Forever 21

Terrible customer experience, as I placed an order earlier in the week with no problem, and then did a second order on Cyber Monday It gave me a confirmation email, and then authorized the funds on my card The next day, I received an e-mail that the order was canceled (the card on my account had an outdated month/year expire) So I called as soon as I could that evening, and just wanted to have it processed (with the SAME card, just updated expire year/month), but was told that I could not retain the discount! And they did nothing to try and connect me to a supervisor, even though I asked to speak to one I stated if I could not get my order placed with the discount, that I wanted the authorization reversal to be expedited All I was told was to call headquarters: 213-741- Will be called them - will make sure as many people hear about this as possible

I never want to speak to that customer service department they were the ones that gave me a hard timemy orders were both online..I was short shpped and received items boken and when they forgot to put a shirt in they wanted to charge me to reship when it was not my faultthe best they could do was charge half shipping..it was your errormy chain arrived missing stone had to pay to repair and my pearl was off the ring had to glue itI ORDERED THIS ITEM TO WEAR FOR AN OCCASION..WELL THAT OCCASION PASTALSO INCLUDED IS GIFTS FOR A PARTY THAT IS COMING UPI AM QUITE UPSET THAT EVERY TIME I CALL THEY KEEP SAYING ITS BEING PROCESSED I ORDERED ON DECEMBER 1ST ON DECEMBER 3RD I GOT AN EMAIL THEY ARE SORRY AND ARE FILLING AN OVERWHELMING AMOUNT OF ORDERSI CALLED ON DECEMBER 5TH THEY SAID IT IS BEING PROCESSED AND JUST WAITING FOR A LABELI CALLED BACK AGAIN BECAUSE I SAW NO ACTIVITY ON DECEMBER 9TH AND THE GIRL APOLOGIZED AGAIN AND SAID IT SHOULD BE GOING OUTTHEN TO ADD INSULT TO INJURY I GET AN EMAIL ON DEC 12TH SAYING THEY WILL GIVE ME PERCENT OFF AND FREE SHIPPING TO USE BY DECEMBER I CANT GET MY ITEMS NOW AND YOUR GIVING ME TILL DECEMBER 31ST? I WANT TO ESCALATE THIS POOR CUSTOMER SERVICE AS THIS IS MY THIRD EMAIL AN NO ONE EVERY REPLIES TO THE EMAIL I SENDI WILL BE CALLING AND SPEAKING TO MANAGEMENTSOMEONE THERE NEEDS TO FOLLOW UP ON THESE ISSUESTHIS IS HORRENDOUSi WANT TO BE COMPENSATED FOR MY TIME EFFORT AND INCONVENIENCEWHY SHOULD I ORDER THRU YOUR COMPANY IF I HAVE TO GO TO A STORE TO BUY SOMETHING TO WEAR TO A PARTY AFTER I ORDERED ITEMS FOR THIS OCCASIONTHIS IS NOT A WAY TO RUN A BUSINESSVERY UPSET OH AND WHEN I RECEIVED THE ITEMS IT WAS SHORT SHIRT THAT THEY WANTED TO CHARGE ME FOR SHIPPING I SAID FORGET IT YOU DID NOT PUT ITEM IN AND YOU WANT TO CHARGE ME SHIPPINGSTILL DID NOT RECEIVE MY CREDITALSO THE NECKLACE WAS BROKEN HAD TO GLUE STONES IN AND THE PEARL RING WAS MISSING THE PEARL I FOUND IN BOX AND HAD TO GLUE THAT TOO.I can go on and on but this is really consuming my whole holiday it was so unprofessional

I recently purchased two dresses from Forever to take home and try for options to wear to an eventNeither worked, and when I went to return them, I was told they only allow store credit or exchange -- they do not give refundsWHAT? I don't understand a business today not offering a refund to customers, especially when you return an item less than a week after purchase, with the receipt, and tags still on the garmentI was so annoyed by this, and the fact that it's not mentioned by EVERY person at the checkout counter before you buy, that I called the customer service departmentIf you're going to have a return policy this ridiculous, you should be able to tell every customer the exact reason why, but no one who works there seems to know
The guy I spoke to in customer service, got snarky and said, "Why don't you look at it this way, if you have a business..." and I interrupted and said, "My family does own a business, and we let customers return things and get their money back." I was definitely not happy, but when the guy got an attitude with me, it didn't helpHe then said, "Maybe you should ask about returns before you check out." Way to show your service to the customerAnd why would I ask? Every other store I go to lets me return things and get my money back! Maybe what should actually happen, is that your employees be mandated to tell every consumer that checks out, what a horrible policy they have on returnsMore to the point, I was also about to buy jewelry, which is not always an item stores take back, so I asked the girl at checkout if jewelry was returnable, and she said, "No, jewelry is final sale." But she never thought to inform me of the return policy on clothes? RiiiiiightI also discovered they'll refund you if you buy online, but not in the store? That makes zero sense, and is so dishonest of a company to work this wayNevermind being a ridiculous policyIf you can't tell me why you won't give me my money back when I've returned a perfectly good item to you, why would I want to use your nonsense store credit or shop with you again? I won't

