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Fort Bend Toyota/Scion

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Reviews Fort Bend Toyota/Scion

Fort Bend Toyota/Scion Reviews (10)

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. This complaint should remain open until the following have occurred: I [The Customer] have actually agreed to this service. As of right now there has been no mutual agreement or valid form of communication between the dealership and myself. I'm still waiting for the call that says something to the effect of "Your part has arrived, let's schedule service and if that doesn't fix it then we'll keep looking for a solution." The service is completed to the fullest extent. The dealership in question has had a problem with completing promises as described in my initial statement. Should they complete the repair and that repair actually resolve my problem then I will close this as resolved. As of right now, they are only guessing that the extension module needs to be replaced and if this doesn't actually resolve the issues diagnosed then this complaint will continue until the problem which was diagnosed under warranty is resolved. Communication to the customer about what is actually happening. It is not my responsibility to call and check their inventory for my parts and their schedule for my service. I expect a dealership to treat me like a customer and not a warranty claim gone wrong. I am in no way attempting to discredit the dealership in anyway, but merely keep both parties upfront and honest and the usual practices haven't had the correct effect. I will not close this case or it's pursuit until the problem diagnosed is resolved. I should also note, this will be my last Toyota partly because of experiences observed in this claim. Regards, [redacted]

Customer brought vehicle to Fort Bend Toyota on June 29, 2015 to diagnose a check engine light. Dealer retrieved the diagnostic code for catalytic converter. Customer opted to replace her catalytic converter as well as several other recommended repairs.Customer returned to dealer on July...

3rd, 2015 with a check engine light on again. Our dealership diagnosed the issue and retrieved the code of bank 1 sensor 2 for an oxygen sensor failure. At this time the dealer explained to the customer that the oxygen sensor is a different repair from the first visit. Because the customer was upset, we provided the customer a courtesy rental and replaced the faulty sensor at no charge. This repair and rental was as a gesture of good will. Customer requested dealership to refund money for the repair. We apologized to the customer and explained that we can not refund money for a proper repair that was authorized by the customer.

We would like to respond to complaint ID [redacted]. After contacting my service director, I was informed that this complaint has been fully resolved. Fort Bend Toyota installed a radio receiver and reprogrammed the engine computer to resolve his acceleration issue. We also provided him with a loaner vehicle at no charge during the repairs. Upon receiving his vehicle, the customer was thankful and stated that he was completely satisfied. Thank you for all that you do and your concern in this matter.

To all Involved Parties: We have reviewed [redacted]'s concerns and consulted our service director, Jim [redacted]. He has agreed to pay half of the cost of repairs that have been mentioned by the customer. We encourage [redacted] to reach out to Jim [redacted] at 281-633-3324 or j[redacted]@fortbendtoyota.com....

She is also welcome to call the dealership directly at 281-341-5900 to speak with the service management team and make necessary arrangements for the repairs. Thank you for your time and concerns.

The Fort Bend Toyota Team has reviewed Mr. [redacted]'s concerns. It has been determined that these are issue directly related to the factory and are out of Fort Bend Toyota's control. Recalls are common among all makes and models of vehicles. At this time there is nothing owed to the customer by...

Fort Bend Toyota and we advise the customer to follow instructions by the factory in regards to a resolution of his issues. Thank you.

To All Parties:
Fort Bend Toyota has been in contact with the customer. We have agreed to repair his vehicle at no cost to him. Parts are being ordered and the repair will be completed soon. Both the customer and Fort Bend Toyota have agreed to these conditions. Please consider this complaint as...

closed. Thank you for your time.

Hello Revdex.com Team, We are glad to inform you that ID [redacted] has been resolved. The customer was in contact with our corporate offices, and they were able to assist him. All of his documentation has been received by him and he is satisfied. I went to update the complaint online, and send my response prematurely and the body of the message was blank. Please advise , if further action is required from our store. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This complaint should remain open until the following have occurred:
I [The Customer] have actually agreed to this service. As of right now there has been no mutual agreement or valid form of communication between the dealership and myself. I'm still waiting for the call that says something to the effect of "Your part has arrived, let's schedule service and if that doesn't fix it then we'll keep looking for a solution."
The service is completed to the fullest extent. The dealership in question has had a problem with completing promises as described in my initial statement. Should they complete the repair and that repair actually resolve my problem then I will close this as resolved. As of right now, they are only guessing that the extension module needs to be replaced and if this doesn't actually resolve the issues diagnosed then this complaint will continue until the problem which was diagnosed under warranty is resolved. 
Communication to the customer about what is actually happening. It is not my responsibility to call and check their inventory for my parts and their schedule for my service. I expect a dealership to treat me like a customer and not a warranty claim gone wrong. 
I am in no way attempting to discredit the dealership in anyway, but merely keep both parties upfront and honest and the usual practices haven't had the correct effect. I will not close this case or it's pursuit until the problem diagnosed is resolved. 
I should also note, this will be my last Toyota partly because of experiences observed in this claim. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will accept the $600 agreed by Toyota so that I can make repairs to the car on my own.

Good Afternoon Revdex.com Team and Consumer,  We are pleased to report that the cancellations requested by the customer were completed and verification of these cancellations were emailed to the customer on 7/22/2015. Should the customer have additional requests or questions, he may contact our...

dealership at any time. Thank you and have a wonderful day.

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