Forest Pointe Apartments

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ We have received and reviewed the complaint, case #XXXXXXXX Our records indicate that the air conditioner not cooling request was reported on Sunday, May 31st, At that time a portable unit was placed in the unit and on June 2nd, the fan motor was replacedOn June 3rd, we received a voicemail from the resident stating that when she had gotten home on the evening of the 2nd she thought the a/c was not working until she adjusted the thermostat and after that point it was workingShe also stated that we could come by to pick up the portable ac unit and that three pairs of shorts had been ruined by bleachOn June 4th, we received another message from the resident asking that we verify that her June rent payment had been receivedIt was not until June 9th, that received another complaint about the air conditioner not workingAt that time it was determined that a new condenser would need to be set - on June 10th, a condenser was ordered and on June 11th, a new ac condenser was setOn June 30th, the last day on the lease agreement keys were returned to our leasing office We were not made aware that there were any issues with the ac following the replacement of the condenser June 11th, We do acknowledge that no research had been done regarding the cost of the shorts that were damagedAt this time we are willing to offer a $concession for the two pair of damaged shorts that were brought in to the officeIn order to process the concession in the system and have it included with the deposit refund, we would need to have a concession agreement that would have to be signed If this is something that the resident agrees upon, we will draft the agreement and have it available in the leasing office awaiting her signatureEffective 7/10/we will honor this agreement if signed by the 17th of JulyIf not signed by the said date, then the agreement will be terminated Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I request $for the replacement of shorts that were ruined by bleach from the staff of the facility, full return of the deposit of $and half of the $rent for the month of June due to inability to reside in the apartment from unlivable temperatures ranging from 80-degrees fahrenheit (these temperatures occurring with one to two window units in the apartment running full time) for my children ranging from years of age and youngerAt one time I called and left a voicemail the day before my son was to have surgery, again informing them that the A/C was not working and he was to be brought home for recovery the next day and to be kept comfortable (Dr.'s orders)I never received a return phone call and the A/C was left unfixedThe actually A/C unit worked for maybe two days total for the entire month of JuneThe conditions were absolutely unlivable! It was like pulling teeth to get someone out to attempt to fix the unitI had to call the office repetitively to check on the situationMost of the time I received a voicemail and left voicemails requesting even the manager call me back and I still continued to have to pursue the issue myselfI was unable to reside in the apartment for over half of the month of JuneI was never late on a payment and never missed a paymentI took great care of the apartment I request this and a day period from the date of response to sign agreement for the fact of having to request time off of work to sign agreementI do not believe that I am asking for anything not owed to me and that this agreement that I am requesting is 100% justifiable [redacted] submitted July 16th, 6:p.m Final Business Response / [redacted] (4000, 17, 2015/08/26) */ In response to consumer rebuttal dated 7/16/ We have received and reviewed both your initial complaint as well as you rebuttalWhile we do not agree with your statements we are willing to try and come to a compromise Again, as previously stated on July 10, 2015, our records indicate that the air conditioner not cooling request was reported on Sunday, May 31st, At that time a portable unit was placed in the unit and on June 2nd, the fan motor was replacedOn June 3rd, we received a voicemail from the resident stating that when she had gotten home on the evening of the 2nd she thought the a/c was not working until she adjusted the thermostat and after that point it was workingShe also stated that we could come by to pick up the portable ac unit and that three pairs of shorts had been ruined by bleachOn June 4th, we received another message from the resident asking that we verify that her June rent payment had been receivedIt was not until June 9th, that received another complaint about the air conditioner not workingAt that time it was determined that a new condenser would need to be set - on June 10th, a condenser was ordered and on June 11th, a new ac condenser was setOn June 30th, the last day on the lease agreement keys were returned to our leasing office We were not made aware that there were any issues with the ac following the replacement of the condenser June 11th, At this time we are willing to offer a $concession for the two pair of damaged shorts that were brought in to the officeIn order to process the concession in the system, we would need to have a signed concession agreement If the concession is agreed to, we will draft the agreement and have it available in the leasing office awaiting signature or can send via DocuSignWe are willing to extend this offer until Monday, August 31, Regarding the full return of the security deposit, the original security deposit paid on the apartment and reflected on the lease agreement was $vsthe $stated signed copies of lease document can be provided if neededUpon move-out the range top and oven were left dirty - pictures can be provided if neededThe account was charged $- leaving a refund amount of $Check #XXXXX dated 7/23/and was cashed on 8/4/

