Fort Mitchell Dental Care

I am rejecting this response because: We did not take a test driveWe did take a test 'ride' with [redacted] driving to show us the power of the [redacted] We had no problem with how our trade drove, we wanted a new motor home [redacted] never called [redacted] or anyone else any names [redacted] gave us the names and numbers for two shops in the Sacramento and Auburn areaWe never said anything to [redacted] about the sway bars being looseWe have never had [redacted] ServiceWe have had [redacted] for over years, at home and in all our other motor homesWe asked to have all the roof seams re sealedWe asked for a Max Air Vent and they installed a vent cover not [redacted] ***All other covers are Max AirWe did speak to the previous ownerWe had a very nice discussion and he suggested we write a comment on ***, which we didHe also wrote a comment on [redacted] as he too was having problems with the dealershipWe got his information from paperwork the dealership sent us [redacted] being from the South, was raised that the way to tell a story is with the truthYou don't need to remember what you said if it is the truthLies are too hard to keep in towAlso, being from the South, they didn't have contractsEverything was done by word of mouth and a handshakeLet us end with, if it doesn't make sense it's probably not trueWe never showed [redacted] any e-mails of complaints we had sent others, why would we? Thank you so much for your time

Good morning, In response to the complaint listed below: Prior to our appointment with Mr [redacted] , the customer called our parts department and requested a tv lift motor to be ordered prior to his appointment, Mr [redacted] was advised the part cost was $ He authorized the order and the part was ordered, he was advised it might not arrive prior to his appointment Mr [redacted] was informed at time of appointment scheduling that the appointment was for drop off to enter the work rotation As with all scheduled appointments, he was advised that with our current work load, it was approximately 5-days from time of drop off to entering shop for diagnosis At the time of drop off, Mr [redacted] provided a list of items, which he added to at the writing Mr [redacted] advised me that it would be an extended warranty claim I advised Mr [redacted] at the time of write up that a list that size would be quite involved in getting diagnosis, parts pricing and submittal to extended warranty I also went over the list with Mr [redacted] and advised that several of his items most likely would not be covered as they appeared to be maintenance items The final write up consisted of items which Mr [redacted] signed a repair order authorizing check and advise time for the items at $ I advised Mr [redacted] that his coach would be in our shop for a minimum of weeks possibly longer, due to availability of parts etc One week into the time the coach was at our shop, and after my technician had spent approximately hours in diagnosis time, Mr [redacted] and his wife came in for an update, when I went over the repair order with them, they changed no fewer than items on the repair order and stated they were mistaken on the actual complaints I advised that there was a considerable amount of time spent where we were finding no problems with the items originally described I advised this was a hindrance due to the fact that the coach had already had an initial diagnosis done and need parts pricing submitted for the insurance claim With the amount of time already involved, the customer became upset that the time spent on the original diagnosis was unable to be submitted to extended warranty, I requested the customer to revise his list in the attempt to expedite his visit as he was now staying on our lot with full hookups that are primarily reserved for our sales customers from out of town To expedite the repairs, we did a partial claim on the parts we knew we needed and the parts were ordered Mr [redacted] became increasingly agitated and actually got to a point he would not communicate with me, I had to speak to his wife and she relayed our conversation to him in the back of the motor home After numerous encounters, over weeks of waiting on parts and the customer staying in our camp site, I made the decision to limit the work being done to the items completed, and parts on order I did not charge the customer for any work we had involved in the coach up to that time except for items we actually completed I waived all diagnosis time which at this time was approximately 10-hours of time spent on the coach When we attempted to install the tv lift motor the customer had us order prior to the visit, it was not the only part needed At this time, I informed the customer that we would complete the repairs for the parts we had in stock and had received and that we would be finished at that time The customer requested that we do not assemble the tv lift assembly so that when he went to the factory, it would expedite the repairs of the system and time he would be waiting at that facility I contacted his extended warranty company and voided any authorized repair dollars for any items we did not complete, and only charged the customer for the repairs we completed We made every attempt possible to accommodate the [redacted] , but were unable to address all of their issues I am available for any questions Monday through Friday 8:am to 5:pm I take lunch from 1:pm to 2pm dailyThank you, [redacted] Service ManagerDeMartini RV, Grass Valley [redacted]

