We purchased a Sierra park trailer 403RD, as a winter retreat, because of Covid we have hardly used it, but are now back this winter. Since arriving we have fixed fixed fixed, blinds, lighting, more importantly 3 water leaks. As warranty is up we did ask for assistance with one water leak but we’re turned down, with minimal to no consideration. Since Forest River says customer satisfaction is their number one priority, this has been disappointing to say the least.
MY NAME IS DALLAS W I HAVE A FOREST RIVER VILLA CLASSIC THE A/C WENT OUT MONTHS AGO IT'S UNDER WARRANTY AND IS NOT FIXED I GET THE RUN AROUND BY a guy named micah k Forest rover park models are poorly built They are not holding up there end of this I have babies who are on the road with me while I'm traveling
My wife and I purchased a Sabre Silouhette from Forrest River in Dec This has been the worst purchase we have ever madeSince purchasing this trailer it has been in the shop more than in my storage facilityWe have had repeat problems(major) problemsShower leak addressed times , water pump and city connection addressed times, A/C improperly connected the list can go on and onwarranty reps in years I've had to deal with and explain my issues over and over Their warranty process takes several weeks if not months to approvedI am still waiting for an awning to be replaced that was ordered in October 2016.No one in management will return callsI would never recommend a purchase from this company
We ordered a brand new Sierra select 357trip from a dealer here locally we special ordered this trailer to have all the options we wanted includedWe received the trailer on or around April 22nd we were so excited to have our dream trailer actually wondering if we had bought too nice of a fifth wheelWe took delivery of the trailer and all was great towed the trailer to our home and shower family and friendsThe trailer then sat on the side of our home for around a week, but the trailer was to long for our rv pad and so to accommodate our trailer we decided to move it next door to my inlaws rv padWe hooked the trailer back up to the same truck we towed the trailer home with towed it around the block as to get it facing the correct direction to back it onto the rv padWe started to back the trailer up with the help of my father in law when he noticed smoke coming from the front of the trailer he stopped me right away to check the sourceAs I approached the pin box on the trailer I noticed smoke coming from inside the box and found wiring to be burning and starting to ignite we then at that point lifted the front baggage door to check the battery at this point we were instantly emerssed in a cloud of dense smoke this is the point we found the inside of the baggage compartment to be on fire as wellInstantly wanting to put the flame out I went to grab the fire extinguisher out of the trailer, and when I depressed the plunger the extinguisher would not workI then started for the hose and my father in law continued to mess with the extinguisher eventually getting it to work enough to put out the flameAt this point we entered the inside of the trailer to find the entire interior full of smoke as wellI put the slide out and entered the upper bedroom to find major amounts of smoke Determined through my inspection there was no fire inside the trailer just dense smokeAt this point as the situation became less high alert and we both realized the smoke detectors in the trailer never went off during all of thisThis discovery is one of the most disturbing parts cause if my wife and our two small children would have been asleep in the trailer we may have never got out aliveAt this point I called the dealer and they assured me that everything was going to be ok and that forest river stands behind the quality of their productThe next morning the trailer was taken back to the dealer to get instructions from forest river on what to do to remedy the situationAt this point in my complaint I would like to remind that this $+ fifth wheel was maybe 2-weeks old and never even been slept inForest river then instructed the dealer to replace all the burnt wiring and have smoke treatment if neededNot do whatever is needed to get this brand new trailer to brand new condition or if unable to accomplish that offer a replacement or compensation for the lossI then called scott in the warranty dept at forest river and was told by him that they would be unable to do anything more then they were going to, and there was no way to replace or make rightI then recived a number for a Curtis and called and left messages with no return call of any kindI fully expect a replacement trailer so that I can have the brand new trailer I paid $for and not some fire damaged smoke filled trailer that we don't feel safe using
We purchased a Cedar Creek Hathaway 5th wheel and now have severe paint fading on the front and rear cap and below rear window Contacted Forrest River over the New Year with Pictures and was emailed a form with an amount that is well below what it will take to repaint the unitI sent email to the customer care rep to discuss further and send an estimate to show that this would not cover a third of the cost here in Texas, I was told (by email only) it was only a good will jester and my unit had to have "Special Care" unbeknownst to me regular hand washing, waxing and maintenance is not enough I left two messages by phone on 1-20-for Kelly Ware and have not heard back still There is only a recording to leave messages when you call the number listed It is amazing to me that we have an $85,unit that they will not stand behind their product and own up to faulty materials They have since changed the materials and the rep for the company said they had that right to do so as a companyGlad they have since my model which is under two years old looks like it is 10yrs oldI just want what I feel is the right thing to be done We purchased this RV in good faith and I expect the produce to last longer than an months