Initial Business Response /* (1000, 5, 2015/07/10) */
We have received and reviewed the complaint, case #XXXXXXXX
Our records indicate that the air conditioner not cooling request was reported on Sunday, May 31st, At that time a portable unit was placed in the unit and on June 2nd,
the fan motor was replacedOn June 3rd, we received a voicemail from the resident stating that when she had gotten home on the evening of the 2nd she thought the a/c was not working until she adjusted the thermostat and after that point it was workingShe also stated that we could come by to pick up the portable ac unit and that three pairs of shorts had been ruined by bleachOn June 4th, we received another message from the resident asking that we verify that her June rent payment had been receivedIt was not until June 9th, that received another complaint about the air conditioner not workingAt that time it was determined that a new condenser would need to be set - on June 10th, a condenser was ordered and on June 11th, a new ac condenser was setOn June 30th, the last day on the lease agreement keys were returned to our leasing office
We were not made aware that there were any issues with the ac following the replacement of the condenser June 11th,
We do acknowledge that no research had been done regarding the cost of the shorts that were damagedAt this time we are willing to offer a $concession for the two pair of damaged shorts that were brought in to the officeIn order to process the concession in the system and have it included with the deposit refund, we would need to have a concession agreement that would have to be signed
If this is something that the resident agrees upon, we will draft the agreement and have it available in the leasing office awaiting her signatureEffective 7/10/we will honor this agreement if signed by the 17th of JulyIf not signed by the said date, then the agreement will be terminated
Initial Consumer Rebuttal /* (3000, 8, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I request $for the replacement of shorts that were ruined by bleach from the staff of the facility, full return of the deposit of $and half of the $rent for the month of June due to inability to reside in the apartment from unlivable temperatures ranging from 80-degrees fahrenheit (these temperatures occurring with one to two window units in the apartment running full time) for my children ranging from years of age and youngerAt one time I called and left a voicemail the day before my son was to have surgery, again informing them that the A/C was not working and he was to be brought home for recovery the next day and to be kept comfortable (Dr.'s orders)I never received a return phone call and the A/C was left unfixedThe actually A/C unit worked for maybe two days total for the entire month of JuneThe conditions were absolutely unlivable! It was like pulling teeth to get someone out to attempt to fix the unitI had to call the office repetitively to check on the situationMost of the time I received a voicemail and left voicemails requesting even the manager call me back and I still continued to have to pursue the issue myselfI was unable to reside in the apartment for over half of the month of JuneI was never late on a payment and never missed a paymentI took great care of the apartment
I request this and a day period from the date of response to sign agreement for the fact of having to request time off of work to sign agreementI do not believe that I am asking for anything not owed to me and that this agreement that I am requesting is 100% justifiable
*** ***
submitted July 16th, 6:p.m
Final Business Response /* (4000, 17, 2015/08/26) */
In response to consumer rebuttal dated 7/16/
We have received and reviewed both your initial complaint as well as you rebuttalWhile we do not agree with your statements we are willing to try and come to a compromise
Again, as previously stated on July 10, 2015, our records indicate that the air conditioner not cooling request was reported on Sunday, May 31st, At that time a portable unit was placed in the unit and on June 2nd, the fan motor was replacedOn June 3rd, we received a voicemail from the resident stating that when she had gotten home on the evening of the 2nd she thought the a/c was not working until she adjusted the thermostat and after that point it was workingShe also stated that we could come by to pick up the portable ac unit and that three pairs of shorts had been ruined by bleachOn June 4th, we received another message from the resident asking that we verify that her June rent payment had been receivedIt was not until June 9th, that received another complaint about the air conditioner not workingAt that time it was determined that a new condenser would need to be set - on June 10th, a condenser was ordered and on June 11th, a new ac condenser was setOn June 30th, the last day on the lease agreement keys were returned to our leasing office
