10/11/2014Revdex.com,We understand [redacted] ' feelings here; however we believe that after reviewing all the facts and evidence that the accusation is for the following reasonsFirst we will agree that we did in fact perform an oil change on her ***- [redacted] declined the visual courtesy inspection so any existing issues could not be known- I have watched and offered for [redacted] to watch as well, the video evidence of the oil change where the oil is being drained, and new oil being installed in the car [redacted] witnessed this being done- Since the oil was installed using a pour container with a spout and not an oil gun there is no way that 9+ qts were installed in the car since the max the pour container will hold is ~qtsIf quarts were in the pour container the tech would have had to use a large funnel to fill the engine with oil as well as using both handsNeither of which was done for the filling of the vehicles' engine- Only one pour container of oil was poured into the car- After the oil change the vehicle has over 1,miles on it since we changed the oil.My insurance adjuster said that it was not possible for the car to go 1,400+ miles on 9+qts of oil[redacted] rep also stated that with over 9+ qts of oil that the car would not have made it yards, let alone 1,400+ miles.A [redacted] technician also said the same thing as the GM contact.Even though I feel for [redacted] and do not believe that she is intentionally trying to scam for a new engine, I have no doubt that someone else did put oil in the car, We are 100% not guilty of the complaint issued by [redacted] and the evidence clearly proves that we are not guiltyTherefore, we will not be replacing her motor for free.Sincerely,Nicholas W President: Forestville Auto Repair Inc
10/11/2014Revdex.com,We understand [redacted] ' feelings here; however we believe that after reviewing all the facts and evidence that the accusation is for the following reasonsFirst we will agree that we did in fact perform an oil change on her ***- [redacted] declined the visual courtesy inspection so any existing issues could not be known- I have watched and offered for [redacted] to watch as well, the video evidence of the oil change where the oil is being drained, and new oil being installed in the car [redacted] witnessed this being done- Since the oil was installed using a pour container with a spout and not an oil gun there is no way that 9+ qts were installed in the car since the max the pour container will hold is ~qtsIf quarts were in the pour container the tech would have had to use a large funnel to fill the engine with oil as well as using both handsNeither of which was done for the filling of the vehicles' engine- Only one pour container of oil was poured into the car- After the oil change the vehicle has over 1,miles on it since we changed the oil.My insurance adjuster said that it was not possible for the car to go 1,400+ miles on 9+qts of oil[redacted] rep also stated that with over 9+ qts of oil that the car would not have made it yards, let alone 1,400+ miles.A [redacted] technician also said the same thing as the GM contact.Even though I feel for [redacted] and do not believe that she is intentionally trying to scam for a new engine, I have no doubt that someone else did put oil in the car, We are 100% not guilty of the complaint issued by [redacted] and the evidence clearly proves that we are not guiltyTherefore, we will not be replacing her motor for free.Sincerely,Nicholas W President: Forestville Auto Repair Inc