Forest River Cherokee Division

Initial Business Response / [redacted] (1000, 10, 2017/08/24) */ At this time parts and authorization has been provided to the dealer to make repairs to the unitWe are hear to provide the dealer with any support that is neededThe customer is always welcome to contact the factory if they are not being assisted by the dealerit is our understanding that all parts are at the dealership at this time and they are proceeding with the needed repairs please reach out to me with any other questions as I am always here to help

Initial Business Response / [redacted] (1000, 8, 2017/08/21) */ Thank you for your letter to Forest Riveraccording to our records the RV was purchased 2-9-2017.looking at the pictures that were submitted it appears that the caulking material is pulling awayWe ask that the customer check this in the spring and fall each yearWe are sorry that the customer is having issues with the materialAlthough this appears to be a maintenance issue, we are willing to help the customer out with labor in the about of hrsas a gesture of goodwillPlease have them contact the dealer and we will notify the warranty department at Forest River of the amount being covered Thank you

Initial Business Response /* (1000, 5, 2017/09/11) */
Thank you for bringing to our attentionWe have reviewed the file for Mr*** and will be approving the repairs needed for his RVWe will have our warranty department reach out to the customer and will provide coverage on this item
customer can expect to receive a call in the next to hrs
Initial Consumer Rebuttal /* (2000, 7, 2017/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My primary course of action was the warranty to be honored and my toy hauler repaired correctlyThe Revdex.com was able to provide the motivation to the manufacturer to honor is warranty and do the right thing

Initial Business Response /* (1000, 8, 2017/08/07) */
Thank you for reaching out to Forest River. We are currently working with the dealer and have provided to them all the necessary parts and authorization that has been requested. We are very surprised that the customer has reached out to you as...

we have made every attempt to respond to her in a timely manner. As we have expressed to the customer we will continue to honor all terms of her warranty.
please let me know if you have any additional questions

Initial Business Response /* (1000, 10, 2017/08/24) */
At this time parts and authorization has been provided to the dealer to make repairs to the unit. We are hear to provide the dealer with any support that is needed. The customer is always welcome to contact the factory if they are not being...

assisted by the dealer. it is our understanding that all parts are at the dealership at this time and they are proceeding with the needed repairs
please reach out to me with any other questions as I am always here to help.

Initial Business Response /* (1000, 8, 2017/08/21) */
Thank you for your letter to Forest River. according to our records the RV was purchased 2-9-2017.looking at the pictures that were submitted it appears that the caulking material is pulling away. We ask that the customer check this in the...

spring and fall each year. We are sorry that the customer is having issues with the material. Although this appears to be a maintenance issue, we are willing to help the customer out with labor in the about of 1.50 hrs. as a gesture of goodwill. Please have them contact the dealer and we will notify the warranty department at Forest River of the amount being covered.
Thank you