We were not made aware that there were any issues with the ac following the replacement of the condenser June 11th,
At this time we are willing to offer a $concession for the two pair of damaged shorts that were brought in to the officeIn order to process the concession in the system, we would need to have a signed concession agreement
If the concession is agreed to, we will draft the agreement and have it available in the leasing office awaiting signature or can send via DocuSignWe are willing to extend this offer until Monday, August 31,
Regarding the full return of the security deposit, the original security deposit paid on the apartment and reflected on the lease agreement was $vsthe $stated signed copies of lease document can be provided if neededUpon move-out the range top and oven were left dirty - pictures can be provided if neededThe account was charged $- leaving a refund amount of $Check #XXXXX dated 7/23/and was cashed on 8/4/

Apartment not ready when specified per agreement. Paid deposit and refund refused by apartment manager.Regarding the matter of my disputing the 350 dollar deposit paid to Forest Pointe Apartments for the rental of [redacted]The response giving details from Forest Pointe was inaccurate and left out relevant information. As I stated previously, the apartment was to be ready on April 1, 2015. (I have included a copy of the communication I received with the move in date of April 1, 2015). I spoke with leasing agent [redacted] at Forest Pointe on the telephone and via email several times and I was ultimately informed that the apartment was not available on that date due to tenants still being in the apartment. I did ask when the apartment would be available and was given a vague indication of the available date (maybe by the first or second week of April). I was relocating to Durham, NC from Charlotte NC and had already given my notice to vacate to my then present landlord and had to be out of that residence by March 31st 2015. After being informed that the apartment was not ready at Forest Pointe I did attempt to work with the rental office by agreeing to wait at least 1 or 2 weeks at the most for the apartment to be ready. When I visited the property and was shown a second floor unit that did not meet my needs, as I do not go up and down stairs easily. I was also given an option on a 2-bedroom unit on the 1st floor, that did not have a balcony which was a desired feature of the original apartment and the master bedroom and living room sizes were also considerably smaller. I had been offered these apartment options and advised by [redacted] via telephone while I was still in Charlotte that if either of these units did not meet my needs I could receive a return of my deposit. I also have an "ear" witness to this conversation. When I visited the property neither of the apartments offered alternatively were suitable, and I was advised by [redacted], that the original unit that I had agreed to rent was now not going to be available until after May 1st 2015, which is more than "pushing the date back a little". The reason given to me was that the tenants in that unit were waiting to transfer into another unit that had ongoing repairs that had not been completed and there was no clear estimated date of completion. I became suspicious of the validity of the information that I was being given and at that time I informed the rental agent that I would prefer to receive a return of my monies that I had placed as a deposit. I was then coldly informed by [redacted] the office manager that I could not receive my deposit of 350 dollars back. I feel that I should not have been told the unit originally agreed upon was available for rental in the first place and I should have been made aware that there was a potential problem with it being ready on April 1st before I placed my money for deposit. I had already put in a change of address and had utilities scheduled to begin at the original Forest Pointe address and then had to go to the trouble of cancelling the address change and the utilities account. I had to pay additional storage fees as well because of this situation.This whole experience has the feel of a "bait and switch" operation and this company should not be rewarded with my money for such unprofessional and unethical behavior.Regards[redacted]Desired SettlementI want a refund of my 350 dollar deposit. I disputed this charge with my bank and Forest Pointe responded to my bank by submitting a contract that I signed that said I would accept delivery of the premises by a specific date (April 1 2015)and no refund would be allowed. However, the apartment was not ready by the agreement date and would not be ready before the following month May 1 2015 and I did not agree to that contract change. I