I have been in contact with this customer via email As I explained, Moveforfree.com is an apartment locating company Any issues with the contracted moving company must be settled directly with them We are assisting with the claim the customer has with the moving company and they are mandated by The Texas Department of Motor Vehicles to settle the claim within days The claim must be presented to the moving company in writing, the moving company has days to respond that the claim is received and must settle the claim within days Moveforfree.com is happy to assist in this process until the claim is settled according to TxDMV standards.Here is my email communication with the customer explaining the situation and a response from the customer.Re: Follow upJuly 18, at 12:31pmMr***,Thank you for your response especially on your vacationCan you please provide the name of the moving company and ***'s phone numberI am no stranger in how to run a business and I agree there is steps that need to be address in a certain orderAs for the languageI have witnesses as my neighbors heard them as well [redacted] apologized at the end for his languageBut someone how he forgets that happenedI am a very straight forward personI was smiling and working with them both until it came time for the billWhen his attitude started thats when I became sternHe didnt like anyone pointing out his flaws when it concerned the damage to my itemsAs for the spanish used [redacted] was the main word he referred to in calling my motherAs for the distance from point A to point B is minsI live in [redacted] yet they passed direct paths going the extreme way aroundWe left at 11:they didnt get to my new place till 12: [redacted] did take the mins off which was the correct amountAgain I appreciate your assistance in address these issuesBest regards, [redacted] ,I am on vacation until July 27, however, I will be glad to address issues I can via email Your case is still under internal review, and, here is my initial response MoveForFree.com is following up with the moving company on your claim MoveForFree.com is an apartment locating business not a moving business (as stated on our website in FAQs and other areas), therefore, the moving company who moved you is required by The Texas Department of Motor Vehicles to settle your claim You [redacted] want to navigate to the link below to see your rights concerning your move: [redacted] All claims will be settled solely by the moving company and there are steps you must take (like your claim must be in writing, the mover has days to respond that they received your claim and have days to settle by law, etc) all this information can be found at the above link MoveForFree.com is not responsible for claims, but will work with the moving company to have it settled asap As far as the mover using your restroom, MoveForFree.com has a strict policy with the contracted moving companies we hire, that this activity is strictly prohibited and we will not tolerate it We will not use that moving company again if that mover is to do any MoveForFree.com moves The moving company tells us this mover was new and didn't know the policy and apologized; however, it is their duty to properly train movers and we will not tolerate it [redacted] works for MoveForFree.com and has been following up with the movers so that they settle your claim ASAP even though he [redacted] not have called you Again, claims are not the duty of MoveForFree.com, but [redacted] will continue to follow up until your claim is settled [redacted] also told me that he gave you his cell phone number, so, at any time you could have followed up with him The movers swear they did not use any curse words, but did admit to talking in Spanish If you know Spanish and can provide me the words they used, then, I will follow up on this issue They did indicate you were extremely rude to them; however, that is not something I will address [redacted] did indicate he took 1/hour off your move because the movers took a wrong turn I doubt that it added a full half hour to the move, but it was a fair compromise for both sides Like I said above, your case is in internal review, but if you'd like to provide any more details for me to address, please email them to me.Thank you, [redacted] ***Moveforfree.com/Multifamily Relocation Services [redacted] ***###-###-#### direct###-###-#### toll free###-###-#### faxwww.moveforfree.comFollow us on: [redacted] Mr***,I am contacting you in reference to my move July 9thI have quite a fewdamages that need to be addressedPlease contact me as soon as possible[redacted] Total Control Panel [redacted]
Mrs [redacted] is mistaken Moveforfree.com did NOT get any compensation from either [redacted] *** for referring her to those apartment communities This is a condition of our service is that we must be paid in order to send clients a rebate or cash voucher Reasons are below: [redacted] [redacted] - The client removed Moveforfree.com from her application to this property and the apartment community did not pay Moveforfree.com [redacted] *** - The client did not list Moveforfree.com on her application; therefore, the apartment community did not payIn order for a client to receive a Rebate all items below must have happened: The client has to have an account with Moveforfree.com The client cannot visit any apartments until Moveforfree.com registers the client at each apartment as a Moveforfree.com customerThe client has to notify the apartments on her very first visit that Moveforfree.com sent her and must list "her locator's name with Moveforfree.com" on the guest card and make sure the apartment leasing agent records this information The client then has to write in "her locator's name" and "Moveforfree.com" on the Lease Application in the referring section or the Who sent you section The apartments must send us a lease verification noting the above and the commission amount Moveforfree.com will receive The apartments and/or Management Company of the apartments must pay Moveforfree.comTo RECAP: [redacted] - Numbers and above were not met Technically, #was not either since client REMOVED our company from her application [redacted] - Numbers 4, and were not metSUMMARYMoveforfree.com did NOT receive any compensation in regards to Mrs [redacted] , therefore, no rebates were ever sent due to lack of qualification Moveforfree.com would have preferred to receive payments and send out rebates but instead we received no payment for our servicesShe can verify that Moveforfree.com was never paid by either apartments by contacting the apartments herselfThank you, [redacted] Moveforfree.com
Moveforfree.com mailed out check #dated 8/31/to Mr [redacted] to the following address: [redacted] *** According to our bank records, the check was never cashed Until this complaint, we were unaware of this situation We have put a stop payment on that check as of today, and we are sending out a new check (#***) dated 1/26/for $to: [redacted] ***