MY NAME IS DALLAS W I HAVE A FOREST RIVER VILLA CLASSIC THE A/C WENT OUT MONTHS AGO IT'S UNDER WARRANTY AND IS NOT FIXED I GET THE RUN AROUND BY a guy named micah k Forest rover park models are poorly built They are not holding up there end of this I have babies who are on the road with me while I'm traveling
My wife and I purchased a Sabre Silouhette from Forrest River in Dec This has been the worst purchase we have ever madeSince purchasing this trailer it has been in the shop more than in my storage facilityWe have had repeat problems(major) problemsShower leak addressed times , water pump and city connection addressed times, A/C improperly connected the list can go on and onwarranty reps in years I've had to deal with and explain my issues over and over Their warranty process takes several weeks if not months to approvedI am still waiting for an awning to be replaced that was ordered in October 2016.No one in management will return callsI would never recommend a purchase from this company
We ordered a brand new Sierra select 357trip from a dealer here locally we special ordered this trailer to have all the options we wanted includedWe received the trailer on or around April 22nd we were so excited to have our dream trailer actually wondering if we had bought too nice of a fifth wheelWe took delivery of the trailer and all was great towed the trailer to our home and shower family and friendsThe trailer then sat on the side of our home for around a week, but the trailer was to long for our rv pad and so to accommodate our trailer we decided to move it next door to my inlaws rv padWe hooked the trailer back up to the same truck we towed the trailer home with towed it around the block as to get it facing the correct direction to back it onto the rv padWe started to back the trailer up with the help of my father in law when he noticed smoke coming from the front of the trailer he stopped me right away to check the sourceAs I approached the pin box on the trailer I noticed smoke coming from inside the box and found wiring to be burning and starting to ignite we then at that point lifted the front baggage door to check the battery at this point we were instantly emerssed in a cloud of dense smoke this is the point we found the inside of the baggage compartment to be on fire as wellInstantly wanting to put the flame out I went to grab the fire extinguisher out of the trailer, and when I depressed the plunger the extinguisher would not workI then started for the hose and my father in law continued to mess with the extinguisher eventually getting it to work enough to put out the flameAt this point we entered the inside of the trailer to find the entire interior full of smoke as wellI put the slide out and entered the upper bedroom to find major amounts of smoke Determined through my inspection there was no fire inside the trailer just dense smokeAt this point as the situation became less high alert and we both realized the smoke detectors in the trailer never went off during all of thisThis discovery is one of the most disturbing parts cause if my wife and our two small children would have been asleep in the trailer we may have never got out aliveAt this point I called the dealer and they assured me that everything was going to be ok and that forest river stands behind the quality of their productThe next morning the trailer was taken back to the dealer to get instructions from forest river on what to do to remedy the situationAt this point in my complaint I would like to remind that this $+ fifth wheel was maybe 2-weeks old and never even been slept inForest river then instructed the dealer to replace all the burnt wiring and have smoke treatment if neededNot do whatever is needed to get this brand new trailer to brand new condition or if unable to accomplish that offer a replacement or compensation for the lossI then called scott in the warranty dept at forest river and was told by him that they would be unable to do anything more then they were going to, and there was no way to replace or make rightI then recived a number for a Curtis and called and left messages with no return call of any kindI fully expect a replacement trailer so that I can have the brand new trailer I paid $for and not some fire damaged smoke filled trailer that we don't feel safe using
We purchased a Cedar Creek Hathaway 5th wheel and now have severe paint fading on the front and rear cap and below rear window Contacted Forrest River over the New Year with Pictures and was emailed a form with an amount that is well below what it will take to repaint the unitI sent email to the customer care rep to discuss further and send an estimate to show that this would not cover a third of the cost here in Texas, I was told (by email only) it was only a good will jester and my unit had to have "Special Care" unbeknownst to me regular hand washing, waxing and maintenance is not enough I left two messages by phone on 1-20-for Kelly Ware and have not heard back still There is only a recording to leave messages when you call the number listed It is amazing to me that we have an $85,unit that they will not stand behind their product and own up to faulty materials They have since changed the materials and the rep for the company said they had that right to do so as a companyGlad they have since my model which is under two years old looks like it is 10yrs oldI just want what I feel is the right thing to be done We purchased this RV in good faith and I expect the produce to last longer than an months