Fort Collins Area Chamber of Commerce

Mr [redacted] , I looked into the complaint regarding the customer in questionWe had two service calls to this locationThe location is a rental property of the customersThe first service call on 8/1/was for a water leak on her air conditioning unitThis was the first time we have ever been to this locationThe service technician found water overflowing from the drain pan on her air conditioning unitIt was determined there was a blockage in the drain lineThere was no fittings provided to access the drain to clean it outWe provided the necessary fittings required to access the drain for cleaning Upon further investigation we found that the drain from her unit connects to a common drain from the air conditioning units that run from the suite above hers and belowIt was also determined that it was the common drain that was clogged AND it was undersized to provide the proper drainage needed for all the suitesShe was informed that the building superintendant needs to clean out the common drain and will need access to the suites below and above hersThe total for this service call was $which is on the invoice that she signedAll of the information I have provided are written on the invoice along with cleaning the water off her floor The second service call was on 8/5/Water leaking againThis was a different technician than the first callHe investigated the condition and found the same situation as the first callThere is a clog in the common drain line below her suiteThe problem occurs when the air conditioning unit from the suite above hers is runningThe water from the suite above backs up in the common drain because of the blockage then backs up into her unit and overflowsShe was informed AGAIN that the building owner/management company needs to have the common drain cleaned and/or replacedThis information was also documented on this invoice for $that she signed I believe we provided the correct service for both calls and informed the customer of the required repairs needed from the building ownerThere are certain situations that we have no control overThe tenant must demand those services from the landlord Thank You [redacted] President WF Hann & Sons

***, The first attachment are copies of our invoices that were sent to Ms***The second attachment is copies of our GPS tracking systemYou will see exactly when our technician arrived, left to pick up parts, returned and then when he left the premisesThe address does not match up exactly because of it being a condo complexAll our vehicles have GPSYou may also notice that our technician actually arrived at 7:33am on Aug1stThe invoice states 8:00am The customer was informed both times that she needs to tell the building manager that the common drain needs cleaned outThe work has to be coordinated with the tenants above and below herWe installed necessary fittings to access her drain and clean it out up to the point of connection to the building common drainShe called us out for the same problem days after the first callThe same problem was diagnosed both timesMy question is did she ever inform the building manager of the work needed on the common drain? As a good faith effort I am willing to credit the second invoice of $This does not reflect any admission of guilt or wrong doingI expect the original invoice for $to be paid in full Thank you [redacted] President WF Hann & Sons Richmond Rd Bedford HtsOh office: 216-831- fax: 216-359- cell: [redacted] @wfhann.com

ON THIS PAPER, ONE LINE SHOWS -date(-8/5/14 ), tech(JW), arrive( 12:15), depart ( ?????)
This was **'S second time showing up, because "WATER STILL LEAK"
HE said he can not do it , and wrote the paper in about minutes total, around words and left
And after a couple weeks, the billing charge was $192.00 because labor time is 1hour minutes
I am unwilling to pay for second charge

[redacted],
The first attachment are copies of our invoices that were sent to Ms. [redacted]. The second attachment is copies of our GPS tracking system. You will see exactly when our technician arrived, left to pick up parts, returned and then when he left the premises. The address does not match up exactly because of it being a condo complex. All our vehicles have GPS. You may also notice that our technician actually arrived at 7:33am on Aug. 1st. The invoice states 8:00am.
The customer was informed both times that she needs to tell the building manager that the common drain needs cleaned out. The work has to be coordinated with the tenants above and below her. We installed necessary fittings to access her drain and clean it out up to the point of connection to the building common drain. She called us out for the same problem 4 days after the first call. The same problem was diagnosed both times. My question is did she ever inform the building manager of the work needed on the common drain?
As a good faith effort I am willing to credit the second invoice of $192.50. This does not reflect any admission of guilt or wrong doing. I expect the original invoice for $306.00 to be paid in full.
Thank you
[redacted]
President
WF Hann & Sons
5108 Richmond Rd.
Bedford Hts. Oh. 44146
office: 216-831-4200
fax: 216-359-6237
cell: [redacted]@wfhann.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
MR [redacted]:  I am just open  my email , find out  my case was solved.
THANK  VERY MUCH  FOR YOUR  HELP, THANK!  THANK!  THANKS!
I WILL  MAIL THE COPY OF PAYMENT  CHECK  TO Revdex.com FOR PROOF.
AND  I WILL  THANK  ALL YOUR Revdex.com STAFF TOO, THEY ARE SO POLITY
AND TAKE TIME TO ANSWER  TELEPHONE  AND HELP PEOPLE.
ALL THE AMERICA PEOPLE NEED THIS KIND  FACILITY.
PS: MY CHECK # IS  #[redacted]  $306.00
[redacted]
Regards,
[redacted]

Mr. [redacted],
 
I looked into the complaint regarding the customer in question. We had two service calls to this location. The location is a rental property of the customers. The first service call on 8/1/14 was for a water leak on her air conditioning unit. This was the first time we have...

ever been to this location. The service technician found water overflowing from the drain pan on her air conditioning unit. It was determined there was a blockage in the drain line. There was no fittings provided to access the drain to clean it out. We provided the necessary fittings required to access the drain for cleaning.
 
Upon further investigation we found that the drain from her unit connects to a common drain from the air conditioning units that run from the suite above hers and below. It was also determined that it was the common drain that was clogged AND it was undersized to provide the proper drainage needed for all the suites. She was informed that the building superintendant needs to clean out the common drain and will need access to the suites below and above hers. The total for this service call was $306.00 which is on the invoice that she signed. All of the information I have provided are written on the invoice along with cleaning the water off her floor.
 
The second service call was on 8/5/14. Water leaking again. This was a different technician than the first call. He investigated the condition and found the same situation as the first call. There is a clog in the common drain line below her suite. The problem occurs when the air conditioning unit from the suite above hers is running. The water from the suite above backs up in the common drain because of the blockage then backs up into her unit and overflows. She was informed AGAIN that the building owner/management company needs to have the common drain cleaned and/or replaced. This information was also documented on this invoice for $192.00 that she signed.
 
I believe we provided the correct service for both calls and informed the customer of the required repairs needed from the building owner. There are certain situations that we have no control over. The tenant must demand those services from the landlord.
 
Thank You
 
 
[redacted]
President
WF Hann & Sons