regards to Coachman Catalina Camper [redacted] number [redacted] We purchased this Catalina in April from Country RV in Chippewa Falls WI We normally start our camping in early May but due to the weather the first time we were able to go out was Memorial Day weekend This was a very disappointing weekend It all started out when we put the slide out we could see right outside as there was a big gap between the slide and the wallWe did not know what to do with this as we could not find the issue so I had to stuff a sock in the gap so we had no bugs in the camperIn the morning when I took my first shower was so dissearting Needless to say when the shower was done there was water running out into the hall in the dining/living room area My husband had to take the panel off that held the faucet on as the water would not stop running even after the faucet was off Finding that the connections for the faucet to the water lines were not tightened on the faucet and water was running out down the back of the shower across the floor Then later in the day we were going to use the outside faucet and come to find out there was water running out of that before we even used it That would not shut off as the water was leaking from the top spout on the hose That just leaked all weekend as we could not get it to shut off The more that we went in and out the doors they became harder and harder to close as we could see that they needed adjusting as the door was hitting the side of the frame Which took the finish off the door frame Also as the day went on and we had to get food from the frig (I always keep a thermometer in the frig) it was not cooling down it stayed at 45-degrees this was very concerning as I did not want my food to spoil I ended up putting some of the food in a cooler as to make sure it would keep The second day of the camp out I thought I should check were we were at with the tanks as I had taken a shower and did a couple batches of dishes and the gray water still read empty It was not Well then the second morning we had to cook inside so I turned on the stove turned the clicker to light the stove and the knob came right off in my hand Broke Had to use a lighter to light the stove Well after this disappointing weekend we had to take the camper back to the dealer to be repaired Which is a hour drive Before we took it back we thought we should make sure that the other components of the camper worked so we tried everything and found that when you put water in the tank and used the pump all it did was spit and sputter so that also needed to be addressedThey were very gracious and indicated that they would take care of everything We told them that we need the camper for a trip the last weekend in June That was not a problem When we came and picked up the camper it was a very disappointing experience at the dealership But that is an issue with the dealer ship But they indicated that all the issues were fixed They explained that the faucet was not properly attached which we knew so they repaired that and caulked that back up which looks terrible They indicated that the pump was put in backwards that is why it would not pump They indicated that the grey tank light was not connected properly They indicated that they put in a new temperature sensor for the frig They adjusted the doors so they fit properlyAnd they took care of the water leak on the outside it needed washers in the connection They also indicated that the gap on the slide was taken care of They put on a new clicker button on the stove So as per the dealer ship all issues were repaired When we got to the campsite we set up and put out the slide and low and behold the gap was bigger than it was before How stupid they took three screws and screwed up the plate that was to slide in and out with the slide Needless to say we still had to put a sock in it We called the dealership and they just indicated that we would need to bring the camper back to them Another trip Our next camp out was to LaCrosse about hours away We still have the gap in the slide and we were told by fellow campers that we had no running lights So we discovered that the fuse was blown in our truck so we put a new fuse in hooked up the camper and bang the fuse blew right out Well another trip back to the dealership to find out we had to sit there and wait hours for them to take all the lights out at the top of the camper and check each one of them He eventually pulled on the wires and must have janked the wire out of a staple that had caused the short So they had to caulk all the lights back up Also at that same time had to replace the molding around the doors as it was bulging and coming off Finally home again Then we went camping with our son for his birthday and we used the shower again and I realized that there was water on the floor coming from under the shower So we took the bottom panel off and water was dripping from where the screws hold the shower frame to the bottom of the shower Well needless to say we caulked that up ourselves as we did not want to run to the dealer ship again When we return from camping we always park our camper by the garage and plug it in so we do not need to take the food out and we are ready to go As I put the linens back in from being washed and put other things out in the camper I always check to make sure the frig is workingWhy I do not know Well I Had checked the frig on Sunday as I needed to use an item from there and it was fine But then when I came to put the items in the frig on Thursday to go camping on Friday it was degrees in the frig and everything was thawed out in the freezer Spoiled This was very upsetting I cleaned out the frig and we tried to trouble shoot but found when it tried to light it would switch to the gas mode and would not ignite just a strong gas smell We just turned it off Called the dealer and they stated you will have to bring it back to the dealer ship to have this looked atAnother mile trip After the last trip to the dealership called the warranty rep left a message in regards to the additional needed repair on the slide that now had smears of caulk on That was September no response sent an email October Still no response finally called again today and had to leave a voice mail again I would say this is a company that stands behind their quality product NOT Hope to resolve the issues and seriously looking at trading it in and going with a different company We had planned on retiring with this camper as it does have a wonderful floor plan Please be ware when you purchase a coachman catalina
