Forest Construction

To whom it may concern,Mr [redacted] brought his vehicle (a Pontiac Gwith over 250,miles) to us in April of this yearUpon the initial inspection of the vehicle by our diagnostician, it was that Mr [redacted] needed a tune up and that there was no indication that the vehicle had any problems with the transmissionMr [redacted] approved the tune up which cost $956.16.A couple weeks later, in May, ML [redacted] brought the vehicle back in for a warranty repair on the Mass Air Flow Sensor which was replaced as part of the tune up on his previous visitAs stated, this was under warranty, so there was no cost to Mr ***.Finally, in Mr [redacted] returned in August, over two months after the initial repairOut diagnostician performed another full inspection of the vehicleIt was then that we recommended having the transmission rebuilt on the vehicleWhile Mr [redacted] was displeased with the news, we informed him that while the actual cost of a rebuilt transmission would be $2500.00, we would apply a $credit (the cost of first and original repair) toward the bill in an effort to repair the vehicle appropriately and which we are under no obligation to doTherefore, Mr [redacted] would have only needed to pay $In addition, we also offering financing to Mr [redacted] should he need it.While Mr [redacted] may be displeased with the repair, we have made offers to rectify the situation, which he has not acceptedWe have included with our response, copies of the three invoices for each of his visitsSincerely, [redacted] Owner

To start the vehicle was delivered on the 18th of January as promised The customer did contact us regarding a leak that was noticed upon taking the vehicle home He was informed to bring the vehicle back in for inspection Upon inspection we observed the transmission was leaking from the front The customer was made aware that due to the area of the leak that the transmission would have to be removed to determine exactly at which point the leak was coming from This is not a fast process and does take time Upon reinstalling the transmission, the front seals and bushings were replaced This repair was completed on Saturday the of JanuaryThe customer was informed that due to the repair just being completed that we will be keeping the vehicle over the weekend to insure the problem had been taken care of Returning Monday morning on the 23rd of January, it was noticed that there was still a leak present on the front side of the transmission When the customer called that day for pickup he was advised that we would need to replace everything on the front side of then transmission; all seals, bushings, o rings etc This vehicle is a [redacted] Sport and a lot of the parts are not carried by suppliers or the dealer and needed to be special ordered; again the customer was made aware of the whole process As of today the 3rd of February the parts have been received and the transmission will be reinstalled and ready to be delivered to the customerThe customer was given a warranty, which we are honoring Also, he was given a year maintenance program that we offer free to all of our high dollar services that help all of our customers with keeping vehicles maintained and on the road (No other shop in San Antonio offers a program like this)This particular customer was also given the opportunity to pay us on a payment plan due to the fact that he was refused credit by numerous “SUBPRIME” lenders that we do business withSo, we have gone out of our way to help him and to get the job done As of today, February 3rd, the vehicle set to be completed and returned to himWe take strong exception to the statement “That we don’t know what we are doing and that we don’t care about him”, because we have gone above and beyond to assist him with his repair and finances

We are sorry that *** ** ** *** was not pleased with the quote that he received from our repair shop. I have attached the quote for your review. When *** ** ** *** was informed of the price to repair his vehicle, he informed us that he was getting divorced and did not have the money to
pay for the repairs. We informed *** ** ** *** that we offer financing for repairs, but would need his title for collateral. He declined our servicesWe have a labor rate of $per hour which is posted in the front office where all customer service in done. We spent two and a half hours doing the diagnosis of *** ** ** ***'s vehicle, yet he was only charged $for the diagnosis. If someone decides to repair their vehicle with us, we waive the diagnostic fee. We tried to call *** ** ** *** this morning, but he did not return our call, but instead filed complaint with the Revdex.com. Attached is the repair estimate that *** ** ** *** requestedWe will not refund *** ** ** ***'s payment of $as it was already credited more than half

