Forest Hills Cemetery

Customer dispute is resolvedThe part needed to repair his recliner was taken from stock in the warehouseCustomer was serviced on 10/02/and called on 10/03/for follow up He is happy and satisfied with the service and repair rendered

Customer [redacted] was contacted on July 11, After looking at the photos of the merchandise and speaking with Mr [redacted] , we authorized a return of merchandiseA reimbursement check was issued on July after we received returned merchandiseMr [redacted] indicated that he was satisfied with the resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I called the customer and I scheduled a technician to go out to the customer's home on Saturday, Sept 24, Because the customer had her furniture since Dec 12, 2014...it's clearly she is over our (1) year warrantyShe did purchase the extended (5) year warranty. She did call in her
complaint to the warranty company but the warranty company declined her claim because the leather is peeling (she did not report that problem to Revdex.com)...which is not covered under the warrantyAs indicated in the complaint the problem occurred on 05/07/but she report this problem months after????Basically we need to indicated whether this problem is a manufacturer defect or wear and tear/ misuseWe will update as soon as we get the service report along with the pictures Thank you, Joanne D***CSWO Customer Care Manager

I contacted the Slumber*** sales manager, Romie B***, to call Ms*** to apologize on behalf of CS Wo & Sons on her shopping experienceHe explained the Wells Fargo financing terms and clarified the processHe asked if there was anything else he could do for her and she said no,
everything was fineRomie extended a Slumber*** gift certificate and informed her to contact him and he will personally take care of her when she returnsMs*** was very pleased with the follow up and is fine with the outcomeRomie will meet with the respective salesperson and will create an action plan for preventive measures so that this type of incident will not occur again. Sincerely,Kent K***CS Wo & Sons*** *** ***
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We reached out to Mr*** today at 12:46p, but touched base with Mrs***, as Mr*** was at workMrs*** stated Mr*** was at work and it was okay with speaking with herMrs*** is okay with a Service Repair this Saturday, December 16, Everything was
discussed when reaching out today at 12:46p,

RESPONSE BY Jason M*** We have followed up with customer and company will be exchanging bed on 7/5/Also offerred a 10% disc to customer for the inconvenienceAdvised customer if she has any additional problems on 7/5/to contact me directly.Customer was satisfied and thanked
me for the follow up. Thank you. Jason M***

Update: We placed an order to Ashley Furniture on a Bunkie board with completed hardware on 03-10-17. We are still waiting for the arrival and receiving of the parts.Everything that we order through Ashley gets shipped to us and they wait till a container is full before shipping
anything to us. In this case, this is the reason why the parts takes a while to get to us. Looks like the container is already on the island, it's just a matter of waiting for customs to inspect the container before releasing it to our company. If everything goes out well, we should be scheduled to pithe container from the pier sometime next week and from there we still need to schedule a date to off-load the container. Until then, we can't do anything until we have possession of the container. As soon as we receive it was will call the customer

Customer credit card refunded in full as of 3/8/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is not a complete "rejection" of the business' response, more along the lines of a clarification. I was contacted by Mr. B[redacted] on behalf of Slumber[redacted]. He did apologize for the experience and attempted to rectify the situation. However, to say that I am "fine" with the result is rather incorrect. At this point, there is nothing that Mr. B[redacted] can do to correct the situation as we are locked into our contract. Our issue is that we feel that we were improperly informed about the terms of our purchase agreement in order for a sale to be made. I am pleased to hear that moving forward, the company has a plan of action to prevent this situation from happening to future customers. Should we have any future purchase needs, we may consider contacting Mr. B[redacted] directly because he, as the sales manager, should be well versed on the company protocols. However, at this venture we would prefer to take our business elsewhere and recommend others doing so as well.
Sincerely,
[redacted]

Customer [redacted] was contacted on July 11, 2016. After looking at the photos of the merchandise and speaking with Mr. [redacted], we authorized a return of merchandise. A reimbursement check was issued on July 17 after we received returned merchandise. Mr. [redacted] indicated that he was satisfied with...

the resolution.

Customer dispute is resolved. The part needed to repair his recliner was taken from stock in the warehouse. Customer was serviced on 10/02/15 and called on 10/03/15 for follow up.  He is happy and satisfied with the service and repair rendered.

As of March 16,2016 customer received replacement Cocktail Table along with additional End table as well. As of March 23, Customer received Even Exchange for his end table to color match his Cocktail Table.At this point I believe customer has been satisfied.