Forklifts Inc.

October, 26, 2015*** ***Revdex.com Dear ***,We believe we made every attempt to satisfy *** *** regarding her complaint. We do not have a business relationship with Progressive FinancingOur lease to own provider is Acceptance Now which provides the same type of financing as Progressive. We did not offer any non-financing solutions because she needed the furniture as soon as possibleShe declined to use our layaway program because the requirements are a 20% down payment and four equal monthly payments and once the furniture is paid in full the customer can take delivery or pick up. The furniture portion of *** ***’s order was $1,and we offered a $reduction plus waive the $delivery fee*** *** then requested that we award her the $sweepstake drawing prizeI explained that this was a drawing we have every quarter and that was not the ethical way to handle her situationShe then requested a $price reductionWhen *** *** left our store she was approved and had agreed to use the Acceptance Now financing, a $price reduction and free $deliveryShe stated that she would be back on payday the following week with her depositWe believe the solutions we offered would resolve this dispute amicably and retain *** *** as a customerThe only solution we cannot provide is Progressive financingWe would also consider a compromise in order to satisfy *** ***. Jonathan D***John VSchultz FurnitureV P Sales*** *** ** *** ***
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September 28, 2015*** *** Revdex.comID #***Dear ***,We apologize for the misunderstanding and confusion and have made every effort to satisfy *** ***’s complaintI made an appointment and met with Acceptance Now and *** *** on September, and the financing was
approvedWe discounted the order One Hundred Dollars, and gave her free delivery for her inconvenience*** *** said she was satisfied with the resolution and would be back on payday, September, 23, with the depositAs of Monday, September, she has not returned with her deposit.At John VSchultz we pride ourselves on satisfying all of our customersOccasionally we do make mistakes; but, we feel we havetaken every step to ensure an amicable resolution to this problemWe are terribly sorry this happened and we hope that we can retain *** *** as a customer.Sincerely,Jonathan D*** Vice President Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.MrD*** did in fact offer to meet with me and we did meet but he did not offer any non-credit solutions. I brought up the non-credit solutions, he only offered financing through Wells Fargo and did not mention remedying my already approved offer with Progressive Financing for $1,400. Also, MrD*** stated that the Progressive Financing application and information would continue to be made available on the website because there are still contracts that John VShultz has with other customers that does not allow the company to remove the Progressive financing from the website. I believe this is advertising! Also, MrD*** did offer to reduce my order by $and to provide free delivery. My partner and I asked if John V Shultz would pay the entire $which was the downpayment and he refused stating that he does not have the authority to do so but he is the Vice President of Sales at the Headquarters of John VShultz. I also mentioned to MrD*** about the $gift card that is given out to a customer in a raffle periodically and if we would be able to use that amount or an amount close but again he stated that he did not have the authority to do so. Regarding Acceptance Now, it was not his influence that afforded me a second opportunity at approval with the company, it was actually a manager who assisted me using a different version of the system. I recently contacted Progressive Financing to reveal what their business relationship is with John VShultz. I'm still actively receiving e-mails stating that I've been approved and still have days to use my approval at the *** *** ** location! This is really a mess! I believe that John VShultz has good quality furniture and I never thought something like this would happen to me. It seems like the company doesn't want to do the most to retain a customer. I don't believe that any honest attempts have been made at resolving this matter, I believe that it was an attempt to quickly sweep it under the rug but I know the company can do better
Regards,
*** ***

Dear Ms*** *** This correspondence is in response to a complaint filed with ID ***. I am sorry to hear that the customer is disappointed in the warranty coverage purchased for his sofa, loveseat, and table set (original invoiced attached). The customer
had contacted our store in August, regarding damage to his table. After our technician did an in home inspection, the customer was offered a reselection under the warranty to select a new table set (service order and exchange attached). We were then contacted in October, in regards to the customer's sofa and loveseat having seat cushions that were sunken in. After an in home inspection, the customer was contacted and informed that the manufacturer's warranty of year had expired, the additional warranty coverage does not cover loss of foam resiliency, and was offered a repair quote (service order attached). The customer was unhappy, so we had offered to split the repair cost with him. The customer did not accept the offer.We have contacted the customer and offered to repair the sofa and loveseat at no charge this one time to complete the warranty coverage. Respectfully,Kellie M

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 2, 2016*** ***Revdex.com*** *** *** *** *** ** ***Dear Ms***,This letter is in response to complaint ***.We have contacted the customer and apologized for the delay in a resolution/repair for her furniture The customer has agreed to
reselect new furniture to replace the merchandise that she is dissatisfied with.Please do not hesitate to contact me if you need any further information Respectfully,Kellie M***Customer Care ManagerJohn VSchultz Furniture Co

Jennifer,This correspondence is to complaint ID # *** One of our service technicians did an inspection on 08-12-for the Sealy Queen mattress that the customer purchased in Per the manufacture's warranty the mattress was not defective at that time (photo attached)
John VSchultz would be happy to re-inspect the mattress at no charge for the customer as it has been almost a year since the initial inspection.Please do not hesitate to contact me if further information is needed.Respectfully,KellieKellie M***Customer Care ManagerJohn VSchultz Distribution Center*** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This letter is in response to complaint [redacted] submitted by [redacted].I have contacted Ms. [redacted] and apologized for the delay in a resolution/repair for her damaged recliner. She has agreed to reselect a new chair and accept a $100 gift certificate as an accommodation for the...

inconvenience.Please do not hesitate to contact me if you need any further information.Respectfully,Kellie [redacted] Customer Care Manager John V. Schultz Furniture Co.

The customer called in on 7/21 and we left them a message on 7/25 to call and schedule service. On 7/29 we had gone to the customers home and cleaned the furniture as the warranty states. The warranty clearly states that odors are not covered and we let the customer know that on 7/29. That same...

day we reached a compromise with the customer and told her warranty would be complete but we would order her a new cushion core and casing for her sofa. On 8/12 we talked to the customer and informed them that we will contact them when the parts arrive. The purchase order was entered that day (7/29) with the manufacture for the parts. Parts can take anywhere from 2 to 4 weeks on average to arrive from the vendor, sometimes it can take longer. We did not give them a time frame for the repair because we haven't received a confirmation the parts have shipped. The customer can be assured that as soon as the parts arrive we will be scheduling the repair at no charge.

I want to thank you for the quick results that I got from my complaint.  I was contacted by the company promptly and got everything squared away.  ID [redacted]. Thank you again. Kathy [redacted]