Ms*** had her *** *** towed to our facility because it was not driveable. She was made aware (prior to towing said vehicle in) that IF she decided not to repair vehicle (once problem was diagnosed) she would be responsible for the $tow fee. After she was advised of
the necessity to remove the transmission, she came in and advised us of her desire to decline repairs due to the intial labor cost. At that time we informed her that the car was not in any condition to drive and was in fact undriveable. She persisted, telling us her Father had instructed her to take vehicle out of our facility. To prove to her that the vehicle was indeed undriveable, we attempted to drive the vehicle (with her) the length of one city block. THe vehicle DID NOT make it. (How she thought the vehicle was going to make it anywhereis a wonder.) At that time, we brought vehicle back to shop and proceeded to contact her father to make him aware of the situation. We explained to him that we were in a position to help (i.efinancing, warranty, etc.) but that the transmission would have to come out. After considering her options and under the advice of her father it was decided to go ahead and remove the transmission for repair. Ms*** and her father were both made aware of intial labor (removal, dismantle and inspection) cost of $upfront BEFORE removal of the transmission. And, she was also made aware that if she decided to back out AFTER transmission was out of vehicle she would be held responsible for labor cost at a minimum. She signed necessary paperwork, assuming responsibility for intial labor cost. Upon assessing the damage to transmission it was determined it would have to be rebuilt. Ms*** was quoted the cost of the necessary repair, but refused service at that time. We explained to her that if she indeed wanted to back out at this point, she had options. 1) she could pay the balance due 0f $789, sign a waiver of release and take vehicle and transmission unassembledor 2) Pay an additonal fee for us to reassemble transmission and reinstall to vehicle. She choose the former, stating she was taking it back to place of purchase and they were going to address repair, so leave transmission out of vehicle. When Ms*** came to retrieve her vehicle she had $in cash and $in the form of a personal check, not in her name. The check was from her employer and was unverifiable. We intially advised her we were going to hold vehicle til the check cleared. However, we waived our procedure to accomodate her. We also informed her that should she ever have to come back to our shop she would have a standing credit of $towards any major repair. She said she understood and thanked us for being so "cool". When the tow truck driver from the vehicle's place of purchase arrived we informed him that the car was accessible and could be picked up. The tow truck driver started to complain that he coudn't put vehicle in neutral, and that he needed help to push it. We informed him that it was because the transmission was out of vehicle. Driver started to get irate and argue, at which point we instructed of our employees to assist him. Ms*** was given paperwork documenting what was done to her vehicle. If she lost it or misplaced it, she is welcome to come and get another copy. Not to mention, the fact that we would still be willing to honor the $credit she has with us. For Ms*** to accuse us of taking advantage of a "young girl" is ludicrous especially considering the fact her own father was involved in the decision making process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI understand that the parts can take some time and I was frustrated at first but then I realized that I was being helped by being offered to make paymentsI was not happy at first but aarco was in communication with meI have my car now and it is running great!
Regards,
*** ***

We did everything we said we would do Unfortunately we cannot help the fact the parts took some time to arrive, again being that they we not available locally Furthermore, you are not paying for a warranty The warranty is included as part of the service that we provide Also, we we spoke to your wife and updated her on several occasions as to what was going on with you vehicle

To whom it may concern,Mr. [redacted] brought his vehicle (a 2006 Pontiac G6 with over 250,000 miles) to us in April of this year. Upon the initial inspection of the vehicle by our diagnostician, it was  that Mr. [redacted] needed a tune up and that there was no indication that the vehicle had any problems...

with the transmission. Mr. [redacted] approved the tune up which cost $956.16.A couple weeks later, in May, ML [redacted] brought the vehicle back in for a warranty repair on the Mass Air Flow Sensor which was replaced as part of the tune up on his previous visit. As stated, this was under warranty, so there was no cost to Mr [redacted].Finally, in Mr. [redacted] returned in August, over two months after the initial repair. Out diagnostician performed another full inspection of the vehicle. It was then that we recommended having the transmission rebuilt on the vehicle. While Mr. [redacted] was displeased with the news, we informed him that while the actual cost of a rebuilt transmission would be $2500.00, we would apply a $956.16 credit (the cost of first and original repair) toward the bill in an effort to repair the vehicle appropriately and which we are under no obligation to do. Therefore, Mr. [redacted] would have only needed to pay $1543.84. In addition, we also offering financing to Mr. [redacted] should he need it.While Mr. [redacted] may be displeased with the repair, we have made offers to rectify the situation, which he has not accepted. We have included with our response, copies of the three invoices for each of his visits. Sincerely,[redacted]Owner

We do apologize for taking time to get back to the customer.  We understand we have not communicated to the customer in a timely fashion, but we are working to correct the problem.  The issue with the vehicle is not one that is covered under the warranty for work that was completed. ...

The customer paid for and purchased a new motor which he received and which is functioning.  However, the problem we have found is in the electrical system.  Currently we have spent our time and money trying to get this problem resolved at no additional expense to the customer. We have had many specialist look at the vehicle with no success but we are continuing to work on a resolution.  Since the complaint was made we have spoken to the customer and informed him of what we are attempting to do to fix the problem.

