Fortified Roofing Reviews (11)
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Fortified Roofing Rating
Description: ROOFING CONTRACTORS
Address: 310 Kensington Rd, Syracuse, New York, United States, 13210-3012
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Regarding this matter, we have reimbursed fully the $8,deposit that Mr [redacted] originally paid to our companyWe successfully assisted Mr [redacted] in acquiring $16,from his insurance company for damage his property incurred during a recent storm After beginning to tear off his old roof on 9/19/we realized that the unusual type of construction on Mr [redacted] ’s home was not a type that we were familiar with Rather than get involved in something that we were not familiar with, we decided to refund Mr [redacted] and have him hire someone else to do the workNormally we would be charging a fee for helping a homeowner successfully aquire a settlement from their insurance carrier, but in this case, we decided to not charge Mr [redacted] anything for the services that we rendered for himBest regards, John A
I contacted Fortified to get an estimate for a new roof for my houseThey gave me such a good price on the house, garage and barn that I had them do all threeAll three were finished in a day and half and look greatThere was some controversy about an entire pallet of squares left over, but they investigated and showed me the number of squares used was very close to the estimate--the extra pallet was a mistake by the shingle supplierThey cleaned up nicely when done
Dear ***,
In response to the correspondence you sent me regarding Miss ***, we went out to Miss ***'s home twice over the course of one week recently regarding some water penetration that she contacted our office about The first time was to address a
small leak which she had experienced near the center her home After inspecting the roof, we did not find any problems with the roof installation, nor did we find any defects in any of the roof materials that we used We then entered the attic and found the source of the leak Please see the attached photo that shows a bathroom vent pipe that is angled towards Miss ***'s ridge vent Bathroom vents should always be vented outside of the home and should never be vented inside of the attic space The warm air escaping from the attic vent pipe caused snow which was sitting on the roof to melt and drip into the attic through the ridge vent. We went back to Miss ***'s home again several days later after she complained of water showing up on her floor near her fireplace After again inspecting the roof, we found nothing wrong, but did notice that some of the wood at the top of her chimney had pulled away from the chimney which allowed rain to seep in which caused the damage to her floor
After our second visit to Miss ***'s home, I personally spoke to her and explained to her that I sympathize with her regarding the damage to her hardwood floors, but the bath vent in her attic should never have been installed the way that it was and the wood at the top of Miss ***'s chimney is approximately feet above her roof and is not at all connected to the roof work we did for her last year Unfortunately, Miss *** refuses to accept my explanation of the situation and insists that somehow my company is culpable for the damage that she incurred Fortified Roofing always stands behind the work that we do The explanation above, together with the attached photo's clearly show the cause of the problems that Miss *** experienced These problems are in no way the fault of Fortified RoofingBest regards,
John K
President
Regarding this matter, we have reimbursed fully the $8,054.32 deposit that Mr. [redacted] originally paid to our company. We successfully assisted Mr. [redacted] in acquiring $16,453.56 from his insurance company for damage his property incurred during a recent storm. After beginning to tear off his...
old roof on 9/19/17 we realized that the unusual type of construction on Mr. [redacted]’s home was not a type that we were familiar with. Rather than get involved in something that we were not familiar with, we decided to refund Mr. [redacted] and have him hire someone else to do the work. Normally we would be charging a fee for helping a homeowner successfully aquire a settlement from their insurance carrier, but in this case, we decided to not charge Mr. [redacted] anything for the services that we rendered for him. Best regards, John A.
Complaint: [redacted] I am rejecting this response because: There was no snow!
Interior damage started long before it was winter. The roof was installed in July. Floor discoloration by the fireplace was 1st noticed around September. It was very mild wood discoloration, a few inches. I never once thought it was water. It seem to progressively get a little bit worse so I called the flooring people. They came out the same week the roofers came out.
There was no damage to my hardwood floors prior to the roof being installed.
"Joe" the roofer who came out Tuesday said "a pipe" was sticking up and he "fixed it". The pipe John referenced earlier. Furthermore, this same pipe has no connection to my storeroom, as I have since learned. John mislead me on this as well (see attached pictures) this vent pipe goes directly to my bathroom, there has been no water problems in my bathroom.
After Joe came on Tuesday, hardwood floor damage grew 10 fold and it became clear, damage was water related. I'm not sure what Joe really did on that Tuesday. The roofers were again on the roof a few days later, Friday.
Since that Friday, there has been no further damage. So what did they do up there! Regards, [redacted]
Excellent Service!
Had our roof replaced on our home and garage. The service was wonderful from start to finish. The quality of product was terrific, the price was very reasonable, and the service was incredible- worked tirelessly in the summer heat, came back on a Saturday to finish the job, very nice and caring staff who take pride in the service they provide. I would highly recommend them without reservation!
Great experience from start to finish. Great customer service, competitive pricing, and high quality job. Our new roof makes our whole house look new. Highly recommend Fortified Roofing!
Outstanding Service!
Fortified Roofing was an absolute pleasure to work with. Form my first call to schedule and estimate to the beautiful finished roof,I have to say my experience could not have been better. I had to postpone the work several times and they worked with me for weeks with patience and understanding. They address your needs promptly and are always available to help with questions and concerns. My new roof was completed promptly and neatly. I highly recommend this company!
Fortified did my roof, aluminum trim, gutters & soffits. I was happy with all of it! Workman and people in the office were pleasant and helped me with an issue I didn't know about. Roofers told me about exposed electrical lines going to my service. This slowed up the trim and gutter work but they worked around the problem by doing most of the work and coming back at a later date to finish the trim. New service was installed in 2 weeks and fortified came out a few days later to complete the work. I stayed home during the roof install and things were handled very well, good cleanup, fast workers and a great looking roof. I would highly recommend this company. Thank you Fortified! John