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Forgetmenot Keepsakes by Lesley Wray

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Reviews Portrait Photographers Forgetmenot Keepsakes by Lesley Wray

Forgetmenot Keepsakes by Lesley Wray Reviews (1)

Review: On March 13, 2013 I had my daughters 2nd birthday pictures made by Lesley Wray. We had to wait about 15 minutes on her to arrive but it wasn't a big deal. She was very friendly and did a good job. I was contacted on April the 9th that her pictures were available to view. I submitted my order on May 2nd. Lesley emailed me the invoice the same day. My laptop was broken and was having trouble viewing the total from my phone and she emailed me total and was friendly and helpful. She contacted me on May 8th wanting payment. I told her I had a lot happening right then but would have it out the following week. The check was dated 5/14/13 and cleared my account on May 22nd. Up to this point I was ok with everything but a little put off for being asked for the check 6 days after the invoice was received. On June 19th Lesley messaged me on Facebook and told me the pictures were in. I told her I could come that weekend to get them or if my parents came to babysit I could come then since it is a 50 minute drive. She said she was booked up for the weekend and to get up with her the next week and we could figure something out. I contacted her on June 26th to see if I could get the pictures this coming weekend and she said she was going out of town. I requested they be mailed and stated other photographers had mailed my pics and she said it was an inconvenience to her with added expense. I asked if she could leave them at the salon below her studio and she said she would check on it but have not heard anything. My mothers birthday was June the 26th and one of the pics was her present and want my $400+ items purchased. I feel that no matter what suggestions I put forth at this time she will not be accommodating.Desired Settlement: I have no desire to see her face to face after this. I want the pictures mailed to me. I will consider splitting the shipping fee if they are properly packaged and sent to me.

Business

Response:

My response: As far as the clients timing of events, she is pretty much correct, however on May 9th I asked her on FB, is she still wanted to order, since I had not received her check in the mail (I had already received or email with her order)however, I Do NOT order any pictures from my lab until payment is received in full for the order, for obvious reasons, I can not return photographs to my lab if my client does not pay. So then I would be out of the money. This is my standard procedure with ALL clients. When I contacted her that her pictures were in, I asked her to let mw know when she was able to pick them up. Her first response to me was..."Will you be Roanoke anytime soon" I replied and told her no. My studio is in Rocky Mt VA, where she came to have the pictures taken. I am not responsible for delivering them to my clients. She stated that she could come the following weekend. I told her I would not be available as I was contracted to do a wedding on Saturday and had personal plans on Sunday, which neither are "dedicated work days" for me. My hours are "by Appt" only. I asked her then to contact me next week, which she did, only to ask me if she could come get them the next weekend (June 29th) I explained to her that I was going to be out of town that weekend, again - not dedicated work hours for me. She got pretty upset and asked me to mail them. She never offered to pay the postage, nor spilt the postage, nor mention that her "other photographers had mailed them before". I explained that I do not typically mail pictures ( she had a 10x20 prints on photo board as well..large box) due to the fact that if they're damaged by the postal service, that I could not be held responsible, so I just don't do it. Plus, it was an added expense for me. I told her I would check on leaving them in the salon below my studio and let her know if she could pick them up there on Saturday. I messaged her Friday afternoon and told her they were there for her to pick up on Saturday. My thoughts on this is, if coming to Rocky Mount during the week, when I usually have appts, was not something she wanted to do, why did she come to Rocky Mount to have her pictures made? No other photography studio hand deliver packages to their clients I am sure. If she was wanting the pictures by 6/26 for the birthday present (which was never mentioned to me) she should have drove to Rocky Mt to meet when I first informed her they were ready on June 19th, that's not my fault...she had 5 days (weekdays) to pick them up between the time I notified her and the birthday. I am the sole owner and photographer of my business, I do not have time to drive to Roanoke to deliver photos. If I had been available on the two weekends I would have absolutely met her so she could pick them up. I tried to meet her during the week, and she said she couldn't make the drive with a two year old...? I feel that she called and reported my business for no other reason than spite. She knew she was going to get the pictures that she had ordered, but she was mad that I could not deliver them to her or meet her at her convenience, not when I was working or available. I try hard to please my clients and perfect my work/photographs for them. I would not then ruin it all by not giving the photographs to them. Thanks, Lesley S Wray

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Last week I filed a complaint against Forgetmenot Photography and Keepsakes by Lesley Wray. Mrs. Wray contacted me Friday night and I was able to get the pictures Saturday morning. Thank your for your time. Sincerely, [redacted]

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Description: PHOTOGRAPHERS-PORTRAIT

Address: 2524 Booker T. Washington Highway, Rocky Mount, Virginia, United States, 24151

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www.lesleywrayphotography.com

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