I am rejecting this response because: First, we were never offered nor did we take a test driveSecond, the response to the alarm with the jacks was, "why didn't you pull over and buy ear plugs?" Third, I never called [redacted] bad names, I just asked him if he slept well at nightAt that point he hung up on meFourth, I called [redacted] to get names of Shops in the Auburn/Sacramento area that do front end alignments on motorhomes so I could get a price es***ateHe gave several names for me to callThe es***ates I got from these shops was from $to $and I had been charged $Through conversation, I told [redacted] that I had paid $for the alignment and adjusting the sway bars [redacted] said that what I paid for my alignment was way out of line and he had never heard of adjusting sway barsHe asked me to send him a copy of the invoice, which I didThe coach was represented to us that it had an in motion satellite system and it had a great entertainment system [redacted] knew of the satellite [redacted] as he went up on the roof and set it to except [redacted] NetworkBefore we took possession of the coach we asked [redacted] to have their electronics person come out and show us how to operate all the electronic components [redacted] said he could show us all thatHe showed us the three remotes for the TV and showed us how to turn them on.We had three requests for buying the coachReseal the seams in the roof with self leveling caulking, trade toilets from our trade, and install a max air ventThey did change the toilet, and put a vent on the roof, but it is not a max air vent and the roof seams were not caulkedThe coach was not properly represented to usWe have received some of the manuals for the coach but there are several that still have not been supplied to usWe are missing the manuals for the [redacted] , [redacted] , [redacted] , front and rear sway bars and shocks, roof air conditioners and the [redacted] HDTV Antenna Systemthe driver's side sun shade broke and we have taken it to a couple of RV places and they cannot help usWe talked to the previous owner and he assured us that all the manuals that came with the coach and the manuals for the accessories he added were with the coach when he turned it in to DeMartiniWe are both in our late 70's and have purchased several new and used motorhomesThis is the first ***e we have encountered this type of incompetence [redacted] did give us $60.00, but the next morning we tried to return it to him and he said, "no, just keep it"When [redacted] got the coach repaired in Yuba City at the Ford dealer, he called me and wanted the number for our extended warranty so the warranty company would pay for the repairWe refused to give him the number because we felt the dealership should pay for the repair since we hadn't owned the vehicle but about hoursI called [redacted] DeMartini complaining about not getting all the manuals and he made a big deal out of having paid for the repairs to the coachWe feel that [redacted] took advantage of the situation because he knew I was not feeling wellWe now understand why the DeMartini RV Sales has such a low rating and wish we had contacted the Revdex.com before buying

Hello [redacted],I know you’ve heard this before Let me start off with if it doesn’t make sense it’s probably not true.[redacted] did take a test drive the reason he traded in his coach is because he didn’t like the way it drove and the lack of power why would you not test drive a  coach  that you were buying if you have had issues with your coach [redacted] called me on my cell I was in line at the grocery store he was mad and said we were crooks liars thieves and other names then said how do you sleep at night doesn’t make sense just to ask me how I sleep after that I told him if he kept it up I was going to end the conversion he did so I hung up he had his chance to settle down I advised [redacted] to get it fixed I could not fix it over the phone  he had a extended warranty ear plugs humor between me and him not reality The first I heard of the alignment was when he sent me the bill he lives in Nevada not Sacramento  I didn’t give [redacted] any names He also said the sway bar was loose and could fall off and that seemed like a lot to tighten a bar but in fact after talking to the alignment shop I found out they had to adjust the steering to [redacted]s preference’s  it was not loose. There is no mention in the ad or charge for the satellite however [redacted] said he had direct tv at home I had our tech. look at the satellite to see if it was set to direct and it was  while he was installing a cover over the vent that was already installed so you could drive when the vent was open not a whole new vent and I told him I would make sure he sealed the new cover we had installed for free the roof was in great shape never said anything about resealing the roof. I called the customer that traded in the coach when [redacted] was in my office the customer wasn’t sure but thought he had left the manuals in the coach [redacted] some way got the customers number we NEVER give out customers information we were contacted bye the person that traded in that coach he was not happy with [redacted] calling him used coaches are never guaranteed to have the manuals but I did get every manual except one that I missed because [redacted] looked through the manuals and I gave him that one before he left. I gave [redacted] money he tried to give me the change I told him to keep the change I guess that was wrong too He called [redacted] with his warranty info I don’t have it he does I called [redacted] and asked about how long it would take for the repairs to get done they said it depends when the warranty company gets us a approval I called them back after talking to the Mr. DeMartini he said lets pay for it and get it done. I did know how hard [redacted] was to deal with before he bought the coach he showed me the e-mails of complaints he had sent to others but I stilled tried there is nothing else that I could have done to please [redacted] just like others have found out

