Fort Financial Credit Union

Initial Business Response / [redacted] (1000, 5, 2017/02/27) */ Thank you for your recent notificationI have reviewed your complaint and have not been able to locate an account for [redacted] with the address of [redacted] **, XXXXX I would appreciate more information such as an account number or SSOC #Fort Financial Credit union will be able to remove [redacted] from our marketing list once we have this information In the event that [redacted] has not had account with FFCU than she will need to block her credit bureau from being used as marketingFrom time to time FFC will work with Credit bureau's to obtain marketing listTo do this she will need to contact each credit bureau to ask to be removed Thanks you for your understanding, [redacted] VPSS Fort Financial Credit Union Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The advertisements are addressed to [redacted] who does not live at this addressPlease remove myself, [redacted] , and any other names associated with my address from your mailing list Final Business Response / [redacted] (4000, 10, 2017/03/07) */ Thanks you for your recent informationIt does not appear that anything FFCU has mailed is addressed to [redacted] If she is receiving mailing from FFCU that is not in her name she will need to take this up with her local USPS officeFFCU has to follow the US Patriot ACT which will not allow us to discuss any account information with anyone other than the account ownerFFCU is sorry for any inconvenience, We are hopeful that the USPS will be able to assist youRespectfully, [redacted] VPSS Fort Financial Credit Union

Initial Business Response /* (1000, 5, 2017/02/27) */
Thank you for your recent notification. I have reviewed your complaint and have not been able to locate an account for [redacted] with the address of [redacted], XXXXX.
I would appreciate more information such as an...

account number or SSOC #. Fort Financial Credit union will be able to remove [redacted] from our marketing list once we have this information.
In the event that [redacted] has not had account with FFCU than she will need to block her credit bureau from being used as marketing. From time to time FFC will work with Credit bureau's to obtain marketing list. To do this she will need to contact each credit bureau to ask to be removed.
Thanks you for your understanding, [redacted] VPSS Fort Financial Credit Union
Initial Consumer Rebuttal /* (3000, 8, 2017/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The advertisements are addressed to [redacted] who does not live at this address. Please remove myself, [redacted], and any other names associated with my address from your mailing list.
Final Business Response /* (4000, 10, 2017/03/07) */
Thanks you for your recent information. It does not appear that anything FFCU has mailed is addressed to [redacted] If she is receiving mailing from FFCU that is not in her name she will need to take this up with her local USPS office. FFCU has to follow the US Patriot ACT which will not allow us to discuss any account information with anyone other than the account owner. FFCU is sorry for any inconvenience, We are hopeful that the USPS will be able to assist you. Respectfully, [redacted] VPSS Fort Financial Credit Union