Buyers beware!! Poor quality product and even worst serviceI have a Cardinal, almost every appliance, air conditioners have been replaced, workmanship on interior and exterior flawed, bad glueAppears no product quality being doneFactory has been useless in any help askedWarren Buffet should be ashamed that his company is producing this type of product and serviceContacting company was worthlessSlideout won't work properly and they won't helpStuck in Oregon, could be worse
We had a terrible experience buying a Forest River Shasta Revere 30th travel trailer from Mentor RV in Madison ohioOn our first trip we discovered the air conditioning unit wasn't big enough to handle the size of the trailer We were told by Mike and Eileen at Mentor RV that the AC unit was fine and we would have to live with itOr Mike suggested buying another AC unit and running an extension cord out of the windowNeither response was acceptable After a month of rude unprofessional treatment from these representatives we were told we could spend $for a larger AC unitWe had no choice but to pay the money as the unit was unusable the way it wasIf they would have had conflict resolution skills to begin with, we could have avoided all the unpleasant interactionsAs a result we will never deal with again or recommend Mentor RV to anyone
Buyer bewareForest river cwill not stand behind their productWe purchased a cedar creek new.warranty expired in January we noticed that the frame image was showing through the walls and ceilingThe seams are popping out with nails showingWe took it back to our dealer where they took multiple pictures and sent them to Forest RiverThe dealer said they had never seen anything like it beforeWe waited for the reply from Forest RiverNow mind you we are NOT full timers in our RVWe use it to months per yearThe answer we got from Forest River was ridiculous They denied the claim as warranty had expired and said our problem was environmentalMoisture caused it as well as smoking or cooking or bothFirst how did moisture get in it? Secondly neither I nor my wife smokeThirdly, we cook outside as often as possibleBut why have a kitchen if we cant use itWe expected Forest River request us bring the rig to them for an actual visual and inspectionThis did not happenIt appears that Forest River only stands behind their product as long as warranty is in effectAfter that the consumer is stuckWe feel this problem was created at the factoryObviously Forest River does not care about their customersWe literally feel that the rig is falling in on us and Forest River doesnt give a damn We paid lots of money for this rig and are so very disappointed in the quality and response we received from the factorySo again I state: BUYER BEWAREif a company wont stand behind their product after warranty expires DONT BUY IT!
regards to Coachman Catalina Camper [redacted] number [redacted] We purchased this Catalina in April from Country RV in Chippewa Falls WI We normally start our camping in early May but due to the weather the first time we were able to go out was Memorial Day weekend This was a very disappointing weekend It all started out when we put the slide out we could see right outside as there was a big gap between the slide and the wallWe did not know what to do with this as we could not find the issue so I had to stuff a sock in the gap so we had no bugs in the camperIn the morning when I took my first shower was so dissearting Needless to say when the shower was done there was water running out into the hall in the dining/living room area My husband had to take the panel off that held the faucet on as the water would not stop running even after the faucet was off Finding that the connections for the faucet to the water lines were not tightened on the faucet and water was running out down the back of the shower across the floor Then later in the day we were going to use the outside faucet and come to find out there was water running out of that before we even used it That would not shut off as the water was leaking from the top spout on the hose That just leaked all weekend as we could not get it to shut off The more that we went in and out the doors they became harder and harder to close as we could see that they needed adjusting as the door was hitting the side of the frame Which took the finish off the door frame Also as the day went on and we had to get food from the frig (I always keep a thermometer in the frig) it was not cooling down it stayed at 45-degrees this was very concerning as I did not want my food to spoil I ended up putting some of the food in a cooler as to make sure it would keep The second day of the camp out I thought I should check were we were at with the tanks as I had taken a shower and did a couple batches of dishes and the gray water still read empty It was not Well then the second morning we had to cook inside so I turned on the stove turned the clicker to light the stove and the knob came right off in my hand Broke Had to use a lighter to light the stove Well after this disappointing weekend we had to take the camper back to the dealer to be repaired Which is a hour drive Before we took it back we thought we should make sure that the other components of the camper worked so we tried everything and found that when you put water in the tank and used the pump all it did was spit and sputter so that also needed to be addressedThey were very gracious and indicated that they would take care of everything We told them that we need the camper for a trip the last weekend in June That was not a problem When we came and picked up the camper it was a very disappointing experience at the dealership But that is an issue with the dealer ship But they indicated that all the issues were fixed They explained that the faucet was not properly attached which we knew so they repaired that and caulked that back up which looks terrible They indicated that the pump was put in backwards