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Fort Worth Suzuki School Reviews (11)

Complaint: [redacted] I am rejecting this response because: I am shocked and disapponted by the organization's dishonest response to my complaint The issue transpired well ahead of the Christmans holidaysIt is not helpful to try to claim that as a reason for the delay I was indeed given the expectation that the check would arrive sooner than 6-weeks since [redacted] notified me that the office had cut the check only one week after I requested the refund At no point did [redacted] explain that it would take 6-weeks to issue the refund In fact he seemed surprised that I hadn't received it when I followed up with him a week laterI have no complaint with [redacted] as he did what he could to help The executive director did not give me a full explanation of what was happening In fact, she was unresponsive when I reached out to her about my growing concern over the delay However, I did hear from her promptly after I filed a complaint with the Revdex.com I can't help but think that the only reason I received a refund is due to the Revdex.com's role in advocating for consumers I did receive the refund in the end and am astonished by this strange attempt by the organization to justify its unprofessional conduct Regards, [redacted] ***

Once again we would point out that our customer received her refund within our expected range of 6-weeks Whether [redacted] expressed surprise at that length of time is not relevant, and we are certain that no one in the organization was acting in dishonesty It is not our intent to "excuse" any behavior; we are trying to clarify factual errors on the part of [redacted] ***In truth, our board members, one of whom needs to sign every check, are not on-site with us, and our office has limited manpower and hours Our bookkeeper, who cuts checks, is not here every working day It is probable that there actually was a relevant holiday delay, as this process was going on between Thanksgiving week and the end of the year The realities of working for a non-profit are that things get done at a slower pace sometimes To say that our organization is acting unprofessionally is a very strong claim, and it is our feeling that [redacted] may have been misled about just how things operate inside our offices It is demonstrably untrue that we were unwilling to respond to her concerns before her Revdex.com action We do feel, however that the action is unnecessary, as her matter was resolved within the time-frame comparable to that of a refund from a different organization or company We would like to express regret that [redacted] harbors ongoing negative feelings about our organization, which does a great deal of positive work in the lives of young musicians

In reference to your letter and phone call, please be advised that the Fort Worth Youth Orchestra and its affiliated Suzuki School do not acknowledge any type of wrongdoing towards our former client, and that we wish to have all public record of this complaint expunged as soon as possible As you may have realized, we are a school with offices that are completely closed during winter break; in the case of the 2016-school year those dates were Dec21-Jan All of our checks must be cut by our bookkeeper and signed by both our Executive Director and a member of our Board of DirectorsAll of our four office staff members are part-time employees onlyOur refund to this client has gone out and the matter was settled well within our expected range of 6-weeks for a refund checkTo my knowledge the client was not led to believe that her refund would come any sooner than thatAs for our former client [redacted] ***’s complaint regarding [redacted] ***, there is nothing he could have done to speed up this process, and he was instructed by our offices to let us handle this complaint Our Executive Director did speak with [redacted] and explained the situation thoroughly We are a small office with limited hours and resources, with many rules to follow based on our nonprofit status, and as such we sometimes need the full weeks to make someone’s payment or refund available Please let me know what else I can do to fully remove this matter from your website Thanks and have a good day,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***To say we accept their response is going too far, but we do accept the refund and are fine with the matter being closedThank you most sincerely for your help in this matter
Regards,
*** ***

Once again we would point out that our customer received her refund within our expected range of 6-weeks Whether *** *** expressed surprise at that length of time is not relevant, and we are certain that no one in the organization was acting in dishonesty It is not our intent to "excuse" any behavior; we are trying to clarify factual errors on the part of *** ***In truth, our board members, one of whom needs to sign every check, are not on-site with us, and our office has limited manpower and hours Our bookkeeper, who cuts checks, is not here every working day It is probable that there actually was a relevant holiday delay, as this process was going on between Thanksgiving week and the end of the year The realities of working for a non-profit are that things get done at a slower pace sometimes. To say that our organization is acting unprofessionally is a very strong claim, and it is our feeling that *** *** may have been misled about just how things operate inside our offices It is demonstrably untrue that we were unwilling to respond to her concerns before her Revdex.com action We do feel, however that the action is unnecessary, as her matter was resolved within the time-frame comparable to that of a refund from a different organization or company. We would like to express regret that *** *** harbors ongoing negative feelings about our organization, which does a great deal of positive work in the lives of young musicians

In reference to your letter and phone call, please be advised that the Fort Worth Youth Orchestra and its affiliated Suzuki School do not acknowledge any type of wrongdoing towards our former client, and that we wish to have all public record of this complaint expunged as soon as possible As
you may have realized, we are a school with offices that are completely closed during winter break; in the case of the 2016-school year those dates were Dec21-Jan8. All of our checks must be cut by our bookkeeper and signed by both our Executive Director and a member of our Board of DirectorsAll of our four office staff members are part-time employees onlyOur refund to this client has gone out and the matter was settled well within our expected range of 6-weeks for a refund checkTo my knowledge the client was not led to believe that her refund would come any sooner than thatAs for our former client *** ***’s complaint regarding *** *** ***, there is nothing he could have done to speed up this process, and he was instructed by our offices to let us handle this complaint Our Executive Director did speak with *** *** and explained the situation thoroughly We are a small office with limited hours and resources, with many rules to follow based on our nonprofit status, and as such we sometimes need the full weeks to make someone’s payment or refund available. Please let me know what else I can do to fully remove this matter from your website. Thanks and have a good day,