[redacted], Mr. [redacted]' daughter brought her vehicle into our shop two weeks ago and authorized work to be done. She could not afford to pay for the repairs, so we offered her in-house financing. When we called her to tell her that the vehicle was ready and to scheduled the appointment to...

do the paperwork for the financing, she told us that she was going to speak to her father regarding the down payment that was required. We are not sure what transpired between her and her father, but she called us back and informed us that she did not want the vehicle fixed. Which was too late, because we have had the vehicle for two weeks and the work has already been completed. When her father called us, he was very upset, so we are not sure what she has told him, but we did our job and we did it with 100% customer service. We even offered her financing so that she could get her vehicle and get back on the road. She was completely aware of this as that is when she said that she had to talk to her father about the down payment to complete the financing option that she chose.   It is apparent that this is a miscommunication between father and daughter. We gave her an estimate and she authorized the repairs.  Mr. [redacted] first claimed that she did not have authorization from him to authorize the repairs.  We pulled the  Motor vehicle record request and they are both listed as owners for the vehicle.  We will add that as an attachment to our response. We have asked Mr. [redacted] many times to come into the office to discuss the matter but he instead had decided to continually bash us on our company facebook page.  He has made threatening remarks on our facebook page, including a post that is quoted as " I'm the main title holder she's only secondary in case I die you know that!!! She still does not authorize my car repairs [redacted] STILL WANT TO [redacted] ME OFF!! NOW THAT I CALM DOWN YOU WANT TO PUSH ME AGAIN [redacted]!!! I SAID TALK TO ME [redacted]!!! ".  We will no longer be dealing with Mr. [redacted] for the safety of our employees.  We have reported him to facebook for harassment and we will take legal measures to obtain a mechanic's lien on the vehicle for repairs completed.  We have gone above and beyond trying to find a solution with Mr. [redacted], and he refuses to come into our office to discuss a resolution.  He is continually harassing us and our employees feel threatened. If needed, we would be happy to supply Revdex.com with printouts of all facebook posts and harassements made by Mr. [redacted]

To start the vehicle was delivered on the 18th of January as promised.  The customer did contact us regarding a leak that was noticed upon taking the vehicle home.  He was informed to bring the vehicle back in for inspection.  Upon inspection we observed the transmission was leaking...

from the front.  The customer was made aware that due to the area of the leak that the transmission would have to be removed to determine exactly at which point the leak was coming from.  This is not a fast process and does take time.  Upon reinstalling the transmission, the front seals and bushings were replaced.  This repair was completed on Saturday the 21 of January. The customer was informed that due to the repair just being completed that we will be keeping the vehicle over the weekend to insure the problem had been taken care of.  Returning Monday morning on the 23rd of January, it was noticed that there was still a leak present on the front side of the transmission.  When the customer called that day for pickup he was advised that we would need to replace everything on the front side of then transmission; all seals, bushings, o rings etc.  This vehicle is a 2003 [redacted] Sport and a lot of the parts are not carried by suppliers or the dealer and needed to be special ordered; again the customer was made aware of the whole process.  As of today the 3rd of February the parts have been received and the transmission will be reinstalled and ready to be delivered to the customer. The customer was given a warranty, which we are honoring.  Also, he was given a 2 year maintenance program that we offer free to all of our high dollar services that help all of our customers with keeping vehicles maintained and on the road (No other shop in San Antonio offers a program like this). This particular customer was also given the opportunity to pay us on a payment plan due to the fact that he was refused credit by numerous “SUBPRIME” lenders that we do business with. So, we have gone out of our way to help him and to get the job done.  As of today, February 3rd, the vehicle set to be completed and returned to him. We take strong exception to the statement “That we don’t know what we are doing and that we don’t care about him”, because we have gone above and beyond to assist him with his repair and finances.

Complaint: [redacted]
I am rejecting this response because:I still do not have my car and that is the most important thing to me. Also nothing was mentioned about the fact that I was told numerous times that I would have my car on multiple different dates and when I would call the response I was given was "Call back tomorrow". This doesnt tell me anything other than call back. I do not understand why I was told it would be ready on several different days and when I called to get my car I was told to "call back". Yesterday the 2 of February I was told it would be ready, when I called I was told to call back tomorrow, the 3 of february which I did and it still isnt ready. At this point and time I still do not have my car. My pregnant wife has had to take multiple buses to get to work and we have had to waste money due to our car not being ready. I feel that aarco doesnt care about the hardship im facing due to them not being able to determine how to fix my car and telling me over and over to "call back". I am paying for the warranty so I expect for them to honor it. I do not appreciate that the business offers finacial aid but holds it over my head that I am using it. I have suffered day after day by not having my car as well as my wife has. Once again I still do not have my car and that is my primary issue. 
Regards,
[redacted]