This is simply not accurate First, Freddie with 24/has setup a meeting with the client to fix his bed on Monday of next week They have been in contact with the client the whole time The missing item was unloaded (moving company states that customer actually help unload this item) and it went missing The moving company did not have the item, and knows it was unloaded However, they are taking care of the issue at their discretion and Moveforfree.com's request even though there is no proof of fault.Second, here is a disclosure on our website's FAQ page that Moveforfree.com is NOT a moving company.QIs Moveforfree a moving company? ANo, Moveforfree is not a moving companyMoveforfree is an Apartment Locating Company.Since we are not a moving company, we have contracts with movers In that contract the movers must settle the claims according to TxDMV and Moveforfree.com must give the moving company an opportunity to settle the claim.Third, Moveforfree.com has been in contact with the client [redacted] and [redacted] have both been in contact with the customer And, the first time I received a response from the customer, I answer him late in the evening.I received an email from the client the day before he filed a Revdex.com complaint and I answered his email in the evening at 7:49pm He still filed a complaint the next day I said we would be happy to assist in any way.Here is the email exchange--------------------------------------------------------Fri 11/6/7:PMTo: [redacted] We do not own the moving company and they are responsible for any damages, claims, etc, as outlined by the Texas Department of Motor vehiclesWe will be happy to assist in communicating your claim with the moving company but we have no involvement in moving or taking possession of your items; this is the sole responsibility of the company that actually moved your items Because of this, we cannot confirm or deny what items were actually moved or not as Moveforfree never had possession of your furniture or belongingsIf you are not satisfied with the moving company's response after filing your claim we suggest you contact the TxDMV and file a police reportThank you, [redacted] ***Moveforfree.com/Multifamily Relocation ServicesWestern ViewHelotes, Texas [redacted] direct [redacted] ***210-691-faxwww.moveforfree.comFollow us on:www.facebook.com/moveforFREEwww.twitter.com/moveforfreewww.linkedin.com/compa...⇄ On Nov 6, 2015, at 4:PM, [redacted] < [redacted] > wrote:***,I am sending this e-mail to let you know that I still have missing furniture pieces after my move last month [redacted] has not been able to help to resolve this issuePlease have someone to recover or replace my missing furniture pieces asapSee attached photos for your reference.***------------------------------------------------------Fourth, I have followed up with the moving company They have been in contact the client on numerous occasions This claim will be settled, but it does take time According to TxDMV: http://www.txdmv.gov/motorists/consumer-protection/dont-make-a-moveDamage ClaimsIf you have a dispute about the charges or loss/damage to your goods, you must first file a written claim with your mover within days of the delivery dateYou must include enough information for the mover to investigate your claim along with any specific monetary amounts requested or other type of compensation you are seekingIf your mover does not receive your claim on time, your claim could be deniedIf your claim involves damaged goods, you should preserve the containers along with the damaged goods so your mover [redacted] inspect them.Your mover has days to respond acknowledging your claim and has days to pay, deny or make a settlement offerYour mover has the right to inspect containers or damaged goods within days of receiving your claimIf you are not satisfied with your settlement, you can contact the TxDMV for mediation or you [redacted] pursue the claim in a court of law (some counties require mediation before you can pursue your claim in a court of law).MediationMediation is conducted by a neutral third party and coordinated by TxDMV at no cost to youIdeally, mediation will be held by telephone conference, by written submission or in person at TxDMV facilities in Austin, TexasIf mediation is unsuccessful, you [redacted] pursue the claim in a court of law at your expense.If you wish to file for mediation through TxDMV, please download our form and submit your request within days after the mover has responded to your claim with an unsatisfactory offer or a denial of your claim, or days after the date you submitted your original claim you have not received a response from the mover---------------------Fifth, I followed up with an email to Mr [redacted] last week asking him how the claim was proceeding Finally, to recap The claim does take time, and, it will be settled If we can be of service, then, let me know But I will reiterate what I wrote on the last response as it is the truth whether it is believed or not:Moveforfree.com contracted 24/TEXAS MOVERS INCto complete the move They are a separate company We have spoken to the owner of the moving company, [redacted] who tells us that he has spoken with the customer several times MoveForFree.com will follow up with Mr [redacted] until the claim is resolved We have insisted that he needs to make a personal visit at the customer's location to resolve this issue Although this complaint is filed against the wrong company, we take this issue very seriously and will make sure we do everything we can to assist Mr [redacted] in the processThe claim should be settled next week to Mr***'s satisfaction If not, he can contact me and I'll be glad to make it right
Complaint: [redacted] I am rejecting this response because:I did not get the wrong company to file a complaint forYes moving company lost my pieces but I did signed up my move through moveforfree.com and I did not have a choice to pick the moversSo every transaction was with moveforfree.comWhen I found out about missing furniture, I sent email to [redacted] at moveforfree.com and she forward that e-mail to another person and no one response to my e-mail and phone call for two weeks(I have all my emails to back up)and when I finally e-mail to Revdex.com and now everyone is trying to take care this issueMy issue with movefree.com is that they seems like they did not care and I have no information to handle the issue and they did not help me at allMY MOVE WAS OCTOBER 10TH AND FINALLY SOMEONE FROM MOVING COMPNAY CALLED ME ON NOVEMBER 7THThat is a fact! I am still upset about them but the moving company is finally helping to resolve the issue Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: both managers have and are stating hat I listed Move For Free as the referralMove for Free was never removedThe problem is that my agent dod not follow up with the paperwork needed ro attain my refund Regards, [redacted] [redacted]
