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Fort Wayne Urethane

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Fort Wayne Urethane Reviews (2)

I give a zero because workers are rude, not friendly especially the one in Tse Bonito New Mexico the Assistant manger LaVeene was rude, She needs to be replace by respectful person, she snaps at the customer and I didn't feel at ease There is no direction for customers of where to stand in line when they first come on They gave me the run around because their debit card machine was done, informed them to put up a sign indicating the problem with the machine, but was told "NO"

Every time I order a regular burrito with MELTED cheeseGuess what..they never ever melt the cheese (they never did there job)So today I informed the cashier times - loud and clear and I saw her informing the shefOkay the cashier was cool and she did her job, but not the shefThe order was to GO so I got back and found out the same dry cheeseI called and informed the restaurant - no proper answer except sorry from the cashierSo I asked the # to corporate office, cashier hands over the call to the manager, now the manager provided me the # without asking me any reasonCall endsI called the corporate, some lady picks upI told her that I would like to provide a feedback and would like to speak to a concerned personThe lady answers - She is the receptionist and she can note down the complainI asked her FULL name, she chose not to give her last name I asked is that your policy or company policy?? No answer but kept me on hold for a minuteThen I hang up and called her again, this time she noted down the complain but she kept me on hold for several times during the min phone call, not to mention she was very rudeFinally at the endI asked - will I get a follow up phone call on any actions taken from your end?
She replied - yesI asked - when?
she replies - I don't know as the director stays very busyI asked - is there a time line for getting back to your customers, may be 24-hours or months, years or after I die??
She replies - NO there is NO time lineCall ends!!
This is the customer service at Blake's Lot a BurgerRestaurant in Bernalillo
Corporate office in Albuquerque

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