Fort Oglethorpe Florist

Re: Complaint ID Number [redacted] Dear Ms [redacted] ,After receiving your letter dated August 9, a thorough investigation was conducted concerning Ms [redacted] 's complaintWe have attempted to reach out to Ms [redacted] and have followed up with our customer in writingMs [redacted] has been invited to contact us if she has any other issues.Please contact me at [redacted] if you have any questions.Sincerely.Resolution & Testing Manager

RE: Complaint ID Number [redacted] Dear MsEdwards,After receiving your letter dated September 19, 2015, we promptly contacted Mr [redacted] and were able to resolve his complaintMr [redacted] was invited to contact us if he had any other issuesPlease contact me at [redacted] if you have any questions.Sincerely, [redacted] ***Assistant Resolution Manager

Re: Complaint ID Number [redacted] Dear Ms [redacted] Northwest is in receipt of your letter dated February 22, regarding the above referenced compliantNorthwest investigated this complaint and contacted Ms [redacted] on February 20, to rectify this matterAs of the date of this letter, Ms ***’s concerns have been addressed.Should you have any questions or concerns, please contact me at ###-###-####.Sincerely.Michelle P [redacted] Resolution Analyst

Re: Complaint ID Number [redacted] Dear Ms. [redacted] Northwest is in receipt of your letter dated October 24, 2016 regarding the above referenced complaint. Northwest will be in contact with the customer directly to rectify this matter.Should you have any questions or concerns, please contact me at... ###-###-####.Sincerely,Katie *. L***Resolution & Testing Manager

Re: Complaint ID Number [redacted] Dear Ms [redacted] ,Northwest Bank was in communication with Mr [redacted] on December 30, regarding his concerns detailed in his Revdex.com complaintMr [redacted] was informed that he is able to apply for a loan with Northwest Bank at any time.Should you have any questions or concerns, please contact me at ###-###-####.Sincerely,Katie [redacted] L***Resolution & Testing Manager

Re: Complaint ID Number ***Dear Ms***,Northwest is in receipt of your letter dated December 6, regarding the above referenced complaintNorthwest has been in contact with the customer directly and is currently working with our customer to rectify this matter.Should you have any
questions or concerns, please contact me at ###-###-####.Sincerely,Katie *L***Resolution & Testing Manager

RE: *** *** ID: ***Ms***,Please accept this letter in response to your letter dated October 8, concerning the above referenced complaint filed by *** ***The basis of Mr***’s complaint is that Northwest’s policy requiring a day waiting period prior to enrolling
in mobile deposit is not well known or clear to the customer.Mr*** stated that he opened his account on August 18, and was informed that mobile deposit would not be available on his account until days had passed from the day on which he opened his accountAfter the days had passed, Mr*** did not have mobile deposit available on his accountMr*** stated that at this point he reached out to our Customer Service Department who informed him that the day wailing period is based upon the date on which a customer enrolls in Online Banking.The employee whom opened Mr***’s account explained to him the Online Banking/Mobile Banking enrollment process as well as the fact that the waiting period begins when Online Banking enrollment is completePer the branch manager, this specific employee is thorough when opening new accounts and thoroughly explains each document and the specifics that affect customers.Northwest has established the day waiting period as a security feature to prevent account abuse or fraudIf you have any questions, please feel free to contact me at ###-###-#### or toll free at ###-###-####.Thank you,Katie ** L*** Assistant Vice President Resolution Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Re: Complaint Number *** Dear Ms***:I am writing with regard to the complaint that I filed with the Revdex.com against Northwest Savings BankIn the letter they submitted to you on November 3, they noted that they contacted me on November This is correct; I spoke with Pam B*** regarding my complaintShe notified me that they are reviewing their accounts to determine the cause of their error, and that they would be in touch once they could provide more information.Their letter states that "As of the date of this letter, Mr[sic] ***'s concerns have been addressed." This is entirely inaccurateI have received no information on how a line of credit was opened in my name, and all of my requests regarding a resolution to this matter have gone unaddressedIf anything, I am more upset with the inaccuracy of their claim that they have solved the problemThe fact that they have been unable to report how an account was opened in my name, that they have been unable to assure me that the account has been deleted, that they have been unable to assure me that my credit rating has in no way been affected by this account, and that they have given me no assurances that my personal information will not be disseminated is completely unacceptableThey have resolved nothing, and my concerns are magnified by their ineptitude.I am very appreciative of your assistance in this matter, and look forward to a quick resolution to this mismanagement of my information by Northwest Savings Bank.Sincerely,*** *** *** *** *** *** *** ** *** ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I thank Northwest Bank for the response, it's a little bit too lateThe bank's response was unacceptable and displays poor customer service putting all the blame on me and the statements about abuse and fraud were rather accusatoryI'm not sure why they can't accept the fact that the employee that opened my account may have made a mistake in what she told meInstead, they turn the blame to me by saying she was thoroughMy original complaint references blank checks that I was told I would be receiving by mailTo date, I have not received them nor has the bank responded to that issue.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Re: Complaint ID Number ***Dear Ms***,Northwest is in receipt of your letter dated October 19, regarding the above referenced compliantNorthwest investigated this complaint and contacted Mr*** on October 25, to rectify this matterAs of the date of this letter, Mr
***’s concerns have been addressed.Should you have any questions or concerns, please contact me at ###-###-####.Sincerely,Katie ** L***Resolution & Testing Manager