Good morning, In response to the complaint listed below:  Prior to our appointment with Mr. [redacted], the customer called our parts department and requested a tv lift motor to be ordered prior to his appointment, Mr. [redacted] was advised the part cost was $1476.18.  He authorized the...

order and the part was ordered, he was advised it might not arrive prior to his appointment.  Mr. [redacted] was informed at time of appointment scheduling that the appointment was for drop off to enter the work rotation.  As with all scheduled appointments, he was advised that with our current work load, it was approximately 5-7 days from time of drop off to entering shop for diagnosis.  At the time of drop off, Mr. [redacted] provided a list of 27 items, which he added 5 to at the writing.  Mr. [redacted] advised me that it would be an extended warranty claim.  I advised Mr. [redacted] at the time of write up that a list that size would be quite involved in getting diagnosis, parts pricing and submittal to extended warranty.  I also went over the list with Mr. [redacted] and advised that several of his items most likely would not be covered as they appeared to be maintenance items.  The final write up consisted of 25 items which Mr. [redacted] signed a repair order authorizing check and advise time for the items at $2415.00.  I advised Mr. [redacted] that his coach would be in our shop for a minimum of 3 weeks possibly longer, due to availability of parts etc.  One week into the time the coach was at our shop, and after my technician had spent approximately 11 hours in diagnosis time, Mr. [redacted] and his wife came in for an update, when I went over the repair order with them, they changed no fewer than 10 items on the repair order and stated they were mistaken on the actual complaints.  I advised that there was a considerable amount of time spent where we were finding no problems with the items originally described.  I advised this was a hindrance due to the fact that the coach had already had an initial diagnosis done and need parts pricing submitted for the insurance claim.  With the amount of time already involved, the customer became upset that the time spent on the original diagnosis was unable to be submitted to extended warranty, I requested the customer to revise his list in the attempt to expedite his visit as he was now staying on our lot with full hookups that are primarily reserved for our sales customers from out of town.  To expedite the repairs, we did a partial claim on the parts we knew we needed and the parts were ordered.  Mr. [redacted] became increasingly agitated and actually got to a point he would not communicate with me, I had to speak to his wife and she relayed our conversation to him in the back of the motor home.  After numerous encounters, over 3 weeks of waiting on parts and the customer staying in our camp site, I made the decision to limit the work being done to the items completed, and parts on order.  I did not charge the customer for any work we had involved in the coach up to that time except for items we actually completed.  I waived all diagnosis time which at this time was approximately 10-15 hours of time spent on the coach.  When we attempted to install the tv lift motor the customer had us order prior to the visit, it was not the only part needed.  At this time, I informed the customer that we would complete the repairs for the parts we had in stock and had received and that we would be finished at that time.  The customer requested that we do not assemble the tv lift assembly so that when he went to the factory, it would expedite the repairs of the system and time he would be waiting at that facility.  I contacted his extended warranty company and voided any authorized repair dollars for any items we did not complete, and only charged the customer for the repairs we completed.  We made every attempt possible to accommodate the [redacted], but were unable to address all of their issues.  I am available for any questions Monday through Friday 8:00 am to 5:00 pm.  I take lunch from 1:00 pm to 2pm daily. Thank you, [redacted]Service ManagerDeMartini RV, Grass Valley[redacted]

