In response to the Revdex.com Statement that was sent 6/25/At the time of sale we provide customers with a copy of the contract, and a second copy when a customer picks up their license plates to insure a customer receives their documentsWe have had her license plates since March of We have made numerous attempts to contact Mrs [redacted] about her plates but the numbers we have listed for her are disconnected After receiving the Revdex.com complaint and getting her new phone number we have sent another copy of her contract and her license plates on 6/26/and were delivered and signed for on 6/27/ As for the Social Security number being wrong we have done internal investigation and all of our records such as credit apps, and credit reports all match the social that was provided to us from Mrs [redacted] and were submitted to the finance company correctlyThere has been an admin error and we are in contact with the finance company about the situation and are trying to correct it now
Let us begin by saying how much we appreciate the opportunity to serve youWe are very bothered to hear of your dissatisfaction as we very much aim for customer satisfactionHaving said that, we have hopes of keeping you as part of the Diamond familyAll of Diamond Automotive management & ownership has been made aware of your particular circumstancesAfter the concerns that were mentioned there was an investigation done of your concerns that we will touch on First the issue of credit and the necessary down payment needed to put your deal togetherThe lender that was utilized for you loan is a Sub-Prime lender, meaning that they deal primarily with 2nd chance credit or worseWithout getting into too much detail about your personal credit history, I can say with certainty that the type of loans that your credit warrants are less than ideal and are not in the "good" categoryWe arranged a loan for you with the finance company that best suited our applicationThe down payment was a result of a few factors, credit worthiness, vehicle selection and payment affordabilityGoing through the initial paperwork, it seems as though you were offered a more suitable vehicle multiple time by managementBy suitable, you would've not had to have such a large initial cash investment (down payment)***, attested to the case that the desire of this particular car, Mercedes C350, was very high and the customer offered more and more money down to accommodate the purchase of this car even after management tried to give more reasonable solutions The minor breakdown of the windshield isn't abnormal, especially for a year old car even though the vehicle had very low miles, 34,to be exactTo keep good customer relations, we fixed the wiper at no cost to the customerThe same day there was a concern about a possible leakWe tested this issue and found the vehicle to not have any leakHowever the water in the floor of the driver's side was apparent and after further investigating several Diamond employees noticed even lined residue surrounding the carBoth managers ( [redacted] & ***), mechanic (***), service manager (***) and the salesperson (***) all came to the same presumptive conclusion, the car was in a floodCoincidentally, there was severe flooding in the area of Natalia at that timeWe still went further to try and help by offering a trade The process of the deal had gone too far to just back out and considering that the vehicle more than likely had slight flood damage it would be quite unfair for Diamond Automotive to absorb this expenseWe suggested calling in an insurance claim in the event that the vehicle suffered substantial damageAfter, we offered to trade the car in for another but that didn't seem to be an option wanting to be explored From what I gather the car is in good running condition and we will still offer to trade the customer out of the vehicle for a fair market valueAll in all, damages occurred to the vehicle while in the owner's possession and the dealer should not and will not be held liableHowever we will maintain an effort to help the customer with any reasonable repairs at a reasonable rate and still extend the offer to tradeWe hope this has shed light on the situation and our efforts to maintain great customer relations, our good name and our good standing with the Revdex.com
In response to the Revdex.com Statement that was sent 6/25/At the time of sale we provide customers with a copy of the contract, and a second copy when a customer picks up their license plates to insure a customer receives their documentsWe have had her license plates since March of We have made numerous attempts to contact Mrs [redacted] about her plates but the numbers we have listed for her are disconnected After receiving the Revdex.com complaint and getting her new phone number we have sent another copy of her contract and her license plates on 6/26/and were delivered and signed for on 6/27/ As for the Social Security number being wrong we have done internal investigation and all of our records such as credit apps, and credit reports all match the social that was provided to us from Mrs [redacted] and were submitted to the finance company correctlyThere has been an admin error and we are in contact with the finance company about the situation and are trying to correct it now
Let us begin by saying how much we appreciate the opportunity to serve youWe are very bothered to hear of your dissatisfaction as we very much aim for customer satisfactionHaving said that, we have hopes of keeping you as part of the Diamond familyAll of Diamond Automotive management & ownership has been made aware of your particular circumstancesAfter the concerns that were mentioned there was an investigation done of your concerns that we will touch on First the issue of credit and the necessary down payment needed to put your deal togetherThe lender that was utilized for you loan is a Sub-Prime lender, meaning that they deal primarily with 2nd chance credit or worseWithout getting into too much detail about your personal credit history, I can say with certainty that the type of loans that your credit warrants are less than ideal and are not in the "good" categoryWe arranged a loan for you with the finance company that best suited our applicationThe down payment was a result of a few factors, credit worthiness, vehicle selection and payment affordabilityGoing through the initial paperwork, it seems as though you were offered a more suitable vehicle multiple time by managementBy suitable, you would've not had to have such a large initial cash investment (down payment)***, attested to the case that the desire of this particular car, Mercedes C350, was very high and the customer offered more and more money down to accommodate the purchase of this car even after management tried to give more reasonable solutions The minor breakdown of the windshield isn't abnormal, especially for a year old car even though the vehicle had very low miles, 34,to be exactTo keep good customer relations, we fixed the wiper at no cost to the customerThe same day there was a concern about a possible leakWe tested this issue and found the vehicle to not have any leakHowever the water in the floor of the driver's side was apparent and after further investigating several Diamond employees noticed even lined residue surrounding the carBoth managers ( [redacted] & ***), mechanic (***), service manager (***) and the salesperson (***) all came to the same presumptive conclusion, the car was in a floodCoincidentally, there was severe flooding in the area of Natalia at that timeWe still went further to try and help by offering a trade The process of the deal had gone too far to just back out and considering that the vehicle more than likely had slight flood damage it would be quite unfair for Diamond Automotive to absorb this expenseWe suggested calling in an insurance claim in the event that the vehicle suffered substantial damageAfter, we offered to trade the car in for another but that didn't seem to be an option wanting to be explored From what I gather the car is in good running condition and we will still offer to trade the customer out of the vehicle for a fair market valueAll in all, damages occurred to the vehicle while in the owner's possession and the dealer should not and will not be held liableHowever we will maintain an effort to help the customer with any reasonable repairs at a reasonable rate and still extend the offer to tradeWe hope this has shed light on the situation and our efforts to maintain great customer relations, our good name and our good standing with the Revdex.com