Fort Collins Medical Weight Loss

Complaint: [redacted] I am rejecting this response because: 1) The business states they did not know about my high blood pressure, when their own office initially did not take my account because they stated my blood pressure was too highWhen I returned later it was lowered and they began my treatment 2) they also admit that they knew I contacted many times and they continued to bill me, although I dispute how they use the word threatenI did tell them I would report them to the Attorney General and to Revdex.com and I did so, and so did others, I am not the firstA company that is ethical, would not continue to take my money when I had told them many times I could not doIf they want to stand on their contract, the contract did not say I have to give them a drs letter to cancel nor did they ever ask for one 3)Each time I called they told me I had to come into the office and cancel I had explained that I lived about miles away and was working full time in addition to being a full time student and asked them to cancel as my general practitioner stated with my blood pressure was high and I could not take the meds this office was giving meIt was only when I told them I was going to report them to the Attorney General that they accepted my cancellation without going into the officeThen and only then did they tell me I could email a cancellation 4) I also dispute that they claim I am only doing this for moneyFirst of all, I told them I would take the meds since that is what I paid for, they said noAs for the amount of the money, I did not have all my records in front of my to get the exact amount, however it is close to $ And secondly, I don't need the moneyI am a debt free person, with a paid off home and a well paying jobI don't need $I give away several thousand dollars a year to charitiesThis is a matter of principle that a so called DR can charge people for something they do not receive Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:1) The business states they did not know about my high blood pressure, when their own office initially did not take my account because they stated my blood pressure was too highWhen I returned later it was lowered and they began my treatment2) they also admit that they knew I contacted many times and they continued to bill me, although I dispute how they use the word threatenI did tell them I would report them to the Attorney General and to Revdex.com and I did so, and so did others, I am not the firstA company that is ethical, would not continue to take my money when I had told them many times I could not doIf they want to stand on their contract, the contract did not say I have to give them a drs letter to cancel nor did they ever ask for one3)Each time I called they told me I had to come into the office and cancel I had explained that I lived about miles away and was working full time in addition to being a full time student and asked them to cancel as my general practitioner stated with my blood pressure was high and I could not take the meds this office was giving meIt was only when I told them I was going to report them to the Attorney General that they accepted my cancellation without going into the officeThen and only then did they tell me I could email a cancellation4) I also dispute that they claim I am only doing this for moneyFirst of all, I told them I would take the meds since that is what I paid for, they said noAs for the amount of the money, I did not have all my records in front of my to get the exact amount, however it is close to $And secondly, I don't need the moneyI am a debt free person, with a paid off home and a well paying jobI don't need $I give away several thousand dollars a year to charitiesThis is a matter of principle that a so called DR can charge people for something they do not receive Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:If your employees did not record that I had high blood pressure on any visits, is not of my issue, it is an issue within your officeIt would be a way of covering yourself in the event of malpractice if a patient had an issue resulting from using the meds you prescribe and it were documented they had high blood pressureThis is the only conclusion I can have if this was not recorded.2.Your office NEVER requested a note from my Doctor regarding my high blood pressureThe other side to this is, if your office does not require to have this, then why wasn't my account cancelled3.This is FALSEWhen I called the office, I was told I had to come into the office to cancelIf I would have been told I could have sent an email, I would have done so immediatelyDoes that make sense to have my money taken out of my account for months when it could have ended with a simple email? It was not until the day I called and said I was reporting you to the Attorney General, that I was told I could send an emailI never had intention to smear your companyIt has become a matter of principle when a Dr's office has people sign a monthly contract for medications and office visits and charges people for many months without providing any service at allIf you go online and search your COMPANY you will find many others that have the same complaintYou can't keep getting away with doing this to peopleIf you don't want negative things said about you, then be ethical and honest and do not charge for something you have not provided Regards, [redacted] ***