Complaint: ***
I am rejecting this response because: ? I am shocked and disapponted by the organization's dishonest response to my complaint? The issue transpired well ahead of the Christmans holidaysIt is not helpful to try to claim that as a reason for the delay? I was indeed given the expectation that the check would arrive sooner than 6-weeks since *** *** notified me that the office had cut the check only one week after I requested the refund? At no point did *** *** explain that it would take 6-weeks to issue the refund? In fact he seemed surprised that I hadn't received it when I followed up with him a week laterI have no complaint with *** *** as he did what he could to help? The executive director did not give me a full explanation of what was happening? In fact, she was unresponsive when I reached out to her about my growing concern over the delay? However, I did hear from her promptly after I filed a complaint with the Revdex.com? I can't help but think that the only reason I received a refund is due to the Revdex.com's role in advocating for consumers? I did receive the refund in the end and am astonished by this strange attempt by the organization to justify its unprofessional conduct? ?
Regards,
*** ***

Once again we would point out that our customer received her refund within our expected range of 6-8 weeks.  Whether [redacted] expressed surprise at that length of time is not relevant, and we are certain that no one in the organization was acting in dishonesty.  It is not our intent to "excuse" any behavior; we are trying to clarify factual errors on the part of [redacted]. In truth, our board members, one of whom needs to sign every check, are not on-site with us, and our office has limited manpower and hours.  Our bookkeeper, who cuts checks, is not here every working day.  It is probable that there actually was a relevant holiday delay, as this process was going on between Thanksgiving week and the end of the year.  The realities of working for a non-profit are that things get done at a slower pace sometimes.  To say that our organization is acting unprofessionally is a very strong claim, and it is our feeling that [redacted] may have been misled about just how things operate inside our offices.  It is demonstrably untrue that we were unwilling to respond to her concerns before her Revdex.com action.  We do feel, however that the action is unnecessary, as her matter was resolved within the time-frame comparable to that of a refund from a different organization or company.  We would like to express regret that [redacted] harbors ongoing negative feelings about our organization, which does a great deal of positive work in the lives of young musicians.

In reference to your letter and phone call, please be advised that the Fort Worth Youth Orchestra and its affiliated Suzuki School do not acknowledge any type of wrongdoing towards our former client, and that we wish to have all public record of this complaint expunged as soon as possible.   As...

you may have realized, we are a school with offices that are completely closed during winter break; in the case of the 2016-2017 school year those dates were Dec. 21-Jan. 8.  All of our checks must be cut by our bookkeeper and signed by both our Executive Director and a member of our Board of Directors. All of our four office staff members are part-time employees only. Our refund to this client has gone out and the matter was settled well within our expected range of 6-8 weeks for a refund check. To my knowledge the client was not led to believe that her refund would come any sooner than that. As for our former client [redacted]’s complaint regarding [redacted], there is nothing he could have done to speed up this process, and he was instructed by our offices to let us handle this complaint.   Our Executive Director did speak with [redacted] and explained the situation thoroughly.  We are a small office with limited hours and resources, with many rules to follow based on our nonprofit status, and as such we sometimes need the full 8 weeks to make someone’s payment or refund available.  Please let me know what else I can do to fully remove this matter from your website.  Thanks and have a good day,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. To say we accept their response is going too far, but we do accept the refund and are fine with the matter being closed. Thank you most sincerely for your help in this matter.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I am shocked and disapponted by the organization's dishonest response to my complaint.  The issue transpired well ahead of the Christmans holidays. It is not helpful to try to claim that as a reason for the delay.  I was indeed given the expectation that the check would arrive sooner than 6-8 weeks since [redacted] notified me that the office had cut the check only one week after I requested the refund.  At no point did [redacted] explain that it would take 6-8 weeks to issue the refund.  In fact he seemed surprised that I hadn't received it when I followed up with him a week later. I have no complaint with [redacted] as he did what he could to help.  The executive director did not give me a full explanation of what was happening.  In fact, she was unresponsive when I reached out to her about my growing concern over the delay.  However, I did hear from her promptly after I filed a complaint with the Revdex.com.  I can't help but think that the only reason I received a refund is due to the Revdex.com's role in advocating for consumers.  I did receive the refund in the end and am astonished by this strange attempt by the organization to justify its unprofessional conduct.   
Regards,
[redacted]

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Address: 4401 Trail Lake Dr, Fort Worth, Texas, United States, 76109-5201

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