FOREST GLEN BP AUTO REPAIRS
margin-bottom: 5pt;">2601 FOREST GLEN ROAD
SILVER SPRING MD 20910
bpautorepairs@[redacted].com
ph.###-###-####
hi my name is shan, location manager, I received one letter from Revdex.com id [redacted] one of the customer complaining about battery job yes we check in record and this customer when he bring his car in the shop he complaining for starting problem, we check starting sytem which is related to starter motor alternator and battery, and his battery was low voltage and not in of juice also battery is more than four years old in this case we dont recommend recharge battery because when battery work in the car there is lot of things connected, like lights stereo many things,we explain him and he authorised for new battery. and same time he demanding for old battery to, which is always going back to battery suppliers as a core, but we gave to him,the think is if anything wrong with the new battery we must be take care of it. with respect my customer, we always work with our diagnostic because we are responsible for our business, and repairs. and yes in future we are willing to take care all our customers.
thanks
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I wish to give more evidence to you concerning this complaint.
1, This business order a battery before he examined the vehicle. I was on my lunch break, started my car and drove to the MVa (my job) I returned when I got off from work. The manager was not there. started my car and went home. In as much as I had a 7:30 am appointment at the VA hospital I drove back home to rest, for to drive to Washington DC to be serviced by the VA, I had to get up by 6:00 am at the latest to be on time for my appointment. My friend at my building told me that if I had any problems, to call him. I had no problems with my car.
I had no problem, because my battery and other components operated perfectly. When I was finished at the VA, my car started perfectly again. As stated in my earlier complaint, I stopped by my mechanics station, told him what problems I was having, and he had his mechanic to check the battery out. It passed with flying colors. I went back to the BP station again, told him what I did. I could have just drove off. Because I was in business for myself for 30 years and retired, and had feelings for him and wanted to be fair. I gave him the keys to my car. THEN. he changed up on me.
THE REST OF THE STORY IS IN MY ORIGINAL COMPLAINT. I have two very good working batteries. This manager, anxious to get more money from me rushed to judgement and bought a battery for my car without testing to see if the problem was the battery.I did not suspect this from him, especially since I have not only bought gasoline from this station, but had mechanical, tire service, oil, lottery and many other products and services from this station.
By the way, the stations name, according to my Receipt, is Forest Glen BP ARE Certified.
Thanks for being there in my time of need. I did not need a $183.oo Battery for my car
I am rejecting this response for the above reasons
Respectfully Yours.[redacted]
Transportation & Distribution Solutions
###-###-####
P.S: If this Business would refund my $183.00, I will give him back the New Battery he put in my car, put my old battery in the proper place under the hood, shake hands with him, and return to being a good customer and small business man in zip code [redacted]
FOREST GLEN BP AUTO REPAIRS
margin-bottom: 5pt;">2601 FOREST GLEN ROAD
SILVER SPRING MD 20910
bpautorepairs@[redacted].com
ph.###-###-####
hi my name is shan, location manager, I received one letter from Revdex.com id [redacted] one of the customer complaining about battery job yes we check in record and this customer when he bring his car in the shop he complaining for starting problem, we check starting sytem which is related to starter motor alternator and battery, and his battery was low voltage and not in of juice also battery is more than four years old in this case we dont recommend recharge battery because when battery work in the car there is lot of things connected, like lights stereo many things,we explain him and he authorised for new battery. and same time he demanding for old battery to, which is always going back to battery suppliers as a core, but we gave to him,the think is if anything wrong with the new battery we must be take care of it. with respect my customer, we always work with our diagnostic because we are responsible for our business, and repairs. and yes in future we are willing to take care all our customers.
thanks
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I wish to give more evidence to you concerning this complaint.
1, This business order a battery before he examined the vehicle. I was on my lunch break, started my car and drove to the MVa (my job) I returned when I got off from work. The manager was not there. started my car and went home. In as much as I had a 7:30 am appointment at the VA hospital I drove back home to rest, for to drive to Washington DC to be serviced by the VA, I had to get up by 6:00 am at the latest to be on time for my appointment. My friend at my building told me that if I had any problems, to call him. I had no problems with my car.
I had no problem, because my battery and other components operated perfectly. When I was finished at the VA, my car started perfectly again. As stated in my earlier complaint, I stopped by my mechanics station, told him what problems I was having, and he had his mechanic to check the battery out. It passed with flying colors. I went back to the BP station again, told him what I did. I could have just drove off. Because I was in business for myself for 30 years and retired, and had feelings for him and wanted to be fair. I gave him the keys to my car. THEN. he changed up on me.
THE REST OF THE STORY IS IN MY ORIGINAL COMPLAINT. I have two very good working batteries. This manager, anxious to get more money from me rushed to judgement and bought a battery for my car without testing to see if the problem was the battery.I did not suspect this from him, especially since I have not only bought gasoline from this station, but had mechanical, tire service, oil, lottery and many other products and services from this station.
By the way, the stations name, according to my Receipt, is Forest Glen BP ARE Certified.
Thanks for being there in my time of need. I did not need a $183.oo Battery for my car
I am rejecting this response for the above reasons
Respectfully Yours.[redacted]
Transportation & Distribution Solutions
###-###-####
P.S: If this Business would refund my $183.00, I will give him back the New Battery he put in my car, put my old battery in the proper place under the hood, shake hands with him, and return to being a good customer and small business man in zip code [redacted]