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Forest Springs Family Dental

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Reviews Forest Springs Family Dental

Forest Springs Family Dental Reviews (6)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I decline the offer to meet but I will offer to pay 50% of the charges to close this complaint so both parties may move on.
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

I have reviewed the complaint that you received from my patient, *** ***The patient had been advised by both myself, the hygienist that is in my employ, and the periodontist that a "routine cleaning" is not recommended for his severe periodontal diseaseWe reviewed this recommendation prior to
the services being providedHe has been informed that he should be receiving periodontal maintenance on rotating schedule with my office and the periodontist, every months, in order to prevent further disease progression. I appreciate your help in resolving this complaint.Please let me know if I can be of any further assistance in this matter.Sincerely, *** ***, DMD

I will agree to accept 50% of outstanding charges for Mr*** ***, as he requested in his responseI have sent him a statement showing a 50% discount. Sincerely, Dr*** -- *** W***, DMD LaGrange Rd Louisville, KY ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
I have not seen any correction made to the amount of which I'm am being billed as I didn't agree to any of the charges brought forth to me and was not presented with an explanation of charges if any before any service was performed. My only debt is $4 to forest springs family dental and that is what the charges need to reflect
Regards,
[redacted]

I have received the response from Mr. [redacted]. I have two employees (f[redacted]t desk assistant and hygienist) that recall the conversation with Mr. [redacted] and his wife. They informed the patient and his wife that he was scheduled for periodontal maintenance service and that it would not be covered by his insurance. I am sorry if there was a misunderstanding about the recommended treatment and corresponding costs. I would be happy for Mr. [redacted] to come to the office to discuss this matter, in effort to come to a resolution.Sincerely, Dr. [redacted]

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Address: 12466 La Grange Rd, Louisville, Kentucky, United States, 40245-1901

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