I am attaching our email conversation As I explained to the client, our policy on Rebates or Cash vouchers is to send them out to customers AFTER we have received payment from the apartment community It is in print on our FAQ's page and in our Terms and Conditions page, as well as other places on our website and in our emails To date, we have not received payment.Here are the exact words from our website addressing our "advertised" policy on rebates.FAQ http:// [redacted] QWhat is a Rebate and when is it paid?ARebates, checks, are sent to qualifying customers once Moveforfree receives payment from the new apartment communityThis process can take weeks to several months depending on the payment policy of your new apartment communityThe Rebate amount depends on the Level of qualificationFrom Terms and Conditions (http:// [redacted] )Rebates are paid after Moveforfree.com receives payment from your Apartment Community for your referral.)From How does it work (http:// [redacted] )If a customer requests a Cash Voucher (essentially a rebate), then, Move For Free will send out a check to the client once Move For Free receives payment from the Apartment CommunityThis can take anywhere from to 90+ days depending on when the Apartment Community pays the referral commissionSome communities wait to pay referral commissions until a client has paid full months of rentHis apartment community has not paid yet So, as per policy, the Rebate (or Cash voucher) will not be mailed until such time as we receive payment from his apartment communityNow to address a quote he alleges that supposedly Moveforfree quote him:"it might be your fault we haven't paid you" this is totally and misleading My exact words were "Maybe you should contact them to make sure all rent and other contractual obligations are fulfilled as this is could be the reason for the delay." Please see the attached email chain to verify I was in no way saying it was his fault and my quote was nothing like his alleged quoteNow to address his allegations "after misleading me to use their service and use their apartments" This is inaccurate We did not force him to register an account on Moveforfree.com, we did not force him to use our servicesHe made a conscience decision to register and use our services and as an attorney, he probably should understand that "I was told I was to receive the voucher to days after move in" This is inaccurate as well I sited different areas on the website that disproves this above and our site gives an estimate Also, emails indicate the same verbiage estimating the average time Next he indicates we "lied and cheated" him This is also not true Once Moveforfree is paid, the customer will get paid The problem is that he will NOT get $as he indicates, he was told by Debbie, his locator that he qualified for our Lead level (see http:// [redacted] ) which indicates a $rebate, not $I realize the customer is upset and I am committed to resolving this issue ASAP We are contacting his apartment community to find out when we can expect to receive payment I will have his rebate expedited once we receive paymentThank you, [redacted] ***, President
Complaint: ***
I am rejecting this response because 1) I do have an account with Move For Free and have received email verification from your locator (referrals) I am unsure of the lingoI have forwarded email correspondence from your company validating my statements to Revdex.com and your email. I have included the complaint number.2) I have also forwarded the email correspondence verifying that the locator I utilized for *** ** *** "was no longer with your company", which is probably the reason why paperwork was not completed, leading to me not receiving my refund.3) I followed through with all requirements for receiving my refunds, as they are very easy tasks. I also emailed your company asking for resolve prior to initiating this complaint. I have also called your company, but I have never received a "human" person to resolve the matter.
Regards,
*** ***
Even if what she says is true; which it is not, Moveforfree.com was NOT paid the referral fee. This is a requirement in order to receive the rebate. If we were paid, we would have sent the rebates.Links to our website that indicate the above "payment" qualification: ** ***Rebates are mailed after Moveforfree.com receives payment from the apartments for the locator referral fee; which is a real estate commission that is owed when a locator refers a client who signs a lease at an apartment. RULES (see # 3)Must be a member of MoveForFree.com to qualify for moving or cash voucher.Must be registered as a MoveForFree.com customer before visiting any apartment.MoveForFree.com must be paid for your referral.***Moving or voucher is based on actual rent.MoveForFree.com has a Match or Beat Guarantee (limitations and proof required).Apartment Locating is FREE whether you qualify or not for moving or voucher.Lease terms vary, but normally must be minimum of 7-months.** ***If a customer requests a rebate, then, Move For Free will send out a check to the client once Move For Free receives payment from the Apartment Community ** ***QWhat is a Rebate and when is it paid?ARebates, checks, are sent to qualifying customers once Moveforfree receives payment from the new apartment community. As stated previously and re-stated, Moveforfree.com must be paid in order for a rebate to be sent out. Have client check with the apartments to see if we have been paid. It matters not if we were listed if we don't get paid; however, in this case the client REMOVED Moveforfree.com from one apartment's application and failed to list us on the other. Therefore, we did NOT get paid in either case. Thank you, *** *** ***Moveforfree.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am waiting on the response for the name of the contracted movers that were used in my moveAlso need company information name, address, phone number, and email address.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
She fails to address or recognize the fact that the final condition for a customer to receive a rebate is that Moveforfree.com MUST be paid – which did NOT happen. Her comment about the [redacted] "was no longer with your company" is not true; we can still refer clients to this property; however, our free move or rebate offers may be reduced or not available. And, as I previously mentioned she REMOVED Moveforfree.com from her application, not because the apartment “was no longer with your company” but probably because she was going to get a reduced rebate. In reference to the other apartment, she did NOT list Moveforfree.com, and we confirmed this fact with the apartment. Moveforfree.com is a FREE apartment locating company. The simple fact of the matter is that Moveforfree.com was NOT paid; and, she received completely FREE assistance, but did not qualify for the rebate. Our website is very clear on this in many areas as I’ve demonstrated in my previous responses. I wish it were different, I would have loved to pay the client her rebate(s); however, she didn’t meet the qualifications. Moveforfree.com’s Revdex.com status should not be affected by a customer who simply rejects our responses while ignoring the qualifying factors.
I have been in contact with this customer via email. As I explained, Moveforfree.com is an apartment locating company. Any issues with the contracted moving company must be settled directly with them. We are assisting with the claim the customer has with the moving company and they...
