and their system canceled two of the payments and we are still waiting from them on how they are fixing itThey are extremely unprofessional and dodging the facts of the situation.It is comical that the letter that they sent did not state a single thing about closing our apartment out and sending a reimbursement checkThat was a legal signed document and a legal checkThey cannot through those terms out on us and not look into the mirror and see that they did the exact same thingOur proposal is fair for each party involved Regards, [redacted]
(The following was copy/paste by Revdex.com staff - LST)***August 16, Sent Via E-Mail Only [redacted] gmail.com & [redacted] gmail.com Samuel [redacted] and Benjamin *** Re: Your Debt Validity Dispute Arising Out of Your Former Residency at *** Dear Mr [redacted] and Mr***: I am in receipt of your multiple e-mails to my attentionI have been notified by [redacted] that they are in receipt of a check for $I have requested that the check be sent to me, so that I may forward the check back to youPlease provide a current address that I may send the check back toMy client will not process this check as it far exceeds the amount dueThe current amount due for your account, as noted on the revised Final Account Statement is $As for your statements regarding the invoice from [redacted] , my client disagreesYour Final Account Statement was revised in good faith to reflect the updated invoice received from [redacted] As requested I have attached a copy of the original invoice and a copy of the updated invoice has already been provided to you as an enclosure to my August 14, letterFrom what I have received, the invoice was updated after you reached out to [redacted] regarding the amount in the bill and the amount was reducedWe are not in control of what our third-party vendor charges for disposal of items, the charge is based off of what the vendor believes is reasonable based on the amount of items needed to be removedMy client only charges back to the resident whatever our vendor charges for removal of the itemsI will note that my client's business records do show that your household was the only one scheduled to move that weekend from ***You have provided video purporting to show that items in the dumpster were not yours, particularly the mattressesAs my August 14, letter stated, you were billed for items left in the hallway and by the dumpsterNot in the dumpsterMr [redacted] acquiesced to the fact that your household did leave items behind in the hallway near the trashroomMr [redacted] 's August 2, e-mail states: While there may have been items of ours which required additional work to be performedwhen we asked the concierge on the day we were moving out, they specifically advised us to place something we needed to dispose next to the trashroomGiven that they are a respresentative of the building and of Forest City, I don't know how we can be billed for complying with their instructionsI will note that my client disagrees with your claim that concierge counselled you to leave items behind, they are trained and would not make such statementsEven though, I have reached out to management to confirm this is not what you were toldI have reviewed the video you have provided and it does not provide substantiation that the items left in the hallway or by the dumpster were not yoursWithout substantive proof otherwise, my client is unwilling to remove the charges from you're your Final Account StatementMy client believes the amount you were charged for leaving items behind is reasonableMy client has validated the debt owedNo further amending of the charges is warrantedA copy of the revised Final Account Statement is enclosedPlease pay the balance owed by September 1, Payments can be made by a check sent to my attention or online at [redacted] Yours truly, Lydia D [redacted] Staff Attorney Enclosure: Original Invoice from [redacted] Cc: Lauren ***, Regional Director (w/encl.) Sheri Semall, Revenue Control & Collections Manager (w/encl.) Sara Lamm, Revenue Control & Collections Specialist (w/encl.) Kristen M***, Corporate Counsel (w/encl.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintIt is not possible to review their response, as they have merely stated they will take more time before respondingNothing has been resolved, and they have not been particularly responsive Regards, Benjamin ***
January 12, Re: [redacted] Dear [redacted] ***: I represent Forest City Residential ManagementLLC and [redacted] The Complaint filed by [redacted] was forwarded to my attentionI will review [redacted] 's claims, resident file, and confer with on-site management staffI anticipate responding fully within 10-business days If you have any questions, please feel free to contact me Yours truly, Lydia *B [redacted] Staff Attorney
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Forest City is still not admitting to and or explaining how they closed our account and sent a Final Statement and a check that I attached on the first complaintIn addition, the documents that I attached clearly shows that they manipulated our apartment compared to an apartment in the same building on a higher floor and largerThere was no factual explanation for either scenarioYes, we did sign the document because they threatened to send us to collections when we will still seeking answersWe wrote on the initial document that we were still protesting, but they said we could not add annotations, but the [redacted] Apartments added annotations on a legal document without asking for signaturesFinally, they were charging our credit card monthly and then changed their policy and were stating that we had to have credit card charges if we wanted to continue by credit cardAfter that we set up payments through our bank and their system canceled two of the payments and we are still waiting from them on how they are fixing itThey are extremely unprofessional and dodging the facts of the situation.It is comical that the letter that they sent did not state a single thing about closing our apartment out and sending a reimbursement checkThat was a legal signed document and a legal checkThey cannot through those terms out on us and not look into the mirror and see that they did the exact same thingOur proposal is fair for each party involved Regards, [redacted]