Responding to their rejection:It was stated in our previous response that we did not have a record of elevated blood pressure during the course of your contract, which was signed August 15, As is documented in your chart, your blood pressure was only in range on that date and any time after we saw you for treatmentHigh readings one day many months prior, which is also documented in your chart, to you starting the program would not disqualify you from continuing if the range was maintained within normalWe were never shown anything to suggest your blood pressure was elevated during your contract and we check blood pressure at every visitYou contacted us right when your payment was taken two months in a row, which we have never denied, but every conversation maintained that we cannot use verbal notice and it must be in writingWe do not and have never required a doctor’s note, a medical reason, or anything other than your choice to cancel and following the instructions specified in the contract that you signed and verbally repeated numerous timesYour personal account that your doctor instructed you to stop; led us to request that notice to approach it as a medical disqualification, but you refused to send anything to usWe have never required anyone to be in the office to cancelThis is and never was told to this personIt has to be in writing which could be in person, a fax, mailed letter, or emailIt was the fact she finally emailed us instead of continuing to call and ignore our request to give us the written notice which lead to it being canceled, not her actions to try and attack the companyTrying to smear a company a year later and listing dollar amounts without actually knowing them is not something I can understand the reasoning behind; when it comes down to signing up for a monthly contract, of your own will, and not listening to instructions for the written cancelation notice numerous times, there is no justificationLike with any company which use monthly fees, we find some people choose to blame the company when they do not read their contract or follow instructions about the contract instead of recognizing their own accountabilityLike is many other companies who do monthly contracts, we have experienced people failing to accept their role in reading and following through with the terms of the contract, but like with local gyms, or other businesses where you sign up for an optional monthly fee we are not at fault for this

Responding to their rejection:1. It was stated in our previous response that we
did not have a record of elevated blood pressure during the course of your
contract, which was signed August 15, 2014. As is documented in your chart, your
blood pressure was only in normal range on that date and any time after we saw
you for treatment. High readings one day many months prior, which is also
documented in your chart, to you starting the program would not disqualify you
from continuing if the range was maintained within normal. We were never shown
anything to suggest your blood pressure was elevated during your contract and
we check blood pressure at every visit.2. You contacted us right when your payment was
taken two months in a row, which we have never denied, but every conversation
maintained that we cannot use verbal notice and it must be in writing. We do
not and have never required a doctor’s note, a medical reason, or anything
other than your choice to cancel and following the instructions specified in
the contract that you signed and verbally repeated numerous times. Your personal
account that your doctor instructed you to stop; led us to request that notice
to approach it as a medical disqualification, but you refused to send anything to
us. 3. We have never required anyone to be in the
office to cancel. This is false and never was told to this person. It has to be
in writing which could be in person, a fax, mailed letter, or email. It was the
fact she finally emailed us instead of continuing to call and ignore our request
to give us the written notice which lead to it being canceled, not her actions
to try and attack the company. 4. Trying to smear a company a year later and
listing dollar amounts without actually knowing them is not something I can
understand the reasoning behind; when it comes down to signing up for a monthly
contract, of your own will, and not listening to instructions for the written cancelation
notice numerous times, there is no justification. Like with any company which use monthly fees, we find some
people choose to blame the company when they do not read their contract or
follow instructions about the contract instead of recognizing their own
accountability. Like is many other companies who do monthly contracts, we have
experienced people failing to accept their role in reading and following
through with the terms of the contract, but like with local gyms, or other
businesses where you sign up for an optional monthly fee we are not at fault
for this.