are mandated by The Texas Department of Motor Vehicles to settle the claim within 90 days. The claim must be presented to the moving company in writing, the moving company has 20 days to respond that the claim is received and must settle the claim within 90 days. Moveforfree.com is happy to assist in this process until the claim is settled according to TxDMV standards.Here is my email communication with the customer explaining the situation and a response from the customer.Re: Follow upJuly 18, 2015 at 12:31pmMr. [redacted],Thank you for your response especially on your vacation. Can you please provide the name of the moving company and [redacted]'s phone number. I am no stranger in how to run a business and I agree there is steps that need to be address in a certain order. As for the language. I have witnesses as my neighbors heard them as well. [redacted] apologized at the end for his language. But someone how he forgets that happened. I am a very straight forward person. I was smiling and working with them both until it came time for the bill. When his attitude started thats when I became stern. He didnt like anyone pointing out his flaws when it concerned the damage to my items. As for the spanish used. [redacted] was the main word he referred to in calling my mother. As for the distance from point A to point B is 30 mins. I live in [redacted] yet they passed 5 direct paths going the extreme way around. We left at 11:38 they didnt get to my new place till 12:44. [redacted] did take the 30 mins off which was the correct amount. Again I appreciate your assistance in address these issues. Best regards,[redacted],I am on vacation until July 27, however, I will be glad to address issues I can via email. Your case is still under internal review, and, here is my initial response.1. MoveForFree.com is following up with the moving company on your claim. MoveForFree.com is an apartment locating business not a moving business (as stated on our website in FAQs and other areas), therefore, the moving company who moved you is required by The Texas Department of Motor Vehicles to settle your claim. You [redacted] want to navigate to the link below to see your rights concerning your move:[redacted]All claims will be settled solely by the moving company and there are steps you must take (like your claim must be in writing, the mover has 20 days to respond that they received your claim and have 90 days to settle by law, etc) all this information can be found at the above link. MoveForFree.com is not responsible for claims, but will work with the moving company to have it settled asap.2. As far as the mover using your restroom, MoveForFree.com has a strict policy with the contracted moving companies we hire, that this activity is strictly prohibited and we will not tolerate it. We will not use that moving company again if that mover is to do any MoveForFree.com moves. The moving company tells us this mover was new and didn't know the policy and apologized; however, it is their duty to properly train movers and we will not tolerate it.3. [redacted] works for MoveForFree.com and has been following up with the movers so that they settle your claim ASAP even though he [redacted] not have called you. Again, claims are not the duty of MoveForFree.com, but [redacted] will continue to follow up until your claim is settled. [redacted] also told me that he gave you his cell phone number, so, at any time you could have followed up with him.4. The movers swear they did not use any curse words, but did admit to talking in Spanish. If you know Spanish and can provide me the words they used, then, I will follow up on this issue. They did indicate you were extremely rude to them; however, that is not something I will address.5. [redacted] did indicate he took 1/2 hour off your move because the movers took a wrong turn. I doubt that it added a full half hour to the move, but it was a fair compromise for both sides.6. Like I said above, your case is in internal review, but if you'd like to provide any more details for me to address, please email them to me.Thank you,[redacted]Moveforfree.com/Multifamily Relocation Services[redacted]###-###-#### direct###-###-#### toll free###-###-#### faxwww.moveforfree.comFollow us on:[redacted]Mr. [redacted],I am contacting you in reference to my move July 9th. I have quite a fewdamages that need to be addressed. Please contact me as soon as possible.[redacted]Total Control Panel[redacted]
Moveforfree.com mailed out check #5064 dated 8/31/16 to Mr. [redacted] to the following address: [redacted]. According to our bank records, the check was never cashed. Until this complaint, we were unaware of this...
situation. We have put a stop payment on that check as of today, and we are sending out a new check (#[redacted]) dated 1/26/17 for $100 to:[redacted] [redacted]
Mrs. [redacted] is mistaken. Moveforfree.com did NOT get any compensation from either [redacted] for referring her to those apartment communities. This is a condition of our service is that we must be paid in order to send clients a rebate or...
cash voucher. Reasons are below:1. [redacted] - The client removed Moveforfree.com from her application to this property and the apartment community did not pay Moveforfree.com. 2. [redacted] - The client did not list Moveforfree.com on her application; therefore, the apartment community did not pay. In order for a client to receive a Rebate all 6 items below must have happened: 1. The client has to have an account with Moveforfree.com.2. The client cannot visit any apartments until Moveforfree.com registers the client at each apartment as a Moveforfree.com customer.3. The client has to notify the apartments on her very first visit that Moveforfree.com sent her and must list "her locator's name with Moveforfree.com" on the guest card and make sure the apartment leasing agent records this information.4. The client then has to write in "her locator's name" and "Moveforfree.com" on the Lease Application in the referring section or the Who sent you section.5. The apartments must send us a lease verification noting the above and the commission amount Moveforfree.com will receive.6. The apartments and/or Management Company of the apartments must pay Moveforfree.com. To RECAP:[redacted] - Numbers 4 and 6 above were not met. Technically, #5 was not either since client REMOVED our company from her application. [redacted] - Numbers 4, 5 and 6 were not met. SUMMARYMoveforfree.com did NOT receive any compensation in regards to Mrs. [redacted], therefore, no rebates were ever sent due to lack of qualification. Moveforfree.com would have preferred to receive payments and send out rebates but instead we received no payment for our services. She can verify that Moveforfree.com was never paid by either apartments by contacting the apartments herself. Thank you, [redacted]Moveforfree.com
Complaint: [redacted]
I am rejecting this response because:I did not get the wrong company to file a complaint for. Yes moving company lost my pieces but I did signed up my move through moveforfree.com and I did not have a choice to pick the movers. So every transaction was with moveforfree.com. When I found out about missing furniture, I sent email to [redacted] at moveforfree.com and she forward that e-mail to another person and no one response to my e-mail and phone call for two weeks. (I have all my emails to back up). and when I finally e-mail to Revdex.com and now everyone is trying to take care this issue. My issue with movefree.com is that they seems like they did not care and I have no information to handle the issue and they did not help me at all. MY MOVE WAS OCTOBER 10TH AND FINALLY SOMEONE FROM MOVING COMPNAY CALLED ME ON NOVEMBER 7TH. That is a fact! I am still upset about them but the moving company is finally helping to resolve the issue.