This company has the worst customer service Their return policies are ridiculous If you order an item onlilne and need to return it you have to mail it back You cannot return it in store Returning most items seems to be imossible and they won't refund shipping even if they messed up the order on their end My daughter ordered a sweater online, She ordered a small but when it came it was way too big for her I don't know what their definition of small is but it looked like a large When I called to return the item I was told that I would have to pay shipping on the return because they shipped the right size Their employees are very rude and not helpful at all

I was waiting for a promotion on some items that I really wanted and when the promotion came I was so happy and ordered everything from forever21.com on Sept Now on Sept I get an email saying my order is cancelled, apparently because I entered my cellphone in my billing information instead of my home phone
So I call the company thinking I'll make the payment again with them and get my orderBut noOnce they cancel the order they can't reinstate it, and if you order again they won't give you back the promotion you had, what a scam!!! I tried talking to a supervisor but "one is not available"Now I am a very UNHAPPY customer!!! Why don't you call me before cancelling the order to try to take the payment again? Why can't you apply the same promotion if you already did cancel the order, by manually adjusting the bill on a new order? Because NO ONE CARES! The *** you speak to don't give a ***
I WILL NEVER AGAIN ORDER FROM HERESave your nerves and shop somewhere else because this company has no respect to their customers and will not offer you any solutions, they just repeat the same bs like a broken record! I'm fuming

This company does not give nor understand customer serviceI placed an order online during the weekend because they were offering free shipping on all itemsI had a lot of trouble placing my order and received error messages that said they could not ship to my addressI was placing my order with PayPal and suddenly I received a confirmation number on the website that my order was placedToday I noticed I had only received a confirmation email from PayPal but not one from ForeverI contacted Foreverand they informed me they cancelled my order because the funds would not go throughI let them know I have a confirmation email from PayPal stating that I authorized the funds to be sent to Foreverwhen they process my orderOverall, they said to reorder the item I wanted and that they would not give me free shipping because it was PayPal's fault and partially mineI asked to speak to a supervisor because the representative repeated multiple times that we were just going in circlesShe said her supervisor would say the same thing she did so I told her that was fine I wanted to talk to the supervisorShe put me on hold a few seconds and told me her supervisor was busy and to call backI asked for her name which she gave and also her locationShe told me she was in the Philippines and I asked her to go ahead and transfer me to someone in the United States because she was unable to understand that it was not PayPal or my mistakeI asked several times and she would just keep saying I cannot transfer you can I help you with something elseThis company is extremely unprofessional and does not have any customer service skills

I placed an order with F21 online on 11/11 to be shipped to a store. They guarantee that it will be delivered in 7 -10 business days. After not receiving no correspondence about my packaged after the 10th day it said it shipped, I contacted customer service. I was told there was no update on my package and they couldn't see what was going on to call back after the Holiday. I call back again on 11/25 and spoke with an agent that said my package was lost and since it was there fault they would process my refund. Today on 12/1 I got an email saying my package was delivered to the store, so I call customer service yet again and ask them whats going on. They tell me I can go pick up my package, I said no it's suppose to be refunded. They said after 10 business days they will send the package back and my refund will be processed 10 days after they receive it. So you want me to wait another month to get a refund . Also the agent was not sure of the policy or what was happening, it was like he was being coached on the spot, and when I called him out on it, he hung out. I then called back to speak to a supervisor/manager and was told they are all busy and to call back. There customer service is so rude and are reading from a script, they have no clue how to handle any situation. All I want is a refund before 30 day as this was their fault on their end. Also so much miscommunication with this company.

I never want to speak to that customer service department they were the ones that gave me a hard time. my orders were both online..I was short shpped and received items boken and when they forgot to put a shirt in they wanted to charge me to reship when it was not my fault. the best they could do was charge half shipping..it was your error. my chain arrived missing stone had to pay to repair and my pearl was off the ring had to glue it. I ORDERED THIS ITEM TO WEAR FOR AN OCCASION..WELL THAT OCCASION PAST. ALSO INCLUDED IS GIFTS FOR A PARTY THAT IS COMING UP. I AM QUITE UPSET THAT EVERY TIME I CALL THEY KEEP SAYING ITS BEING PROCESSED I ORDERED ON DECEMBER 1ST ON DECEMBER 3RD I GOT AN EMAIL THEY ARE SORRY AND ARE FILLING AN OVERWHELMING AMOUNT OF ORDERS. I CALLED ON DECEMBER 5TH THEY SAID IT IS BEING PROCESSED AND JUST WAITING FOR A LABEL. I CALLED BACK AGAIN BECAUSE I SAW NO ACTIVITY ON DECEMBER 9TH AND THE GIRL APOLOGIZED AGAIN AND SAID IT SHOULD BE GOING OUT. THEN TO ADD INSULT TO INJURY I GET AN EMAIL ON DEC 12TH SAYING THEY WILL GIVE ME 20 PERCENT OFF AND FREE SHIPPING TO USE BY DECEMBER 31. I CANT GET MY ITEMS NOW AND YOUR GIVING ME TILL DECEMBER 31ST? I WANT TO ESCALATE THIS POOR CUSTOMER SERVICE AS THIS IS MY THIRD EMAIL AN NO ONE EVERY REPLIES TO THE EMAIL I SEND. I WILL BE CALLING AND SPEAKING TO MANAGEMENT. SOMEONE THERE NEEDS TO FOLLOW UP ON THESE ISSUES. THIS IS HORRENDOUS. I WANT TO BE COMPENSATED FOR MY TIME EFFORT AND INCONVENIENCE. WHY SHOULD I ORDER THRU YOUR COMPANY IF I HAVE TO GO TO A STORE TO BUY SOMETHING TO WEAR TO A PARTY AFTER I ORDERED ITEMS FOR THIS OCCASION. THIS IS NOT A WAY TO RUN A BUSINESS. VERY UPSET .... OH AND WHEN I RECEIVED THE ITEMS IT WAS SHORT 1 SHIRT THAT THEY WANTED TO CHARGE ME FOR SHIPPING I SAID FORGET IT YOU DID NOT PUT ITEM IN AND YOU WANT TO CHARGE ME SHIPPING. STILL DID NOT RECEIVE MY CREDIT. ALSO THE NECKLACE WAS BROKEN HAD TO GLUE STONES IN AND THE PEARL RING WAS MISSING THE PEARL I FOUND IN BOX AND HAD TO GLUE THAT TOO.I can go on and on but this is really consuming my whole holiday it was so unprofessional