Complaint: [redacted]
I am rejecting this response because:1. If your employees did not record that I had high blood pressure on any visits, is not of my issue, it is an issue within your office. It would be a way of covering yourself in the event of malpractice if a patient had an issue resulting from using the meds you prescribe and it were documented they had high blood pressure. This is the only conclusion I can have if this was not recorded.2.Your office NEVER requested a note from my Doctor regarding my high blood pressure. The other side to this is, if your office does not require to have this, then why wasn't my account cancelled. 3.This is FALSE. When I called the office, I was told I had to come into the office to cancel. If I would have been told I could have sent an email, I would have done so immediately. Does that make sense to have my money taken out of my account for months when it could have ended with a simple email? It was not until the day I called and said I was reporting you to the Attorney General, that I was told I could send an email. 4. I never had intention to smear your company. It has become a matter of principle when a Dr's office has people sign a monthly contract for medications and office visits and charges people for many months without providing any service at all. If you go online and search your COMPANY you will find many others that have the same complaint. You can't keep getting away with doing this to people. If you don't want negative things said about you, then be ethical and honest and do not charge for something you have not provided.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1) The business states they did not know about my high blood pressure, when their own office initially did not take my account because they stated my blood pressure was too high. When I returned later it was lowered and they began my treatment. 2) they also admit that they knew I contacted many times and they continued to bill me, although I dispute how they use the word threaten. I did tell them I would report them to the Attorney General and to Revdex.com and I did so, and so did others, I am not the first. A company that is ethical, would not continue to take my money when I had told them many times I could not do. If they want to stand on their contract, the contract did not say I have to give them a drs letter to cancel nor did they ever ask for one. 3)Each time I called they told me I had to come into the office and cancel.  I had explained that I lived about 30 miles away and was working full time in addition to being a full time student and asked them to cancel as my general practitioner stated with my blood pressure was high and I could not take the meds this office was giving me. It was only when I told them I was going to report them to the Attorney General that they accepted my cancellation without going into the office. Then and only then did they tell me I could email a cancellation. 4) I also dispute that they claim I am only doing this for money. First of all, I told them I would take the meds since that is what I paid for, they said no. As for the amount of the money, I did not have all my records in front of my to get the exact amount, however it is close to $500. And secondly, I don't need the money. I am a debt free person, with a paid off home and a well paying job. I don't need $500. I give away several thousand dollars a year to charities. This is a matter of principle that a so called DR can charge people for something they do not receive.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
1. If your employees did not record that I had high blood pressure on any visits, is not of my issue, it is an issue within your office. It would be a way of covering yourself in the event of malpractice if a patient had an issue resulting from using the meds you prescribe and it were documented they had high blood pressure. This is the only conclusion I can have if this was not recorded.
2.Your office NEVER requested a note from my Doctor regarding my high blood pressure. The other side to this is, if your office does not require to have this, then why wasn't my account cancelled.
3.This is FALSE. When I called the office, I was told I had to come into the office to cancel. If I would have been told I could have sent an email, I would have done so immediately. Does that make sense to have my money taken out of my account for months when it could have ended with a simple email? It was not until the day I called and said I was reporting you to the Attorney General, that I was told I could send an email.
4. I never had intention to smear your company. It has become a matter of principle when a Dr's office has people sign a monthly contract for medications and office visits and charges people for many months without providing any service at all. If you go online and search your COMPANY you will find many others that have the same complaint. You can't keep getting away with doing this to people. If you don't want negative things said about you, then be ethical and honest and do not charge for something you have not provided.
Regards,
[redacted]

from: Fort Collins Medical Weight Loss <[email protected]>to: "[email protected]" <[email protected]>date: Wed, Nov 18, 2015 at 2:39 PMsubject: ID [redacted], I am emailing you in response to a letter that we received about ID [redacted]. This person...

is filing a complaint about our office, when we have done nothing but follow the contract signed by the person complaining. Our weight loss company gives everyone the option for a recurring monthly contract for a discounted monthly fee instead of paying just as you come in. These contracts are optional and everyone may choose to pay as they go at the higher price. If the contract is selected they complete, sign and enter their information agreeing to the terms of the contract. Copied next are the terms which have been signed by the person filing the complaint. To protect their identity, we are not copying their actual contract with their personal information, but we do have it on file if anyone from the Revdex.com would like proof. I understand that this retainer agreement:·          Excludes the following services or medical careo   All clinical services not directly a part of my Programo   Acute, urgent, or emergent medical careo   Primary medical care services·          Monthly fees are not tied to any medications or supplements. These fees are attached to administrative services and membership fees as a patient of Fort Collins Medical Weight Loss. THESE FEES DO NOT ROLL OVER. If you miss your monthly appointments, the monthly fees will not be credited back to you. We use recurring billing to forecast how many employees to staff, how many hours to be open monthly, advertising fees, etc. ·          Does not involve a third party payer and no claims or itemized statements are created·          Does not alter my current subscriber-health plan relationship·          Can be terminated by either party without cause, with at least 7 days written notice to the other party. After we receive your 7 day notice in person or in the mail, you will be liable for any payment scheduled for the remaining 7 days of your contract.·          Can be terminated without financial penalty, if terminated with proper notice.·          If at anytime your recurring payment is rejected due to insufficient funds, expired card information, cancelled card, etc., you have 72 hours to contact us with updated information!"This person completed the contract but stopped coming after two months. They did not give us a written notice, that is clearly required in the terms of the contract or any contact at all that would prompt us to remind them that they needed to submit the written notice until January, three months later. At this time they called leaving an aggressive voice mail demanding us to cancel and refund. My return call was not answered and I left the same voicemail I leave anyone calling to cancel contracts. I told this person specifically that we required a written notice one week prior to the payment to cancel the recurring contract and the monthly fees are not refunded if we are not given that notice but you do not come in. They did not submit any written notice and did not contact us at all again until a month later when the next payment came out as scheduled and still within the terms on the contract they voluntarily signed up for. When I spoke with this person after several angry calls I again specified the notice had to be in writing and the terms of the contract. They claimed to have stopped due to blood pressure issues which we did not have any record of during the course of the contract and they would not provide us with any documentation of the condition. Nearly three weeks and several angry and threatening calls later, during which I repeated the exact terms of the contract several times, they sent an email demanding the cancellation of the contract and also threatened to file complaints. It was not their threats but the fact that they finally did what we had requested for several months and gave us the cancellation request in writing, via email. No contact has been made with the office since their threatening email was used to cancel the contract, until we got this Revdex.com complaint. They are claiming $500 which is a larger amount then they paid total, let alone just for missed months, so they are trying to threaten our business and use this complaint to get money; instead of accepting responsibility for making the choice to sign up for a monthly contract and then not completing the steps they had been told numerous times needed to happen to cancel. Thank you for your time in reading our response and please feel free to email any further questions you may have.Fort Collins Medical Weight Loss970-237-3205