I am rejecting this response because: First, we were never offered nor did we take a test drive. Second, the response to the alarm with the jacks was, "why didn't you pull over and buy ear plugs?" Third, I never called [redacted] bad names, I just asked him if he slept well at night. At that point he hung up on me. Fourth, I called [redacted] to get names of Shops in the Auburn/Sacramento area that do front end alignments on motorhomes so I could get a price es[redacted]ate. He gave several names for me to call. The es[redacted]ates I got from these shops was from $150.00 to $290.00 and I had been charged $912.00. Through conversation, I told [redacted] that I had paid  $912.00 for the alignment and adjusting the sway bars. [redacted] said that what I paid for my alignment was way out of line and he had never heard of adjusting sway bars. He asked me to send him a copy of the invoice, which I did. The coach was represented to us that it had an in motion satellite system and it had a great entertainment system. [redacted] knew of the satellite [redacted] as he went up on the roof and set it to except [redacted] Network. Before we took possession of the coach we asked [redacted] to have their electronics person come out and show us how to operate all the electronic components. [redacted] said he could show us all that. He showed us the three remotes for the TV and showed us how to turn them on.We had three requests for buying the coach. Reseal the seams in the roof with self leveling caulking, trade toilets from our trade, and install a max air vent. They did change the toilet, and put a vent on the roof, but it is not a max air vent and the roof seams were not caulked. The coach was not properly represented to us. We have received some of the manuals for the coach but there are several that still have not been supplied to us. We are missing the manuals for the [redacted], [redacted], [redacted], front and rear sway bars and shocks, roof air conditioners and the [redacted] HDTV Antenna System. the driver's side sun shade broke and we have taken it to a couple of RV places and they cannot help us. We talked to the previous owner and he assured us that all the manuals that came with the coach and the manuals for the accessories he added were with the coach when he turned it in to DeMartini. We are both in our late 70's and have purchased several new and used motorhomes. This is the first [redacted]e we have encountered this type of incompetence. [redacted] did give us $60.00, but the next morning we tried to return it to him and he said, "no, just keep it". When [redacted] got the coach repaired in Yuba City at the Ford dealer, he called me and wanted the number for our extended warranty so the warranty company would pay for the repair. We refused to give him the number because we felt the dealership should pay for the repair since we hadn't owned the vehicle but about 2 hours. I called [redacted] DeMartini complaining about not getting all the manuals and he made a big deal out of having paid for the repairs to the coach. We feel that [redacted] took advantage of the situation because he knew I was not feeling well. We now understand why the DeMartini RV Sales has such a low rating and wish we had contacted the Revdex.com before buying.

[redacted] bought a used coach with no warranty from us and signed the as-is paper we did offer him a extended warranty that has great coverage  and he purchased that. This coach was a trade -in from the bay area driven over here with no problems this coach was sent out bye us for a safety inspection...

