Forest Properties Management

I just got the renewal increase for my apartment and it's $200 more. How can the rent be raising so much when they have multiple empty units? I live in Florida, and we have not had a cost-of-living increase in our income, yet they expect us to be able to pay New York prices. Our minimum wage is $10.00 and yet the rent is well over $2300 for a 2/2. That is outrageous. When I spoke to the property manager at Ranch Lake Apartments, they stated their hands are tied and they have to raise the rent because of fair market value. My apartment isn't even a luxury apartment although they advertised as such. I have so many issues with the apartment, and I have to put in at least 2 service orders a month.

The worse service I have ever seen in my life. Any time you put in a service request, from something minor like not being able to use the bathroom because the light bulbs burned out, to a massive leak from the toilet, takes weeks or months to follow up and have fixed. They will ignore your calls, email, service requests, and more. I even tried to stop the repair personnel to ask them to help. I was told "Yeah, no problem" then never heard from him again.

I have always paid my rent on time, a week or two early in most cases, and they simply ignore you to fix the problem yourself.

It is ridiculous that they cannot drop off lights, or don't consider it an urgent need when your air conditioner (In South Florida) dies, or the toilet leaves your bathroom in 4 inches of water.

We visited *** in ***,*** in the middle of August 2019 as we vetted our next place to live. We met with ***—their marketing manager—to go over the planned community, which was still in development and not yet completed. *** showed us floor plans and projected renderings, and we decided to give it a chance even though we would essentially be moving to a place sight unseen. It was ***’s portrayal of *** being “like family” and caring for its tenants that ultimately sold us on the idea of taking a chance on an unfinished community. We stressed to *** our move-out date at our current apartment complex being the middle of October, and were reassured on multiple occasions that *** would be move-in ready by mid to end of October. We were willing to work with them on a minor delay as we had a very good impression of the community and how we would be treated.

As a couple more weeks passed and we were reaching the end of September, *** informed us that the move-in date was now the middle to end of December—almost 2 months more than he had originally anticipated. He cites the rain as the cause of the delay.

After much deliberation my girlfriend and I decided that such an extenuating delay was beyond what we could be comfortable with and would need to back out of the deal. We informed *** and they did return our initial deposit of $500 promptly, but would not refund our application fee of $100.

We realize application fees are normally non-refundable, but considering the circumstance we felt the refund was warranted. I e-mailed *** explaining our case and that if we had been told a 2-month delay was even in the realm of possibility, we would have never applied for residency in the first place. His response was a very uncaring “no” and typical of a standard big business community, a far cry from the “like family” attitude he stressed when he sold us on the community. When he consulted with his manager, the best they could do was an offer to not charge us again if we ever reapplied. When I responded with how upset I was over this and a request to have this shared again with his management, he never responded.

I am sorry, but to take $100 for essentially doing nothing but mislead us and waste our time is unacceptable; in the end we were treated as nothing more than a transaction. Not to mention our lives were inconvenienced, having to find a new place to live with very little notice. I gave *** multiple opportunities to do the right thing and refund us, but they chose to care less and remain silent on the chance to make good on a possible future relationship. I am wholeheartedly disappointed in how unprofessional *** and his management handled this valid issue.

I lived in the Spring Hill Apartment Complex for over three years in two different apartments as it was a great location right in downtown Plymouth and close to my work.

This Spring we bought our first home and moved out of the 1 bedroom apartment we had lived in for only 1 year. The entire apartment was thoroughly cleaned - carpets steamed and vacuumed, all marks taken out of the wall, bathroom thoroughly bleached down etc. Aside from one blind that had broken which we knew per our lease would charge us $10 we honestly expected to get our full security deposit back as the place had been very well taken care of. I did try to schedule a final walk through but all of the times I proposed were conveniently, inconvenient for their staff. This should have been a huge red flag but hindsight is 20/20 and at the time I was so busy trying to get moved into our new home that I gave up, took some photos of how we left it and turned in the keys.

Over a month later in the mail we got notice that not only were we not getting our security deposit back but they were charging us $117 dollars additional saying that they had to replace all of the carpeting in our apartment due to heavy staining, with blurry photos of dark shadows on the carpet attached. We contacted our good friend who is a lawyer who got in touch with the leasing agency and they stated that the carpets had heavy urine stains all over them. This was clearly them exploiting us as they knew we had a dog yet the dog never had an accident inside in the time we lived there and was always kept crated when we were not home. Unfortunately it is hearsay with our photos vs theirs. I learned a huge lesson that is unfortunately going to cost me over $600 that I never should have vacated until they agreed to do the walk through.

We do plan to report them to the Revdex.com but writing this review so that hopefully others will insist on a final walk through and not experience the same expensive & un-lawful situation we are in.