Fort Moving

Moved a bedroom worth's of furniture from Edmonton to VancouverThe owner of the company himself drove the trailer downVery professionalWas impressed with the speed and skill in which he moved the itemsPrice was exactly as quotedItems arrived in perfect conditionI'm very happy with the service provided

Initial Business Response / [redacted] (1000, 10, 2016/02/19) */ The call on Janwas a simple accident of looking at the wrong Saturday on my calendar to quickly call my customer to let them know we were on our way, but subsequently called the proper customer right afterUnfortunately on Jan I was in Grande Prairie when Edmonton happened to get the coldest day of the year which caused issues with my truckI called [redacted] to let him know what was happening and told him that I had lined up another company that could still move him that day or had a [redacted] lined upI was having problems getting hold of my workers but did get hold of one just after talking to *** [redacted] didn't seem to want to go with the company I lined up and did not answer when I tried to call him backFort Moving has always had integrity with our customers and I likely would have discussed the possibility of some compensation had [redacted] called me to discuss as opposed to getting the Revdex.com complaint firstCommunication is an amazing concept Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will start with him calling meThat did NOT happenI called him and left a message as he did not answerI texted him right after the call and only after the text did he return the callAs for his employee that he contacted, he did give me a callHe did not have a truck or equipment to make the moveHe suggested I rent a truck and that he would help me for a feeAs for the owner setting up another company to move me that day? If I were the business owner, I would have called my customer to let the know of the situation at handI would have the other company knocking on his door or calling him to notify him\her of the situation at handWhat he did was, here's their phone # and I hope that it works for youAs for him calling me back after he gave me the other company's number, that didn't happenI believe that he has NO understanding of customer service or the word integrityCommunication is an amazing concept when you actually make the effort

Initial Business Response /* (1000, 10, 2016/02/19) */
The call on Janwas a simple accident of looking at the wrong Saturday on my calendar to quickly call my customer to let them know we were on our way, but subsequently called the proper customer right afterUnfortunately on JanI was
in Grande Prairie when Edmonton happened to get the coldest day of the year which caused issues with my truckI called *** to let him know what was happening and told him that I had lined up another company that could still move him that day or had a *** lined upI was having problems getting hold of my workers but did get hold of one just after talking to *** didn't seem to want to go with the company I lined up and did not answer when I tried to call him backFort Moving has always had integrity with our customers and I likely would have discussed the possibility of some compensation had *** called me to discuss as opposed to getting the Revdex.com complaint firstCommunication is an amazing concept
Initial Consumer Rebuttal /* (3000, 12, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will start with him calling meThat did NOT happenI called him and left a message as he did not answerI texted him right after the call and only after the text did he return the callAs for his employee that he contacted, he did give me a callHe did not have a truck or equipment to make the moveHe suggested I rent a truck and that he would help me for a feeAs for the owner setting up another company to move me that day? If I were the business owner, I would have called my customer to let the know of the situation at handI would have the other company knocking on his door or calling him to notify him\her of the situation at handWhat he did was, here's their phone # and I hope that it works for youAs for him calling me back after he gave me the other company's number, that didn't happenI believe that he has NO understanding of customer service or the word integrityCommunication is an amazing concept when you actually make the effort

Wonderful moversJames and his team did a great job packing and moving me from Sherwood Park to Smoky LakeNo complaints quote was right on the markI highly recommend

Initial Business Response /* (1000, 10, 2016/02/19) */
The call on Jan. 10 was a simple accident of looking at the wrong Saturday on my calendar to quickly call my customer to let them know we were on our way, but subsequently called the proper customer right after. Unfortunately on Jan. 16...

I was in Grande Prairie when Edmonton happened to get the coldest day of the year which caused issues with my truck. I called [redacted] to let him know what was happening and told him that I had lined up another company that could still move him that day or had a [redacted] lined up. I was having problems getting hold of my workers but did get hold of one just after talking to [redacted]. [redacted] didn't seem to want to go with the company I lined up and did not answer when I tried to call him back. Fort Moving has always had integrity with our customers and I likely would have discussed the possibility of some compensation had [redacted] called me to discuss as opposed to getting the Revdex.com complaint first. Communication is an amazing concept.
Initial Consumer Rebuttal /* (3000, 12, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will start with him calling me. That did NOT happen. I called him and left a message as he did not answer. I texted him right after the call and only after the text did he return the call. As for his employee that he contacted, he did give me a call. He did not have a truck or equipment to make the move. He suggested I rent a truck and that he would help me for a fee. As for the owner setting up another company to move me that day? If I were the business owner, I would have called my customer to let the know of the situation at hand. I would have the other company knocking on his door or calling him to notify him\her of the situation at hand. What he did was, here's their phone # and I hope that it works for you. As for him calling me back after he gave me the other company's number, that didn't happen. I believe that he has NO understanding of customer service or the word integrity. Communication is an amazing concept when you actually make the effort.

Moved a bedroom worth's of furniture from Edmonton to Vancouver. The owner of the company himself drove the trailer down. Very professional. Was impressed with the speed and skill in which he moved the items. Price was exactly as quoted. Items arrived in perfect condition. I'm very happy with the service provided.