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Foro Marble Company, Inc.

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Foro Marble Company, Inc. Reviews (1)

Review: We ordered a window sill from this company with a cut out for the radiator/AC unit. It was installed and the stone cracked about a year and a half after installation. The window sill was in one piece when we went on vacation and when we returned a week later, it was cracked on both sides of the cut-out. I have spent the last month trying to get in touch with the owner to resolve the issue but he does not return my calls and did not show up to an appointment I made with him.Desired Settlement: The total cost of the work done was $2721.88.We had a radiator cover custom built under the window sill for $1300. Repaint and spackle the walls $500. We will ultimately have to replace the stone as well as the radiator cover and repaint and respackle the walls to fix this, so I am requesting that Foro Marble compensate me for the total work that will need to be done to replace the window sill.

Business

Response:

This letter is written in response to issue by [redacted] regarding a complaint that a window sill custom fabricated and installed by Foro Marble was cracked and that we did not respond to her attempt to resolve the situation.

Complaint Background:

Product/service: window sill furnished and installed Purchase date: 1/**/2012

Response: The sill that was installed was not stone but crystallized glass. This is the product that was specified and custom fabricated for this project. Installation was done over one and one half years ago with no complaint of breakage of any kind. There were two pieces involved. One was 24" x 112" cut to template made on site, with a cut out for grill and the other was 10 1/4" x 104 1/8". Please see copy of shop drawings attached.

[redacted] claims that while she was away, the sill cracked......it is obvious that some extreme weight or force was put onto this area causing the break. If this sill was there, installed for a year and one half, without breakage, without any damage...why then would it suddenly break. The answer is that someone may have stood on it…perhaps the cleaning person ...someone washing the window....someone changing the curtain or someone hit it with an unknown instrument. Or perhaps some object fell on the sill to cause the breakage. In summary, the sill did not simply break without cause. An outside force caused this to happen.

In telephone conversations with [redacted] this was explained in detail She is expecting complete replacement with all costs absorbed by Foro Marble. There was no guarantee on this product; it was specified by [redacted]. We had nothing to do with the selection of the material. And again, one and one half years has gone by without any failure on the part of the unit. There had to be an outside, applied situation that caused the sill to break as it did.

Copy of invoice dated Jan **, 2012 is enclosed along with notation that this was paid by [redacted]. [redacted] is a contractor who sold [redacted] her apartment and requested that we provide this service to them. We have a long standing relationship with [redacted]furnishing custom stone products for their projects.

Resolution of the situation would be replacement of the sill paid for by [redacted]. We would be diligent in offering a 15% discount to replace the Window sill All other incidental work would be out of our realm.

Consumer

Response:

At this time, I have not been contacted by Foro Marble Company, Inc. regarding complaint ID [redacted].

Sincerely,

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Description: MARBLE & GRANITE INSTALLATION, STONEWORK FABRICATION

Address: 140 3rd Street, Brooklyn, New York, United States, 11231

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