I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be normally un-satisfactory to me but it is not worth wasting any more time on the issue There response is not based on the truth and I now know the true nature of this company I am investigating other options for a service provider as Davenport Energy did not seem to take care of the customer per Fair Credit Trade Agreement established in which states "delivery must be made upon agreement and once payment has been made" and then lied about it Since Davenport Employees seem to be making the choice to be untruthful it has cast a shadow over them as far as I am concernedPayment was made and prior to the driver even being on scene to make delivery and it was under the demand of the driver ** *** that I pay "before" he would fill my tank...I did everything I was asked of the company thus the "agreement" and they failed to comply I spoke to another driver for the company who stated as fact delivery drivers were in my area two business days after the Holiday and did not know why it was not taken care of This person even went on to say he could see where I had paid for it but couldn't understand why it was not delivered.However, regarding any further action it is just not worth my time.If Davenport Energy decides to provide better customer service and at least be honest in these matters I will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
According to our records, the customer has a 325-gallon tank and received 150 gallons of propane on Jan. 1, 2017. Davenport Energy’s propane delivery trucks are metered and calibrated to deliver a precise amount of gas to avoid overfilling the tank. Therefore, we can state with confidence that all...
customers receive the propane they pay for.Although we have had some unseasonably warm days over the past month, we've also had some cold, windy days as well. Without knowing the age and efficiency of a customer's propane furnace along with other factors such as whether a customer has other propane appliances along with their preferred comfort level, home insulation, etc., it's difficult to predict exactly how much propane a customer has used.The customer indicated that a leak test was performed before delivery, and, while no leak in the gas system was found at that time, this may merit further attention. Davenport Energy will make every effort to contact the customer to investigate and bring this matter to a successful conclusion.
Davenport Energy Inc. makes every effort to live up to its promise to deliver propane to will-call customers within 3 to 5 business days.In this particular case, the customer paid for fuel on Tuesday, Jan. 19, at 4:36 p.m., effectively meaning that the transaction was not posted and delivery ticket...
printed until the following day, Wednesday, Jan. 20.The impending winter storm produced a flood of calls from customers who wanted propane delivered before snow arrived. In the two days leading up to the storm, Davenport Energy kept trucks on the road constantly, delivering propane to automatic and will-call customers.Unfortunately, the storm hit Friday morning, Jan. 22, forcing us to ground our fleet Friday, Saturday, Sunday, and Monday. Although we never want anyone to run out of fuel, it’s just too dangerous to put propane trucks on roads covered with snow and ice. Practically no vehicles were moving Friday and Saturday, and local and state police were advising all motorists to stay off the roads to make way for snow plows.Davenport Energy was finally able to get our trucks back on the road Tuesday, Jan. 26, and delivered propane to this customer Thursday, Jan. 28 — technically on the fifth business day following payment when you take into account the two days (Friday and Monday) we were not able to safely put trucks on the road.This is not meant as an excuse; it’s simply an accurate explanation of what happened. We regret anytime a customer runs out of fuel, and make every effort to address situations in a timely and professional manner. We’re also deeply sorry that the customer feels he didn’t receive the level of customer service that is Davenport Energy’s hallmark. Our team members always try to be polite, courteous, and helpful — even when Mother Nature puts things beyond our control.Every customer is important to us and we make every effort to live up to our promises.[redacted] | Director of Marketing and Dealer ServicesDavenport Energy[redacted]
Good Morning,We sincerely apologize for the delay in responding but this is the first notice we've received about this matter.After speaking with the local office that services the account I was able to gather more details about what happened. Our Team Leader explained to me that Mr. [redacted] called...
requesting a delivery and at that time we had a driver in the area. When the driver arrived to deliver the propane and collect payment Mr. [redacted] explained that he didn't have the Debit/Credit card with him to pay. Payment was required prior to delivery. As a result, the driver had to leave without making the delivery. At some point Mr. [redacted] called the local office to make the payment over the phone on 12/31, by then the driver had left the area and he was told we would make the delivery once he was in the area again. Our policy on "Will Call" customers is 3-5 business days unless the driver happens to be in the area - this customer, in particular, is set up as a "will call" customer. Mr. [redacted] received his propane delivery 1/6/2015. Per our policy this was within the 3-5 business day period - excluding Holidays as Business days. We've explained the policy Mr. [redacted] in order to avoid any confusion in the future.Please feel free to contact me if you have any other questions. Sincerely,[redacted]
Davenport Energy has repeatedly tried to contact the customer to resolve this complaint. We would be more than happy to remove the minimum-fee and switch out the 500-gallon tank with a 120-gallon above-ground tank, which would be more in line with the customer's actual propane use. Please call our...
