We are in receipt of your letter dated May 15, regarding the above complaint and are sorry our customer was dissatisfied with our servicesUnfortunately, the customer was charged the incorrect price of $for the shirt she brought in the previous weekThe shirt was charged as a regular wash and press using our commercial pressing unit at the $priceThe shirt she brought in was not that type of shirtThis shirt has to be hand ironed which takes more time; therefore, the higher price pointThis is why there is a price differenceOn May 9, she was explained the reasoning for the shirt price and decided to leave it with us At the time of pick up on May 12, 2017, she proceeded to complain again about the price change and was given the same explanation by our staff Unfortunately, she proceeded to tell our employee that she was being given higher prices because of her race This is not true Also, because of the constant complaining, our employee ended up giving her entire order to her at no chargeThis was for a dress and shirt with the total price of $With regard to the discrepancy on the price of a dress, our system shows that one item was a dress and the other was a gown I have no way of telling if that was the same garment brought in at different times or notI hope this explanation helps in the matterIf I can answer any further questions, please contact me directly at the above numberThank you.Sincerely, Kristine POffice/Store Manager
We are in receipt of your letter dated May 15, 2017 regarding the above
complaint and are sorry our customer was dissatisfied with our services. Unfortunately, the customer was charged the incorrect price of $2.90 for the shirt she brought in the previous week. The shirt was charged as a regular...
wash and press using our commercial pressing unit at the $2.90 price. The shirt she brought in was
not that type of shirt. This shirt has to be hand ironed which takes more time; therefore, the higher price point. This is why there is a price difference. On May 9, 2017 she was explained the reasoning for the shirt price and
decided to leave it with us. At the time
of pick up on May 12, 2017, she proceeded to complain again about the price change and was given the same explanation
by our staff. Unfortunately, she
proceeded to tell our employee that she
was being given higher prices because of her race. This is not true. Also, because of the
constant complaining, our employee ended up giving her entire order to her at
no charge. This was for a dress and shirt with the total price of $20.95. With
regard to the discrepancy on the price of a dress, our system shows that one
item was a dress and the other was a gown. I have no way of telling if that was the same garment brought in at 2
different times or not. I hope this explanation helps in the matter. If I can answer any further questions, please contact me directly at the above number. Thank you.Sincerely, Kristine P. Office/Store Manager
We are in receipt of your letter dated May 15, regarding the above complaint and are sorry our customer was dissatisfied with our servicesUnfortunately, the customer was charged the incorrect price of $for the shirt she brought in the previous weekThe shirt was charged as a regular wash and press using our commercial pressing unit at the $priceThe shirt she brought in was not that type of shirtThis shirt has to be hand ironed which takes more time; therefore, the higher price pointThis is why there is a price differenceOn May 9, she was explained the reasoning for the shirt price and decided to leave it with us At the time of pick up on May 12, 2017, she proceeded to complain again about the price change and was given the same explanation by our staff Unfortunately, she proceeded to tell our employee that she was being given higher prices because of her race This is not true Also, because of the constant complaining, our employee ended up giving her entire order to her at no chargeThis was for a dress and shirt with the total price of $With regard to the discrepancy on the price of a dress, our system shows that one item was a dress and the other was a gown I have no way of telling if that was the same garment brought in at different times or notI hope this explanation helps in the matterIf I can answer any further questions, please contact me directly at the above numberThank you.Sincerely, Kristine POffice/Store Manager
We are in receipt of your letter dated May 15, 2017 regarding the above
complaint and are sorry our customer was dissatisfied with our services. Unfortunately, the customer was charged the incorrect price of $2.90 for the shirt she brought in the previous week. The shirt was charged as a regular...
wash and press using our commercial pressing unit at the $2.90 price. The shirt she brought in was
not that type of shirt. This shirt has to be hand ironed which takes more time; therefore, the higher price point. This is why there is a price difference. On May 9, 2017 she was explained the reasoning for the shirt price and
decided to leave it with us. At the time
of pick up on May 12, 2017, she proceeded to complain again about the price change and was given the same explanation
by our staff. Unfortunately, she
proceeded to tell our employee that she
was being given higher prices because of her race. This is not true. Also, because of the
constant complaining, our employee ended up giving her entire order to her at
no charge. This was for a dress and shirt with the total price of $20.95. With
regard to the discrepancy on the price of a dress, our system shows that one
item was a dress and the other was a gown. I have no way of telling if that was the same garment brought in at 2
different times or not. I hope this explanation helps in the matter. If I can answer any further questions, please contact me directly at the above number. Thank you.Sincerely, Kristine P. Office/Store Manager