was told previously, verbally that because the apartment would not be ready that I could get my deposit back. I was strung along by the rental office staff and then my money taken and not returned. I want undisputed return of my funds of 350 dollars as I was not in breach of the contract Forest Pointe created the breach.Business Response Ms. [redacted] application was approved and she was notified on 03/10/2015. We did call to ask her if we could push the date back because the previous resident was not out yet. We asked if she would rather a different apartment but she decided to wait for this apartment. She said that it was fine as she was not in a rush. We would have refunded her deposit then if she was unable or didn't want to move her date. We talked about other options in our 1 and 2 bedroom apartments. She decided to wait for the original apartment as she was flexible in her move date as seen in the email correspondence below.On March 25, 2015, Ms. [redacted] responded to an email from [redacted] stating: "Thank you so much [redacted]. Those photos were very informative but unfortunately I don't think I will be able to handle the stairs. I believe they will end up being too much for me in the long run. I guess the best thing to do is for me to wait on the original apartment until the first of May if there is nothing comparable before then. I cannot thank you enough for all of your help and consideration." On 04/02/2015 Ms. [redacted] came to look at the community for the first time. She decided that she did not like the looks of the community and cancelled. I made sure that Ms. [redacted] knew that she would not receive her deposit back. Her cancellation had nothing to do with the apartment itself, it was the looks of the community which would not have changed regardless of which apartment she was in.Consumer Response The response that it was the looks of the community that caused me to change my mind about renting from Forest Pointe Apartments is not true. I did express at the time I viewed the grounds that they appeared to be somewhat unkempt. However, it was the fact that the original apartment was not available and would not be available that was the reason I backed out. I was unable to view the apartment because tenants were still living there and the leasing agent was not able to give me a definitive move in date for that unit, except to say it would not be ready before May 1st. I was incurring storage fees and paying to live elsewhere during this time. That is why I asked for a return of my deposit. I had also been told by [redacted] over the phone that I could get my deposit back if the other apartments they had did not work for me. I could only know this after I visited the property. The rental office manager [redacted] was extremely rude and told me she always wins when matters of returning deposits come up with her office. I believe this is not the first bait and switch they have pulled on prospective residents. I want my money returned as Forest Pointe breached the contract when I was ready to complete the contract. When I paid the 350 dollars and signed the contract with them I was not informed of any issues with moving in on April 1st. It was only after I signed and made repeated followup calls that I was told the apartment was not going to be available.

stuff has been stolen out my apartment when the maintenance team come to repair. I file a police report and reported it to the front office. Recently jewelry has been stolen from my apartment when the maintenance team come inside to repair. I reported it to front office and was told that was a big accusations,their was nothing they can do, I could not break my lease, and why would they maintenance team risk stealing my stuff when they have other residents in their complex like [redacted] who has gold [redacted] who stuff never been taken. And they said they have been in other apartments with better stuff with no complaints of theft.Desired SettlementOut of lease, my safety is a issue since their maintenance team and office has the code and keyBusiness Response [redacted] came into the office on August 11, 2014 to speak to the manager regarding some missing jewelry in her apartment. She said she noticed it was missing after the maintenance tech was in her apartment doing a work order. She mentioned that she felt that he had also done this before the last time he had done a work order or her. Upon reviewing her work orders, the staff pointed out to her that the maintenance tech had not done her previous work orders but that our maintenance supervisor had been the one that was in her apartment on previous occasions. We also reminded her that she was present during the last visit. [redacted] was then unsure about when it may have happened or which maintenance person was responsible for the time before. The manager did speak to the maintenance tech and supervisor about this incident. They both denied any involvement. We do a very thorough background and credit check on each employee before they are hired. The manager assured [redacted] that in the future that the office staff would gladly accompany the maintenance team into her apartment for any work orders.