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Forest Women's Center

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Forest Women's Center Reviews (4)

I have been going to this office for 8 years and have always had a pleasant experience, from the front to the nurses and midwives. I always recommend this office!

Review: [redacted]I started to see Forest Women's Center in January 2014 from which I never received a bill through the end of my care in May 2014. I received a collection notice through the mail on June 26th from [redacted], Inc in the amount of $74.98. I immediately called them and asked who is the company behind the collection, CMG Womens Center (formerly Forest Women's Center). I explained that I have never even received a bill from the company nor have I received any phone calls stating that this amount would be sent to collections. I immediately paid the bill. I contacted Forest Women's Center next and even told them that I haven't received any bills from them or any phone calls. I then stopped by the facility and picked up a copy of my account and was given a phone number to call regarding the account, [redacted] Customer Service ###-###-####. The women on the phone was not able to pull up my information so I had to turn around and have the receptionist at Forest Women's Center provide the lady my account number. Finally, we were on track to have some type of resolution. After explaining, yet again, that I had never received any type of bill, the woman stated 5 had been mailed. I further explained that I have received all of my normal bills through the mail, even those from my new pregnancy care facility. She asked if I wanted to pay the amount on my account; of course, I said yes. I stated if I had received any bill what-so-ever I would have paid the full amount as I did while I was speaking with her. I asked her to send me a copy of the bills once more to my billing address and to send a copy of my receipt to my former address C/O [redacted]. She said that the information would be sent that day; June 27th. I actually received the requested information at both addresses on July 3rd; the letters were not postmarked until July 2nd. I contacted the United Postal Service on June 27th to begin an investigation as to the whereabouts of these "missing" bills; case #[redacted]. The US Postal Service representative contacted my 24-hours later with the results of the investigation. He said that they have not received anything from [redacted], there has not been anything that was Returned to Sender, that [redacted]'s billing machines comply with that of the US Postal Services, and he stated that "they ([redacted]) just hasn't sent the bills to you!" This confirmed my suspicion of [redacted] just not sending me the bills. This type of service/practice is completely unnecessary and highly uncalled for!Desired Settlement: I want [redacted] to adjust my credit and any negative information from this transaction to where it was before this bill was sent to the collection agency. I would also like a letter of apology and a reason for why these bills were not sent to my billing address as I clearly have been receiving my mail when it is actually sent to me. This entire experience has made me not want to ever deal with [redacted] in any way what-so-ever; this means that I will happily drive to [redacted] or Roanoke [redacted] to have any [redacted] issues dealt with. I have never received such poor care from a facility as I have received from [redacted]!

Business

Response:

After review of the account it was found that an address update had not occurred. This address has since been updated to what the patient requested on June 27, 2014 when she spoke to our customer service representative. We spoke to the patient directly and confirmed that the issue had been resolved and that the correction on the credit report would appear in approximately 30 days. Patient was appreciative of the call and did not request an apology letter during the conversation.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I asked for a letter of apology and reason for why I did not receive the bills. I still expect to receive this letter so I may have it for my records. I was not asked by [redacted]'s representative who contacted me if I still wanted such a letter; therefore, I was under the assumption that I would still receive it. After reading the resolution, I am disgusted that the letter would not be sent out. I fully expect to receive a letter of apology, the reason why the bills were not sent out, and what steps are being taken to resolve the issue. I provided Forest Women's Center my updated billing information at the time the services began. They have a copy of my insurance information which has my current billing address. The representative stated that these bills were being sent to an address that I have not used for almost 10 years; absolutely ridiculous!

Send me the letter.

Regards,

[redacted])

Business

Response:

A letter was sent to address the complaint, per the complainant's request. Please let us know if there is any further action required. Thank you!

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As of Sunday, August 3rd, 2014, I have not received such letter nor have I received compensation for the amount that went to collections (which I was told would be credited back to me). When can I expect to receive the letter and credit?

Regards,

[redacted])

Business

Response:

Thank you for contacting us for an update. The letter was deposited in the mail room on July 28th to be processed and should have been received early the following week. The letter communicated that the complainant should allow 30 business days to have the issue removed from their credit. Please let us know if there are any further questions. Thank you.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As of today, August 19th, 2014, I have not received the letter of apology to my address of [redacted]. I request that another letter be sent immediately. You may even send the letter to the other address you have on file: [redacted]. I received the check on August 11th to the address of [redacted]. Please recheck my records to see if my primary address has indeed been updated to [redacted]. This continues to be a nuisance and it will not be resolved until everything has been met as promised.

Regards,

[redacted])

Business

Response:

We sincerely apologize for the delayed delivery of the letter. A certified letter with return receipt request has been sent to the specified address. Also, we have been in contact with the complainant and have verified the address that she has requested to be listed as the primary address. Thank you for your assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Have received the letter.