Regards,
[redacted]
I have been in contact with this customer via email As I explained, Moveforfree.com is an apartment locating company Any issues with the contracted moving company must be settled directly with them We are assisting with the claim the customer has with the moving company and they are mandated by The Texas Department of Motor Vehicles to settle the claim within days The claim must be presented to the moving company in writing, the moving company has days to respond that the claim is received and must settle the claim within days Moveforfree.com is happy to assist in this process until the claim is settled according to TxDMV standards.Here is my email communication with the customer explaining the situation and a response from the customer.Re: Follow upJuly 18, at 12:31pmMr***,Thank you for your response especially on your vacationCan you please provide the name of the moving company and ***'s phone numberI am no stranger in how to run a business and I agree there is steps that need to be address in a certain orderAs for the languageI have witnesses as my neighbors heard them as well [redacted] apologized at the end for his languageBut someone how he forgets that happenedI am a very straight forward personI was smiling and working with them both until it came time for the billWhen his attitude started thats when I became sternHe didnt like anyone pointing out his flaws when it concerned the damage to my itemsAs for the spanish used [redacted] was the main word he referred to in calling my motherAs for the distance from point A to point B is minsI live in [redacted] yet they passed direct paths going the extreme way aroundWe left at 11:they didnt get to my new place till 12: [redacted] did take the mins off which was the correct amountAgain I appreciate your assistance in address these issuesBest regards, [redacted] ,I am on vacation until July 27, however, I will be glad to address issues I can via email Your case is still under internal review, and, here is my initial response MoveForFree.com is following up with the moving company on your claim MoveForFree.com is an apartment locating business not a moving business (as stated on our website in FAQs and other areas), therefore, the moving company who moved you is required by The Texas Department of Motor Vehicles to settle your claim You [redacted] want to navigate to the link below to see your rights concerning your move: [redacted] All claims will be settled solely by the moving company and there are steps you must take (like your claim must be in writing, the mover has days to respond that they received your claim and have days to settle by law, etc) all this information can be found at the above link MoveForFree.com is not responsible for claims, but will work with the moving company to have it settled asap As far as the mover using your restroom, MoveForFree.com has a strict policy with the contracted moving companies we hire, that this activity is strictly prohibited and we will not tolerate it We will not use that moving company again if that mover is to do any MoveForFree.com moves The moving company tells us this mover was new and didn't know the policy and apologized; however, it is their duty to properly train movers and we will not tolerate it [redacted] works for MoveForFree.com and has been following up with the movers so that they settle your claim ASAP even though he [redacted] not have called you Again, claims are not the duty of MoveForFree.com, but [redacted] will continue to follow up until your claim is settled [redacted] also told me that he gave you his cell phone number, so, at any time you could have followed up with him The movers swear they did not use any curse words, but did admit to talking in Spanish If you know Spanish and can provide me the words they used, then, I will follow up on this issue They did indicate you were extremely rude to them; however, that is not something I will address [redacted] did indicate he took 1/hour off your move because the movers took a wrong turn I doubt that it added a full half hour to the move, but it was a fair compromise for both sides Like I said above, your case is in internal review, but if you'd like to provide any more details for me to address, please email them to me.Thank you, [redacted] ***Moveforfree.com/Multifamily Relocation Services [redacted] ***###-###-#### direct###-###-#### toll free###-###-#### faxwww.moveforfree.comFollow us on: [redacted] Mr***,I am contacting you in reference to my move July 9thI have quite a fewdamages that need to be addressedPlease contact me as soon as possible[redacted] Total Control Panel [redacted]
Complaint: [redacted] I am rejecting this response because:I never recieved paymentJust reissue the check!! Regards, [redacted]
In my last response, I indicated we reissued the check today with the date, check number and amount specified
Mrs [redacted] is mistaken Moveforfree.com did NOT get any compensation from either [redacted] *** for referring her to those apartment communities This is a condition of our service is that we must be paid in order to send clients a rebate or cash voucher Reasons are below: [redacted] [redacted] - The client removed Moveforfree.com from her application to this property and the apartment community did not pay Moveforfree.com [redacted] *** - The client did not list Moveforfree.com on her application; therefore, the apartment community did not payIn order for a client to receive a Rebate all items below must have happened: The client has to have an account with Moveforfree.com The client cannot visit any apartments until Moveforfree.com registers the client at each apartment as a Moveforfree.com customerThe client has to notify the apartments on her very first visit that Moveforfree.com sent her and must list "her locator's name with Moveforfree.com" on the guest card and make sure the apartment leasing agent records this information The client then has to write in "her locator's name" and "Moveforfree.com" on the Lease Application in the referring section or the Who sent you section The apartments must send us a lease verification noting the above and the commission amount Moveforfree.com will receive The apartments and/or Management Company of the apartments must pay Moveforfree.comTo RECAP: [redacted] - Numbers and above were not met Technically, #was not either since client REMOVED our company from her application [redacted] - Numbers 4, and were not metSUMMARYMoveforfree.com did NOT receive any compensation in regards to Mrs [redacted] , therefore, no rebates were ever sent due to lack of qualification Moveforfree.com would have preferred to receive payments and send out rebates but instead we received no payment for our servicesShe can verify that Moveforfree.com was never paid by either apartments by contacting the apartments herselfThank you, [redacted] Moveforfree.com
Moveforfree.com mailed out check #dated 8/31/to Mr [redacted] to the following address: [redacted] *** According to our bank records, the check was never cashed Until this complaint, we were unaware of this situation We have put a stop payment on that check as of today, and we are sending out a new check (#***) dated 1/26/for $to: [redacted] ***
