Fortin Co. Contractors

I am so sorry, this job did get overlookedWe have been out straight with the bad weather we had this past winter I had written up the work order, but because it was not an issue which was causing immediate damage to their home, it unfortunately was overlooked as being completed
Even when I received this complaint, I thought the job had been doneWhen talking to my foreman, he said we had not done the job.Fortin Cohas been in business for years, with over 10,customersUnfortunately for Ms***, we dropped the ball and her job was overlooked by usI am going to call her right now and refund her the deposit.Thank you,*** ***

Mr. [redacted]'s job was completed on time as per contract. When we are doing the job, we noticed some issues with Deck Stairs ( unsafe and Homeowner had cordoned off Deck) I offered to fix the problem at no cost. I also offered to fix rotted rake at no cost. This work was not part of the Contract and...

Homeowner was not charged for this. We did take about 3 days to go back and do this work at " No Charge ". Homeowner states that there is oil stains on Driveway, our trucks are new and there are not leaks. This was never mentioned to [redacted] when balanced was paid. His only request was that we finish the "No Charge" part of the job. We completed the extra work at no cost to the Customer. Throughout the job, Mr. [redacted] called the office several times, telling us how to do the job, and he was very disrespectful to the office staff. As for nails on Driveway, we performed daily magnetic clean up, on occasion after Dumpster is removed there may be some minimal debris under the Dumpster. if we are notified of any Debris, we go back. We were never notified of any problem until we received this notice. If you have any other questions, please call the office at [redacted]. Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Fortin Co. was paid in full on June 27, 2016. The work  was finally completed on July 14, 2016 - seventeen days later, just to set the record straight. Furthermore, the repair of the rakes was included in the contract. As for the two steps that were repaired, I appreciated the offer to repair them and thanked [redacted] for doing the work, but there was no quid pro quo involved. The stairs were dislodged when another of Fortin's workers stepped on them in an awkward way when he was at my home preparing an estimate for work I was planning on having done. I didn't make an issue of it then and never asked [redacted] to repair them for me. He volunteered to do the work without charge. As for the business about me being disrespectful to anyone, that's a total lie. I did call Fortin's three or four times after the full amount had been paid because the work that I had been promised would be done wasn't done. It's nice that Mr.Fortin thinks that my time isn't valuable to me. When someone tells me they are going to show up to finish a job and they never show up or even call, and they cause me to waste two days of my time, I consider that a bad business practice. As for the nails, they were left in my driveway after the dumpster was removed and were the nails that were used in the repair of the rakes. Also, the oil stains on my driveway were left by the compressor, not by any vehicles, and were not noticed until after all the waste and left over materials had been removed. The stains were not there prior to Fortin's arrival. I hope this clears up all of Mr. Fortin's misconceptions and inaccurate representations. My advice to him is to own up to the truth instead of making matters worse. I lived up to my end of the agreement. If Fortin Co. had lived up to their end, this problem wouldn't exist now. Is Mr. Fortin aware of the fact that I tipped the roofers when they finished the roof on June 25 and that I also helped them on that day with the cleanup and also provided them with drinks throughout the day? I wasn't required to do any of that and it's only now that I'm mentioning it for the first time because of Mr. Fortin's uninformed, ignorant characterization of me. Let me put it this way: a satisfied customer never complains.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. What was completed after almost 4 months was 2/3 completed satisfactory, agreed. They are stating do not have money for materials that they were paid for in advance on May 4, 2017, for 2nd phase of contract. [See attached contract & Checks PAID] Have been exceedingly patient & cooperative. Completely inappropriate to state we have not been cooperative by Fortin Company & Associates.I find it offensive & inappropriate to state that we have been uncooperative    The 2nd phase Fortin Company & associates rec
Regards,
[redacted]

My Company did phase #1, You and I plus [redacted] were outside at the end of Phase #1.  You had no complaints about the work. Now looking at this job, I don't think you had any intentions for us to do Phase #2.[redacted]  has been a member in good standing with the Revdex.com going back to the early 1980's. Many certificates of good standing under [redacted], and Fortin Co.Thank You[redacted]

Regarding complaint # [redacted] - Brockton ma $21,700.00 for front porch We completed first phase of the project reg: rebuild 3 story porch. When it was time to do Phase #2, rehabbing the inside Apartment, which is a $23,300.00 remodeling job, according to Company standard, 1/3 down, 1/3 in the middle of the job. and 1/3 when job is done and to Customer's satisfaction.  Mr. [redacted] will not give our Company 1/3 down for us to order the material and pay for the material for the second phase.  My licensed and insured Carpenter walked off the job in frustration.  We are willing to resolve this situation as soon as Mr.[redacted] is cooperatative.  There is a balance due Mr. [redacted] from phase #1 of $800.00.  Losing my licensed Carpenter, will make it very difficult to get Phase #2 done in a timely manner.  We are willing to give the $800.00 back to Mr. [redacted] upon a written release.

Reg: [redacted] complaint at [redacted]Folks; Check out 3 story very large Porch.  Completely rebuilt with PVC & trek style post ceiling, deck etc.  People are stopping by saying how beautiful it is.  Even asking for Fortin co to do work for them.Phase #1 is...

finished.  Fortin Co is ready for phase #2.  According to Fortin Co policy, we need 1/3 to start job for materials, 1/3 halfway thru job, and balance upon completion; with 100% satisfactionWhen we receive the 1/3, we are ready to go.Mr. [redacted] is not being cooperative.  Company will patiently wait till Mr. [redacted] will become reasonably cooperative.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]