Regards,

[redacted])

I have been coming to this practice for about 8 years, I have not had any problems at all. All the midwives and nurse practitioners are always kind and helpful. I would recommend this practice to my friends and family for any service they provide.

Review: My son's cell phone [redacted] (had number for over 10 years) receives NUMEROUS calls daily asking for the Forest Women's Center. When I checked before and spoke w/ Centra, they were supposed to address this issue. I spoke with a caller today and he stated he got my son's cell number from a website. If you google, Forest Women's Center, there appears to be a site (old webpage) that MANY patients still use to contact this division of Centra. [redacted]l is the link. It also appears that the Revdex.com has my son's number linked to Forest Women's Center- [redacted] with whom I spoke on the phone was to email Centra to have this corrected.

Note: If you click on the Centra Forest Women's Center link, the correct [redacted] number is there. UNFORTUNATELY, either Forest Women's Center is not telling their patients the correct number or deferring them to an invalid (old) website.Desired Settlement: I do not want an apology. I simply want my son's number to REMOVED from the website and UPDATED to the correct [redacted]. The business should contact me when this has been completed. If this website is no longer controlled by either Forest Women's or Centra, it will need to be taken down.

Business

Response:

To: [redacted]Subject: Complaint Regarding URL - Forest Women's CenterCentra has attempted to contact the owner of the outdated website; [redacted] for several months now. He left our community 8 years ago, and did not remove the URL prior to his move. After contacting his current facility, it has come to our attention that he is ill, and not capable of removing this URL. After reaching out to the domain host, they said they are unable to process my request without the permission of the owner. We are not in any way shape or form advertising this number, nor have we for over 10 years. Because of the circumstances we have outlined, this matter is out of our control. Thank you for your attention to this.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] responded with the below statement:Centra

has attempted to contact the owner of the outdated website; [redacted]

for several months now. He left our community 8 years ago, and did not remove

the URL prior to his move. After contacting his current facility, it has come

to our attention that he is ill, and not capable of removing this URL. After

reaching out to the domain host, they said they are unable to process my

request without the permission of the owner. We are not in any way shape

or form advertising this number, nor have we for over 10 years. Because of the

circumstances we have outlined, this matter is out of our control.

After contacting his current facility, it has come

to our attention that he is ill, and not capable of removing this URL. After

reaching out to the domain host, they said they are unable to process my

request without the permission of the owner. As I have stated previously, I was in contact with Forest &Centra, notably Ms. [redacted]. I even have a saved voicemail message from her back in Dec 2015. No additional phone call or email was sent by her about the 'illness' or even any contact of this former associate. As the IT Department of Centra can attest, a URL is not arbitrarily maintained for over a decade- FREE OF CHARGE. Obviously, this pages(s) are being paid for by someone in the [redacted] Household if the associate is unable to to have this removed (which is somewhat doubtful. If they can pick up a phone or email, they can easily have this discontinued). If they are in touch with the former associate or someone at Forest is aware of them, then they can contact someone else at the family to have this removed or updated for the associate due to their illness.We are not in any way shape

or form advertising this number, nor have we for over 10 yearsThis is somewhat an incorrect statement. Numerous people, clients or patients of Forest, 'google search 'the facility prior to calling. I have confirmed this. As the page, www.[redacted].com, DIRECTLY references the facility, and as the facility is part of the Centra group, it is the responsibility of said group to acquire any business related domains that are to be used for the purpose of business or client contact. Or have them REMOVED. As this is the 2nd choice under a standard web site for Forest Womens, that becomes a problem when patients are UNABLE to correctly contact the facility due to invalid information. Is the facility themselves referring to the web for contact information (incorrectly), are the patients not being notified at their appointments, or is this just an issue for new patients looking for the facility? I ask as the Revdex.com themselves had my son's cellular number in their system for Forest INSTEAD of the correct number. That raises a few flags as well does it not.Because of the

circumstances we have outlined, this matter is out of our control. This final statement is completely unacceptable and frankly lazy in regards to troubleshooting/ addressing the issue. I will NOT have my son's number disconnected or changed because of a 'possible' TYPO (highly unlikely- due to both a website AND Revdex.com previous reference). Unlike that statement, I have maintained friendliness with callers as I have nicely directed them to the appropriate number when my son's phone was incorrectly called. Not that I have to, but because it is the right thing to do. I implore the Revdex.com to make Forest and Centra, try again to contact the 'ill' party or their family to have this removed or updated.

Regards,

Business

Response:

The website was updated by somone on January 4, 2016. The phone number is no longer reflected on the website.

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Description: MIDWIVES, HEALTH & MEDICAL (GENERAL), NURSES-PRACTITIONERS

Address: 2007 Graves Mill Road, Forest, Virginia, United States, 24551

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