[redacted] office at [redacted] and speak to Team Leader [redacted]. Davenport Energy appreciates your business, and is committed to resolving this matter to the customer’s satisfaction as quickly as possible.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be normally un-satisfactory to me but it is not worth wasting any more time on the issue There response is not based on the truth and I now know the true nature of this company I am investigating other options for a service provider as Davenport Energy did not seem to take care of the customer per Fair Credit Trade Agreement established in which states "delivery must be made upon agreement and once payment has been made" and then lied about it Since Davenport Employees seem to be making the choice to be untruthful it has cast a shadow over them as far as I am concernedPayment was made and prior to the driver even being on scene to make delivery and it was under the demand of the driver ** *** that I pay "before" he would fill my tank...I did everything I was asked of the company thus the "agreement" and they failed to comply I spoke to another driver for the company who stated as fact delivery drivers were in my area two business days after the Holiday and did not know why it was not taken care of This person even went on to say he could see where I had paid for it but couldn't understand why it was not delivered.However, regarding any further action it is just not worth my time.If Davenport Energy decides to provide better customer service and at least be honest in these matters I will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
According to our records, the customer has a 325-gallon tank and received 150 gallons of propane on Jan. 1, 2017. Davenport Energy’s propane delivery trucks are metered and calibrated to deliver a precise amount of gas to avoid overfilling the tank. Therefore, we can state with confidence that all...
customers receive the propane they pay for.Although we have had some unseasonably warm days over the past month, we've also had some cold, windy days as well. Without knowing the age and efficiency of a customer's propane furnace along with other factors such as whether a customer has other propane appliances along with their preferred comfort level, home insulation, etc., it's difficult to predict exactly how much propane a customer has used.The customer indicated that a leak test was performed before delivery, and, while no leak in the gas system was found at that time, this may merit further attention. Davenport Energy will make every effort to contact the customer to investigate and bring this matter to a successful conclusion.
Davenport Energy Inc. makes every effort to live up to its promise to deliver propane to will-call customers within 3 to 5 business days.In this particular case, the customer paid for fuel on Tuesday, Jan. 19, at 4:36 p.m., effectively meaning that the transaction was not posted and delivery ticket...
printed until the following day, Wednesday, Jan. 20.The impending winter storm produced a flood of calls from customers who wanted propane delivered before snow arrived. In the two days leading up to the storm, Davenport Energy kept trucks on the road constantly, delivering propane to automatic and will-call customers.Unfortunately, the storm hit Friday morning, Jan. 22, forcing us to ground our fleet Friday, Saturday, Sunday, and Monday. Although we never want anyone to run out of fuel, it’s just too dangerous to put propane trucks on roads covered with snow and ice. Practically no vehicles were moving Friday and Saturday, and local and state police were advising all motorists to stay off the roads to make way for snow plows.Davenport Energy was finally able to get our trucks back on the road Tuesday, Jan. 26, and delivered propane to this customer Thursday, Jan. 28 — technically on the fifth business day following payment when you take into account the two days (Friday and Monday) we were not able to safely put trucks on the road.This is not meant as an excuse; it’s simply an accurate explanation of what happened. We regret anytime a customer runs out of fuel, and make every effort to address situations in a timely and professional manner. We’re also deeply sorry that the customer feels he didn’t receive the level of customer service that is Davenport Energy’s hallmark. Our team members always try to be polite, courteous, and helpful — even when Mother Nature puts things beyond our control.Every customer is important to us and we make every effort to live up to our promises.[redacted] | Director of Marketing and Dealer ServicesDavenport Energy[redacted]
Good Morning,We sincerely apologize for the delay in responding but this is the first notice we've received about this matter.After speaking with the local office that services the account I was able to gather more details about what happened. Our Team Leader explained to me that Mr. [redacted] called...
requesting a delivery and at that time we had a driver in the area. When the driver arrived to deliver the propane and collect payment Mr. [redacted] explained that he didn't have the Debit/Credit card with him to pay. Payment was required prior to delivery. As a result, the driver had to leave without making the delivery. At some point Mr. [redacted] called the local office to make the payment over the phone on 12/31, by then the driver had left the area and he was told we would make the delivery once he was in the area again. Our policy on "Will Call" customers is 3-5 business days unless the driver happens to be in the area - this customer, in particular, is set up as a "will call" customer. Mr. [redacted] received his propane delivery 1/6/2015. Per our policy this was within the 3-5 business day period - excluding Holidays as Business days. We've explained the policy Mr. [redacted] in order to avoid any confusion in the future.Please feel free to contact me if you have any other questions. Sincerely,[redacted]
Davenport Energy has repeatedly tried to contact the customer to resolve this complaint. We would be more than happy to remove the minimum-fee and switch out the 500-gallon tank with a 120-gallon above-ground tank, which would be more in line with the customer's actual propane use. Please call our...
[redacted] office at [redacted] and speak to Team Leader [redacted]. Davenport Energy appreciates your business, and is committed to resolving this matter to the customer’s satisfaction as quickly as possible.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]