Fort Bragg - Harley

I have had several issues with this dealership since I bought my motorcycle brand new. August of last year I brought my motorcycle in to have a warranty item fixed. A few months later , I noticed there to still be an issue after they worked on my bike. I brought it in and told them to please look at it, while also doing my state inspection and a dyno run(shows your performance results). When I went to pick up my motorcycle, the gentleman at the counter by the name of *** was extremely rude and unprofessional. He told me that I owed them 300 for fixing a tail light issue. A issue that I never told them that I wanted to be fixed. I talked with him and the sales manager and got nothing so I paid and left. After leaving I noticed that they erased my custom dyno tune. I called and spoke with the GM and she told me to bring it in and they would fix it. Which they attempted but they did not met the numbers I had already obtained.

Just last week I had another warranty item Break, I called the service department and made an appointment giving them ALL my information over the phone. He told me that my issue WOULD be fixed under warranty. When I brought the bike in, I dealt with the gentleman *** again to who ignored me for 5 minutes. I explained to him the issue and he told me to bring my bike inside, when he said this he got up and went into the managers office. Once I pushed my bike into their building him and the manager proceeded to tell me that they would not cover my bike under warranty and that they have flagged my vin number in the system.

My overal complaint is being that, not only have they charged me for work I never told them they could do, the work that they did was never done properly. Also they flagged my motorcycle in the system once they saw it was me and have made it into a personal issue between myself and them.
Product_Or_Service: January 2016