Responding to their rejection:1. It was stated in our previous response that we
did not have a record of elevated blood pressure during the course of your
contract, which was signed August 15, 2014. As is documented in your chart, your
blood pressure was only in normal range on that date and any time after we saw
you for treatment. High readings one day many months prior, which is also
documented in your chart, to you starting the program would not disqualify you
from continuing if the range was maintained within normal. We were never shown
anything to suggest your blood pressure was elevated during your contract and
we check blood pressure at every visit.
2. You contacted us right when your payment was
taken two months in a row, which we have never denied, but every conversation
maintained that we cannot use verbal notice and it must be in writing. We do
not and have never required a doctor’s note, a medical reason, or anything
other than your choice to cancel and following the instructions specified in
the contract that you signed and verbally repeated numerous times. Your personal
account that your doctor instructed you to stop; led us to request that notice
to approach it as a medical disqualification, but you refused to send anything to
us.
3. We have never required anyone to be in the
office to cancel. This is false and never was told to this person. It has to be
in writing which could be in person, a fax, mailed letter, or email. It was the
fact she finally emailed us instead of continuing to call and ignore our request
to give us the written notice which lead to it being canceled, not her actions
to try and attack the company.
4. Trying to smear a company a year later and
listing dollar amounts without actually knowing them is not something I can
understand the reasoning behind; when it comes down to signing up for a monthly
contract, of your own will, and not listening to instructions for the written cancelation
notice numerous times, there is no justification.
Like with any company which use monthly fees, we find some
people choose to blame the company when they do not read their contract or
follow instructions about the contract instead of recognizing their own
accountability. Like is many other companies who do monthly contracts, we have
experienced people failing to accept their role in reading and following
through with the terms of the contract, but like with local gyms, or other
businesses where you sign up for an optional monthly fee we are not at fault
for this.

Complaint: [redacted]
I am rejecting this response because:
1) The business states they did not know about my high blood pressure, when their own office initially did not take my account because they stated my blood pressure was too high. When I returned later it was lowered and they began my treatment.
2) they also admit that they knew I contacted many times and they continued to bill me, although I dispute how they use the word threaten. I did tell them I would report them to the Attorney General and to Revdex.com and I did so, and so did others, I am not the first. A company that is ethical, would not continue to take my money when I had told them many times I could not do. If they want to stand on their contract, the contract did not say I have to give them a drs letter to cancel nor did they ever ask for one.
3)Each time I called they told me I had to come into the office and cancel.  I had explained that I lived about 30 miles away and was working full time in addition to being a full time student and asked them to cancel as my general practitioner stated with my blood pressure was high and I could not take the meds this office was giving me. It was only when I told them I was going to report them to the Attorney General that they accepted my cancellation without going into the office. Then and only then did they tell me I could email a cancellation.
4) I also dispute that they claim I am only doing this for money. First of all, I told them I would take the meds since that is what I paid for, they said no. As for the amount of the money, I did not have all my records in front of my to get the exact amount, however it is close to $500.
And secondly, I don't need the money. I am a debt free person, with a paid off home and a well paying job. I don't need $500. I give away several thousand dollars a year to charities. This is a matter of principle that a so called DR can charge people for something they do not receive.
Regards,
[redacted]