Re: Complaint ID Number ***Deai- Ms***Northwest is in receipt of your letter dated November 8, regarding the above referenced complaintNorthwest sent a written response directly to Dr*** regarding his complaintIf provided an appropriate authorization from Dr***, Northwest will supply this written response to the Revdex.comHowever, we believe that Dr***’s concerns have been already been adequately addressed with the customer directly.Should you have any questions or concerns, please contact me at ###-###-####.Sincerely,Katie ** L***Resolution & Testing Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Re: Complaint # ***Dear Ms***After receiving your letter dated August 17, 2015, we promptly contacted Ms*** to address her concerns and were able to resolve her complaintMs*** was invited to contact us if she had any other issues.Please contact me at ###-###-#### if you have
additional questions.Sincerely,*** ** ***Assistant Resolution Manage

Re: Complaint ID Number ***Dear Ms***,After receiving your letter dated August 24, 2015, we promptly contacted Ms*** and were able to resolve her complaintMs*** was invited to contact us if she had any other issues.Please contact me at ###-###-#### if you have any
questions.Sincerely,*** ** ***Assistant Resolution Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have no objection to Northwest Savings Bank sharing with you the letter they wrote to me. But it does not address any of my concerns
Regards,
*** ***

Re: Complaint ID Number ***Dear Ms***,After receiving your letter dated August 9, a thorough investigation was conducted concerning Ms***'s complaintWe have attempted to reach out to Ms*** and have followed up with our customer in writingMs*** has been
invited to contact us if she has any other issues.Please contact me at *** if you have any questions.Sincerely.Resolution & Testing Manager

Re: Complaint ID Number ***Dear Ms***Northwest is in receipt of your letter dated October 24, regarding the above referenced complaintNorthwest investigated this complaint and contacted Mr*** on November 1, We are working with him to rectify this matterAs of the date
of this letter, Mr*** concerns have been addressed.Should you have any questions or concerns, please contact me at ###-###-####.Sincerely,Katie *L***Resolution & Testing Manager

Re: Complaint ID Number ***Dear Ms***,Northwest is in receipt of your letter dated November 9, regarding the above referenced complaintNorthwest has unsuccessfully attempted to contact the customer by phone on several occasionsWe will continue to reach out to the customer to
rectify this matter.Should you have any questions or concerns, please contact me at ###-###-####.Sincerely,Katie ** L***Resolution & Testing Manager

April 11,2017 [redacted]Revdex.com of Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Complaint ID Number [redacted]Dear Ms. [redacted],Northwest is in receipt of your letter dated April 3,2017 regarding the above referenced complaint. Northwest is currently...

researching our customer’s concerns and will respond directly to the customer to rectify this matter.Should you have any questions or concerns, please contact me at [redacted]Sincerely,Katie ** L[redacted]Resolution & Testing Manager