that is why it would not pump They indicated that the grey tank light was not connected properly They indicated that they put in a new temperature sensor for the frig They adjusted the doors so they fit properlyAnd they took care of the water leak on the outside it needed washers in the connection They also indicated that the gap on the slide was taken care of They put on a new clicker button on the stove So as per the dealer ship all issues were repaired When we got to the campsite we set up and put out the slide and low and behold the gap was bigger than it was before How stupid they took three screws and screwed up the plate that was to slide in and out with the slide Needless to say we still had to put a sock in it We called the dealership and they just indicated that we would need to bring the camper back to them Another trip Our next camp out was to LaCrosse about hours away We still have the gap in the slide and we were told by fellow campers that we had no running lights So we discovered that the fuse was blown in our truck so we put a new fuse in hooked up the camper and bang the fuse blew right out Well another trip back to the dealership to find out we had to sit there and wait hours for them to take all the lights out at the top of the camper and check each one of them He eventually pulled on the wires and must have janked the wire out of a staple that had caused the short So they had to caulk all the lights back up Also at that same time had to replace the molding around the doors as it was bulging and coming off Finally home again Then we went camping with our son for his birthday and we used the shower again and I realized that there was water on the floor coming from under the shower So we took the bottom panel off and water was dripping from where the screws hold the shower frame to the bottom of the shower Well needless to say we caulked that up ourselves as we did not want to run to the dealer ship again When we return from camping we always park our camper by the garage and plug it in so we do not need to take the food out and we are ready to go As I put the linens back in from being washed and put other things out in the camper I always check to make sure the frig is workingWhy I do not know Well I Had checked the frig on Sunday as I needed to use an item from there and it was fine But then when I came to put the items in the frig on Thursday to go camping on Friday it was degrees in the frig and everything was thawed out in the freezer Spoiled This was very upsetting I cleaned out the frig and we tried to trouble shoot but found when it tried to light it would switch to the gas mode and would not ignite just a strong gas smell We just turned it off Called the dealer and they stated you will have to bring it back to the dealer ship to have this looked atAnother mile trip After the last trip to the dealership called the warranty rep left a message in regards to the additional needed repair on the slide that now had smears of caulk on That was September no response sent an email October Still no response finally called again today and had to leave a voice mail again I would say this is a company that stands behind their quality product NOT Hope to resolve the issues and seriously looking at trading it in and going with a different company We had planned on retiring with this camper as it does have a wonderful floor plan Please be ware when you purchase a coachman catalina
Buyers beware!! Poor quality product and even worst serviceI have a Cardinal, almost every appliance, air conditioners have been replaced, workmanship on interior and exterior flawed, bad glueAppears no product quality being doneFactory has been useless in any help askedWarren Buffet should be ashamed that his company is producing this type of product and serviceContacting company was worthlessSlideout won't work properly and they won't helpStuck in Oregon, could be worse
We had a terrible experience buying a Forest River Shasta Revere 30th travel trailer from Mentor RV in Madison ohioOn our first trip we discovered the air conditioning unit wasn't big enough to handle the size of the trailer We were told by Mike and Eileen at Mentor RV that the AC unit was fine and we would have to live with itOr Mike suggested buying another AC unit and running an extension cord out of the windowNeither response was acceptable After a month of rude unprofessional treatment from these representatives we were told we could spend $for a larger AC unitWe had no choice but to pay the money as the unit was unusable the way it wasIf they would have had conflict resolution skills to begin with, we could have avoided all the unpleasant interactionsAs a result we will never deal with again or recommend Mentor RV to anyone
Buyer bewareForest river cwill not stand behind their productWe purchased a cedar creek new.warranty expired in January we noticed that the frame image was showing through the walls and ceilingThe seams are popping out with nails showingWe took it back to our dealer where they took multiple pictures and sent them to Forest RiverThe dealer said they had never seen anything like it beforeWe waited for the reply from Forest RiverNow mind you we are NOT full timers in our RVWe use it to months per yearThe answer we got from Forest River was ridiculous They denied the claim as warranty had expired and said our problem was environmentalMoisture caused it as well as smoking or cooking or bothFirst how did moisture get in it? Secondly neither I nor my wife smokeThirdly, we cook outside as often as possibleBut why have a kitchen if we cant use itWe expected Forest River request us bring the rig to them for an actual visual and inspectionThis did not happenIt appears that Forest River only stands behind their product as long as warranty is in effectAfter that the consumer is stuckWe feel this problem was created at the factoryObviously Forest River does not care about their customersWe literally feel that the rig is falling in on us and Forest River doesnt give a damn We paid lots of money for this rig and are so very disappointed in the quality and response we received from the factorySo again I state: BUYER BEWAREif a company wont stand behind their product after warranty expires DONT BUY IT!