This is simply not accurate First, Freddie with 24/has setup a meeting with the client to fix his bed on Monday of next week They have been in contact with the client the whole time The missing item was unloaded (moving company states that customer actually help unload this item) and it went missing The moving company did not have the item, and knows it was unloaded However, they are taking care of the issue at their discretion and Moveforfree.com's request even though there is no proof of fault.Second, here is a disclosure on our website's FAQ page that Moveforfree.com is NOT a moving company.QIs Moveforfree a moving company? ANo, Moveforfree is not a moving companyMoveforfree is an Apartment Locating Company.Since we are not a moving company, we have contracts with movers In that contract the movers must settle the claims according to TxDMV and Moveforfree.com must give the moving company an opportunity to settle the claim.Third, Moveforfree.com has been in contact with the client [redacted] and [redacted] have both been in contact with the customer And, the first time I received a response from the customer, I answer him late in the evening.I received an email from the client the day before he filed a Revdex.com complaint and I answered his email in the evening at 7:49pm He still filed a complaint the next day I said we would be happy to assist in any way.Here is the email exchange--------------------------------------------------------Fri 11/6/7:PMTo: [redacted] We do not own the moving company and they are responsible for any damages, claims, etc, as outlined by the Texas Department of Motor vehiclesWe will be happy to assist in communicating your claim with the moving company but we have no involvement in moving or taking possession of your items; this is the sole responsibility of the company that actually moved your items Because of this, we cannot confirm or deny what items were actually moved or not as Moveforfree never had possession of your furniture or belongingsIf you are not satisfied with the moving company's response after filing your claim we suggest you contact the TxDMV and file a police reportThank you, [redacted] ***Moveforfree.com/Multifamily Relocation ServicesWestern ViewHelotes, Texas [redacted] direct [redacted] ***210-691-faxwww.moveforfree.comFollow us on:www.facebook.com/moveforFREEwww.twitter.com/moveforfreewww.linkedin.com/compa...⇄ On Nov 6, 2015, at 4:PM, [redacted] < [redacted] > wrote:***,I am sending this e-mail to let you know that I still have missing furniture pieces after my move last month [redacted] has not been able to help to resolve this issuePlease have someone to recover or replace my missing furniture pieces asapSee attached photos for your reference.***------------------------------------------------------Fourth, I have followed up with the moving company They have been in contact the client on numerous occasions This claim will be settled, but it does take time According to TxDMV: http://www.txdmv.gov/motorists/consumer-protection/dont-make-a-moveDamage ClaimsIf you have a dispute about the charges or loss/damage to your goods, you must first file a written claim with your mover within days of the delivery dateYou must include enough information for the mover to investigate your claim along with any specific monetary amounts requested or other type of compensation you are seekingIf your mover does not receive your claim on time, your claim could be deniedIf your claim involves damaged goods, you should preserve the containers along with the damaged goods so your mover [redacted] inspect them.Your mover has days to respond acknowledging your claim and has days to pay, deny or make a settlement offerYour mover has the right to inspect containers or damaged goods within days of receiving your claimIf you are not satisfied with your settlement, you can contact the TxDMV for mediation or you [redacted] pursue the claim in a court of law (some counties require mediation before you can pursue your claim in a court of law).MediationMediation is conducted by a neutral third party and coordinated by TxDMV at no cost to youIdeally, mediation will be held by telephone conference, by written submission or in person at TxDMV facilities in Austin, TexasIf mediation is unsuccessful, you [redacted] pursue the claim in a court of law at your expense.If you wish to file for mediation through TxDMV, please download our form and submit your request within days after the mover has responded to your claim with an unsatisfactory offer or a denial of your claim, or days after the date you submitted your original claim you have not received a response from the mover---------------------Fifth, I followed up with an email to Mr [redacted] last week asking him how the claim was proceeding Finally, to recap The claim does take time, and, it will be settled If we can be of service, then, let me know But I will reiterate what I wrote on the last response as it is the truth whether it is believed or not:Moveforfree.com contracted 24/TEXAS MOVERS INCto complete the move They are a separate company We have spoken to the owner of the moving company, [redacted] who tells us that he has spoken with the customer several times MoveForFree.com will follow up with Mr [redacted] until the claim is resolved We have insisted that he needs to make a personal visit at the customer's location to resolve this issue Although this complaint is filed against the wrong company, we take this issue very seriously and will make sure we do everything we can to assist Mr [redacted] in the processThe claim should be settled next week to Mr***'s satisfaction If not, he can contact me and I'll be glad to make it right
Complaint: [redacted] I am rejecting this response because:I did not get the wrong company to file a complaint forYes moving company lost my pieces but I did signed up my move through moveforfree.com and I did not have a choice to pick the moversSo every transaction was with moveforfree.comWhen I found out about missing furniture, I sent email to [redacted] at moveforfree.com and she forward that e-mail to another person and no one response to my e-mail and phone call for two weeks(I have all my emails to back up)and when I finally e-mail to Revdex.com and now everyone is trying to take care this issueMy issue with movefree.com is that they seems like they did not care and I have no information to handle the issue and they did not help me at allMY MOVE WAS OCTOBER 10TH AND FINALLY SOMEONE FROM MOVING COMPNAY CALLED ME ON NOVEMBER 7THThat is a fact! I am still upset about them but the moving company is finally helping to resolve the issue Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: both managers have and are stating hat I listed Move For Free as the referralMove for Free was never removedThe problem is that my agent dod not follow up with the paperwork needed ro attain my refund Regards, [redacted] [redacted]
