If I could give less than star I wouldI had a leaking Rear Diff Seal that turned into a new Rear Diff on my truckI stressed that I was on a time crunch and had planned to be going out of townCrap happens I am glad we caught it, but I was told if the parts make it in early Tuesday they would get it on before close (the next day is 4th of July)I live by the shop and could go past thru ought the day by noon the new Rear Diff was installed GREAT!! I call them to verify and am told end of day today we will have it done! GREAT!!!! I go over there about mins to close because I have yet to hear anything and it is in the exact same condition as it was in previouslyI ask for an update and they CAN'T FIND THE GUY WORKING ON THE TRUCK???!?!!??!?!? And the proceed to BS me that the parts cam in lateDUDE I SAW THE TRUCK AND THEN CALLED TO VERIFYI was told "I am sorry I can not hold to the promise you were given by some other guy, because he does not work today"Now I get to wait around for day in the HOPES that they decide to finish my truck Thursday The point, stay away from this shop they do NOT care about their clientsThey turned a bad situation into a giant waste of time off work and broken promise after broken promiseNext time I will find a real shop worth the time and money who will back their promises to clients, no matter who made the promise, if they are wearing a Master Muffler shirt that is a promise by the company and the brand NOT the individual
If I could give less than star I wouldI had a leaking Rear Diff Seal that turned into a new Rear Diff on my truckI stressed that I was on a time crunch and had planned to be going out of townCrap happens I am glad we caught it, but I was told if the parts make it in early Tuesday they would get it on before close (the next day is 4th of July)I live by the shop and could go past thru ought the day by noon the new Rear Diff was installed GREAT!! I call them to verify and am told end of day today we will have it done! GREAT!!!! I go over there about mins to close because I have yet to hear anything and it is in the exact same condition as it was in previouslyI ask for an update and they CAN'T FIND THE GUY WORKING ON THE TRUCK???!?!!??!?!? And the proceed to BS me that the parts cam in lateDUDE I SAW THE TRUCK AND THEN CALLED TO VERIFYI was told "I am sorry I can not hold to the promise you were given by some other guy, because he does not work today"Now I get to wait around for day in the HOPES that they decide to finish my truck Thursday
The point, stay away from this shop they do NOT care about their clientsThey turned a bad situation into a giant waste of time off work and broken promise after broken promiseNext time I will find a real shop worth the time and money who will back their promises to clients, no matter who made the promise, if they are wearing a Master Muffler shirt that is a promise by the company and the brand NOT the individual
If I could give less than star I wouldI had a leaking Rear Diff Seal that turned into a new Rear Diff on my truckI stressed that I was on a time crunch and had planned to be going out of townCrap happens I am glad we caught it, but I was told if the parts make it in early Tuesday they would get it on before close (the next day is 4th of July)I live by the shop and could go past thru ought the day by noon the new Rear Diff was installed GREAT!! I call them to verify and am told end of day today we will have it done! GREAT!!!! I go over there about mins to close because I have yet to hear anything and it is in the exact same condition as it was in previouslyI ask for an update and they CAN'T FIND THE GUY WORKING ON THE TRUCK???!?!!??!?!? And the proceed to BS me that the parts cam in lateDUDE I SAW THE TRUCK AND THEN CALLED TO VERIFYI was told "I am sorry I can not hold to the promise you were given by some other guy, because he does not work today"Now I get to wait around for day in the HOPES that they decide to finish my truck Thursday The point, stay away from this shop they do NOT care about their clientsThey turned a bad situation into a giant waste of time off work and broken promise after broken promiseNext time I will find a real shop worth the time and money who will back their promises to clients, no matter who made the promise, if they are wearing a Master Muffler shirt that is a promise by the company and the brand NOT the individual
If I could give less than star I wouldI had a leaking Rear Diff Seal that turned into a new Rear Diff on my truckI stressed that I was on a time crunch and had planned to be going out of townCrap happens I am glad we caught it, but I was told if the parts make it in early Tuesday they would get it on before close (the next day is 4th of July)I live by the shop and could go past thru ought the day by noon the new Rear Diff was installed GREAT!! I call them to verify and am told end of day today we will have it done! GREAT!!!! I go over there about mins to close because I have yet to hear anything and it is in the exact same condition as it was in previouslyI ask for an update and they CAN'T FIND THE GUY WORKING ON THE TRUCK???!?!!??!?!? And the proceed to BS me that the parts cam in lateDUDE I SAW THE TRUCK AND THEN CALLED TO VERIFYI was told "I am sorry I can not hold to the promise you were given by some other guy, because he does not work today"Now I get to wait around for day in the HOPES that they decide to finish my truck Thursday
The point, stay away from this shop they do NOT care about their clientsThey turned a bad situation into a giant waste of time off work and broken promise after broken promiseNext time I will find a real shop worth the time and money who will back their promises to clients, no matter who made the promise, if they are wearing a Master Muffler shirt that is a promise by the company and the brand NOT the individual