although it was a 2014 with low miles which includes the brakes and suspension everything was good on the coach they done a road test we done a road test  [redacted] done a road test when [redacted] picked up the coach he headed for home Reno there are steep hills on the trip he called me on my personal cell phone which I gave him the number to he told me the coach lost power and was running hot and the check engine light came on 6 miles up the road I jumped in a car found him checked over the coach, gave him my car and him and her followed me back it did not over heat for me I let in run for another 45 minutes no overheating I told him I would not let him leave until it had been checked over by a ford dealer I gave [redacted] $60.00 to get dinner and whatever else he needed to spend the night  in his coach in our campground it was late on a Friday no dealer was open I told him early in the morning we would go on a road test together to try and repeat the problem it did get hot I suspected failed fan clutch I called and could only get a appointment to have it looked at on Tuesday I gave him a loaner car and sent him home I drove the coach to the ford dealer 35 miles ran great they squeezed in the coach between others ahead of his coach they diagnosed a faulty fan clutch rare failure at that low miles they had to overnight the parts [redacted] states it took 17 days to repair, the coach was dropped off at ford on 8/21/17 and picked up bye us on 8/25/2017 per ford repair order and [redacted] was notified that it was done and ready to be picked up from us the fan clutch was out of ford warranty and is not warranteed bye us [redacted] has a extended warranty l called him and told him we would pay for the clutch repair $835.79 so we would not waste any time with getting  approval from the extended warranty  company.[redacted] called me when he was on the road and said he jack system was making a load beeping indicating a jack was not retracting I told him to check and make sure no jacks were down so he could still drive it home they were ok I told him that I cant do anything about the noise if he could find a repair shop that it would be covered under his extended  warranty and I know the noise and I could not put up with it for even a short period and I would have to have it fixed or get ear plugs he started yelling calling me bad names and said we were crooks I have always answered [redacted]s phone calls on my personal cell phone even on my one day off when the names starting flying I told him if he didn’t stop with the insults  I would have to end this conversion he didn’t stop so I hung up [redacted] sent me a copy of a bill for a alignment he had done in Reno and told me I need to contact the shop that inspected the motor home because the alignment shop told him the upgraded steering stabilizer was loose and could have fallen off I called the alignment shop that [redacted] used instead of our inspection shop they told me their was nothing wrong or loose they were adjustable for driver preference they talked to [redacted] and adjusted the settings to fit his needs for drivingThe alignment shop told me that [redacted] wrote a bad yelp review against them according to the shop it was not a factual statement. This coach was sold as advertised and as -is and  we went out of our way to satisfy [redacted] I’m sure his health plays a big factor recalling facts that happened  in all of this he seems like a very nice and reasonable guy most of the time their seems to be a pattern of not being able to please [redacted]  bye anyone anywhere.Thanks [redacted],DeMartini RV[redacted]
  Here is a copy of our ad on [redacted]s coach no mention of satellite or surround system and no charge2014 [redacted] Precept 31UL Triple Slide-Out A Class Gas. This coach is built on a Ford chassis and powered by a Ford Banks Powered Triton 6.8L V10 Engine with only 15,762 miles! Equipment includes: Side-Hinged Baggage Doors, Pass Through Storage, Hydraulic Leveling Jacks, 1000 Watt Inverter, Exterior Entertainment Center w/TV, Auto Patio Awning, Dual Ducted Roof A/Cs, 3-Camera Rear Vision System, Power Leather Cockpit Seats, GPS Navigation System, Trip Computer, Power Sunvisors, CD Player, and Water Purifier, DVD Player, LCD TV in Bedroom, Refrigerator, Convection Microwave, Solid Surface Countertops, Power LCD TV Lift. Equipped with a Onan 5.5KW gas Generator with only 177 hours. The Floorplan features: Triple Slide-Out, Leather Sleeper Sofa, Booth Dinette, Private Toilet and Sink, Split Bath, Queen Bed. Asking only 75,900.00! Item #4220 DeMartini RV Sales

I am rejecting this response because: We did not take a test drive. We did take a test 'ride' with [redacted] driving to show us the power of the [redacted]. We had no problem with how our trade drove, we wanted a new motor home. [redacted] never called [redacted] or anyone else any names. [redacted] gave us the names and numbers for two shops in the Sacramento and Auburn area. We never said anything to [redacted] about the sway bars being loose. We have never had [redacted] Service. We have had [redacted] for over 25 years, at home and in all our other motor homes. We asked to have all the roof seams re sealed. We asked for a Max Air Vent and they installed a vent cover not [redacted]. All other covers are Max Air. We did speak to the previous owner. We had a very nice discussion and he suggested we write a comment on [redacted], which we did. He also wrote a comment on [redacted] as he too was having problems with the dealership. We got his information from paperwork the dealership sent us. [redacted] being from the South, was raised that the way to tell a story is with the truth. You don't need to remember what you said if it is the truth. Lies are too hard to keep in tow. Also, being from the South, they didn't have contracts. Everything was done by word of mouth and a handshake. Let us end with, if it doesn't make sense it's probably not true. We never showed [redacted] any e-mails of complaints we had sent others, why would we? Thank you so much for your time.