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FORETHOUGHT.NET Reviews (1)

Initial Business Response /* (1000, 14, 2015/11/15) */
It is the position of FORETHOUGHT.net that Team *** complaint is completely without merit
On May 13, 2014, Team *** signed a service agreement specifying a month service term, for telephone and high speed Internet servicesAs
our services require significant capital expense to deploy on behalf of our customers, our contract does not allow penalty-free early service terminations
It must be noted that these conditions and terms are customary in the telecommunications industry, because ALL telecom companies have to expend significant capital to turn on new customersBoth the contractual term commitment, as well as the pricing being charged to Team *** are customary and competitive, for the specific type (enterprise-class T1-based) of service, with redundant circuits and 4-hour repair SLA
Team *** even admits in their complaint that the service has been working per contract
That contract was signed by them after extensive deliberation with the advice and counsel of an independent consultant
Their complaint seems to be only that they can get something less expensive now!
That they now have available to them a cheaper option does not allow them to breach the contract they signed - buyer's remorse months later is not considered a valid reason for penalty-free cancellation in the service agreement Team *** signed
All that said, *prior* to Team *** filing its complaint with the Revdex.com, FORETHOUGHT.net had extended to Team *** options for modifying their service agreement with usThe same terms for modifications are routinely accepted by other customersWe work to accommodate customer needs while ensuring we maintain our business' need for a return on capital
In short, Team *** is acting in bad faith, attempting to use this Revdex.com complaint to put inappropriate pressure on FORETHOUGHT.netI encourage Team *** to review the proposal we had already sent, and enter into dialogue on a path forward, instead of trying to use the Revdex.com to bully us

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Address: 2347 Curtis St, Denver, Colorado, United States, 80205-2627

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