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Fort Washington Shell

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Reviews Fort Washington Shell

Fort Washington Shell Reviews (5)

After years of leaking and patch work fixing on my roof, I hired Hy Grade roofing to solve my roof problems once and for all All my experiences from the Salesman/ Roofers/Accounting was outstanding The kind man that delivered all the material took the time to cover it and put some reflective caution tape around itI have little grandchildren that were coming for the weekend and this kept them safe The Roofers worked under some extreme heat and still stopped to tidy up at the end of the dayThese guys took the time to notice I should beef up my insulation and unclogged a down spout too But, the most important item is my roof, it is really nice to look at and yes I have an amazing warranty and a solid roof, but did I mention it is really nice to look at!

July On May 22nd [redacted] brought his [redacted] in the shop for repairs We found that the CEL was on and suggested after finding problem that [redacted] replace the intake boot because of rip and also needed boot replaced Customer did not have money at time for all parts/laborSo we make it work with what we had and the car was fine The could of been a permanent fix, not temporary Customer was aware of things fixed over a phone call upon approval of work completed Thanks,

IN RESPONSE TO ID# ***, Ms*** ***'s statement is correct to a certain
pointAt the time that the *** *** was brought in for a check over, a preliminary estimate was quoted on labor only in the amount of $It was under the impression that the customer was to bring their own parts in to save on costThe vehicle was brought in about a few days later on 3/29/by *** ***, Ms *** signifigant otherWe updated the quote on the repairs to a new amount due to the fact that he did not supply us with the parts for the repairsCory (service writer) provided Mr *** with a total consisting of all parts and labor which totaled to the amount of $Mr *** was aware of the total cost of parts and labor and asked if we did not include the shocks because they were expensiveWe then quoted him a price which did not include the shocks and labor on the shock, in which he called Ms *** to get an approvalAfter a few minutes of conversation with Ms ***, Mr *** told us give him the original quote with the shocksWhen he finished talking on the phone, he told Cory that the entire job was approved in which he knew the quote alreadyAs the responsible adult that drove the vehicle in, Mr ***, therfore said to "go ahead and do the whole job including the shocksAfter the job was completed, we handed Mr *** the invoice and he said he didnt have enough money to pay the entire billHe requested to go home to pick up the rest of the moneyWe provided him a courtesy ride to his home so he can do just thatBoth Ms *** and Mr *** came in the next day complaining about the price in which they paidMs *** questioned us why was she charged $We explained to her what the break down was and that Mr*** relayed the total price over the phone to herTo our knowledge, she agreed with the priceShe then questioned Mr *** about the price in which he admitted to the total price of $It was then that we found out Mr *** never told her the total of the repairsHe told her a lower priceMs *** was furious and after a drawn out argument amonst themselves, she asked us about a quote on engine mounts which are brokenThe miscommunication was between Mr *** and Ms ***, not with the shop

After years of leaking and patch work fixing on my roof, I hired Hy Grade roofing to solve my roof problems once and for all. All my experiences from the Salesman/ Roofers/Accounting was outstanding. The kind man that delivered all the material took the time to cover it and put some reflective caution tape around it. I have 6 little grandchildren that were coming for the weekend and this kept them safe. The Roofers worked under some extreme heat and still stopped to tidy up at the end of the day. These guys took the time to notice I should beef up my insulation and unclogged a down spout too. But, the most important item is my roof, it is really nice to look at and yes I have an amazing warranty and a solid roof, but did I mention it is really nice to look at!

July 27. 2015
On May 22nd [redacted] brought his [redacted] in the shop for repairs.  We found that the CEL was on and suggested after finding problem that [redacted] replace the intake boot because of  rip and also needed boot replaced.  Customer did not have money at...

time for all parts/labor. So we make it work with what we had and the car was fine.  The could of been a permanent fix, not temporary.  Customer was aware of things fixed over a phone call upon approval of work completed.  
Thanks,

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