I am attaching our email conversation As I explained to the client, our policy on Rebates or Cash vouchers is to send them out to customers AFTER we have received payment from the apartment community It is in print on our FAQ's page and in our Terms and Conditions page, as well as other places on our website and in our emails To date, we have not received payment.Here are the exact words from our website addressing our "advertised" policy on rebates.FAQ http:// [redacted] QWhat is a Rebate and when is it paid?ARebates, checks, are sent to qualifying customers once Moveforfree receives payment from the new apartment communityThis process can take weeks to several months depending on the payment policy of your new apartment communityThe Rebate amount depends on the Level of qualificationFrom Terms and Conditions (http:// [redacted] )Rebates are paid after Moveforfree.com receives payment from your Apartment Community for your referral.)From How does it work (http:// [redacted] )If a customer requests a Cash Voucher (essentially a rebate), then, Move For Free will send out a check to the client once Move For Free receives payment from the Apartment CommunityThis can take anywhere from to 90+ days depending on when the Apartment Community pays the referral commissionSome communities wait to pay referral commissions until a client has paid full months of rentHis apartment community has not paid yet So, as per policy, the Rebate (or Cash voucher) will not be mailed until such time as we receive payment from his apartment communityNow to address a quote he alleges that supposedly Moveforfree quote him:"it might be your fault we haven't paid you" this is totally and misleading My exact words were "Maybe you should contact them to make sure all rent and other contractual obligations are fulfilled as this is could be the reason for the delay." Please see the attached email chain to verify I was in no way saying it was his fault and my quote was nothing like his alleged quoteNow to address his allegations "after misleading me to use their service and use their apartments" This is inaccurate We did not force him to register an account on Moveforfree.com, we did not force him to use our servicesHe made a conscience decision to register and use our services and as an attorney, he probably should understand that "I was told I was to receive the voucher to days after move in" This is inaccurate as well I sited different areas on the website that disproves this above and our site gives an estimate Also, emails indicate the same verbiage estimating the average time Next he indicates we "lied and cheated" him This is also not true Once Moveforfree is paid, the customer will get paid The problem is that he will NOT get $as he indicates, he was told by Debbie, his locator that he qualified for our Lead level (see http:// [redacted] ) which indicates a $rebate, not $I realize the customer is upset and I am committed to resolving this issue ASAP We are contacting his apartment community to find out when we can expect to receive payment I will have his rebate expedited once we receive paymentThank you, [redacted] ***, President
Complaint: ***
I am rejecting this response because 1) I do have an account with Move For Free and have received email verification from your locator (referrals) I am unsure of the lingoI have forwarded email correspondence from your company validating my statements to Revdex.com and your email. I have included the complaint number.2) I have also forwarded the email correspondence verifying that the locator I utilized for *** ** *** "was no longer with your company", which is probably the reason why paperwork was not completed, leading to me not receiving my refund.3) I followed through with all requirements for receiving my refunds, as they are very easy tasks. I also emailed your company asking for resolve prior to initiating this complaint. I have also called your company, but I have never received a "human" person to resolve the matter.
Regards,
*** ***
Even if what she says is true; which it is not, Moveforfree.com was NOT paid the referral fee. This is a requirement in order to receive the rebate. If we were paid, we would have sent the rebates.Links to our website that indicate the above "payment" qualification: ** ***Rebates are mailed after Moveforfree.com receives payment from the apartments for the locator referral fee; which is a real estate commission that is owed when a locator refers a client who signs a lease at an apartment. RULES (see # 3)Must be a member of MoveForFree.com to qualify for moving or cash voucher.Must be registered as a MoveForFree.com customer before visiting any apartment.MoveForFree.com must be paid for your referral.***Moving or voucher is based on actual rent.MoveForFree.com has a Match or Beat Guarantee (limitations and proof required).Apartment Locating is FREE whether you qualify or not for moving or voucher.Lease terms vary, but normally must be minimum of 7-months.** ***If a customer requests a rebate, then, Move For Free will send out a check to the client once Move For Free receives payment from the Apartment Community ** ***QWhat is a Rebate and when is it paid?ARebates, checks, are sent to qualifying customers once Moveforfree receives payment from the new apartment community. As stated previously and re-stated, Moveforfree.com must be paid in order for a rebate to be sent out. Have client check with the apartments to see if we have been paid. It matters not if we were listed if we don't get paid; however, in this case the client REMOVED Moveforfree.com from one apartment's application and failed to list us on the other. Therefore, we did NOT get paid in either case. Thank you, *** *** ***Moveforfree.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am waiting on the response for the name of the contracted movers that were used in my moveAlso need company information name, address, phone number, and email address.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
She fails to address or recognize the fact that the final condition for a customer to receive a rebate is that Moveforfree.com MUST be paid – which did NOT happen. Her comment about the [redacted] "was no longer with your company" is not true; we can still refer clients to this property; however, our free move or rebate offers may be reduced or not available. And, as I previously mentioned she REMOVED Moveforfree.com from her application, not because the apartment “was no longer with your company” but probably because she was going to get a reduced rebate. In reference to the other apartment, she did NOT list Moveforfree.com, and we confirmed this fact with the apartment. Moveforfree.com is a FREE apartment locating company. The simple fact of the matter is that Moveforfree.com was NOT paid; and, she received completely FREE assistance, but did not qualify for the rebate. Our website is very clear on this in many areas as I’ve demonstrated in my previous responses. I wish it were different, I would have loved to pay the client her rebate(s); however, she didn’t meet the qualifications. Moveforfree.com’s Revdex.com status should not be affected by a customer who simply rejects our responses while ignoring the qualifying factors.
In my last response, I indicated we reissued the check today with the date, check number and amount specified.
I have been in contact with this customer via email. As I explained, Moveforfree.com is an apartment locating company. Any issues with the contracted moving company must be settled directly with them. We are assisting with the claim the customer has with the moving company and they...
