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Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My credit has not been refunded I just received an invoice from your companyId appreviate a refund asapThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...I just verified with our accounting department that a credit was issued to your original form of payment. They do the credits once a month so it was done on 1/** and can take up to business days to process thru first data. you should have it shortly

Tell us why here...Our company was closed for winter break from 12/**/14 thru 1/*/2015  We were accepting internet orders during that time to be processed upon our return, which was stated when they got the confirmation of the order.  I was in the office monitoring emails and received an...

email from this customer asking for an update of her order on 1/* to which I responded that we were closed and she would need to call on the [redacted] for an update.  She responded aon the [redacted] with a cancellation request which was fulfilled and her credit card refunded for the entire amount of the order.  If you need anything further please do not hesitate to contact me.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My credit has not been refunded.  I just received an invoice from your company. Id appreviate a refund asap. Thanks. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I have placed an order for calendars for my business on Dec **, 2015. I did not receive an email confirmation of any kind, however my credit card was charged right away. Today is Jan *, 2015 and I still haven't heard from the company regarding my order. I emailed Customer service and I was told to call the office. I tried calling few times but got tired on being on hold.Desired Settlement: I needed the Calendars for my business (I paid over $200 for this order) , I was expecting some type of communication regarding my order.

Business

Response:

Tell us why here...Our company was closed for winter break from 12/**/14 thru 1/*/2015 We were accepting internet orders during that time to be processed upon our return, which was stated when they got the confirmation of the order. I was in the office monitoring emails and received an email from this customer asking for an update of her order on 1/* to which I responded that we were closed and she would need to call on the [redacted] for an update. She responded aon the [redacted] with a cancellation request which was fulfilled and her credit card refunded for the entire amount of the order. If you need anything further please do not hesitate to contact me.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My credit has not been refunded. I just received an invoice from your company. Id appreviate a refund asap. Thanks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...I just verified with our accounting department that a credit was issued to your original form of payment. They do the credits once a month so it was done on 1/** and can take up to 10 business days to process thru first data. you should have it shortly.