Forest Park Window Company

[redacted] windows cost I told her that on the phone, however [redacted] seems to enjoy discrediting people.if she spent as much time getting the project complete rather that assassinate my character this would be a non is***[redacted] can contact me on a time that fits her schedule and we will deliver her windows to her side porch right next to the window we fixed for FREE

1-18-2nd letterdeposit - not ?50?Customer changes terms as she see fitLeft several messages to complete projectTwo months later she acts like this is all brand new to herThis is an educated lady running her own business, to ac as if she's bewildered is proposterous [redacted] - I'm going to do everything I promised, I cant help crazie.John M***

My response to M***’s response is below(Thanks for transcribing his handwritten note.) # Deposit was # Customer was told anything ordered by Tuesday would be on following Weds truck By his own admission, the windows did not come in at the time he said they would, as I ordered them on Sunday – he even came to pick up the check so he could order them that day so they could come Wednesday (or maybe Tuesday, he said) # Customer called two days after deposit and asked if we were going to install Friday because all the sudden *** had to go to [redacted] He is confusing me with another customerMy name is not [redacted] and I did not go to [redacted] My trip had been planned (air travel set in advance) for some time #I said no your windows will be in next Weds He never said thisMy texts show in response to my question on Tuesday about getting the windows in by Friday, he waited until Wednesday to tell me this in a text (which I sent in the original complaint): “Excuse me? We said if they come on weds truck we will get them inHowever, your windows have been orderedYou said nothing about being gone for extended period of timeThank you again and I’ll keep you informed” #I never heard from her again after leaving several messages to install He left one voice message on Saturday and I had already told him I was out of town #Then Jan 2nd [redacted] text me options? over and over I told her what day do you want them installed and [redacted] continued to replyOptions I asked what my options were: Money back, lawsuit, I take the windows and have someone else install – anything else? That is documented in my texts that I sent with my original complaint [redacted] _ How can I help this lady when she clearly has her own idea of how it worksHow can you order windows (custom) and have them built and shipped in hrs? He is the one who told me he could get the windows in on FridayOtherwise I would not have ordered them as my trip out of state had been planned for a while [redacted] I must get the crazy camp people at least one a year Again, he is calling me “crazy” just as he told me “take your medication” when I tried to resolve thisWhen I first met him, he had lots of stories of his “crazy” clients I'm willing to complete project as agreed upon I want my deposit of $ back due to his not fulfilling his contractAnd after his slurs and insults, I would not feel safe having him or anyone who works for him in my homePlus, I needed these windows last fall and due to complaints I have seen online about him, I do not have confidence in his ability to finish the job in a competent manner Sincerely, [redacted]

I spoke with *** times and told him I could not afford at that time to pull man off a crew to go do windowHe told me he understoodNext thing I know I get your letter.Hope this takes care of this situation

[redacted] paid 11,200.00 for deck and 3 yards of dirt. The Deck Company accepted the job for 10,006$. However the deck owner [redacted] Co. Name [redacted], was understanding he would meet with home owner and go over deck measurements and specifics like the rails. He never even met with [redacted]. He ordered...

deck off of a picture out of magazine. Who does tat? No one. [redacted] is responsible for any additional cost for rail. Furthermore [redacted] you received the final 4700.00 from me and had a (illegible word) of 3000 + dirt you never returned my call. As for paying  [redacted], I would not pay anyone until job was complete. After 300 dirt, 10000.00 paid to [redacted] $900.00 is my fee.John M[redacted].

[redacted] windows cost 537.12 I told her that on the phone, however [redacted] seems to enjoy discrediting people.if she spent as much time getting the project complete rather that assassinate my character this would be a non is[redacted].[redacted] can contact me on a time that fits her schedule and we will deliver her windows to her side porch right next to the window we fixed for FREE.

I reviewed the response made by the business in reference to complaint ID...

[redacted], and find the resolution is satisfactory to me. However Mr. M[redacted] may have spoke with me but he kept reassuring me he was going to install it "next week" or the window was broken". After receiving your complaint Mr m[redacted] acted very quickly, and refunded my money, but he did call and proceeded to call me "A [redacted]" because I would wait no longer. Bottom line John M[redacted] was completely unprofessional and I will never use his services again.

My response to M[redacted]’s response is below. (Thanks for
transcribing his handwritten note.)
#1.
Deposit was 500.00.
#2
Customer was told anything ordered by Tuesday would be on following Weds truck
By his own
admission, the windows did not come in at the time he said they would, as I ordered
them on Sunday – he even came to pick up the check so he could order them that
day so they could come Wednesday (or maybe Tuesday, he said).
#3.
Customer called two days after deposit and asked if we were going to install
Friday because all the sudden [redacted] had to go to [redacted].
He is
confusing me with another customer. My name is not [redacted] and I did not go to
[redacted]. My trip had been planned (air travel set in advance) for some time.
#4. I
said no your windows will be in next Weds.
He never
said this. My texts show in response to my question on Tuesday about getting
the windows in by Friday, he waited until Wednesday to tell me this in a text
(which I sent in the original complaint):
“Excuse me? We said if they come on weds truck we will
get them in. However, your windows have been ordered. You said nothing about
being gone for extended period of time. Thank you again and I’ll keep you
informed”
#4 I
never heard from her again after leaving several messages to install. 
He left one
voice message on Saturday and I had already told him I was out of town.
 #4 Then Jan 2nd [redacted] text me options? over and
over.  I told her what day do you want them installed and [redacted] continued to
reply. Options.
I asked
what my options were: Money back, lawsuit, I take the windows and have someone
else install – anything else? That is documented in my texts that I sent with
my original complaint.
[redacted] _
How can I help this lady when she clearly has her own idea of how it works. How
can you order windows (custom) and have them built and shipped in 42 hrs?
He is the one who told me he
could get the windows in on Friday. Otherwise I would not have ordered them as
my trip out of state had been planned for a while.
[redacted] I
must get the crazy camp people at least one a year.
Again, he is calling me “crazy”
just as he told me “take your medication” when I tried to resolve this. When I
first met him, he had lots of stories of his “crazy” clients.
I'm
willing to complete project as agreed upon.
I want my deposit of $500
back due to his not fulfilling his contract. And after his slurs and insults, I
would not feel safe having him or anyone who works for him in my home. Plus, I
needed these windows last fall and due to complaints I have seen online about
him, I do not have confidence in his ability to finish the job in a competent
manner.
Sincerely,
 
[redacted]

1-18-2018 2nd letter1. 500 deposit - not ?50?2. Customer changes terms as she see fit3. Left several messages to complete project4. Two months later she acts like this is all brand new to her.5. This is an educated lady running her own business, to ac as if she's bewildered is...

proposterous. [redacted] - I'm going to do everything I promised, I cant help crazie.John M[redacted]