are mandated by The Texas Department of Motor Vehicles to settle the claim within 90 days. The claim must be presented to the moving company in writing, the moving company has 20 days to respond that the claim is received and must settle the claim within 90 days. Moveforfree.com is happy to assist in this process until the claim is settled according to TxDMV standards.Here is my email communication with the customer explaining the situation and a response from the customer.Re: Follow upJuly 18, 2015 at 12:31pmMr. [redacted],Thank you for your response especially on your vacation. Can you please provide the name of the moving company and [redacted]'s phone number. I am no stranger in how to run a business and I agree there is steps that need to be address in a certain order. As for the language. I have witnesses as my neighbors heard them as well. [redacted] apologized at the end for his language. But someone how he forgets that happened. I am a very straight forward person. I was smiling and working with them both until it came time for the bill. When his attitude started thats when I became stern. He didnt like anyone pointing out his flaws when it concerned the damage to my items. As for the spanish used. [redacted] was the main word he referred to in calling my mother. As for the distance from point A to point B is 30 mins. I live in [redacted] yet they passed 5 direct paths going the extreme way around. We left at 11:38 they didnt get to my new place till 12:44. [redacted] did take the 30 mins off which was the correct amount. Again I appreciate your assistance in address these issues. Best regards,[redacted],I am on vacation until July 27, however, I will be glad to address issues I can via email. Your case is still under internal review, and, here is my initial response.1. MoveForFree.com is following up with the moving company on your claim. MoveForFree.com is an apartment locating business not a moving business (as stated on our website in FAQs and other areas), therefore, the moving company who moved you is required by The Texas Department of Motor Vehicles to settle your claim. You [redacted] want to navigate to the link below to see your rights concerning your move:[redacted]All claims will be settled solely by the moving company and there are steps you must take (like your claim must be in writing, the mover has 20 days to respond that they received your claim and have 90 days to settle by law, etc) all this information can be found at the above link. MoveForFree.com is not responsible for claims, but will work with the moving company to have it settled asap.2. As far as the mover using your restroom, MoveForFree.com has a strict policy with the contracted moving companies we hire, that this activity is strictly prohibited and we will not tolerate it. We will not use that moving company again if that mover is to do any MoveForFree.com moves. The moving company tells us this mover was new and didn't know the policy and apologized; however, it is their duty to properly train movers and we will not tolerate it.3. [redacted] works for MoveForFree.com and has been following up with the movers so that they settle your claim ASAP even though he [redacted] not have called you. Again, claims are not the duty of MoveForFree.com, but [redacted] will continue to follow up until your claim is settled. [redacted] also told me that he gave you his cell phone number, so, at any time you could have followed up with him.4. The movers swear they did not use any curse words, but did admit to talking in Spanish. If you know Spanish and can provide me the words they used, then, I will follow up on this issue. They did indicate you were extremely rude to them; however, that is not something I will address.5. [redacted] did indicate he took 1/2 hour off your move because the movers took a wrong turn. I doubt that it added a full half hour to the move, but it was a fair compromise for both sides.6. Like I said above, your case is in internal review, but if you'd like to provide any more details for me to address, please email them to me.Thank you,[redacted]Moveforfree.com/Multifamily Relocation Services[redacted]###-###-#### direct###-###-#### toll free###-###-#### faxwww.moveforfree.comFollow us on:[redacted]Mr. [redacted],I am contacting you in reference to my move July 9th. I have quite a fewdamages that need to be addressed. Please contact me as soon as possible.[redacted]Total Control Panel[redacted]
Complaint: [redacted]
I am rejecting this response because:I never recieved payment. Just reissue the check!!
Regards,
[redacted]
Moveforfree.com mailed out check #5064 dated 8/31/16 to Mr. [redacted] to the following address: [redacted]. According to our bank records, the check was never cashed. Until this complaint, we were unaware of this...
situation. We have put a stop payment on that check as of today, and we are sending out a new check (#[redacted]) dated 1/26/17 for $100 to:[redacted] [redacted]
Mrs. [redacted] is mistaken. Moveforfree.com did NOT get any compensation from either [redacted] for referring her to those apartment communities. This is a condition of our service is that we must be paid in order to send clients a rebate or...
cash voucher. Reasons are below:1. [redacted] - The client removed Moveforfree.com from her application to this property and the apartment community did not pay Moveforfree.com. 2. [redacted] - The client did not list Moveforfree.com on her application; therefore, the apartment community did not pay. In order for a client to receive a Rebate all 6 items below must have happened: 1. The client has to have an account with Moveforfree.com.2. The client cannot visit any apartments until Moveforfree.com registers the client at each apartment as a Moveforfree.com customer.3. The client has to notify the apartments on her very first visit that Moveforfree.com sent her and must list "her locator's name with Moveforfree.com" on the guest card and make sure the apartment leasing agent records this information.4. The client then has to write in "her locator's name" and "Moveforfree.com" on the Lease Application in the referring section or the Who sent you section.5. The apartments must send us a lease verification noting the above and the commission amount Moveforfree.com will receive.6. The apartments and/or Management Company of the apartments must pay Moveforfree.com. To RECAP:[redacted] - Numbers 4 and 6 above were not met. Technically, #5 was not either since client REMOVED our company from her application. [redacted] - Numbers 4, 5 and 6 were not met. SUMMARYMoveforfree.com did NOT receive any compensation in regards to Mrs. [redacted], therefore, no rebates were ever sent due to lack of qualification. Moveforfree.com would have preferred to receive payments and send out rebates but instead we received no payment for our services. She can verify that Moveforfree.com was never paid by either apartments by contacting the apartments herself. Thank you, [redacted]Moveforfree.com
Complaint: [redacted]
I am rejecting this response because:I did not get the wrong company to file a complaint for. Yes moving company lost my pieces but I did signed up my move through moveforfree.com and I did not have a choice to pick the movers. So every transaction was with moveforfree.com. When I found out about missing furniture, I sent email to [redacted] at moveforfree.com and she forward that e-mail to another person and no one response to my e-mail and phone call for two weeks. (I have all my emails to back up). and when I finally e-mail to Revdex.com and now everyone is trying to take care this issue. My issue with movefree.com is that they seems like they did not care and I have no information to handle the issue and they did not help me at all. MY MOVE WAS OCTOBER 10TH AND FINALLY SOMEONE FROM MOVING COMPNAY CALLED ME ON NOVEMBER 7TH. That is a fact! I am still upset about them but the moving company is finally helping to resolve the issue.
Regards,
[redacted]