I ordered a shipment of clothes. I contacted forever21 to see why my package had not arrived a week and a half later(four days after it was supposed to arrive) customer service was very rude, telling me to wait three days. I waited, called back and was told my package was lost in the USPS system. (USPS told me that they did not receive a package). By week three, I cancelled my order and asked for a refund(I was told to wait 30 days for the money to go back into my account.) The next day, my package arrived. They shipped it overnight because my package had not left their facility for 3 and a half weeks. This whole fiasco didn't end in me getting a discount/apology/ not even free shipping on my next purchase. I am very displeased with how long I had to wait to get, not only my package, but also a solid answer as to why my package wasn't shipped on time.

Terrible customer experience, as I placed an order earlier in the week with no problem, and then did a second order on Cyber Monday. It gave me a confirmation email, and then authorized the funds on my card. The next day, I received an e-mail that the order was canceled (the card on my account had an outdated month/year expire) . So I called as soon as I could that evening, and just wanted to have it processed (with the SAME card, just updated expire year/month), but was told that I could not retain the discount!

And they did nothing to try and connect me to a supervisor, even though I asked to speak to one. I stated if I could not get my order placed with the discount, that I wanted the authorization reversal to be expedited. All I was told was to call headquarters: 213-741-5100

Will be called them - will make sure as many people hear about this as possible.

I was so excited to visit your store while I was in Winnipeg on holidays,however when in the store in Polo Park I could not believe the mess the store was in . This was on a Wednesday. Apparently they did not have enough workers on, clothes, hangers on the floor. For such a big name place I was totally disappointed in visiting your store.

The customer service is very good.

Tried to return some clothing that did not fit me right because apparently their clothing is not made all the same even though I purchased 4 of the same exact shirt in the same exact size. Not one fit the same. When I went to go get my money back they said I could not even though I had my receipts and tags still on the shirts. They would only give me store credit. This is absolutely ridiculous. I WILL NEVER RETURN AND DO NOT RECCOMMEND!!!

I ordered something online and it was shipped to my old house from like 5 years ago. So I asked forever 21 to send it back to me house and they said no they don't do that. IAN (manager of phone customer service) said that they don't do that because it is the customers' job to send the package back and to buy the return label. He also kept telling me that I should contact the house that it was sent to. Like how am I suppose to contact that house it's been 5 years! I asked him to do it because Macy has done it for me once. He once again said its the customer job to retrieve. I was told that there is no way they can refund it because it has been shipped to the "correct address" as it says on the file. That no matter what, if they see that what needed to be ship was ship then they are not responsible for anything. This is not how you should treat customers, you should work to make it a better experience not say "it's the customer's responsibity" Ian also told me he would be okay if he was out on money and did not recieve the product. This is not how you make a customer feel better. I was also rushed off the phone many time. A customer service Vin gave me attitude right before he hung up on me. Forever 21 needs to change its retun policy because this is not how you treat customers who have been shopping there for years

Review: On 6/16 I tried ordering two minaudières on the website but the site but the site was down so was unable to purchase the order. The two clutches were on sale for 19 dollars and some change. The next day when I went back to the website to complete the purchase, the price went went up the the original price to 27 and some change. I called the customer service and spoke with a supervisor that nothing could be done. I requested to speak with someone above him and and was told the person was unavailable would but would take my name and number and would give me a call back in 24 hours. I did not receive a call back. I'm shocked that a company of this size can simply just tell its customers "sorry we can't do anything for you". This is very poor practice and poor customer service.Desired Settlement: I would like the purchase the two clutches for the sale price that was posted online when I tried to make the purchase but was unable to because the website was down.