Formal Affairs Tuxedo Shoppe

Initial Business Response / [redacted] (1000, 8, 2015/08/14) */ Company called our office and explained the contract indicates special orders will not be offered refundsThe order was taken sometime on April, and it was canceled on July due to wedding cancellation Company explained all parties were measured, but they had to wait some time due to other parties picking up orders at the same timeCompany feels they accommodated the party, and serviced them and ordered the tuxedos

Initial Business Response / [redacted] (1000, 14, 2015/08/31) */ Company called our office and explained the contract indicates special orders will not be offered refundsThe order was taken sometime on April, and it was canceled on July due to wedding cancellation Company explained all parties were measured, but they had to wait some time due to other parties picking up orders at the same timeCompany feels they accommodated the party, and serviced them and ordered the tuxedos Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a perfect example of poor business practice on their partI did get measured however, a measurement should not cost over $At no time did I receive a service that would warrant a charge from this businessI have been measured multiple times from different companies for tux's and have never been charged for a measurementTypically being measured is a complimentary service that every formal shop in the world that I have been to doesIn reference to a "special order" reserving a tux at pm on a Thursday and then canceling it the next day (Friday) at amWithin the day period we should be granted a refund per their contractAlso, Formal Affairs took far to long to respond to any correspondence either with me or the Revdex.comThey never responded to any correspondence with myselfClearly they are not concerned with maintaining a positive rapport with customers or the Revdex.comTake a look at their yelp reviewsIf I was the only person who had a negative experience I would take it at face valueI am clearly not the only one

Initial Business Response / [redacted] (1000, 8, 2015/08/14) */ Company called our office and explained the contract indicates special orders will not be offered refundsThe order was taken sometime on April, and it was canceled on July due to wedding cancellation The company indicated Mr [redacted] *** did not know the wedding party canceled all orders, he went to the shop to pick up the tuxedoThe company did everything possible to get a tuxedo for him even though it was canceled, and he received a tuxedo with their efforts Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, the order was cancelled for lack of service, not due to a wedding cancellationI attempted to obtain a refund in July as described in my initial complaint I live in Lafayette Louisiana, and picked up a tux from [redacted] in South Bend on Aug I can provide documentation as proof At no time did I go to the subject Elkhart, IN shop as stated in their response, nor get a tux from them by any other means They still have my money and no services provided [redacted] Lt Col, USAF, Retired Final Business Response / [redacted] (4030, 14, 2015/08/31) */ Company explained there was a mistake on the name of the person that picked up the tuxedoThough, she explained the cancellation was requested and deposits are not refundable

Initial Business Response /* (1000, 14, 2015/08/31) */
Company called our office and explained the contract indicates special orders will not be offered refunds. The order was taken sometime on April, and it was canceled on July due to wedding cancellation.
Company explained all parties were...

measured, but they had to wait some time due to other parties picking up orders at the same time. Company feels they accommodated the party, and serviced them and ordered the tuxedos.
Initial Consumer Rebuttal /* (3000, 16, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a perfect example of poor business practice on their part. I did get measured however, a measurement should not cost over $100. At no time did I receive a service that would warrant a charge from this business. I have been measured multiple times from different companies for tux's and have never been charged for a measurement. Typically being measured is a complimentary service that every formal shop in the world that I have been to does. In reference to a "special order" reserving a tux at 5 pm on a Thursday and then canceling it the next day (Friday) at 8 am. Within the 30 day period we should be granted a refund per their contract. Also, Formal Affairs took far to long to respond to any correspondence either with me or the Revdex.com. They never responded to any correspondence with myself. Clearly they are not concerned with maintaining a positive rapport with customers or the Revdex.com. Take a look at their yelp reviews. If I was the only person who had a negative experience I would take it at face value. I am clearly not the only one.

Initial Business Response /* (1000, 8, 2015/08/14) */
Company called our office and explained the contract indicates special orders will not be offered refunds. The order was taken sometime on April, and it was canceled on July due to wedding cancellation.
The company indicated Mr. [redacted]...

did not know the wedding party canceled all orders, he went to the shop to pick up the tuxedo. The company did everything possible to get a tuxedo for him even though it was canceled, and he received a tuxedo with their efforts.
Initial Consumer Rebuttal /* (3000, 10, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, the order was cancelled for lack of service, not due to a wedding cancellation. I attempted to obtain a refund in July as described in my initial complaint.
I live in Lafayette Louisiana, and picked up a tux from [redacted] in South Bend on Aug 13. I can provide documentation as proof.
At no time did I go to the subject Elkhart, IN shop as stated in their response, nor get a tux from them by any other means.
They still have my money and no services provided.
[redacted]
Lt Col, USAF, Retired
Final Business Response /* (4030, 14, 2015/08/31) */
Company explained there was a mistake on the name of the person that picked up the tuxedo. Though, she explained the cancellation was requested and deposits are not refundable.

Initial Business Response /* (1000, 8, 2015/08/14) */
Company called our office and explained the contract indicates special orders will not be offered refunds. The order was taken sometime on April, and it was canceled on July due to wedding cancellation.
Company explained all parties were...

measured, but they had to wait some time due to other parties picking up orders at the same time. Company feels they accommodated the party, and serviced them and ordered the tuxedos.